Bar (on property)

Reviews of Wyndham Pittsburgh University Center

3.5 out of 5
Wyndham Pittsburgh University Center
100 Lytton Avenue, Pittsburgh, PA

Reviews

7.6

Good

Rating 10 - Excellent. 411 out of 1263 reviews" "
Rating 8 - Good. 378 out of 1263 reviews" "
Rating 6 - Okay. 251 out of 1263 reviews" "
Rating 4 - Poor. 141 out of 1263 reviews" "
Rating 2 - Terrible. 82 out of 1263 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Divya

Travelled with family
Liked: Staff & service
Property is a little old but very conveniently located from Pitt and CMU. Room was ok but water leaked in the shower, only one of the 3 elevators worked throughout our stay. Had to wait long times just to get on and off the 9 th floor. Parking was $40 per night in their small lot which is absolutely ridiculous.
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Dear Divya, I am pleased to see that you had a decent stay with us. However, I am disappointed that we were unable to provide you with an amazing experience. We aim to surpass our guests' expectations, and I apologize for failing to do so. We value constructive feedback and rely on it to focus on areas that require improvement. I hope you will give us another chance to provide you with an even better experience in the future. Sincerely, Coleman Hughes, GM

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service
The hotel is located in a great location for Schenley Park, Carnegie Museums and other historic sites. All walkable. Unfortunately the hotel is under construction and the dining option is rough. The construction noise was so loud we could not talk during breakfast on Saturday morning. And the dust in the restaurant from construction was pretty bad. Room was very clean though so we would definitely book again.
Stayed 2 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear Dana, It is fantastic to know that our crisp rooms and walkable location contributed to an overall enjoyable experience. We appreciate your informative words and your patronage. Hosting you was a pleasure, and we hope to do so again soon. Best, Coleman Hughes, GM

8/10 Good

Derek, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities
n/a
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Derek, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Coleman Hughes, GM

4/10 Poor

Humza

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear Humza, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Coleman Hughes, GM

6/10 Okay

Alkamal

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Parking is a nightmare even after paying $30
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Alkamal, I am sorry that you were disappointed with the parking. In the Pittsburgh area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Coleman Hughes, GM

10/10 Excellent

Tiffany, Clarksburg

Liked: Cleanliness, amenities, property conditions & facilities
They’re doing renovations and the upgrades are really nice. I’ve stayed here many times as it is close to CMU. The staff are amazing.
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Dear Tiffany, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your business and uplifting words regarding your experiences here. We are proud to be your favorite hotel in Pittsburgh and look forward to your next stay. Best, Coleman Hughes, GM

10/10 Excellent

Sukesh

Liked: Staff & service
Everything was predictable and good.
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Dear Sukesh, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself here. We strive to provide a great experience and appreciate your kind words. Best, Coleman Hughes, GM

8/10 Good

Kerry

Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Kerry, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Coleman Hughes, GM

6/10 Okay

Tanya

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
Very disappointed in this recent visit
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear Tanya, I am sorry to see that our property did not provide you with a good stay. We always want to leave a positive impression and it appears we fell short. We hope to redeem ourselves to you on a future visit and are at your service should you wish to discuss how we could do better next time. Sincerely, Coleman Hughes, GM

6/10 Okay

MiJeong

Disliked: Property conditions & facilities
It is noisy due to the renovation.
Stayed 1 night in Apr 2024
Response from GM on 5 Apr 2024
Dear MiJeong, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Coleman Hughes, GM

2/10 Terrible

Kara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was under construction when we arrived. We had no prior notice of this. The construction was loud and we could hear it even high up in the building. There were amenities that we paid for, but were closed. The television was not hooked up to WiFi and had no apps - so we had no option to watch a movie. Not ready for guests.
Response from GM on 4 Apr 2024
Dear Kara, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize that our renovations kept us from meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. We hope to host you again when all our upgrades are finished. Sincerely, Coleman Hughes, GM

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
renovation going on but room was nice and location was great for Pitt and Carnegie Mellon visit
Stayed 2 nights in Apr 2024
Response from GM on 4 Apr 2024
Dear James, We are thrilled that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Coleman Hughes, GM

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disturbances were minimal amidst the renovations being done. Newly renovated rooms are excellent.
Stayed 2 nights in Mar 2024
Response from GM on 3 Apr 2024
Dear Bruce, We are thrilled that you had a first-rate experience at the Wyndham Pittsburgh University Center despite our ongoing renovations. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Coleman Hughes, GM

