Down duvets, pillow-top beds, desk, laptop workspace

Reviews of Red Roof Inn Pittsburgh - McKnight Rd

2.5 out of 5
Red Roof Inn Pittsburgh - McKnight Rd
4607 Mcknight Rd, Pittsburgh, PA

Reviews

7.2

Good

Rating 10 - Excellent. 276 out of 920 reviews" "
Rating 8 - Good. 297 out of 920 reviews" "
Rating 6 - Okay. 137 out of 920 reviews" "
Rating 4 - Poor. 81 out of 920 reviews" "
Rating 2 - Terrible. 129 out of 920 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

7.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Convenient stay and great price.
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on 25 Mar 2024
Dear Thomas,Thank you for taking the time to write a review of your stay at the RED ROOF INN PITTSBURGH - MCKNIGHT RD. I am happy you had a convenient stay and was pleased with the great prices we offer. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 Okay

elmer

Wish they had a breakfast bar
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on 23 Mar 2024
Dear Elmer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PITTSBURGH - MCKNIGHT RD. We value you as our guest and welcome your 3/5 score. At Red Roof we are happy to know that you made us your choice of stay. However, as it relates to your comment of the breakfast, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Danielle

Disliked: Cleanliness, property conditions & facilities
Worst ever
Stayed 1 night in Mar 2024
Response from Red Roof Management on 10 Mar 2024
Hello Danielle, Your review of the Red Roof Inn Pittsburgh - McKnight Rd was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on 4 Mar 2024
Hello Robert,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PITTSBURGH - MCKNIGHT RD and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It's very nice
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 27 Feb 2024
Dear Robert,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PITTSBURGH - MCKNIGHT RD. It's great to see you enjoyed your stay, resulting in a 5/5 score. We are overwhelmed to read that your stay with us at our Red Roof property was very nice. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and comfy
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 25 Feb 2024
Dear Robert,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PITTSBURGH - MCKNIGHT RD. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof it's rewarding to know that your stay with us was nice and comfy. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Winnie

Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 22 Mar 2024
Hello Winnie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Pittsburgh - McKnight Rd and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kelly

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was absolutely nothing that we liked! Everything was filthy. The beds didn't appear to be changed. The toilet was disgusting. Bathroom floor was dirty. We will never be back!
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on 15 Feb 2024
Dear Kelly, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Pittsburgh - McKnight Rd. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the room and the toilet. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

6/10 Okay

Brenda

Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 10 Feb 2024
Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PITTSBURGH - MCKNIGHT RD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Emily

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheetz were stained blankets were stained smelled like mildew
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 21 Jan 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn Pittsburgh - McKnight Rd, Emily. I am sorry that your experience did not meet your expectations. You stated that the stained linens and the poor smell described hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

2/10 Terrible

Takashi

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was awful and I will never stay again.
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on 19 Jan 2024
Dear Takashi,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Pittsburgh - McKnight Rd. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience due to the indicated awful encounter. Please know that this isn't the level of service that Red Roof stands for, and will be taken into consideration. Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Julian

Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on 2 Jan 2024
Hello Julian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PITTSBURGH - MCKNIGHT RD and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

6/10 Okay

Yasmeen

Business traveller, Travelled with family
Liked: Staff & service
It’s okay for a cheap stay
I stay at Red Roof frequently. This is not a five star hotel and that’s ok because I don’t want to pay an arm and leg just to stay in the city when I come visit. It’s a okay stay for a place to rest your head at night. Check in was easy and front desk person was friendly. There was a couple who checked in before us and came back asking for a clean room but I didn’t over hear the details of the “dirty” room the received. I did see them eventually just leaving. The room my husband and I received was clean. The negatives I saw in my room were ripped curtains, the head board was rough on the bottom near where your head would lay, pillows were very flat, and the mirror was dirty. The tub and the sink in the bathroom drained very slow. The tub/ shower looked clean but some of the grout was showing mold growth (very minimal). I love it warm in the my room but my husband runs hot. We turned on the AC but it didn’t work. I was very hot over night even with AC on. Also I stayed on the fourth floor and there looked to be extensive water damage on the ceiling when you first exit the elevator. Check was a breeze and the other front desk man was very friendly.
Stayed 2 nights in Dec 2023
Response from Xao RediResponse Specialist on 16 Dec 2023
Thank you for sharing your feedback with us, Yasmeen. The team at the Red Roof Inn Pittsburgh - McKnight Rd was pleased to know that you were fond of our friendly staff and the easy check-in process. However, you made mention of many downsides, such as the discolored grout and the faulty A/C. As such, your sentiments have been shared with the property.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

