2/10 Terrible
Daniil
Travelled with family
25 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotel stay experiences we've ever had.
We booked an economy room in the hotel's older, un-remodeled section and it was a huge mistake. The online photos of the room posted by the hotel are very misleading. I've had a much better experience staying in a Motel 6. Honestly, the hotel management should be ashamed and embarrassed for offering such poor rooms for such incredibly high prices.
The only positive thing about this hotel is the location.
On to the bad..
Room condition: Carpets are dirty with a horrible musty/moldy smell. Furniture is old and falling apart. Single pane windows without working locks, which could be opened from the hallway on the outside (not safe!). The chair in the room had multiple stains.
Amenities: Our hotel room did not have A/C, a microwave, a mini-fridge, or a hair dryer. It's 2024, why can't a microwave and mini-fridge be included? Parking is $27/night when you can park for free right outside the hotel on Coast Blvd. Bathroom is extremely small and the shower water would turn extremely hot anytime an adjacent unit would flush their toilet.
Lastly, on our last day the check-out was at 11am. While away from our room in the morning, we left the "do not disturb" placard on our door and still had some of our belongings in the room. When we got back to our room at 10am (an hour before checkout), there was a cleaning lady in our room starting to clean the room, even though we had the "do not disturb" placard placed on the door and it was
Daniil
Stayed 6 nights in Mar 2024