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Gary, Thank you for choosing us and for taking the time to review our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Coleman Hughes, GM

2/10 Terrible

Tina

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The entire hotel smelled very strongly of cologne that was extremely painful on my sinuses and lungs.
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Tina, We regret that your time with us didn't meet your expectations. I'm sorry you detected an odor. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Coleman Hughes, GM

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Christine, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Coleman Hughes, GM

10/10 Excellent

zhe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

AMIT

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Within few minutes walk of Campus. Had trouble with faucet in one room. It only has scalding hot water and no cold water.Parking was 40 bucks ( with tax)
Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
Dear AMIT, Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours that allows us to impact future stays. Thank you for choosing us. Sincerely, Coleman Hughes, GM

6/10 Okay

Tracy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
Dear Tracy, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Coleman Hughes, GM

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Undergoing renovations
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Dear Timothy, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Coleman Hughes, GM

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Eric, Fort Drum

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

amanda

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Stay there every time we go to UPMC
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
Dear amanda, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your loyalty and continued faith in your experiences here. We are proud to be your favorite hotel in Pittsburgh and look forward to your next stay. Best, Coleman Hughes, GM

8/10 Good

Lillian

Liked: Cleanliness, staff & service
There is construction at this property but the staff really worked to lessen the impact on our stay. It is a great location to museums, universities and dining. The staff really made the difference though.
Stayed 4 nights in Mar 2024
Response from GM on 17 Mar 2024
Dear Lillian, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Coleman Hughes GM

10/10 Excellent

SENTHIL NATHAN

Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Our newly renovated room offered a nice view, stylish furniture, and comfortable bed. The hotel was in the midst of a lobby renovation but the staff handled the temporary desk location and other interruptions with aplomb. Hope we get back when the work is complete.
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Dear John, It is wonderful to hear that our Wyndham was an excellent “home away from home”' during your recent trip to Pittsburgh. I am glad that the staff was very attentive and that you felt comfortable despite some of our renovations being completed. Thank you for your business, and please come see us again soon. Best, Coleman Hughes GM

8/10 Good

Stefanie

Business traveller
Liked: Cleanliness, staff & service
Overall it was very nice. Unfortunately it was under construction at the time we stayed. We did not know this when we booked, fortunately it didn’t impact our stay.
Stayed 1 night in Mar 2024
Response from GM on 8 Mar 2024
Dear Stefanie, Thank you for sharing your kind feedback. We are so pleased to hear that you enjoyed your stay. We appreciate your patience while we renovate and apologize that it was not effectively communicated during the reservation process. We hope you’ll return to see our highly anticipated results. Thank you for staying with us. Best, Coleman Hughes GM

6/10 Okay

Irene

Travelled with family
Liked: Staff & service
Disliked: Amenities
They were under extensive renovation. I’m sure when it’s done it will be beautiful. Unfortunately there was no notification of this when I was making the reservations. I would have chosen a different hotel.
Stayed 2 nights in Mar 2024
Response from GM on 6 Mar 2024
Dear Irene, Thank you for sharing your feedback. I appreciate your honest feedback regarding how our renovation affected your experience; please forgive us. My apologies for any frustration experienced on this visit and we hope you will return to see our completed results. Sincerely, Coleman Hughes, GM

6/10 Okay

Michael, Etna

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall, fine. The fact that there was extensive renovations going on that we were not notified about was inexcusable. While the website mentions renovations, it only mentions that the pool and gym would be closed, not that there would be horrendous construction noise at times (I was trying to get work done) and that they couldn’t tell us until each morning if the water would off. Ridiculous!
Stayed 4 nights in Feb 2024
Response from GM on 2 Mar 2024
Dear Michael, Thank you for sharing your feedback. I'm sorry to hear that you experienced frustration due to our ongoing construction work. Please accept our apologies for any inconvenience caused during this renovation period. We appreciate your patience and understanding as we work to improve our hotel. We value you as our guest and hope that you will return to witness the highly anticipated results of our efforts. Sincerely, Coleman Hughes, GM

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful. I just wish I had known the property was undergoing renovations, so many aspects (pool, luggage storage, etc.) were unavailable during our stay. I look forward to a return visit when everything is open again.
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Dear Katherine, Thank you for noting our great staff. We appreciate your patience and understanding as we work to improve our hotel. We value you as our guest and look forward to having you back to experience our updates. Thanks again. Sincerely, Coleman Hughes, GM