4/10 Poor

Kamran

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 16 Dec 2023
Hello Kamran,Your review of the Red Roof Inn Pittsburgh - McKnight Rd was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

6/10 Okay

Dustin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The place smelled of cigarettes and my room was dirty.
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 14 Dec 2023
Thank you for sharing your feedback with us, Dustin. The team at the Red Roof Inn Pittsburgh - McKnight Rd appreciated your 3/5 score. However, you made mention of the poor smell and the dirty room. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays.Regards,Red Roof Management

6/10 Okay

Syd

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
I fully understand this was an inexpensive hotel..BUT...whew. Our room was not what we booked online, the spot where our mini fridge was..was just a open space.. no fridge. both comforter and sheets had both stains/ tears. (no bed bugs though). Weird stains on the floors... The shower pressure was fine but it would barely become warm, and did not stay so for long. TV had options such as Netflix and YouTube but you weren't able to sign in to use them..Only the "live" TV worked. The internet was a mess.. had multiple different options, and in my case none of them worked. But one did for my fiance. (Also, skip the 10 dollar charge to use xfinity WiFi. Once you leave your room for anything it will not reconnect.) hallway outside room smelled of cigarette smoke or weed. Had two very noticeable leaks as well. If you just need somewhere cheap to sleep and shower, this is for you. Just go into it knowing that.
Stayed 2 nights in Dec 2023
Response from Tianna RediResponse Specialist on 6 Dec 2023
Dear Syd, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Pittsburgh - McKnight Rd. It's truly disappointing to hear that the cleanliness of your room, the stained floors, the television and the other highlighted concerns hindered your stay. Red Roof strive to provide guests with all the comforts of home, so I am disheartened to see that was not achieved with your visit. We are utterly disappointed to read that you encountered these distasteful situations here at Red Roof. To uphold our company's high standards, I have shared your feedback with management to ensure that your concerns are addressed. Thank you again and we wish you all the best in your future travels. Sincerely,Red Roof Management

2/10 Terrible

Gregory

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap, guess you get what you pay for
The staff was very friendly. This trip was a simple overnight and check out the next morning. Arrived late at night. Was helped very well at front desk. Upon receiving room cards, we discovered at looking for bed bugs ( found none) that the room was totally disgusting. Found public hairs on all the covers and sheets, as well as on the floor blowing around like dust bunnies. Also discovered blood on all the sheets and unknown white splatters on both headboards. Also found black mold on ceiling in the bathroom. This was room 409. After contacting front desk, we were able to receive new ( cleaner sheets) , no blankets, were offered to have comforter washed and dried, but due to time restraints not acceptable. I must reiterate that the front desk staff was great. The cleaning staff however was anything but. It was clear a couple had the room and had their fun. And instead of the house keeping staff cleaning and washing stuff, they just remade everything,. Of course we cleaned what we could but really didn't sleep. Again another room was not an option or leaving due to our arrival time and leaving time in the am, other wise this would have been a total 100% no go. Very dissatisfied with overall visit.
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 6 Dec 2023
Hello Gregory,We are sorry to hear your recent experience at the Red Roof Inn Pittsburgh - McKnight Rd did not meet your expectations. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the room, the possible mold and the upkeep of the rooms. We at Red Roof are utterly disappointed to learn that you encountered these distasteful situations.To uphold our company's high standards, I have shared your feedback with management to ensure that your concerns are addressed. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Red Roof Management

