Serves breakfast, lunch and dinner

Reviews of Labourdonnais Waterfront Hotel

5 out of 5
Labourdonnais Waterfront Hotel
Caudan Waterfront, Po Box 91, Port Louis

Reviews

9.0

Wonderful

Rating 10 - Excellent. 145 out of 243 reviews" "
Rating 8 - Good. 69 out of 243 reviews" "
Rating 6 - Okay. 24 out of 243 reviews" "
Rating 4 - Poor. 2 out of 243 reviews" "
Rating 2 - Terrible. 3 out of 243 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kishore, Castro Valley

Stayed 2 nights in Feb 2024

10/10 Excellent

Kanella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and helpful staff. Would definitely stay again.
Stayed 2 nights in Jan 2024
Response from Rolph Schmid on 26 Jan 2024
Dear valued guest, Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our staff made you feel at home. Did you have the chance to try our two restaurants with gourmet dishes? Brasserie Chic restaurant offers a variety of international dishes, from French classics to international delights. Yuzu restaurant serves authentic Asian cuisine, with a fusion of Japanese, Thai, and Vietnamese flavours. If you haven’t tried them yet, we highly recommend you to do so on your next visit. You won’t regret it! We hope to see you again soon at our hotel. Have a wonderful day! With gratitude, Rolph Schmid – Managing Director

10/10 Excellent

Leila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a wonderful stay.
Stayed 1 night in Dec 2023
Response from Rolph Schmid on 26 Jan 2024
Dear valued guest, Thank you for your wonderful feedback. We hope that you had the opportunity to also make the most of I Spa suite with relaxing massages, facials and body treatments. Looking forward to welcoming you again soon. Warm regards, Rolph Schmid - Managing Director

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World Elegance
Efficient , welcoming and friendly front desk on check in. Flawless service. Great location Restaurants were amazing. I will be back.
Pictures don’t do this hotel justice
Scallops over roasted heart of palm
Stayed 2 nights in Nov 2023
Response from Rolph Schmid on 3 Jan 2024
Dear valued guest, Thank you for your kind words and positive feedback! We are delighted to hear that you enjoyed your stay with us and appreciated our services. We would love to have you back and invite you to join our Happytizer event every Friday as from 5 pm to enjoy live music and great deals. It’s a fun and relaxing way to end the week and start the weekend.We hope to see you soon! Warm regards, Rolph Schmid – Managing Director

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

TARUN

Stayed 4 nights in Jun 2023

6/10 Okay

Jorge

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is a business hotel in a convenient location. The restaurants are terrible and service is sub par. Additionally amenities such as the mini bar, were never stocked, so one had to order room service. So in general, it is not good value for the money.
Stayed 3 nights in May 2023
Response from Rolph Schmid on 8 Jun 2023
Dear valued guest, We are very sorry to hear that you were not satisfied with your stay at our hotel. Kindly accept our sincere apologies for the inconveniences you faced. This is not at all our standards and we are deeply disappointed that we failed to meet your expectations. We value your feedback and we will definitely look into the matter and take necessary actions. On another note, we hope that you still had the chance to enjoy a relaxing spa treatment at our I Spa suite, which offers a range of spa services and facilities. We would love to have you back and show you a better experience at our hotel. Thank you for choosing us and for sharing your review. Warm regards, Rolph Schmid - Managing Director

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Rolph Schmid on 8 Jun 2023
Thank you for the excellent rating.

