Exterior

Reviews of Bay Club Hotel & Marina

3.5 out of 5
Bay Club Hotel & Marina
2131 Shelter Island Dr, San Diego, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1213 out of 1914 reviews" "
Rating 8 - Good. 492 out of 1914 reviews" "
Rating 6 - Okay. 128 out of 1914 reviews" "
Rating 4 - Poor. 54 out of 1914 reviews" "
Rating 2 - Terrible. 27 out of 1914 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Hotel need major renovations

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Joshua - Reservations Manager on 28 Mar 2024
Thank you for giving us a rating on Expedia. Derek. I'm glad you enjoyed your visit and welcome you back to join us on your next vacation to San Diego. Hope to see you again soon.

10/10 Excellent

Edie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After our initial disappointment on our first night with the king patio bay room (dark, half a balcony and dirty carpet) we were pleasantly surprised when they allowed us to change to the marina view. The room was clean, light and had a nice balcony overlooking the boats. Staff were kind and the place was very relaxing. Restaurant served great food so our overall experience was very nice.
Stayed 3 nights in Mar 2024
Response from Joshua - Reservations Manager on 28 Mar 2024
We appreciate your feedback about your stay, Edie. We are happy to help with making each of our guests feel comfortable and welcome. I'm glad you tried our delicious food and we hope you'll be seeing us again soon. Thank you!

10/10 Excellent

Kimberly

Travelled with partner
Very genuine people I Love the view the peacefulness, just an Amazing place overall Can’t wait to go back
Stayed 3 nights in Mar 2024
Response from Joshua - Reservations Manager on 25 Mar 2024
Thank you for sharing your experience at our hotel, Kimberly. I'm glad you found your stay with us pleasant and peaceful. We pride ourselves in providing the best experience for each of our guests. Please join us again the next time you are visiting San Diego.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mike on 26 Mar 2024
Thank you for staying with us and posting the fabulous review Elaine! Please come back soon and tell your friends! Sincerely, Mike Ardelt, General Manager

10/10 Excellent

alexcia

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024
Response from Joshua - Reservations Manager on 25 Mar 2024
We appreciate you leaving us feedback about your stay, Alexcia! We hope you'll be joining us again in the near future. Until then, have a safe trip home!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and great spa
Stayed 2 nights in Mar 2024
Response from Joshua - Reservations Manager on 24 Mar 2024
Thank you for your kind words. We welcome you back to join us this Summer for the beautiful weather and great views! Safe travels, Patrick.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to check in early really made our day as was first time staying in Shelter Island and The Bay Club Hotel and Marina. It is a small hotel, we liked very much. Our room faced the bay, not the marina. Reason charge for parking, which was either underground or above in front of 1st floor rooms. The bedroom had a boating theme to it with the navy colors throughout; the bed had foam pillows (LOVED) a thick mattress on the bed. A Frig, microwave in L shaped vanity area. Convenient, I guess. The room is older. The bottom of the doors are chipping away. Maybe just some touch up could be done. The room was a good size. Desk came in handy. Sofa bed for watching TV was good as another sitting location. Patio for sunset was lovely. Download the menus: The restaurant had plenty of meals to choose from. Breakfast, lunch and dinner, appetizers, cocktails. Many choices, something for everyone. The wait staff for restaurant were very friendly, had recommendations for us while we were in San Diego. No matter what we asked for, they were able to accommodate us. Very cute gift shop. We bought souvenirs of our stay. Front desk took care of gift shop, very handy. Next time we come to San Diego and Carlsbad, we will definitely stay here at The Bay Club Hotel & Marina.
Stayed 2 nights in Mar 2024
Response from Joshua - Reservations Manager on 25 Mar 2024
We try out best to get in guests early, if possible and I'm happy we were able to in this case. Since you had the bay view this time, I highly recommend trying the marina side the next time you visit. I'm glad you had a chance to try out our delicious food. We can't wait to see you again. I hope the rest of your spring break is wonderful!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely comfortable and quiet. Probably my favorite hotel.
Stayed 1 night in Mar 2024
Response from Joshua - Reservations Manager on 24 Mar 2024
We appreciate the great review, James! I'm so proud to see that we are one of your favorite hotels. This place has such a great atmosphere, especially if you are looking to get away and relax. We hope you'll be joining us again soon. Until then, safe travels.