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under renovation, but it still looked nice and the floor and room we stayed in was renovated recently. The staff was very friendly too. It was perfect for our quick visit to Pittsburgh.
Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Dear Holly, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself here during our renovations. We strive to provide a great experience and appreciate your kind words. Best, Coleman Hughes, GM

4/10 Poor

Donna

Travelled with family
Disliked: Staff & service, property conditions & facilities
This property is being renovated and this should have been shared prior to booking. There was construction noise directly overhead including on weekend days and there were water restrictions on some days. Also no luggage storage. Prior email said hotel was “newly enhanced” which stretches the truth. This reflects poorly on the reliability of Expedia listings. I would not have booked this hotel if I knew there would be weekend construction noise.
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Donna, Thank you for taking the time to write. I appreciate your honest feedback regarding how our renovation affected your experience. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for falling short of meeting your expectations. I appreciate you taking the time to share your thoughts and hope to host you again someday. Sincerely, Coleman Hughes, GM

2/10 Terrible

Holly

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
They gave away our room!!!!! I called around 5 pm to confirm, we traveled 5 1/2 hours, and they sent us to an overcrowded hotel that’s took us 1 1/2 hours to check into and that took us 3 hours to check out of the next day wasting half the day. We all ended up sick after all this.
Stayed 2 nights in Feb 2024
Response from GM on 25 Feb 2024
Dear Holly, We sincerely regret your experience; it is never our intent to relocate any guest. I'm sorry we disappointed you and I'm sure that was frustrating after a long day of travel. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I appreciate you taking the time to share your review. Your feedback fosters change for future stays. Sincerely, Coleman Hughes GM

4/10 Poor

Christine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did not know the hotel is under construction. I was told I may not have hot water and the noise started at 8am. I would have preferred a warning about this.
Stayed 2 nights in Feb 2024
Response from GM on 25 Feb 2024
Dear Christine, Thank you for sharing your feedback. I was disappointed to hear of the frustration you experienced stemming from our construction and we sincerely apologize that it was not effectively communicated during the reservation process. Your patience is appreciated as we update and improve our hotel. As our valued guest, I hope that you will return and see our highly anticipated results! Sincerely, Coleman Hughes GM

2/10 Terrible

Corinne

Travelled with family
Disliked: Property conditions & facilities
We arrived at midnight to find out that there was no room at the inn. Rooms under renovation were reserved. They knew up until the day of our arrival that they did not have enough rooms for people, yet did not inform us. We were moved to a hotel about a mile away. The room was smaller than the one we had reserved and had one less bed than we needed. The heating unit sounded like a turbine all night long.
Stayed 1 night in Feb 2024
Response from GM on 24 Feb 2024
Dear Corinne, We sincerely regret your experience; we never intend to relocate a guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests, and we clearly missed our goal. I am at your service if you wish to discuss this further. I appreciate you taking the time to share your review. Sincerely, Coleman Hughes, GM

4/10 Poor

Yukyungeun321@gmail.com

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was very old and dirty
Stayed 1 night in Feb 2024
Response from GM on 25 Feb 2024
Dear Guest, Bright, fresh, and comfortable guestrooms are our goals, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as team to foster improvements. For this reason, we hope that you might consider a return visit. We’d love another opportunity to show you that cleanliness is our top priority. Sincerely, Coleman Hughes GM

6/10 Okay

Justin

Stayed 1 night in Dec 2023
Response from GM on 21 Feb 2024
Dear Justin, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Coleman Hughes, GM

2/10 Terrible

Monica

Disliked: Staff & service
Said that they called to let me know they overbooked but I didn’t receive a call, message or text. Horrible customer service.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Monica, We sincerely regret your experience; we never intend to relocate a guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests, and we clearly missed our goal. I appreciate you taking the time to share your review and we all hope to host you in the future. Sincerely, Coleman Hughes GM

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities
Did not know property was under renovation. Will be beautiful when complete. Staff is excellent. Great location and value.
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Dear Gregory, Thank you for sharing your kind feedback. We are so pleased to hear that you enjoyed your stay and the level of service we provide. We appreciate your patience while we renovate and hope you’ll return to see our highly anticipated results. Thank you for staying with us. Best, Coleman Hughes GM

4/10 Poor

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The water was shut off at 8am and I was not told this was going to be the case before checking in. I could not get ready for work because of it. The whole hotel seems to be under construction.
Stayed 1 night in Feb 2024
Response from GM on 16 Feb 2024
Dear James, Thank you for sharing a review of your recent visit. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from a Wyndham. Your feedback provides us with the valuable information we need to improve communication with our guests. What you experienced is not the norm and we hope you might return for a flawless stay next time. Sincerely, Coleman Hughes, GM