10/10 Excellent

Aharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A faultless stay!
What a brilliant hotel - the room was amazing, the hotel was absolutely spotless but most of all, the staff were beyond amazing. They treated me as a friend, not a client. They knew me by name and remembered every day to ask me specifics about items I had told them the prior day. A faultless hotel. To top it off, delicious food from breakfast to dinner to anything in between with a view of the Port and the Waterfront Shopping Centre. A VERY SPECIAL shoutout to Sahai and Hurvin at the restaurant who went above and beyond as well as to the ENTIRE reception team who never failed in the caring and kindness.
Stayed 4 nights in Apr 2023
Response from Rolph Schmid on 4 May 2023
Dear valued guest, Thank you for this great feedback. We are glad to hear that you enjoyed your time at our hotel. Guest experience is our priority and it's great that we've been able to meet your expectations. We hope that you also had the opportunity to enjoy a relaxing spa treatment at I Spa suite. Looking forward to welcoming you again soon. Kind regards, Rolph Schmid - Managing Director

10/10 Excellent

Expedia

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
We had a medical issue which was resolved quickly and very effectively , with no fuss.
Stayed 2 nights in Apr 2023
Response from Rolph Schmid on 28 Apr 2023
Dear valued guest, Thank you for your feedback. We are glad that we've been able to provide you with prompt help regarding the medical issue. Our clients are our priorities and we do our utmost best for them in any situation. On another note, we hope that you also had the opportunity to try our delicious gourmet dishes at Brasserie Chic and Yuzu restaurant. Looking forward to welcoming you again in the future. Kind regards, Rolph Schmid - Managing Director

8/10 Good

Kress

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and service quality was excellent. Had a small misunderstanding in the bar and the manager, Ryan Mahadoo, listen to our feedback. We were well taken care. Thank you everyone for the great service.
Stayed 2 nights in Feb 2023
Response from Rolph Schmid on 8 Feb 2023
Dear valued guest, Thank you for your feedback. We are glad that you appreciated the service provided at our hotel. We hope that you had the opportunity to enjoy a delicious gourmet meal at Brasserie Chic restaurant or an Asian Fusion culinary experience at Yuzu restaurant. Looking forward to welcoming you again in the future. Kind regards, Rolph Schmid - Managing Director

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sara Lee Steig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

2/10 Terrible

Tal

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tal
I would leave a negative score if I could. EVERYTHING was bad, from service to food to cleaning. The hotel is just falling apart, old and moldy carpets, I needed to move three rooms till I got one with air conditioner who wasn’t make a tractor noise. Last thing as an example of how absurdity cheap is this place is, they reuse the paper key card holder, they write the room number on the cover with pencil, and when new guest come, the use eraser and put the new number and give the same card holder to new guest, just to save few cents, never seen anything like this in my life. If you have to stay in Port Louis, there are many better hotel 10-15 min drive, it worst the hassle in order to avoid this hotel.
Stayed 1 night in May 2022

6/10 Okay

Hazel

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Lovely location bit disappointed in stay
Staff were helpful but not as attentive as you expect from a luxury hotel. VIP lounge never had gin bottle always empty even when told never refilled. Very slow breakfast service. Overall but disappointing
Stayed 2 nights in Jan 2022
Response from Labourdonnais Hotel on 13 Apr 2022
Dear valued guest, We are sorry to hear about your experience at our hotel. Rest assured, this is not the usual standard of the hotel. We take good note of your remarks and they will be communicated to the concerned departments. We will make sure to prevent such kind of situation again. Kind regards, Rolph Schmid - General Director

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Feras

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
I cozy room With friendly staff and a great view to the port One of my favorite hotels to me in the world
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from Labourdonnais Waterfront Hotel on 8 Mar 2020
Thanks for the perfect rating!

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from Labourdonnais Waterfront Hotel on 17 Feb 2020
Thank you for the great rating Sarah!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very professional and understanding apart from the young girls at the reception desk. The hospitality was excellent in the food service area.
Stayed 6 nights in Jan 2020
Response from Labourdonnais Waterfront Hotel on 22 Jan 2020
Thank you for the great review!

10/10 Excellent

Yasien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At it's best
Absolutely amazing indeed
Stayed 3 nights in Jan 2020
Response from Labourdonnais Waterfront Hotel on 12 Jan 2020
Thank you Yasien!

