Ratings based on 6,910 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Posted 19-Oct-2016
Whirring noise from ventilation fan in the bathroom was very noisy and running all day long. You can not shut it off. There was also strange bleeping noise coming out of the wall. It was very annoying especially when you are trying to sleep. Given the hotel price, I would choose others.
3out of 5
by A verified traveller

It was okay.

Posted 17-Oct-2016
This hotel was okay. The room was not what I paid for.
4out of 5
by A verified traveller

Posted 14-Oct-2016
Location: Location is the reason to select this hotel! Near shopping area
Hotel staff was nice, and location is good. Otherwise, just OK.
4out of 5
by A verified traveller

Posted 12-Oct-2016
Pros: Location
Cons: Bathroom is not properly cleaned like the exhaust fan.
Location is great, hotel staffs are very helpful. Breakfast is highly recomended.
4out of 5
by A verified traveller

Nice hotel but skimps on amenities.

Posted 11-Oct-2016
I enjoyed my room and my stay, but was surprised there was no room service and not even an in-room fridge. Also, when I needed to print a single sheet in the business center, the minimum charge for using the PC (only way to print from a file) was $7.50.
4out of 5
by A verified traveller from Baltimore, MD

Great hotel. No Room Service or Room Fridge

Posted 11-Oct-2016
Pros: Great views, quiet, friendly
Cons: No room service
Location: Near BART Montgomery Street terminal in the business district. Easy walk to Ferry Building and wharf shops
Beautiful hotel, rooms were modern and comfortable, great views of the city.
4out of 5
by A verified traveller from IOWA

It was good but not great

Posted 11-Oct-2016
Location: Very busy Union Square location. Lots of coffee shops/bars/restaurants in the area. Shopping close by also. Public transit location very close by.
We arrived really early so we checked our bags into the hotel while we did some sightseeing in the area. This hotel is located in a super busy part of the city. The front desk told us they would call when our room was ready. We eventually came back to the hotel around 4:30 after not receiving any phone calls. Our room wasn't ready but they had another room for us. It was still a king bed "corner" grand room but nothing like pictured online. We were disappointed in the view as pictured online the corner room would get us a bay and city view. Our view was entirely of the city. If we pressed up against the glass and looked really hard we could see what appeared like bay. The front desk told us if we wanted a bay view we needed to reserve the suite. So beware if you want views of the bay and city you'll need to upgrade to the suite. The rest of the hotel was great! High end bar/restaurant in the lobby. Secure elevator for guests only. Quick response to any housekeeping needs. Nice adjustable thermostat for heat/AC. Comfortable bed and fluffy bedding.
4out of 5
by A verified traveller from Nashville

The hotel was average for a "high end" Property.

Posted 10-Oct-2016
Pros: The cleanliness
Cons: Cheap toiletries. Coffee!
Location: Location was fine. South of Market is never "ideal" unless you are at a convention.
It was a functional hotel. A room with a TV and bathroom. Of course in San Francisco that commands over $300! Since there is no room service all you have for coffee is the one cup pot😁 The toiletries were lacking. Only a shampoo/conditioner (these are never very good) rather than a separate shampoo and conditioner. the beds were comfortable and the room was very clean.
5out of 5
by A verified traveller

Beautiful room with a view!

Posted 09-Oct-2016
Pros: I was upgraded to a lovely room with a view after signing up for rewards
Cons: Parking a car near this hotel can be expensive or tricky to find alternative parking lots
4out of 5
by A verified traveller from Sacramento

A few blocks from Inion square and AT&T park

Posted 04-Oct-2016
Hotel was clean, great staff and location. Room was small compared to other hotels in the same price range.