2/10 Terrible

Sherry, Lancaster

Disliked: Cleanliness, staff & service, property conditions & facilities
No coffee and tea in lobby as advertised. No internet. TV did not have cable and there was not a sufficient signal. Over all very run down. Sheets were stained.
Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 28 Nov 2023
Dear Sherry,Thank you for sharing your thoughts on your recent visit to RED ROOF INN PITTSBURGH - MCKNIGHT RD. It's truly regrettable to read that the unavailability of internet, the possible stained sheets and the other downsides hindered your ability to enjoy your stay. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Kristin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was gross, don't stay here.
Stayed 3 nights in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 14 Nov 2023
Dear Kristin,Thank you for telling us about your recent visit to RED ROOF INN PITTSBURGH - MCKNIGHT RD. We are extremely you had a less than pleasant experience due to the uncleanliness of your room mentioned. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Oluwatosin

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property was absolutely disgusting. Our room smelled like cigarettes and there were stains everywhere. There was mold in the vents and on the curtains. Disgusting stains on the bedsheets, floor, and in the bathroom. Things were falling apart. No ice bucket, tv wasn’t working.
Response from Linton Red Roof Management Rediresponse Specialist on 9 Nov 2023
Dear Oluwatosin,Thank you for telling us about your recent visit to RED ROOF INN PITTSBURGH - MCKNIGHT RD. It's truly regrettable to read that the foul odor mentioned, the possible stains and the other downsides listed. I sincerely apologize for the inconveniences caused. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 Poor

Wajiha

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The room (non smoking specified) smelled like cigarettes. The staff did offer to switch rooms. The new room smelled a bit better but not great. The pillows were stained and while checking for bed bugs we found black specs under the mattress and a hole under the sheets w brown around it. I chose this hotel simply for the convenient location but will not be returning.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 9 Nov 2023
Dear Wajiha,Thank you for telling us about your recent visit to RED ROOF INN PITTSBURGH - MCKNIGHT RD. It's good to read that our location convenient for you. We were saddened to read that you had a less than pleasant experience due to the possible stained pillows, the insects reported and the other areas of opportunity you brought up. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 Poor

nick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was hard as a rock. Curtains were all torn up. Closet door was off and leaning against the wall. Someone stold the hair dryer and couldn't get a replacement to use. Room wasn't cleaned ot towels replaced in the 5 day stay. Toilet wouldn't flush in the first room. Transfer to new room and the sink wouldn't drain in it.
Response from Linton Red Roof Management Rediresponse Specialist on 8 Nov 2023
Dear Nick,Thank you for telling us about your recent visit to RED ROOF INN PITTSBURGH - MCKNIGHT RD. We are sorry you had a less than satisfactory experience due to your bed being uncomfortable, the condition of the curtains and the other areas of opportunity you brought up. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

NADEZHDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on 8 Nov 2023
Hello Nadezhda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PITTSBURGH - MCKNIGHT RD and I were delighted to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Terrible

Darryl Conley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Just don't stay here
Just don't do it. Everything was broken in our room. No tissues, no trash can, 1 very small bar of soap, broken lamp, broken bathroom door and couldn't close. Pot smell. For the price it was a dump.
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on 5 Nov 2023
Hello David, We are disappointed to hear your recent stay at the Red Roof Inn Pittsburgh - McKnight Rd did not meet your expectations due to these distasteful situations during your recent visit. Please accept our sincerest apologies for this is nowhere near the standard we strive to uphold. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback and would like for you to give us another chance to better serve you at one of our Red Roof locations. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Edson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on 26 Oct 2023
Hello Edson,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Pittsburgh - McKnight Rd. I'm disappointed to see that your stay was less than ideal that prompted a 2/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever. Rooms not very clean. No coffee.
Stayed 3 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 25 Oct 2023
Thanks for sharing your feedback with us, Amy. The team at our Red Roof Inn Pittsburgh - McKnight Rd was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unclean rooms and the lack of coffee when you needed it hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Jean, Howell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like it's a newer property. Gentleman at the desk was friendly. Elevator right at the check in desk instead of walking a maze to get to it like other motels I've stayed in. Public bathroom that was desperately needed after our long drive had no paper products.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 15 Oct 2023
Thanks for sharing your feedback with us, Jean. The staff at our Red Roof Inn Pittsburgh - McKnight Rd was elated to see that we earned your 4/5 score. You mentioned some highlights, such as our friendly staff and our conveniently located elevator. As it pertains to the lack of paper products in the public bathroom, this may be taken into account going forward.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Imtiaz A