8/10 Good

Verified traveller

Travelled with family
Nice and central, friendly staff
We've stayed at Labourdonnais before, and decided to stay here again over new years as it's very central and the service was excellent. This time round we found that some details we liked last time was quite the same. For example, the bed was rather hard and both my husband and I left with very sore necks. As a vegan I found the food options extremely limiting. However, the food was always of quite a high standard. We had 2 servers that went out of their way during our stay for breakfast and dinner - Ziyaad knew all our orders off by heart :)
Stayed 8 nights in Dec 2019
Response from Labourdonnais Waterfront Hotel on 12 Jan 2020
Thanks a lot for the great review! Your comments have been well noted and passed on to the management. We look forward to welcoming you again very soon!

6/10 Okay

isayBB

Travelled with family and small children
Liked: Cleanliness
Conveniently located business hotel. We came here over Christmas for a short stay. Hotel location is very convenient but the rooms and facilities are more for business purposes. On Christmas Eve, the hotel did surprise us with a few gifts - they are small but very thoughtful- thank you! Services in the hotel need to be improved but more for consistence reasons, such as room services and the breakfast services. Overall, it is a very nice and convenient business hotel for short stay but not too much for young families.
Stayed 4 nights in Dec 2019
Response from Labourdonnais Waterfront Hotel on 12 Jan 2020
Thanks a lot for taking the time to write about your recent stay at the hotel. We look forward to welcoming you again very soon.

2/10 Terrible

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
!We spent a terrile night in Labourdonnais hotel in PortLouis, Mauritius. in theevening suddenly the water supply to our room and vathroom wss cut off,nobofy apologzed or found a solurion. couldnt use bathroom shower brush our teeth, the reception oeolke sai ,"we sre sorry. there was an issue" .Wster didn't come back even when we left at 11:00 ..I demand of Expedia a full refund for this room.
Stayed 1 night in Dec 2019
Response from Labourdonnais Waterfront Hotel on 6 Jan 2020
Dear Michael Thank you for review. We do apologise for the experience that you had due to an unforeseen issue with the water supply and we would like to assure you that this does not at all reflect our usual standards. The team worked tirelessly to resolve the matter which actually affected the entire hotel. I would like to note that communication via letters to the room and in-room TV messages were sent in order to keep guests informed regarding the issue and updates timeously. Thankfully we did have guests whom understood the situation, however we humbly still offered various forms of compensation and value adds to mitigate the situation, as in your case. I am also delighted to let you know that all water services have been restored. We do hope to welcome you again for a renewed experience and we heartily apologise for the inconvenience. Regards, Quintin Mulwitsky - Hotel Manager

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Class Hotel
Excellent food and service
Stayed 1 night in Oct 2019
Response from Labourdonnais Waterfront Hotel on 25 Oct 2019
Thank you for the perfect rating! We are delighted that you enjoyed the food and service provided.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 4 nights in Oct 2019
Response from Labourdonnais Waterfront Hotel on 23 Oct 2019
Thank you for this wonderful rating!

2/10 Terrible

Joseph, London

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The worst management, ruined my family holiday. I will never book again., There is plenty OTHER better options on the island.
Stayed 1 night in Oct 2019
Response from Labourdonnais Waterfront Hotel on 22 Nov 2019
Dear Joseph, Thank you for rating us. We would like to know more about your grievances so that we may identify areas where improvement might be needed. Rest assured that all guest comments are welcomed and serve to provide an even more memorable stay for our guests. Please do not hesitate to contact us. We hope to welcome you again for a renewed experience. Thanks, Labourdonnais Waterfront Hotel

10/10 Excellent

Rizwan, Toronto, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Mauritius, The service is always beyond expectation. Very professional staff and service. Looks forward to visit again :)
Stayed 1 night in Aug 2019
Response from Labourdonnais Waterfront Hotel on 26 Sept 2019
Thanks a lot Rizwan for this wonderful review! We look forward to welcoming you again soon!

