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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
4.5 star property

Luxury adults-only hotel, walk to Quinta Avenida

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Lobby sitting area
Rooftop terrace
Front of property – evening/night
Deluxe Junior Suite - 1 King Size Bed | In-room safe, blackout curtains, iron/ironing board, free WiFi
Restaurant

Overview of The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

VIP Access
Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach3 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

View all photos for Deluxe Junior Suite - 1 King Size Bed

Deluxe Junior Suite - 1 King Size Bed | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite - 1 King Size Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite - 2 Queen beds

Deluxe Junior Suite - 2 Queen beds | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite - 2 Queen beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Master Suite

Deluxe Master Suite | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 110 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Playa del Carmen

Located near the beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is in Downtown Playa del Carmen, a walkable area in Playa del Carmen with good shopping. The area's natural beauty can be seen at Mamitas Beach and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • Starbucks - 2 min walk
  • Ah Cacao Chocolate Café - 2 min walk
  • Micaela's - 2 min walk
  • Toscana Grill - 2 min walk
  • Sonora Grill - Playa del Carmen - 2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Luxury hotel located in Downtown Playa del Carmen
Close to Mamitas Beach and Playa del Carmen Main Beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive provides a poolside bar, a rooftop terrace and dry cleaning/laundry services. Treat yourself to a body scrub, a body wrap or aromatherapy at Okom, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business centre and a steam room. In addition to a sauna and 1 hot tub, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), meeting rooms and tour/ticket information
  • A gift shop, beach towels and luggage storage
  • Guest reviews speak highly of the first-rate property condition
Room features
All 120 rooms feature comforts, such as furnished balconies and air conditioning, in addition to thoughtful touches, such as separate sitting areas and dressing gowns. Guest reviews speak positively of the cleanliness, size rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, microwaves and coffee/tea makers

All-inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM–11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift (99 centimetre wide door)

More

  • 4 floors
  • Building
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

As of 25 Apr 2024, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive on 5 May 2024 start from ₹12,845.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida, Mamitas Beach, and Playa del Carmen Main Beach. Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall are also within 10 minutes.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1000 reviews" "
Rating 8 - Good. 234 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Whitney

Liked: Cleanliness, amenities, property conditions & facilities
The property was nice I finally stayed here after looking at it several times. The rooftop pool is fun and gets pretty lively. The first time everyones really nice but then the male waiters up there can have some pretty nasty attitudes and make remarks about tipping, gestures, waving you off with their hands. So that part was pretty disappointing. Otherwise everything was great. Good food up at the pool and the restaurant. Lobby bar stays open til 1am, a short walk to the beach, walkable right by 5th Avenida… the spa was amazing, that hydrotherapy was excellent. I accepted the breakfast presentation to get the free massage, no big issue with that at all, my salesguy was nice and respectful and didnt get too aggressive. I would return!
Stayed 3 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great Hotel Staff were all amazing. Food was pretty good Roof top patio was AMAZING FOOD!! And lots of fun We met some wonderful people! It is loud with the music on the rooftop patio but the younger people love it! Definitely recommend
Stayed 5 nights in Apr 2024

8/10 Good

Trinh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and accommodating. There was a lot of noise due to construction and if you’re on the 4th floor you can hear the music from the rooftop and they will go late into the night too. Service at the restaurant was somewhat slow when ordering food but it was delicious.
Stayed 4 nights in Apr 2024

4/10 Poor

Tiffany

Travelled with partner
Liked: Cleanliness
Let’s be clear this is a hotel, not a resort! Location is great very close to downtown fifth avenue area and the room was very spacious. The staff at the rooftop are very unprofessional and the service is terrible. It takes thirty minutes until someone waits on your table, then another thirty minutes to receive already prepared food. They make you sign a bill for your order which is all inclusive. One member of the wait staff told me to “give him a tip” in which I did not, but once I checked out there was a balance for a tip that I did not approve. Water in the shower does not get hot, AC does not stay cold, no hooks in the bathroom to hang anything, pool is small, food is mediocre, and the restaurant is inconveniently placed in the center of the hotel rooms, you can hear the plates being stacked from your room. There are no towels in the fitness center and this hotel does not offer room service. My room was cleaned two times out of the 5 days I stayed. Very clean hotel; but I do not recommend.
Stayed 4 nights in Apr 2024

10/10 Excellent

LaQuoya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very kind and works super nice
Stayed 3 nights in Apr 2024

4/10 Poor

Chrystal

Travelled with family
Disliked: Amenities, property conditions & facilities
Rotorhammering and construction below our room. No relaxation noise, noise, noise. From dishes clanking to rotor hammering and construction or the repetitive beat on the rooftop same songs playing over and over. Huge headache. Rooms smelt like mold. Spa no hot water jacuzzis all luke warm with one cold plunge. When asked to move they want you to pay more vacation cost way to much and not even beach front. Chairs and benches in restaurant all stained. Roof leaked in gym. Sink in room sprayed us every time we used it. I can’t make all the bad stuff up! Unreal!
Stayed 7 nights in Apr 2024

10/10 Excellent

JULIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this hotel . We only booked one night as a result of our flight being cancelled and the all inclusive hotel we were staying at wanting 512 for an additional night
Stayed 1 night in Apr 2024

6/10 Okay

Nana

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2024

8/10 Good

Benaiah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: 1) Staff are mostly very friendly, and very on top of their job. - I witnessed a staff member being harassed by a meathead, who threw his food on the floor like a 2 year old. Staff kept their cool and cleaned up the guys mess, honestly I wish they had thrown the bad guest out on the street. 2) Convenience, very close to 5th Ave & the beach. Great food options onsite. 3) Cleaning staff were AMAZING and honestly deserve recognition. 4) Add on the all inclusive, definitely worth it over all if you plan to eat onsite. Most of the food is AMAZING, A)Mexican restaurant - IT IS SO GOOD, the GAUC OMG. B) Italian - Bruschetta was GREAT, pastas also. C) Asia - Apps were good, mains were ok, deserts were to die for. D)The food on the rooftop was not great though, the flan tasted like it had been in a walk in fridge uncovered for 8 hours. The Nacho cheese was runny, watery and flavorless as well as the chicken. Cons: 1) The All-Inclusive is not fully all inclusive. Some menu items (steaks and certain sushi etc). are not included, but the majority of the menus are included and the food is GREAT. 2) Random fee's tagged on at checkout, amounted to under $10 so not upset, more so was annoyed that it wasn't communicated at booking OR check-in. 3) Internet/TV/Phone went down and was on and off working for a few days.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property with a modern feel. The room was spacious and very calming, nice bed. The all-inclusive food at the Mexican restaurant was excellent. Buffet breakfast very good. One of the servers and service the 1st night was below average (I reported it). The 1st morning I was awakened with a phone call at 9am (?!) by the concierge woman, offering me her services and help. This was completely inappropriate. They also run shuttles to their sister hotels with beaches. DO NOT go to Coco Beach. It’s ugly, and the environment is very downscale. The Playacar hotel partner is much nicer, and the beach is beautiful. Note that both sister properties have children. Also they’re 3 1/2 star hotels while Reef 28 is 4 1/2 stars. Go for the beach, but otherwise know they are lower-quality hotels.
Stayed 3 nights in Apr 2024