2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of Andaz Mayakoba - a Concept by Hyatt

5 out of 5
Andaz Mayakoba - a Concept by Hyatt
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 378 out of 478 reviews" "
Rating 8 - Good. 66 out of 478 reviews" "
Rating 6 - Okay. 21 out of 478 reviews" "
Rating 4 - Poor. 5 out of 478 reviews" "
Rating 2 - Terrible. 8 out of 478 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury luxury luxury !!!!!!! Beautiful Stay , amazing staff & food
Stayed 5 nights in Mar 2024
Response from . on 22 Apr 2024
Dear Bahar MarviziThank you for taking the time to share your review.We are thrilled to hear that our Resort provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.
Stayed 3 nights in Apr 2024
Response from . on 8 Apr 2024
Dear Mr. Matthew SitkaThank you for taking the time to share your review.We are thrilled to hear that our Resort provided an inviting and harmonious escape for you.However, it seems we may have missed the mark in some areas. We're sincerely sorry that certain aspects of your stay did not fully meet your standards. Rest assured, we're always seeking to enhance our guest experience and value your feedback.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
人不多 安静
Stayed 4 nights in Mar 2024
Response from . on 29 Mar 2024
Dear Xingxiang yanWe are thrilled to hear that our Resort provided an inviting and harmonious escape for you, We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team

10/10 Excellent

Hope, Princeton Jct.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.
Stayed 5 nights in Mar 2024
Response from . on 16 Mar 2024
Dear Hope CormanThank you for taking the time to share your review.We are thrilled to hear that our property area provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Team

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating.
Stayed 4 nights in Mar 2024
Response from . on 15 Mar 2024
Dear Marilyn CroghanThank you for taking the time to share your review.We are thrilled to hear that our resort area provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Andaz Mayakoba Team

10/10 Excellent

Yesenia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
Stayed 3 nights in Feb 2024
Response from Andaz Mayakoba on 2 Mar 2024
Dear Guest,We are happy that your stay at Andaz Mayakoba was amazing. Our entire team does a great job to make sure you enjoy memorable moments at our beautiful resort.Thank you for visiting us, we hope to have the pleasure of having you here again.Warm Regards.

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andaz Mayakoba exceeded our expectations. From the moment we arrived until the moment we left, everything was made conveniently available for us to have an incredibly relaxing and memorable vacation. The property is stunning and we loved the attention to detail, the superb customer service, the focus on eco-friendliness, the ease of navigating Mayakoba, and the many dining options. Everything was perfect and we will absolutely return.
Stayed 5 nights in Feb 2024
Response from . on 19 Feb 2024
Good dayDear Allyson SmithThank you for taking some of your valuable time to review us, we appreciate the confidence you have placed in us.On behalf of the Andaz Mayakoba Team, we would like to thank you for choosing us, we are glad to know that you enjoyed your stay with us.We hope to have the opportunity to host you in the near future.In the meantime, if there is anything else I assist you, please let us know.We remain at your disposal.WarmlyAndaz Mayakoba Team

10/10 Excellent

Leala

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this place is amazing. I want to particularly commend Paola Umberto and Daniel as well as my Butler. This is a very busy hotel, and they do their best to make everyone feel special just the same. I couldn’t recommend the property more. It is luxurious quiet and access to the beach is wonderful. All the restaurants are amazing. There’s literally nothing wrong with it.
Stayed 2 nights in Feb 2024
Response from . on 9 Feb 2024
Good dayDear Leala HewakThank you for taking some of your valuable time to write us a review, we appreciate all your comments.On behalf of the Andaz Mayakoba Team, we are pleased to know that you enjoyed your stay with us.We hope to have the opportunity to host you in the near future.In the meantime, if there is anything else I may assist you, please let me know.WarmlyAndaz Team

