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Astral Tower and Residences at The Star - Pyrmont Hotels
Rating: 5.0 Stars

Astral Tower and Residences at The Star

80 Pyrmont Street, Pyrmont - Map
We were not aware that there would be renovations going on between 6.00 AM and 6.00 PM every day, and were very surprised when the check in staff advised us of this! For an apparently top class hotel, it was very shabby, sheets were worn and even had some holes in them. The lighting was very difficult to control and complicated to work out. There was not instruction sheet on how to operate the TV to find out about the Hotel, not to watch TV. We had issues with the Air Conditioning in the room, our first night was very warm as it was not operating properly. After a day spent sightseeing, we went back to the room and again were disappointed that we could not cool the room adequately, so we rang House Keeping but there was no answer. Hotel reception/switchboard answered and I explained our problem and she told me she would send someone up immediately. We waited until midnight and when no one arrived decided to get some much needed sleep. Next day we went out again, as you do when taking a short break, came back and got changed to go out for dinner. As we were walking into the restaurant my mobile rang, it was a member of the hotel staff asking if the maintenance person could go into our room to check the air con?? 24 hours too late! I declined and said we would be checking out in the morning and did not want anyone in the room while we were not present. Very disappointing and certainly not value for money!
Traveller from Perth WA
Astral Tower and Residences at The Star is the only place to stay when you desire first class luxury accommodation and all …More

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