Dear Guest, All Guest feedback is very valuable to us as this is the best means of measuring our service and wherever necessary corrective action is taken. We were most dismayed to learn of your somewhat negative experience during this stay and for the unpleasant issues you encountered with us. I sincerely apologize for the fact that we did not manage on this occasion to meet with your expectations and failed to provide the fine hospitality we strive to provide to all of our guests. Having said this we are very sorry that this stay was not up to scratch and we very much hope that you may reconsider a return stay whereby giving us the possibility of regaining your confidence in our property and the service we reserve to provide for our valued guests. Please feel free to contact me directly for a future stay should your travels bring you back to Rome and I will be happy to do my utmost in making up for this negative experience with special treatment. Warm regards, Alessio Mucci Hotel Manager