Banquet hall

Reviews of Omni William Penn Hotel

4 out of 5
Omni William Penn Hotel
530 William Penn Place, Pittsburgh, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 925 out of 1346 reviews" "
Rating 8 - Good. 232 out of 1346 reviews" "
Rating 6 - Okay. 103 out of 1346 reviews" "
Rating 4 - Poor. 54 out of 1346 reviews" "
Rating 2 - Terrible. 32 out of 1346 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture was beautiful! And even though there were several high school teams staying there for a tournament, it was quiet. The staff was very efficient and helpful.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 16 Apr 2024
We work hard to provide exceptional service to each and every guest so we are delighted to hear that we met your expectations. We hope to have you back again so we can continue to create great memories.

10/10 Excellent

Chadwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown stay in a charming hotel! We enjoyed the warmth and comfort of the room and convenience of location. The lobby is also architecturally cool. Will be back!
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 16 Apr 2024
We are happy to hear that we made such an impression that you plan to return. Please don't hesitate to reach out to us prior to your next visit and we will do everything we can to continue the providing you with exceptional experiences.

10/10 Excellent

Sharlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience. The staff was wonderful!!
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 13 Apr 2024
Thanks for the 5/5 rating! Come back to visit!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand, historic hotel. Quiet room, but essentially no view (looked out on other wing of the building). Carpet ascending stairs to lobby a little worn. These things aside, it was excellent, including service from doorman/bell captain.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 12 Apr 2024
We are happy to hear that you had an excellent stay. We will share your comments regarding the carpet with the Engineering team. We hope to have you back and get you in a great room with an amazing view next time!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 13 Apr 2024
We appreciate the great rating. Join us again soon!

10/10 Excellent

Naveeda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice
Stayed 2 nights in Apr 2024
Response from Guest Relations Manager on 9 Apr 2024
Happy to hear you enjoyed your experience. Come back to visit!

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stop at front desk was very friendly and helpful. Encourage me to join the Omni hotels membership, which shielded us a glass of House wine in the lobby bar for free as a welcome gift. Hotel is very old-school glamorous. There were a couple of weddings happening in and around the property and it was nice to watch. Lovely property.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 9 Apr 2024
We appreciate you taking the time to share your feedback and we are happy to know you enjoyed your experience. Hope to have you back soon.

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 9 Apr 2024
Thanks for the 5/5 rating! We hope to have you back again in the future!

4/10 Poor

Lauren

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV didnt work, alarm clock went off at 6am when we didnt program it to, room keys werent working so someone from desk needed to let us in each time, no room service after 11pm. No sundry shop on premises. No vending machines.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 6 Apr 2024
We are sorry to hear about your stay with us. We will share your suggestions with the team so we can work on providing our guests with the amenities they require for a great experience.

8/10 Good

Isadore, Smithfield

Liked: Cleanliness, staff & service
The hotel was absolutely beautiful. The rooms are very spacious. What we didn’t like was no pool and the bed wasn’t comfortable.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 6 Apr 2024
Thank you for your feedback! We will be sure to share your comments and suggestions with the team. We hope you can come back to visit soon.

8/10 Good

Virginie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. 4 minutes from the subway station. Parking garage right in front of it ($8 per day on the weekend). A few homeless people West of it toward the culture district. Nice room although the bathroom sink was a little small.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 6 Apr 2024
We appreciate you taking the time to share your experience. Join us again in the future!

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Pittsburgh.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 6 Apr 2024
We are delighted to hear it! Come back soon!

8/10 Good

Samantha

Liked: Staff & service, property conditions & facilities
Overall a great place to stay to enjoy downtown!
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 6 Apr 2024
We are happy to hear you enjoyed your stay and hope to have you back again in the future!

10/10 Excellent

Ryan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 6 Apr 2024
Thanks for the 5/5 rating!

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, conveniently located!
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 6 Apr 2024
We are happy to hear you enjoyed your experience and hope to have you back soon!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was so helpful and friendly. Beautiful hotel!!
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 6 Apr 2024
We are delighted to hear our staff were helpful and friendly. We look forward to welcoming you back soon!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 6 Apr 2024
We are happy to hear such great things about the staff. We hope to have you back again in the future!

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni hotel is a beautiful building! It's centrally located and we had no problems at all when we stayed there. The tap room had good beer options and the fitness room was very good. We didn't check out the other dining options. Parking at the hotel is very expensive but we used a public lot right across the street that is much cheaper.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 20 Mar 2024
Thanks for the great rating! We appreciate you sharing this valuable feedback and hope you can join us again in the near future!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun historic hotel with plenty of things todo in walking distance . Many options in the hotels to hang out, relax and disconnect
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 20 Mar 2024
Thanks for the review and the great comments. Join us again soon!

8/10 Good

Emiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 16 Mar 2024
Thanks for the 4/5 rating! We Welcome you back anytime.

10/10 Excellent

Adrianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni William Penn is absolutely sublime! From the moment you enter, you are catered to which is something that is often times missed at other properties. We love staying at the Omni even though we live in the city of Pittsburgh! Check out the speak easy! Location is so convenient to the Cultural District to check out a show or great food!
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 16 Mar 2024
Thanks for the 5/5 rating and the great detailed review! Please join us again soon!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 14 Mar 2024
We appreciate the 5/5 rating!! Thank you!

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the absolute BEST weekend at the Omni. I let them know we were there celebrating my birthday, and Candace, Kayla, and Laine made sure I felt super special. From complimentary upgrades to little touches around our room-it was perfect. Location was also perfect for a concert at the PPG center. Will def be back!
Stayed 2 nights in Mar 2024
Response from d on 11 Mar 2024
This is wonderful to read! Glad you enjoy it all!