10/10 Excellent

Justin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are beautiful with a perfect view. When we first checked it, they were replacing the baseboards near our room. They were finished and cleaned up by 5 and everyone has been extremely helpful and friendly. I will definitely stay here again!!!
Stayed 1 night in Mar 2024
Response from Mike on 21 Mar 2024
Thanks very much Justin! I'm glad you enjoyed your stay and will be returning! We're already looking forward to it! Sincerely, Mike Ardelt, General Manager

10/10 Excellent

Richard Garret, Flagstaff

Liked: Cleanliness, staff & service, property conditions & facilities
😀
Stayed 3 nights in Mar 2024
Response from Joshua - Reservations Manager on 17 Mar 2024
Thank you for taking the time to rate us on Expedia, Richard Garret. Stop by and see us again the next time you are in town!

10/10 Excellent

Sharla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel! The views were great from the room and also from the restaurant/patio. The food was amazing with nice portion sizes. Everyone was super nice. It was a fun, laid back experience. I will definitely visit again.
Stayed 4 nights in Mar 2024
Response from Joshua - Reservations Manager on 18 Mar 2024
We appreciate your feedback, Sharla. I'm glad you enjoyed your room and had ad chance to try out our restaurant. I agree, the food is amazing. We can't wait to see us again. Until then, safe travels home.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved place
Stayed 1 night in Mar 2024
Response from Joshua - Reservations Manager on 16 Mar 2024
Thank you for sharing feedback about your stay, Mark! I'm happy to see that you loved staying at our boutique hotel. We hope to see you again soon.

10/10 Excellent

CECELIA

Liked: Cleanliness, staff & service, property conditions & facilities
The location and views were amazing!
Stayed 1 night in Mar 2024
Response from Mike on 17 Mar 2024
I'm glad you enjoyed the hotel Cecilia! Please tell your friends and come see us again on your next visit to San Diego! Best Regards, Mike Ardelt, General Manager

8/10 Good

Adel, Any city

Travelled with family
Liked: Cleanliness, amenities
As so many have mentioned in other reviews, the property and rooms need serious updating. Other than that everything else was great. Sal at the front desk was very helpful and restaurant staff were great as well.
Stayed 4 nights in Mar 2024
Response from Joshua - Reservations Manager on 16 Mar 2024
Thank you for letting us know about your stay, Adel! I'm glad you enjoyed the property and will review with management on updating the hotel. Also, I will share with Sal your kind words. We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the quite, and the view of the harbor
Stayed 5 nights in Mar 2024
Response from Joshua - Reservations Manager on 15 Mar 2024
I'm glad you enjoyed your stay, Michael. The view of the harbor is nice, especially at night when you can see the lights of Downtown San Diego over the harbor water. Next time you visit us, try the Marina Side of the hotel.

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything you need with clean comfortable beds and welcoming staff. Highly recommend. This is our 3rd time staying.
Stayed 3 nights in Mar 2024
Response from Joshua - Reservations Manager on 15 Mar 2024
I'm happy to see that you found our hotel welcoming and the beds comfortable. We try to make every guest feel at home away from home and we can't wait to see you for the 4th visit! Until then, safe travels.

8/10 Good

Alexandra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Apart from 1-2 inconveniences, overall the accommodation was good. We only stayed 1 night due to transit, but the hotel accidentally charged 2 nights on the card. We checked in in the evening, very tired, couldn't wait to shower and sleep, but the room card didn't work at first. When we finally got in, we found a nice sized and nice room, but after a while we noticed some dirt (hair on the floor and in the bathroom). The bed was comfortable and clean though. The staff was very kind and helpful. The breakfast was delicious and the waiters were very nice and polite. Parking is paid but convenient. The view is beautiful from the room, good location of the hotel.
Stayed 1 night in Mar 2024
Response from Joshua - Reservations Manager on 15 Mar 2024
I'm glad you had a great stay at our hotel, Alexandra. I've reviewed the error with the front desk staff to ensure this is corrected and fixed. I'm glad you found the room nice and spacious and the bed comfortable. Come stay with us again the next time you are in town!