8/10 Good

Seema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Labourdonnais Waterfront Hotel on 10 Sept 2019
Thank you for the great rating!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
The reception staff were exceptional but waiters in the restaurant are not up to scratch they just don’t listen to you they think they know what you want and my room service i.e not the best late afternoon before my room was cleaned
Stayed 4 nights in Aug 2019
Response from Labourdonnais Waterfront Hotel on 23 Aug 2019
Hello, Thank you for taking the time to write about your experience at Labourdonnais Waterfront Hotel. This does not reflect our usual standards of excellence and we do apologise. Your comments have been well noted and will be shared with the restaurant and housekeeping teams. We hope to welcome you again for a renewed experience.

10/10 Excellent

Laurence

Stayed 2 nights in Aug 2019

6/10 Okay

HS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a old and classic hotel. It is a luxury business hotel located in Waterfront. If you take Dinner Package you can order up to Mur1200 per head excluding drinks. Nothing special. I do agree sit at the open area for drinks is good. Friday Happy Hours drinks are 50%off. Next to hotel there are a lot of restaurants and food court.
Stayed 2 nights in Jul 2019
Response from Labourdonnais Waterfront Hotel on 5 Aug 2019
Thank you for rating us! We look forward to welcoming you again!

10/10 Excellent

FarahA, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property and well-equipped rooms, excellent staff
Stayed 2 nights in Jul 2019
Response from Labourdonnais Waterfront Hotel on 1 Aug 2019
Thank you for the kind words and the perfect rating!

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2019
Response from Labourdonnais Waterfront Hotel on 26 Jul 2019
Thank you for rating us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is like my second home. Very friendly staff. All credit goes to Mr. Quentin, Hotel Manger and his able team. Also would like to thank Saira, of front office for her exemplary service.
Stayed 1 night in Jun 2019
Response from Labourdonnais Waterfront Hotel on 26 Jun 2019
Thank you for the perfect rating and the kind words to our staff!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent Hotel! got upgrade and also late check out
Stayed 1 night in Jun 2019
Response from Labourdonnais Waterfront Hotel on 26 Jun 2019
Thank you for the perfect rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Labourdonnais Waterfront Hotel on 26 Jun 2019
Thank you for the perfect rating!

8/10 Good

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience
For business hotel was good and needed a little pushing but than obliged😃everybody happy oblige if you ask them .not able to do it as expected. Guess Mauritius is a bit slow .
Stayed 4 nights in May 2019
Response from Labourdonnais Waterfront Hotel on 20 May 2019
Thank you Manoj for the good rating. We always strive to be at the service of our clients and we are glad that our staff catered to you well. Looking forward to welcoming you again for your next visit.

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2019
Response from Labourdonnais Waterfront Hotel on 14 May 2019
Thanks a lot for the perfect review!

10/10 Excellent

ANOOPUM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service was wonderful! The location was great!
Stayed 3 nights in May 2019
Response from Labourdonnais Waterfront Hotel on 13 May 2019
Thanks a lot for the perfect rating Anoopum!

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Labourdonnais Waterfront Hotel on 23 Apr 2019
Thank you for the perfect rating Arjun!

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Labourdonnais Waterfront Hotel on 11 Apr 2019
Thank you for rating us!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location. Excellent service by front office staff. Courteous and attentive always. A great business hotel WiFi needs improvement. Everything else is perfect and exceeds expectations.
Stayed 4 nights in Mar 2019
Response from Labourdonnais Waterfront Hotel on 30 Mar 2019
Thank you for this wonderful comment!

10/10 Excellent

Gerasimos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Labourdonnais Waterfront Hotel on 13 Mar 2019
Thank you for the perfect rating Gerasimos!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Labourdonnais Waterfront Hotel on 5 Apr 2019
Thank you for the perfect rating!

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Labourdonnais Waterfront Hotel on 6 Mar 2019
Thank you rating us Colin!