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Cost cutting management
The rooms have no chairs to sit. Not enough toiletries were not enough for one person in a room with two beds. I saw some food stains on the floor. The washroom door wouldn’t shut, you could just push it with a finger and it would be open. Was here on a business trip with a colleague so it was very uncomfortable.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on 12 Oct 2023
Hi Imtiaz,Thank you for your recent review of your stay at Red Roof Inn Pittsburgh - McKnight Rd. I was disheartened to read that the rooms had no chairs, there weren't enough toiletries, the washroom door wouldn’t shut amongst other concerns. Please accept our apologies for any inconvenience this may have caused. In response to your feedback, I am notifying the hotel's property management team in an effort to address the concerns mentioned.Red Roof hopes that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on 11 Oct 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PITTSBURGH - MCKNIGHT RD and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our team at Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Samant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent temporary accommodation in Pittsburgh.
Stayed 1 night in Sep 2023
Response from Linton Red Roof Management Rediresponse Specialist on 11 Oct 2023
Dear Samant,Thank you for telling us about your recent visit to RED ROOF INN PITTSBURGH - MCKNIGHT RD. I was happy to read that our excellent accommodation pleased you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Our team at Red Roof look forward to seeing you in your future travels.Regards,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 9 Oct 2023
Hello Tiffany,Your review of the Red Roof Inn Pittsburgh - McKnight Rd was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Samant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on 7 Oct 2023
Dear Samant,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PITTSBURGH - MCKNIGHT RD. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Paul

Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on 3 Oct 2023
Hello Paul,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Pittsburgh - McKnight Rd appreciate your 8/10 score following your stay. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. For future reference, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

8/10 Good

Robbin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was great I had to get toilet tissue soap one in the room
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on 30 Oct 2023
Dear Robbin,Thank you for sharing your feedback with us. Our team at the Red Roof Inn Pittsburgh - McKnight Rd was pleased to see your 4/5 score and that you had a great check-in experience. In relation to you getting toiletries, your feedback may be taken into account.Thank you for sharing your feedback with us. It would be our pleasure to host you again in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last place to stay in north hills of pgh
Lobby, elevator and hallways smelled of stale cigarette smoke. Room only had 2 bath towels 1 wash cloth and 1 hand towel. Room was noisy. Bed spread and sheets stained.
Stayed 2 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on 27 Sept 2023
Dear Thomas,Thank you for taking the time to tell us about your experience at the RED ROOF INN PITTSBURGH - MCKNIGHT RD. I am sorry that your experience did not meet your expectations due to the odor you described, the noise disturbance and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Quron

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
4/5 stars
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 18 Sept 2023
Hello Quron, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PITTSBURGH - MCKNIGHT RD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Kristin

Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on 13 Sept 2023
Hello Kristin, The staff at the Red Roof Inn Pittsburgh - McKnight Rd and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

4/10 Poor

Lynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Olivia RediResponse Specialist on 13 Sept 2023
Hello Lynn, The staff at the Red Roof Inn Pittsburgh - McKnight Rd and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

2/10 Terrible

Eli Arthur

Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Decent place. Great price compared to others
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 18 Sept 2023
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Pittsburgh - McKnight Rd. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our affordable prices and satisfactory room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Alexis

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
nice hotel convenient for a one night stay.
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on 8 Sept 2023
Dear Alexis,Thank you for telling us about your recent visit to the Red Roof Inn Pittsburgh - McKnight Rd. I was happy to read that our nice hotel was convenient to your overnight stay. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRediresponse Specialist

2/10 Terrible

Edward

Travelled with family and small children
I had car problems and could not make it to the red roof Inn and I try to cancel my reservations, but Expedia would not let me cannot tell you how disappointing I am with the service
Stayed 1 night in Sep 2023
Response from Sashauna Red Roof Management on 4 Sept 2023
Dear Edward,Thank you for taking the time to tell us about your stay at the Red Roof Inn Pittsburgh - McKnight Rd. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the less than ideal situation as it relates to the cancellation of your reservation is truly regrettable. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Amanda

