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Reviews of Omni San Francisco Hotel

4.5 out of 5
Omni San Francisco Hotel
500 California St, San Francisco, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 798 out of 1002 reviews" "
Rating 8 - Good. 135 out of 1002 reviews" "
Rating 6 - Okay. 38 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

ian

Travelled with family
Classic style hotel in the financial district. Staff were very professional and helpful, oc all very clean. The Decor and general style were dated/ classic chic. The neighborhood was clean and safe. But at the weekend was very quiet with few places open and had a walk some distance to find an open coffee shop etc.
Stayed 2 nights in Apr 2024
Response from Mustafa on 8 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Pilar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 7 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Apr 2024
Response from Hotel Management on 7 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base hotel for exploring the city. Staff were very friendly and helpful at all times.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful and the staff is very nice. I appreciated the free morning coffee. Our room was clean. I had a room with two queen beds, but the beds were quite a bit narrower than a regular queen. The restaurant they have in the hotel is unreasonably overpriced. I paid $124 for three breakfasts! Overall, I would definitely stay there again, but I’ll go eat elsewhere:)
Stayed 3 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Derek

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel decor reminds me of beautiful hotels I stayed in as a child in San Francisco. It is well maintained and has all the amenities I needed. The staff is incredible. They anticipated all my needs, were personable, informative and very helpful. Every single staff member went out of their way to make sure my stay was perfect.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed every minute of my stay here. The staff were all extremely helpful, and friendly. I felt very safe staying here and walking around. The location is convenient to freeways as well.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice and welcoming whenever we walked in the front door. The bellman, front desk, manager on duty were so nice. I like being able to get bottles of water whenever we asked. One note the shower head in room 1528 needs to be adjusted-it was almost hitting the back wall of the bathtub! an adustable head would be nice. Loved the personal note by the cleaning staff as well!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 22 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most amazing stay and the staff is above and beyond- they made my stay special and I will absolutely be back!!
Stayed 2 nights in Mar 2024
Response from Mustafa on 15 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Cory

Business traveller
Friendly and fast check in
Stayed 1 night in Mar 2024
Response from Mustafa on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

ronald, LAGUNA NIGUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from Mustafa on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mustafa on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Lorraine

Stayed 2 nights in Mar 2024
Response from Hotel Management on 23 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The staff are super friendly and attentive. Great location. Valet parking for a fee. Highly recommend.
Response from Mustafa on 27 Feb 2024
Good Afternoon Sarah, thank you for staying at Omni San Francisco. We are thrilled to read your raving review about our associates and how they put a pep under your step. We look forward to hosting your at Omni San Francisco on your next visit.

10/10 Excellent

Juliana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I needed: clean, quality at least somewhat upscale, attentive service, just a pleasantly appointed and well serviced experience. Will stay again.
Stayed 2 nights in Feb 2024
Response from Mustafa on 27 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome, the room was clean and very nice.
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Christina, Visalia

Liked: Cleanliness, staff & service, property conditions & facilities
Most pleasant check in/desk clerk ever
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mustafa on 27 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Dora, Benicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and staff. Only one negative we had the do not disturb sign was up and we had a knock on our door by housekeeper the day we’re going to leave. We had not checked out yet. Other than that our stay was nice.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 25 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Muneeb

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 3 nights in Dec 2023
Response from Hotel Management on 24 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Elaine

Travelled with partner
Liked: Staff & service, property conditions & facilities
Thanks
Stayed 2 nights in Feb 2024
Response from Hotel Management on 24 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great every time we stay. Reception Staff are very helpful and friendly.
Stayed 1 night in Feb 2024
Response from Mustafa on 21 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was wonderful!
Stayed 2 nights in Feb 2024
Response from Mustafa on 21 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 3 nights in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d definitely stay again. Came for 3 days with my daughter and we loved it. The staff was amazing! They were more than accommodating and very kind. It was also conveniently located to a bunch of fun things to do and a lot of trolleys! I’ll be choosing this hotel again when we come back next month!
Stayed 2 nights in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Yee Wah, White plains

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, clean and quiet. Location was in the city of SF, near everything. Will recommend to family.
Stayed 7 nights in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with fabulous rooms and service. Great location for restaurants and activities in Chinatown and North Beach.
Stayed 1 night in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a Great place to stay
Stayed 1 night in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Haroon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing! Really! Our stay was so nice. We will come here again. Thank you
Stayed 3 nights in Jan 2024
Response from Mustafa on 30 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Vicki, NAPA

Liked: Cleanliness, staff & service, property conditions & facilities
SUPER friendly check in staff!!!!
Stayed 1 night in Jan 2024
Response from Mustafa on 30 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mustafa on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Benjamin, Elizabeth Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice one night stay at the Omni San Francisco. The lobby is quite beautiful. The room was clean, comfortable, and nicely decorated. We appreciated how considerate the staff were- always friendly and looking to help. We ordered a couple items via room service, which were very good. I really like the hotel bar as well, though we didn't get a chance to stop there on this trip. The room was a reasonable price, although the valet parking seemed a bit excessively priced at $78 for a single night. We'll be happy to stay here again next time.
Stayed 1 night in Jan 2024
Response from Mustafa on 23 Jan 2024
Dear Benjamin, thank you for sharing your positive experience at Omni San Francisco! We're delighted to hear you enjoyed the beautiful lobby, clean and comfy room, and the friendly staff. It's great to know that room service exceeded your expectations with delicious items. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Maria

Response from Mustafa on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impromptu night in San Francisco
This was an impromptu stay in San Francisco. We had decided to come just for the day but since we left later than we had planned and with a Monday holiday we decided to spend the night. The hotel was quick to book on the site and we had no issues checking in. We have an electric vehicle so we had to pay for valet parking and they were able to charge our car for the one night that we were there. The hotel is in a great location and all the employees are very helpful.
Stayed 1 night in Jan 2024
Response from Mustafa on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 2 nights in Jan 2024
Response from Mustafa on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Rowena, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, the hospitality and the hotel itself is gorgeous.
Stayed 1 night in Jan 2024
Response from Mustafa on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stay
Very good hotel, very clean. The staff were very friendly. Walk distance to lot of good restaurants.
Stayed 1 night in Jan 2024
Response from Mustafa on 15 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Dec 2023
Response from Mustafa on 12 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed at the hotel many times and have had very positive experiences. Best person at the hotel has to be Daniel, the Doorman. The best. Would love to see a quality restaurant open at the old Bob's Steakhouse. Great downtown location and well kept property.
Stayed 1 night in Jan 2024
Response from Mustafa on 12 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Mustafa on 12 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

RANDOLPH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Mustafa on 4 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Brendan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff here go above an beyond to make you feel incredibly welcome and comfortable... 5 Star service!
Response from Mustafa on 1 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Mustafa on 2 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mustafa on 31 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels!
This was one of the best hotel stays we’ve ever had! The Omni San Francisco is a beautiful hotel, very old school and classy, and our room was roomy and comfortable. It was the staff who made our stay extra special though — the front desk clerk was so welcoming and kind, and Adam and Darryl the doormen were so friendly and helpful. Really top-notch staff! We had dinner and drinks in the hotel bar, which was lovely. The location could not be beat — we walked everywhere, from Nob Hill to North Beach and Pier 39. Lots of cafes and restaurants nearby. We can’t wait to return!
Stayed 2 nights in Dec 2023
Response from Mustafa on 29 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Manuel, Carolina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mustafa on 28 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

HAMELMAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The two peoples work in the front desk made our day first . They were so nice and very professional. Thank you . We will come back definitely 👍
Stayed 2 nights in Dec 2023
Response from Mustafa on 28 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.