10/10 Excellent

Odie

Stayed 1 night in Mar 2024
Response from g on 6 Apr 2024
Thanks so much for the great rating!

10/10 Excellent

Greg

Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 6 Apr 2024
We appreciate the 5/5 rating. Join us again soon!

4/10 Poor

Matthew

Travelled with partner
Disliked: Property conditions & facilities
Unfortunately, the valet ran our battery dead in our vehicle.
Stayed 1 night in Mar 2024
Response from Director of Front Office on 11 Mar 2024
Very sorry to hear this.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Director of Front Office on 11 Mar 2024
Great! See you again soon!

10/10 Excellent

Harveer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay right after xmas. Friendly staff and great food nearby.
Stayed 3 nights in Dec 2023
Response from Director of Front Office on 11 Mar 2024
So great to read!

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director of Front Office on 11 Mar 2024
Thanks for the rating!

4/10 Poor

ZACH

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room had dirty floor and dust all over. Couldn’t get elevator to work after trying several times another guest told us you had to scan key card. Front desk didn’t tell us. Room was not up to par clean, and bath tube leaked and dripped all night long keeping my wife and I both awake.
Stayed 1 night in Feb 2024
Response from Director of Front Office on 26 Feb 2024
Sorry we failed to deliver you a seamless stay. We will work on this. Appreciate the feedback!

8/10 Good

Bob

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old hotel. Charming, however needs some updating. Queen sized beds instead of fulls would be much more comfortable. One of the bathrooms countertop in bead of replacement not just repair. Otherwise a great stay.
Stayed 4 nights in Feb 2024
Response from Director of Front Office on 26 Feb 2024
Thanks for the feedback!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have stayed at the Omni quite a few times when we come into Pittsburgh because we have always had a wonderful experience. The hotel is beautiful and the staff has always been friendly. However, this particular stay we had a horrible experience with the bartender named Marissa. She was horribly rude and even her bar manager could not control her attitude that evening. But the next morning we spoke with Joe, who is the day manager, and he was so polite and completely apologetic for her absurd behavior and ensured us that he would be speaking with her. Unfortunately this incident took place on Saturday evening, and Marissa was working Sunday evening, so after the Penguins game we opted not to have drinks at Palm Court because we did not want to deal with her again. But we did not let that one horrible experience affect the rest of our stay. To the other staff at Palm Court, Nick and Bob, you both are amazing. To Laurie who bartends The Tap Room, you are so fun to be around and you always provide such awesome service. Thank you, Joe, for your willingness to rectify our horrible experience we had with Marissa. Because of your attentiveness to this issue, we have given you 5 stars in all categories and will be willing to continue to stay at the Omni William Penn.
Stayed 4 nights in Feb 2024
Response from Director of Front Office on 26 Feb 2024
We love everything about this! Thank you for sharing!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Front Office on 26 Feb 2024
This is nice to see the rating is so high!

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the historic beauty of the hotel; really nice lobby. Staff very friendly and the restaurants and bars in the hotel were great!
Stayed 2 nights in Feb 2024
Response from Director of Front Office on 26 Feb 2024
Very good to see about your experience!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was just beautiful. the restaurants were delicous! Went to see a hockey game with my son and really enjoyed our stay!
Stayed 2 nights in Feb 2024
Response from Director of Front Office on 26 Feb 2024
Love to hear your feedback!

8/10 Good

Dilcia, Willow st

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Director of Front Office on 26 Feb 2024
Thanks for sharing!

6/10 Okay

Christopher

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Director of Front Office on 26 Feb 2024
Sorry about the experience.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Director of Front Office on 26 Feb 2024
Thank you! Awesome to hear!

10/10 Excellent

Kaitlynn

Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 6 Apr 2024
We appreciate the 5/5 rating! Join us again soon!!!

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice hotel room and service was excellent!
Stayed 1 night in Feb 2024
Response from Director of Front Office on 26 Feb 2024
Great feedback!

8/10 Good

Michael

Liked: Cleanliness, staff & service
Tv and bathroom need to up dated
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 17 Feb 2024
Thank you for your feedback. We can not see what room you were in on this website, if you would like to reach out to provide us that information it would be much appreciated. Hope to have you back in the future.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 13 Feb 2024
Thanks for the 5/5n rating. Please come back to visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and friendly.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 7 Feb 2024
Its great to hear that our staff made a lasting impression! We hope you will come back soon!

10/10 Excellent

Alexander, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Historic hotel.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 7 Feb 2024
We are happy the hotel was convenient for you and we hope you will visit us again soon!

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 7 Feb 2024
We appreciate the 5/5 rating!

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 7 Feb 2024
Thanks for you rating! Join us again soon.

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful old style luxury hotel. Many amenities and a wonderful staff.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 7 Feb 2024
Delighted to hear your great experience and hope to have you join us again in the near future!

4/10 Poor

Gerrick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 7 Feb 2024
Thanks for taking the time to review your stay. Should you want to further discuss your experience don't hesitate to reach out. Hopefully we have the chance to provide you with a better experience in the future.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 7 Feb 2024
We truly appreciate the high rating! We hope to welcome you back in the future!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Hotel is beautiful but room looked half thrown together, the bed skirts were not arranged so you could see the frame under. No children's menu for food
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 7 Feb 2024
We appreciate your candid review and apologize for falling short of your expectations. Don't hesitate to contact us prior to your next stay so we can get you in a fantastic room and make it up to you! We are looking forward to making it right!