2/10 Terrible
Jennifer, Overland Park
Travelled with family
25 Apr 2024
Disliked: Staff & service, amenities, property conditions & facilities
I specifically stayed at this property so that I could access the airport easily with their free shuttle. I scheduled the shuttle for 6am On Friday at 830am, we reserved 2 spots on the free van ride to the airport on Saturday to depart at 6am. At 5:55 am, we were down in the lobby and there was no one around. I tracked down the front desk worker at 6:05 (outside smoking with his buddy) and he said the driver would be coming down any minute. At 6:12, there was no sign of the driver. At 6:15am, the front desk worker called the driver and then told me he had a "situation". No other explanation and he "should be arriving at 6:45. There was no guarantee, no explanation, and no apology. At that point, I told him I had a "situation" too. My "situation" was that I wanted the ride I was promised so that I could make it to my flight on time. He didn't respond and walked away to continue having a smoke break outside with another employee. I had to scramble at pay almost $30 for a ride to the airport and arrive 45 minutes later than planned almost missing my flight. Never again will I stay here and I need to travel to Pittsburgh often over the next few years.
Jennifer
Stayed 2 nights in Apr 2024