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great views
Stayed 3 nights in Mar 2024
Response from Mike on 14 Mar 2024
Thank you for staying with us and posting the fabulous review Alan! I'm glad you enjoyed your visit and we hope to see you again very soon! Warm Regards, Mike Ardelt, General Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were here for our anniversary nice and relaxing , liked it so much we got a extra night ,
Stayed 2 nights in Mar 2024
Response from Joshua - Reservations Manager on 13 Mar 2024
How wonderful and happy anniversary! I'm glad that you enjoyed your visit with us and got to experience the great and relaxing scenery around the hotel. We hope you'll be joining us again soon.

8/10 Good

Stephan, Saint-Lambert

Travelled with family
Liked: Property conditions & facilities
The service is excellent and the view to the marina is incredibly Thanks you Bay club hotel staff.
Stayed 4 nights in Mar 2024
Response from Joshua - Reservations Manager on 16 Mar 2024
We appreciate the time you took to leave us such a wonderful review. The marina view is so beautiful in the morning with all the sailboats docked outside the balcony and windows. Come see us during summer vacation for the great weather, too!

10/10 Excellent

scotty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked on the property next-door that starts with an H and got a better deal staying here. My room is on the second floor overlooking the bay. It was very nice. I would say the dining options were quite good as well.
Stayed 1 night in Mar 2024
Response from Joshua - Reservations Manager on 12 Mar 2024
Thank you, Scotty! We really appreciate the feedback about your stay. We are always happy to provide the best value for your stay and you can't beat the views of the surrounding area! Come join us again the next time you are visiting San Diego.

10/10 Excellent

ANNMARIE

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view! So very pretty! Nice pool, hot tub, workout facility and restaurant. Conveniently located. We took a late night stroll along the water after dinner and always felt safe. Everything very clean and even smelled good! Front desk staff weren’t exactly warm or friendly, but our every need was tended to.
Stayed 3 nights in Mar 2024
Response from Joshua - Reservations Manager on 12 Mar 2024
Thank you for sharing, Annmarie! I'm glad you loved the views and the facility. It's such a nice area to walk around, even at night. We hope you'll be joining us again this coming Summer! Until next time.

4/10 Poor

Keith, Coto De Caza

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was rundown and not well maintained. The backside of the room door looked like it was found in a salvage yard. The whole room experience was very outdated. I did not feel like this was a good value hotel. Too expensive for the condition of the room. I would not recommend this property to friends or family.
Stayed 2 nights in Feb 2024
Response from Joshua - Reservations Manager on 11 Mar 2024
Thank you for letting us know about your room, Keith. I will have the management team of the hotel review this room to ensure it is corrected and fixed.

10/10 Excellent

Shawntae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view! The only downside is how much it is per night to park. Everything else was great!
Stayed 3 nights in Mar 2024
Response from Joshua - Reservations Manager on 11 Mar 2024
We appreciate you letting us know about your visit, Shawntae. I'm glad you had a wonderful stay and enjoyed the beautiful views! I'll have the Front Desk Manager review the additional feedback you provided about your stay. Thank you for your time and we hope to see you again soon.

10/10 Excellent

Kathleen T

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, easy check in, pool and hot tub great, delicious breakfast, staff, warm, and friendly.
Stayed 2 nights in Mar 2024
Response from Joshua - Reservations Manager on 15 Mar 2024
I'm so glad you had a chance to try the delicious food at our restaurant, Kathleen! Thank you for taking the time to leave us feedback about your visit. We hope to see you again soon!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay with a good view. It's nice and quiet. It was a weekday, so it may get louder and busier during the week. Nice, mellow vibe. Pool and hot tub were very inviting and overlooked the harbor where all the boats were docked. The restaurant also overlooks the water and has beautiful views of the harbor. Front desk staff were friendly and the food was alright in the restaurant. A little pricey for what it was.
Stayed 1 night in Mar 2024
Response from Joshua - Reservations Manager on 9 Mar 2024
I'm glad you found us, Melissa! I'm happy to see that you enjoyed your room and the restaurant. The views are very nice and we try and make each guest feel comfortable and relaxed while vacationing at our boutique hotel. I'll share the pricing review with the Food and Beverage Director. Thank you for letting us know.