10/10 Excellent

timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
loved the staff and the resort . Location & the friendliness of everyone that worked there. The one complaint is the cost of the food and drinks. At the Vegan Bar drinks are $25 each I ordered a virgin Mojito and they charged me the same price for that. lunch with a salad & a sandwich and 1 cocktail $100.00 by the pool or on the beach. If you can get all inclusive I would suggest you do that.
Stayed 4 nights in Feb 2024
Response from . on 8 Feb 2024
Good afternoonDear Timothy MillerThank you for taking some of your valuable time to write us a review, we appreciate the confidence you have placed in us.On behalf of the Andaz Mayakoba Team, we are glad to hear you enjoyed your stay with us.Regarding your comments you can be sure that we will share with our team.We hope to have the opportunity to host you in the near future.WarmlyAndaz Mayakoba

10/10 Excellent

Jorge Ignacio

Stayed 3 nights in Jan 2024
Response from . on 22 Mar 2024
Dear Jorge Ignacio Lomelin FreyreWe are thrilled to hear that our resort area provided an inviting and harmonious escape for you, We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Team

2/10 Terrible

Greta

Stayed 2 nights in Jan 2024
Response from . on 22 Mar 2024
Dear Greta BaldwinThank you for this review about your recent stay.It's concerning to hear about your discomfort and the service you received, which does not align with the elegant and sophisticated experience we strive to offer. Our team is known for their respectful and mindful approach, and it is truly regrettable if this was not your impression. While we take pride in our cleanliness and the luxury we aim to deliver, it is apparent we have fallen short in your case. Could you please provide us more information about your stay? Please can you included all the details?We take such feedback seriously and will look into the matters you've raised to ensure they are isolated incidents.Kind regards,Andaz Team

10/10 Excellent

Jamel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very very relaxing even with our teenagers and toddler. The service is above and beyond great, very fast, kind, accommodating, helpful with booking tours, taxis, etc. The only thing I wish they had is better breakfast options. We will DEFINITLY stay again!
Stayed 6 nights in Jan 2024
Response from . on 29 Jan 2024
Good dayDear Mr. Jamel Andre DanielsThank you for taking some of your valuable time to write us a review.On behalf of the Andaz Team we appreciate all your comments, we are glad to know that you enjoyed your stay with us.We will forward your comments to our f&b team.We hope to have the opportunity to host you again in the near future.WarmlyAndaz Mayakoba

10/10 Excellent

Christian Raphael, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from . on 26 Jan 2024
Good dayDear Christian Raphael WatsonThank you for taking some of your valuable time to write us a review, we appreciate all your comments.We are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to host you again in the near future.Andaz Mayakoba Team

8/10 Good

Ram

Stayed 5 nights in Jan 2024
Response from . on 9 Feb 2024
Good dayDear Ram AggarwalThank you for taking some of your valuable time to write us a review, we appreciate your comments.In behalf of the Andaz Mayakoba Team we want to say thank you for your visit, we are glad to know you enjoyed your stay.In the meantime, please let us know if there is anything else I may assist you.We remain at your disposal.WarmlyAndaz Team

10/10 Excellent

Funda

Stayed 3 nights in Dec 2023
Response from . on 26 Jan 2024
Good dayDear Funda SahinThank you for taking some of your valuable time to write us a review, we appreciate all your comments.We are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to host you again in the near future.Andaz Mayakoba Team

10/10 Excellent

Jorge Ignacio

Stayed 4 nights in Dec 2023
Response from . on 26 Jan 2024
Good afternoonDear Mr. Jorge Ignacio Lomelin FreyreThank you for taking some of your valuable time to write us a review, we are pleased to know that you enjoyed your stay with.On behalf of the Andaz Team we appreciate your words and we hope to have the opportunity to host you again in the near future.In the meantime, if there is anything else I may assist you, please let us know.Andaz Mayakoba

10/10 Excellent

Keri, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous 2 night stay, our suite with private pool was exceptional. The room had all the amenities you could want for. Bed was so comfortable. First night we ate on the beach, the shrimp in garlic was to die for. The second night we ate by the lagoon and had a chicken curry which again was very good. The staff were very friendly and efficient. Definitely return for a longer stay!!
Stayed 2 nights in Dec 2023
Response from . on 8 Dec 2023
Good dayDear Keri HainesThank you for taking some of your valuable time to write us a review, we appreciate the confidence you have placed in us.We are glad to know you enjoyed your stay with us, our goal is to offer optimum satisfaction to all our guest.We hope to have the opportunity to host you again in the near future, in the meantime if you have any further information, please do not hesitate to contact us, we will be happy to assist you.WarmlyAndaz Mayakoba

10/10 Excellent

MARIA

Stayed 3 nights in Nov 2023
Response from . on 26 Jan 2024
Good afternoonDear Mrs. Maria PendonThank you for taking some of your valuable time to write us a review, we are pleased to know that you enjoyed your stay with.On behalf of the Andaz Team we appreciate your words and we hope to have the opportunity to host you again in the near future.In the meantime, if there is anything else I may assist you, please let us know.Andaz Mayakoba

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from . on 1 Dec 2023
Good DayDear Eric EbelThank you for taking some of your valuable time to review us, we appreciate the confidence you have placed in us.We are glad to know that you enjoyed your stay with us, at Andaz Mayakoba, we hope to have the opportunity to host you in the near future.We remain at your disposal.WarmlyAndaz Myakoba

6/10 Okay

Jin Sub

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from . on 29 Nov 2023
Good DayDear Jin Sub OhThank you for taking some of your valuable time to write us a review.We are really sorry to hear that you stay was not great, our goal is to provide optimum satisfaction to all our guest, could you please share us more information about your stay? Including all the details, in order to review it and improve our services.We remain at your disposal.WarmlyAndaz Mayakoba

8/10 Good

Hoa Cuong Phuoc Thi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from . on 28 Nov 2023
Good afternoonDear Hoa Cuong Phuoc Thi LeThank you for taking some of your valuable time to write us a review, we are glad to know that you enjoyed your stay with us.We hope to have the opportunity to host you in the near future.We appreciate the confidence you have placed in us.WarmlyAndaz Mayakoba

10/10 Excellent

Sarah

Stayed 5 nights in Nov 2023
Response from . on 18 Dec 2023
Good dayDear Sarah YangThank you for taking some of your valuable time to write us a review.We are glad to know that you enjoyed your stay with us, our goal is to offer the optimum satisfaction for all our guest.We appreciate the confidence you have placed in us.We remain at your disposal.Andaz Mayakoba

4/10 Poor

Sidika

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from . on 28 Nov 2023
Good DayDear Sidika Gulfem BayramThank you for taking some of your valuable time to write us a review,We are sorry to hear that your stay was not great, could you please let us know (including all the details) about your stay? Our goal is to provide you all the optimum satisfaction to our all guest.We remain at your disposal.WarmlyAndaz Mayakoba

10/10 Excellent

Nazneen Jaffer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beyond expectation. Beautiful, amazing and just calmness
Stayed 6 nights in Nov 2023
Response from . on 28 Nov 2023
Good afternoonDear Nazneen Jaffer DatooThank you for taking some of your valuable time to write us a review, we are glad to know that you enjoyed your stay with us.We hope to have the opportunity to host you in the near future.We appreciate the confidence you have placed in us.WarmlyAndaz Mayakoba

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from . on 24 Nov 2023
Good DayDear Vivian TianThank you for taking some of your valuable time to write us a review, we appreciate all your trust and confidence.We are glad to know that you enjoyen your stay with us, we hope to have the opportunity to host you again in the near future.We remain at your disposal.WarmlyAndaz Mayakoba

10/10 Excellent

David Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from . on 24 Nov 2023
Good DayDear Mr. David Douglas BedellThank you for taking some of your valuable time to write us a review, we are glad to know that enjoyed your stay with us, we appreciate the confidence you have placed in us.We hope to have the opportunity to host you in the near future.Warm RegardsAndaz Mayakoba

10/10 Excellent

Ritu

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Include international cuisine.
Stayed 5 nights in Nov 2023
Response from . on 23 Nov 2023
Good dayDear Ritu SharmaThank you for taking some of your valuable time to review us, your information is very important to us.We are glad to know that you enjoyed your stay with us, I will forward your kind comment about the international cuisine to the right person.We hope to have the opportunity to host you again, in the near future, we appreciate the confidence you have placed in us.Andaz Mayakoba