8/10 Good

jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Karen

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Well the gym and pool were closed and many things in the room do not work... Old phone system, no on demand movies and items broken.. It needs an upgrade.
Stayed 3 nights in Feb 2024
Response from GM on 10 Feb 2024
Dear Karen, We appreciate your business and the fact you took the time to write a review. I apologize that you had such a poor experience. Even though we thoroughly prepare to deliver a great stay to every Guest, sometimes it just doesn't go the way we planned. We hope to redeem ourselves to you on a future visit. Sincerely, Coleman Hughes, GM

4/10 Poor

Leif

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sink was clogged, very old and dirty hotel, the doors slammed, quite noisy. Staff were excellent.
Stayed 2 nights in Feb 2024
Response from GM on 8 Feb 2024
Dear Leif, I understand that you appreciated the efforts of our staff during your stay with us. However, I am sorry to hear that there were not many other positive aspects that stood out to you. Our aim is to exceed our guests' expectations, and I regret that we fell short in your case. Thank you for taking the time to share your review with us, and for being a valuable guest. We hope that you will consider giving us another opportunity to serve you since we are confident we can provide a better experience than what you had. Sincerely, Coleman Hughes, GM

2/10 Terrible

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Dear Jill, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Coleman Hughes, GM

6/10 Okay

John D

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We chose this hotel due to the convenient location to UPitt and touring the school. Price was also very reasonable. Staff was very courteous and helpful. But the bathroom was not great. Toilet ran continuously. Maintenance came to fix but things did not improve. Sink and counter were very low and the shower head tilted at the wall making it hard to wash you hair. The bed was not comfortable (very firm) but the bedding was decent. Finally the walls are pretty thin at this hotel so if your neighbors are having a good time, you will know about it.
Stayed 3 nights in Jan 2024
Response from GM on 31 Jan 2024
Dear John D, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are sorry for the maintenance issues you experienced with your room. Your comments will be taken into consideration as we continuously strive to enhance our guest experience. We hope to have the opportunity to host you again in the future. Sincerely, Coleman Hughes, GM

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Right in the center of University of Pittsburgh
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear John, We love seeing five stars when our guests leave a review. Thank you so much for choosing our Wyndham Pittsburgh University Center, and please consider a return visit. Best, Coleman Hughes, GM

4/10 Poor

Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean and the bed was comfortable. The bathroom looked like it was in the middle of repair. Sparkling had been done but not sanded or painted. There was a hole in the wall with a Kleenex box stuck in it. The sink/counter was so small there was little room for toiletries yet the room was large and could easily have accommodated a larger one. The ice machine in the hall wasn’t working. Staff was nice and helpful. The hotel just feels old and in need of freshening.
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Karen, I understand from your review that your stay had many positive aspects. However, I am sorry that the accommodations did not meet your expectations. Our establishment strives to prioritize guest satisfaction, and I regret that we fell short in your case. Your feedback is greatly appreciated as it will help us improve our services for future guests. Thank you for taking the time to share your thoughts with us. Sincerely, Coleman Hughes, GM

2/10 Terrible

MIchael

Stayed 1 night in Jan 2024
Response from GM on 21 Mar 2024
Dear Michael, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Coleman Hughes, GM

4/10 Poor

Umberto

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Umberto, We assess all reviews to ensure we provide the highest quality of service, and we apologize for falling short during your stay. We hope to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Coleman Hughes, GM

6/10 Okay

Katelyn

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We probably will not be staying here again. It has been a loooong time since I stayed at a hotel with no refrigerator so our cheeses had to go bad overnight. No microwave either. Room not equipped for multiple people to get ready for a night out. We had to move around the lamp so that we could plug everything in properly. Another disappointing fact, there are no USB adapters in the room. Usually when I travel they are attached to the lamp between the beds but there was not one. Two phones… for what?! Breakfast was advertised as a buffet and it was actually a pay-to-order, made to order, breakfast… left a lot to be desired. The pool and laundry facilities are closed due to a remodel, this inconvenience should have qualified us for a breakfast coupon at the least. No free lobby coffee??? lol wild af for a Wyndham.
Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
Dear Katelyn, Thank you for sharing a review of your recent stay. We sincerely apologize that we could not provide you with the exceptional stay you've come to expect from Wyndham. The details do make a trip, and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve our offerings for future guests. We appreciate your patronage. Sincerely, Coleman Hughes, GM