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect loction near everything, helpful staff, nice views from balcony, a bit noisy at night with some convention/mtg going on.
Stayed 4 nights in Mar 2024
Response from Joshua - Reservations Manager on 8 Mar 2024
Thank you for the amazing feedback, Fred! The location is pretty wonderful, being surrounded by water and great views of our marina. Sometimes the concert hall next door can get noisy, but luckily it does quiet down between 10 PM and 11 PM at night.

10/10 Excellent

Kenneth W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views! Worth the price just for the view alone! The Staff was excellent in responding to any needs! The room was very clean and comfortable. The terrace was unbelievable! This will be my go-to place when visiting San Diego!
Stayed 5 nights in Feb 2024
Response from Joshua - Reservations Manager on 4 Mar 2024
I'm so uplifted to hear about your stay, Kenneth. I'm glad you found the surrounding area to your liking and that your room was comfortable. Stop by and say hi the next time you are in town! Hope to see you soon.

10/10 Excellent

NIKISHA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel service, cleanliness and great food and customer service as well.The chef Orlando made my visit even better when ordering the double cut pork chops, stem veggies, and garlic mashed potatoes was a 10!! I would book again in the near future. I had a great experience
Stayed 1 night in Feb 2024
Response from Joshua - Reservations Manager on 4 Mar 2024
I'm glad you liked our food, Nikisha. If you like seafood, I highly recommend the Salmon dinner! It is the best dish, in my opinion. Come join us again the next time you are in town.

10/10 Excellent

Sheryl, Olympia Wa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Joshua - Reservations Manager on 4 Mar 2024
We appreciate you taking the time to rate us on Expedia, Sheryl! Thank you for the perfect score and we hope to see you again soon!

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great for us as we had a car. We loved walking along the water and loved seeing the marina and sitting on the deck. Staff was friendly and professional
Stayed 4 nights in Feb 2024
Response from Joshua - Reservations Manager on 2 Mar 2024
It's such a nice area to walk and enjoy the scenery. I'm glad you found us, Kari and we welcome you back to visit us on your next San Diego vacation.

8/10 Good

Ethel

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Joshua - Reservations Manager on 1 Mar 2024
Thank you for taking the time to rate us on Expedia, Ethel. I'm glad that you had a nice visit with us and we hope you'll be returning in the near future.

10/10 Excellent

Pedro Juan Marrero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and comfortable.
Stayed 3 nights in Feb 2024
Response from Joshua - Reservations Manager on 29 Feb 2024
I'm glad you had a nice and comfortable visit at our boutique hotel, Pedro! Come see us the next time you are visiting San Diego.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Joshua - Reservations Manager on 26 Feb 2024
Thank you for rating us on Expedia, Brian. We appreciate the excellent score. Come see us again the next time you are in town!

8/10 Good

Sharmaine

Liked: Cleanliness, amenities, property conditions & facilities
The front staff are not as friendly to the minority. Great cleaning service. Location has a million dollar view the yachts are magnificent! The room is average minor damage like faucet etc and outdated appliances is part of it. But overall it’s wonderful. Definitely has a relaxing view and hotel choice of color is elegant. I don’t have any complains.
Stayed 3 nights in Feb 2024
Response from Joshua - Reservations Manager on 24 Feb 2024
I'm so sorry to hear about your experience with the front staff, Sharmaine. We pride ourselves in giving each of our guests a wonderful and relaxing atmosphere and I'm saddened to see that it did not happen for you. We hope you give us another chance.