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was AMAZING! Great service and very clean! Love the ambiance of the resort❤️
Stayed 5 nights in Nov 2023
Response from . on 22 Nov 2023
Good day,Dear Ms Raquel DiazThank you for taking some of your valuable time to review us, we are glad to know you enjoyed your stay with us, at Andaz Mayakoba, we appreciate the confidence you have placed in us.We hope to have the opportunity to host you again in the near future.WarmlyAndaz Mayakoba Team

10/10 Excellent

Pablo

Stayed 4 nights in Nov 2023
Response from . on 22 Nov 2023
Good DayDear Mr. Pablo Abraham PeregrinaThank you for taking some of your valuable time to review us, your information is very important to us.We are glad to know that you enjoyed your stay with us, we hope to have the opportunity to host you again in the near future.We appreciate the confidence you have placed in us.Warm RegardsAndaz Mayakoba

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from . on 17 Nov 2023
Good DayDear Mr. Nicholas FerrarellaThank you for taking some of your valuable time to review us, we appreciate the confidence you have placed in us, we hope to have the opportunity to host you again in the near future.We are looking forward to hearing and welcoming you again in the near future.Andaz Mayakoba

10/10 Excellent

CARLA, SAN RAMON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The listing shows that is all inclusive. Upon arrival , I found out that the food and drinks were not included. The prices for food and drinks are high but they are of good quality. Each alcoholic drink is around $20. Please remove all inclusive from the listing.
Response from . on 2 Nov 2023
Dear CarlaThank you for taking some of your valuable time to review us, we appreciate your comments.The hotel has the option to add the all-inclusive package as an additional (charges may apply). However, thank you for giving us the opportunity to serve you, we appreciate the confidence you have placed in us.We hope to have the opportunity to host you again in the near future.Warm RegardsAndaz Mayakoba

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from . on 30 Oct 2023
Dear Mario Thank you for taking some of your valuable time to review us, we appreciate the confidence you have placed in us.Hope to have the opportunity to host you again in the near future.Andaz Mayakoba Team

10/10 Excellent

Juana Livier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at Andaz. What a beautiful property, between all Mayakoba hotels there are plenty of amazing dining options, beaches are beautiful, staff was kind, attentive and helpful. It’s a quiet, peaceful and beautiful retreat, my family and I would definitely recommend Andaz Mayakoba.
Stayed 7 nights in Oct 2023
Response from . on 30 Oct 2023
Dear Juana LivierThank you for taking some of your valuable time to write us, your information is very important for us.We appreciate the confidence you have placed in us; we hope to have the opportunity to host you again in the near future.Andaz Mayakoba

10/10 Excellent

Michael

Stayed 4 nights in Sep 2023
Response from .| on 23 Sept 2023
Dear Michael,Thank you so much for your amazing review,We are very glad that your stay with us was very pleasant!We hope see you soon!Warm RegarsAndaz Mayakoba

10/10 Excellent

Sameem, Royal Oak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Andaz Mayakoba. on 11 Sept 2023
Thank you so much for your review, We are so glad to see that your stay with us was enjoyable, We hope to have you back soon.

10/10 Excellent

Tal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great from food to service to rooms. Paco at the beach restaurant was serving us in the best way possible.
Stayed 6 nights in Aug 2023
Response from . on 29 Aug 2023
Dear Tal,Thank you so much for your amazing reviewWe are very glad that your stay with us was enjoyable!We hope see you soonBest RegardsAndaz Mayakoba

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from . on 17 Aug 2023
Dear Maria,Thank you so much for your review,We hope see you soon!Warm RegardsAndaz Mayakoba

10/10 Excellent

Ma del Carmen

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from . on 21 Jul 2023
Dear Maria Del Carmen,Thank you so much for your review,We hope see you soon!Warm RegardsAndaz Mayakoba

10/10 Excellent

Shekher

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from . on 24 Jul 2023
Dear Shekher,I hope you're doing great!Thank you so much for your review, we are very glad that your stay with us was enjoyable,We hope see you soon!Best RegardsAndaz Mayakoba

10/10 Excellent

Julia

Liked: Cleanliness, room comfort
Stayed 6 nights in Jun 2023
Response from . on 5 Jul 2023
Dear Julia,Thank you for your review, Have an amazing day!We hope see you soon!Kind RegardsAndaz Mayakoba!

