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The Carmen Hotel - Beachfront, Adults Only

Photo gallery for The Carmen Hotel - Beachfront, Adults Only

Outdoor pool, pool umbrellas
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas

Overview of The Carmen Hotel - Beachfront, Adults Only

The Carmen Hotel - Beachfront, Adults Only

4.5 star property

8.0/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Outdoor space
  • 24/7 front desk
  • Bar
Calle 8 Norte Manzana 4 #876, Zona Maritima Colonia Centro, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida6 min walk
  • Popular LocationPlaya del Carmen Main Beach10 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min walk
  • Popular LocationMamitas Beach17 min walk

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, The Carmen Hotel - Beachfront, Adults Only is on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Cenote Chaak Tun and Xaman Ha Aviary are also worth visiting.

What's nearby

  • Central Square - 5 min walk
  • Quinta Avenida - 6 min walk
  • Nuestra Senora del Carmen Catholic Church - 7 min walk
  • Playa del Carmen Main Beach - 10 min walk
  • Mamitas Beach - 17 min walk


  • El Fogon - 1 min walk
  • El Fogón Fiesta Jarocha - 1 min walk
  • Cafe Andrade - 3 min walk
  • AY Taco PDC - 3 min walk
  • 3XL Burger - 1 min walk

About this property

The Carmen Hotel - Beachfront, Adults Only

Adults-only luxury on the beach
Along with an outdoor pool, this smoke-free aparthotel has a bar/lounge and a poolside bar. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and concierge services are on-site. Each apartment offers free WiFi, a balcony and an LED TV with digital channels. A ceiling fan, a hairdryer and a laptop-compatible safe are among the other amenities that guests will find.
The Carmen Hotel - Beachfront, Adults Only offers 37 accommodations with laptop-compatible safes and complimentary dressing gowns. Rooms open to balconies. 50-inch LED televisions come with digital channels.

Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Beach towels
  • Beach umbrellas
  • On the beach


  • Outdoor pool
  • Umbrellas


  • Free WiFi

Parking and transport

  • No on-site parking available

Restaurants on site

  • Deck 5


  • 1 poolside bar and 1 bar
  • Snack bar/deli


  • Bed sheets provided


  • Bath or shower
  • Dressing gowns
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided


  • Streaming services
  • 50-inch LED TV with digital service

Outdoor areas

  • Balcony
  • Rooftop terrace
  • Terrace

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan


  • No pets or service animals


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public bathroom
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout curtains
  • Concierge services
  • Daily housekeeping
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Tour/ticket assistance

Location highlights

  • Near the ocean
  • On the waterfront

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector


  • 1 building
  • 37 rooms
  • 5 floors
  • Built in 2016

Similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age - 18


Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

    A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Beachfront, Adults Only have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 30 Mar 2023, prices found for a 1-night stay for 2 adults at on 20 Apr 2023 start from ₹8,619.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Carmen Hotel - Beachfront, Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Carmen Hotel - Beachfront, Adults Only?

This property doesn't offer parking.

What time is check-in at The Carmen Hotel - Beachfront, Adults Only?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Carmen Hotel - Beachfront, Adults Only?

Checkout is at 11:00 AM.

Where is The Carmen Hotel - Beachfront, Adults Only located?

Nestled on the beach, this Playa del Carmen aparthotel is within a 10-minute walk of Central Square and Playa del Carmen Main Beach. Quinta Avenida is 1.5 mi (2.4 km) away.

Can I cancel my reservation for free at The Carmen Hotel - Beachfront, Adults Only and receive a full refund?

Yes, The Carmen Hotel - Beachfront, Adults Only offers free cancellation on select room rates, because flexibility matters! Please refer to The Carmen Hotel - Beachfront, Adults Only cancellation policy on our site for more details about any exclusions or requirements.