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited ringing the bell for 20 min at the front desk. The lobby was dark and no one was there looked abandoned . No one ever came to check me in so I left after a while. Area is also not good , very sketchy. This whole thing is a SCAMMMMM. Don’t book , never got my money back even tho this hotel shouldn’t be on the market .
Response from Xao Red Roof Management RediResponse Specialist on 9 Oct 2023
Thanks for sharing your feedback with us, Rachel. The team at our Red Roof Inn Pittsburgh - McKnight Rd was saddened to see that we failed to provide you with a satisfactory stay. You stated that the lengthy time at check-in and the area not being to your liking hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future stays.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

EZHILARASU, SPRINGFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
At the time of booking it. Says room has mini fridge, but the fridge was not in the room. Stay was good.
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on 27 Aug 2023
Hi Ezhilarasu,Thank you for being our guest. We value you as our guest and welcome your 4/5 score. It's great to hear that your stay was good. However, I apologize as you indicated that the room reserved didn't have a Refrigerator. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Pittsburgh - McKnight Rd. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

6/10 Okay

Jaclyn

Liked: Cleanliness
No towels in the room. And never got any. Room was nice enough. Evening desk clerk was njce. The day shift was outaide on his phone for 20 min as i was waiting
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on 26 Aug 2023
Dear Jaclyn,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN PITTSBURGH - MCKNIGHT RD. We sincerely apologize for the issue you had with the the lack of towels and inattentive staff. We are happy to know that the room was nice. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,DannielleRed Roof Management

2/10 Terrible

Shelby

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First, the staff are absolutely amazing & helpful. This review is in no way a reflection of the front desk or any staff we encountered in the hallways. We were in Room 222. When we first walked in the smoke smell was terrible. It smelled like someone smoked a carton everyday for a year in there. All of the drawers were broken. The mini-refrigerator did not work. We had to have a permanent plunger in our room for the toilet. You could not even pee without it overflowing. The tub filled up over your ankles as well because it was clogged. Our comforter, although clean, had cigarette burn holes all through it. The lamp shades were all cracked. Remote barely worked & had no back. Curtains missing hooks. Closet door had a chair to keep it closed. No pamplet like normal hotels for contacts to reach lobby, other information, etc. Despite booking room for 2 people, we had one towel & no washcloths. Nothing else. No tissuses. One partial roll of toilet paper on roll, no extra. It was like they just threw us in an unprepared room. It was not very clean either. Luckily we had wipes in car & we were able to clean up what needed done. We are not picky persons. We have stayed at very nice hotels, B&B's, motels, historical locations, and such with great amenities & those lacking any; we read reviews & this seemed like a great place to lay our heads for one night before the Pink concert. Big mistake. It is fine for us to overlook some things but this was just a disaster of a room & stay
Stayed 2 nights in Aug 2023
Response from Devorine RediResponse Specialist on 19 Aug 2023
Hello Shelby,Thank you for your recent review of your stay at Red Roof Inn Pittsburgh - McKnight Rd. I am delighted to hear that our staff was absolutely amazing & helpful. However, I was disappointed that you had a less than ideal stay as you indicated the smelled like smoke, the drawers were broken, the mini-refrigerator did not work amongst the many other issue with the room. Let me humbly apologize for any inconvenience caused. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. I noticed you stayed in room 222. I will share your concerns with the rest of the team in an effort to inspect the room for issues that might have caused your stay to be less than perfect. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Stacy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
COCKROACHES
I really wanted to like this room. I have never really had a bad experience with this franchise and it's always priced very well however, we only stayed for a night and the room was infested with cockroaches. There were a couple big ones in the bathroom and so many tiny ones all over the dressers. Unfortunately, I was unable to request another room as the hotel was booked and I was also in a lot of pain due to kidney stones but I will NEVER stay here again or recommend it to my family (who is mostly in the Pittsburgh area).
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on 15 Aug 2023
I appreciate you sharing your feedback following your stay at the Red Roof Inn Pittsburgh - McKnight Rd, Stacy. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you have any issues while in house, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It seems as if we have lost you as our guest and that is really sad; however, we wish you all the best in your future travels.Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Sandy

Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on 15 Aug 2023
Thank you for taking a moment to complete our survey, Sandy. The staff at the Red Roof Inn Pittsburgh - McKnight Rd and I appreciate but is saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist