We (2 couples, 2 rooms) went to go to the much advertised Cityscape lounge. We even called days before to make sure no reservations were required. Upon checking in, we were informed that a private party had reserved Cityscape and we would not be allowed to even visit the floor. The desk personnel were unaware of why the Cityscape is so special.
This is a black mark on SF Hilton and Hilton country wide. I will not be back to any of these hotels again. I have been to the Hilton Hawaiian Village, the SF Hilton in the past but never been so disappointed. It wasn't just the Cityscape incident but the rooms had no bar soap, lights that didn't work, no table service at the bar, drinks that put into question the mixes or mixers.
The best treatment was from the bell desk and the garage attendants.
This is a sad commentary on what are wonderful properties.