Very good

Rating 10 - Excellent. 206 out of 382 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 83 out of 382 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 28 out of 382 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 29 out of 382 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 36 out of 382 reviews" "
" "2 - Terrible 9%




Staff & service




Property conditions & facilities




10/10 Excellent


Liked: Cleanliness, property conditions & facilities
Excelente atención y ubicación
Stayed 2 nights in Mar 2023

2/10 Terrible


Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First, Do not go by the photos. There is no food court! There is no spa! There is no restaurant on the property! There are no beach chairs to relax on! The beach area behind the hotel is very small and VERY dirty. First thing I noticed when we checked in was the mold in the shower. The room itself was very unique and modern w plenty of closet space. There is a TV in the room but there's no TV service. Its a smart tv so you have to have some kind of account w Netflix or similar service in order to watch TV which is not the end of the world if you're on vacation. I do have to say the staff was nice and somewhat helpful. There is a communication problem but thats kind of expected up to a point when you travel internationally. We originally had a 5 night stay scheduled but after 3 days of living WITHOUT ANY HOT WATER!! Yes thats right, NO HOT WATER, we chose to move to another hotel. We complained the first day and they said they would fix it. They did not. We asked again and again and again. We were actually told by one of the front desk employees that it was normal for the hotel to not have hot water!!! And to top it off they did not clean our room the entire time we were there!! We arrived on a Tuesday and we left on Friday morning and not once did they clean the room, make the bed or even give us fresh towels! So needless to say DO NOT STAY HERE! There are so many other great hotels in the area. All in all the area was terrific, fun, energetic and safe.
Stayed 5 nights in Mar 2023

2/10 Terrible


Disliked: Cleanliness, property conditions & facilities
We had multiple issues with two different times including being without power for a night and a day. We weren't able to use the ceiling fan and the temperature was high. We misplaced our key and weren't able to get a new one. We had to have the front desk let us into the room. The first time we were placed in had a broken toilet end shower faucet. The rooms we booked said they had an ocean view but were told upon check in they were only partial ocean view.
Stayed 4 nights in Mar 2023

2/10 Terrible


Travelled with partner
Disliked: Amenities, property conditions & facilities
I didn't like anything! They have false advertising. There is NO BEACH as advertised ... NO RESTAURANT as advertised... I paid for king suite with ocean view and was given a view of the building across the street. When I asked to have the room I paid for they smiled, shrugged shoulder and said that is it. It is EXTREMELY NOISEY from bar downstairs and other bars in area. Also noisey inside - room doors constantly slamming. There was no microwave. The pool was dirty - I was stung by bee floating on top of water. Bugs, sand, tiles coming off, tanning lotion slime on sides, dirty cushios to lay on. Construction going on beside building. Smell of sargassum from pool deck. Pool is open to public so anyone - not only guests can come and use it. Bar never got Corona after 7 days of being there even though they advertise it on their drink menu. Employees sitting around doing nothing. All looked like they hated being there. STAY AWAY! GO ELSEWHERE! VERY UNHAPPY!
Stayed 7 nights in Mar 2023

10/10 Excellent


Liked: Cleanliness, amenities, property conditions & facilities
Loud at night.
Stayed 6 nights in Feb 2023

2/10 Terrible


Travelled with family
Liked: Cleanliness
Disliked: Amenities
- No room service - pool is not part of the hotel you need to pay cash or credit card - the only restaurant bar at night is rented for events and you need to pay cover if you want to go inside even if you are a guest - hot water is cut off at night some times - No service for helping with luggage
Stayed 4 nights in Mar 2023

2/10 Terrible


Travelled with family
Disliked: Amenities, property conditions & facilities
No parking, taxis cannot drop you off in front of the hotel, extremely loud, music played until 3am everyday, restrooms are completely exposed to the whole room, only glass doors to cover restroom and shower, rude/poor management, beach by the hotel is dirty, they had cockroaches running around the lobby, and the area is not very safe, a man got mugged right in front of the hotel during our stay.
Stayed 3 nights in Mar 2023

4/10 Poor


Disliked: Cleanliness
The hotel is crazy noisy. It is like sleeping in a nightclub. The music goes on until after 2am. The seaweed is piled high on the beach so you are unable to swim in it. The wifi was broken as was my shower. They did offer to fix my shower but I checked out after a night. The staff are nice but I had a lot of back and forth trying to get a refund as they had promised.
Stayed 6 nights in Feb 2023

2/10 Terrible


Disliked: Cleanliness, property conditions & facilities
Management allowed and refused to investigate a theft from my locked safe in the hotel room. Blames me instead. Refuse to check cameras and refuse to investigate.

10/10 Excellent


Stayed 1 night in Mar 2023