10/10 Excellent

HERMANN

Stayed 2 nights in Jun 2023
Response from . on 28 Jun 2023
Dear Hermnn,Thank you for your review,We hope see you again soon! Have an excellent day!Warm RegardsAndaz Mayakoba

10/10 Excellent

Stefano, BROOKLYN

Stayed 4 nights in Jun 2023
Response from .| on 17 Jul 2023
Dear Stefano,Thank you so much for your review,We hope see you soon! Warm RegardsAndaz Mayakoba

10/10 Excellent

Steve

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Nice resort. A little on the pricier side but you get what you pay for.
Stayed 3 nights in May 2023
Response from . on 24 May 2023
Dear Steve,Thank you so much for your review, we are glad that you enjoy your stay with us! See you soon!Warm Regards!

10/10 Excellent

Jody, Indianapolis

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2023
Response from . on 24 May 2023
Dear Jody,We are glad that you enjoy your stay with us! See you soon!Warm Regards!

10/10 Excellent

Daria

Stayed 4 nights in Apr 2023
Response from . on 30 May 2023
Dear Daria.Thank you so much for your review, we hope your stay with us was enjoyable!See you soon!Warm RegardsAndaz Mayakoba

10/10 Excellent

Maria Cristina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
People of the hotel and facilities are amazing!!! The best place ever for a good holliday. You feel all the time very confortable and well attended everywhere. Beautiful and astonishing place.
Stayed 9 nights in Apr 2023
Response from . on 28 Apr 2023
Dear Maria! We are glad to hear that amazing opinion!See you soon! Warm Regards!Andaz Mayakoba!

10/10 Excellent

Albie

Business traveller
Liked: Cleanliness, room comfort
The entire staff was excellent!!
Stayed 3 nights in Apr 2023
Response from . on 28 Apr 2023
Dear Albie,We are very glad to hear that!Thank you for choosing us for your vacay!See you soon!Warm Regards!Andaz Mayakoba

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely!
Stayed 3 nights in Apr 2023
Response from Andaz Mayakoba on 29 Apr 2023
Dear Sabrina, We are so glad to see you enjoyed your stay with us, we appreciate your kind comments and hope have you back soon. Warm regards,

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was OUTSTANDING. The service was OUSTANDING. and the food was OUTSTANDING. To transport places it seemed very pricey, I booked transportation from the airport early on and it was only $11, but when you arrive it ranges from $80-120 with the airport companies. I you walk a little further past the airport stands, you can probably find cheaper, and you definitely can bargain. My flight got cancelled so I had to get transportation when I arrived(don't fly spirit) since I was now arriving a different day, and I went through the airport transportation company which told me it would be 80 for a group shuttule that makes several time consuming stops, or 120 for a private shuttle. I got the price lowered to $85 for a private shuttle, but I probably could have walked a little further to other cheaper companies that were not affiliated with the airport. To transport anywhere to a local town or something it was a little pricey, so i recommend booking ALL activities way before you go. Daniel our server, Julian the manager of the Sovento restaurant, and especially victor and manuel i believe were who checked us in when we arrived. THEY ABSOLUTELY SET THE TONE for the trip and made our first impression amazing. My husband and I have traveled to bora bora and many places and we have never experienced such a fantastic welcome. Two shots of mexcal chased with a very delicious and refreshing coconut popcicle, so smart. Im not exaggerating this was the best vaction we have ever had
Stayed 3 nights in Apr 2023
Response from . on 28 Apr 2023
Dear Destiny,I hope you're doing great! I'm so sorry for the issue with the transportation! We are very glad to hear everything was excellent in the hotel! We hope see you soon! Warm RegardsAndaz Mayakoba!

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.
Stayed 4 nights in Apr 2023
Response from Andaz Mayakoba on 29 Apr 2023
Dear Mr. Matthew, We are so glad to hear that you enjoyed your stay with us, we appreciate your kind comments and hope have you back soon. Warm regards,