10/10 Excellent

Barbara

Staff
Stayed 3 nights in Feb 2024
Response from AJW on 22 Feb 2024
Barbara, thank you for the perfect rating! We are so glad you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Jessica

Stayed 3 nights in Feb 2024
Response from Joshua - Reservations Manager on 22 Mar 2024
Thank you for staying at our boutique hotel. We would love to hear about any feedback you may have about your stay. Come see us again the next time you are in town!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua - Reservations Manager on 21 Feb 2024
Thank you for taking the time to rate us on Expedia, Elizabeth! We appreciate the perfect score and we hope to be seeing you, again, soon.

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views
Stayed 2 nights in Feb 2024
Response from Joshua - Reservations Manager on 17 Feb 2024
Thank you, Raquel, for taking the time to rate us on Expedia and for the nice comment. The weather is nice again, and we hope you'll be joining us for the Summertime festivities!

10/10 Excellent

Ronalea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua - Reservations Manager on 15 Feb 2024
Thank you for taking the time to rate us on Expedia, Ronalea! I'm so happy to see that you enjoyed your stay and hope to see you again soon.

6/10 Okay

David

Liked: Staff & service
Great location to airport and dinning options away from tourist areas.
Stayed 7 nights in Feb 2024
Response from Joshua - Reservations Manager on 15 Feb 2024
Thank you for staying at our boutique hotel! We are centrally located to the major venues around San Diego, including the airport. We are happy you enjoyed your stay and hope you'll be returning in the near future.

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice quiet getaway. Great views & close to everything!
Stayed 2 nights in Feb 2024
Response from AJW on 13 Feb 2024
Morgan, thank you for the review. We are so glad you enjoy your visits with us and look forward to your next one!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, amenities
Nice facility on the bay. Enjoyed the hot tub.
Stayed 3 nights in Feb 2024
Response from Mike on 11 Feb 2024
Dear Kelly, We really enjoyed having you stay with us this week! I'm glad you enjoyed the newly refurbished pool and spa! Please come see us again soon. Best Regards, Mike Ardelt, General Manager

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 3 nights in Feb 2024
Response from Mike on 11 Feb 2024
Hi Karen, Thank you for the marvelous review from your recent stay! I'm glad you enjoyed the hotel and we hope to welcome you back very soon. Mike Ardelt, General Manager

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mike on 11 Feb 2024
Dear Vicki, Thank you for staying with us and posting the fantastic review from your visit! We hope you can return again and please tell your friends! Warm Regards, Mike Ardelt General Manager

10/10 Excellent

Rory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful stay from start to finish. Each member of the staff were kind, courteous and patient. From the reception desk to the maintenance team, everyone was so incredibly helpful. No doubt, I’ll be back!
Stayed 4 nights in Jan 2024
Response from Joshua - Reservations Manager on 7 Feb 2024
I'm glad you liked your stay, Rory! Thank you for taking the time to leave us such a great rating on Expedia. We appreciate the feedback you left us. Safe travels!

10/10 Excellent

HIROKI

Liked: Cleanliness, staff & service, property conditions & facilities
Their service was quick and kind. When we arrived, the security box didn’t work, but they sent a repairman as soon as possible. We were all satisfied with their service overall.
Stayed 2 nights in Dec 2023
Response from Joshua - Reservations Manager on 7 Feb 2024
Thank you for the great feedback, Hiroki! I'm happy to see that we were able to correct the issue promptly and that it did not effect your visit with us. We welcome you to join us again on your next San Diego trip!

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, amenities
The dining room was noisy. Not a pleasant atmosphere for dinning, However, morning waitress, Miriam, was great!
Stayed 4 nights in Jan 2024
Response from Joshua - Reservations Manager on 7 Feb 2024
I'm so sorry to hear about your experience in the dinning room. I will make sure to forward this to management in the restaurant to address this to avoid any future issues.

10/10 Excellent

Ma Nina Ritche

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We will definitely back here. My family enjoyed the room and the area.
Stayed 2 nights in Feb 2024
Response from Joshua - Reservations Manager on 5 Feb 2024
I'm so happy to hear that you enjoyed your stay Ma Nina Ritche! We appreciate you taking the time to leave us feedback and we welcome you back to join us on your next San Diego vacation!