Indoor pool, outdoor pool, open 7 AM to 9:00 PM, pool loungers

Reviews of Zenseana Resort & Spa

4.5 out of 5
Zenseana Resort & Spa
147 Prabaramee Road, Patong Beach, Kathu, Patong, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 111 out of 201 reviews" "
Rating 8 - Good. 52 out of 201 reviews" "
Rating 6 - Okay. 17 out of 201 reviews" "
Rating 4 - Poor. 13 out of 201 reviews" "
Rating 2 - Terrible. 8 out of 201 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the rooftop pool with happy hour.
Stayed 3 nights in Feb 2024

2/10 Terrible

IMELDA, elk grove

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
our bathroom shower leaks it flooded to the floor after use . i make a report they just ignore me .worse experienced ever ! to a VIP experience its not true its a waste if money
Stayed 3 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel nice breakfast and good gym 20 min walk away from the Main Streets of Pa tong but not a£100plus a night hotel
Stayed 6 nights in Dec 2023
Response from Narong W. on 19 Feb 2024
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

KimCuc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the happy & friedly staffs. The zenseana hotel is beautiful and clean. It's near the beach and restaurant. Also, the laundromats are a lot. The only thing I don't like is the humidity on the hall way
Stayed 3 nights in Feb 2024
Response from Narong W. on 19 Feb 2024
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

6/10 Okay

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, super friendly and helpful. Buffet was really good. Rooms are clean and updated. Gym was perfect. Only thing we want to warn ppl is that we were waken up at 5am every morning due to a Mosque chanting over a very loud speaker right by the hotel. We had ear plugs in and we can still get waken up by it.
Response from Operations Manager on 10 Feb 2024
Dear Jack,Thank you for taking the time to share your delightful experience at Zenseana resort and Spa.It's our pleasure to have had the opportunity to host you, and we appreciate your kind supported.We have fully aware of the loud speaker from the Mosque concerns and trying to find alternative options to fortify by times being.We look forward to welcoming you back for another wonderful experience whenever your travels bring you to Phuket.

10/10 Excellent

Sandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in perfect location. Close to beach and close to all the good places to eat. Further away from bangla road to not hear loud noises. Staffs are really friendly and always smiling. Highly recommend to anyone
Stayed 10 nights in Jan 2024
Response from Operations Manager on 10 Feb 2024
Dear Sandeep,We value the time you took to tell us about your experience at Zenseana Resort and Spa.Highly appreciated your feedback regarding the performance of the staff, extremely grateful to hear that we made your stay extra special and exclusively pampered in a manner way. Thanks for your vote of confidence to overall hotel experience, facilities and location where is always been a plus to overlook Andaman.We can't wait to welcome you back in the near future. Your kind words motivate us to continue delivering exceptional experiences for our guests. Until then, safe travels, and we look forward to your return!

10/10 Excellent

Bariha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Jan 2024
Response from Narong W. on 19 Feb 2024
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

8/10 Good

Michael

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Nil
Stayed 9 nights in Dec 2023
Response from Narong W. on 19 Feb 2024
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

4/10 Poor

Carley

Stayed 3 nights in Dec 2023
Response from Narong W. on 19 Feb 2024
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

8/10 Good

Milkeya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty good.
Stayed 3 nights in Nov 2023
Response from Operations Manager on 11 Dec 2023
Dear Milkeya,We express our gratitude for sharing your recent experience at Zenseana Resort and Spa with us. The choice to stay with us for your Phuket holiday means a lot to us.It's heartening to hear that your overall experience resonated with you and that all the positive aspects meet up your satisfaction.Your positive impression reaffirms our commitment to delivering memorable stays. With great anticipation, we look forward to your return to Zenseana Resort and Spa, your favorite retreat in Thailand.

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande sans hésiter
Très belle accueil à l'arrivée. Personnel souriant et disponible. Chambre propre et confortanle. Piscine agréable. Bellenactivote organiser pournle Loy Kratong. A 5 minutes à pied de la plage et plusieurs resto.
Stayed 5 nights in Nov 2023
Response from Operations Manager on 6 Dec 2023
Dear Chantal,Thank you for taking the time to share your recent experience at the Zenseana Resort and Spa with us.Thank you so much for selecting us for your desired vacation in Phuket, we are delighted to hear that you had a great time enjoying our Loy Krathong together.I trust you liked our Loy Krathong activities with our team who perform for everyone’s enjoyment.Thank you for mentioning our team members’ efforts, that make your stay an enjoyable one, your recommendation is very much appreciated and motivates us to do even better.We look forward to welcoming you again to Zenseana Resort and Spa, your second home in Thailand very soon.

8/10 Good

nicholas francis

Liked: Cleanliness, staff & service, amenities
The room was good the aircon was very noise and the balcony is to small for 2 people. Staff were teovely and helpful. Long way from bangla road
Stayed 14 nights in Nov 2023
Response from Operations Manager on 29 Nov 2023
Dear nicholas francis,First of all, we are happy to learn that you enjoyed our room with a good scenery and helpful staff.It is indeed saddening to hear that the certain standards did not meet your expectations. In regards of noisy aircon and small balcony. we will ensure they are shared with our Engineering team as part of our ongoing effort to improve our services and offerings.My team and I still hope that you took away some fond memories of your stay with us. It would be a true honor to have you again here at Zenseana Resort and Spa on your next return!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very quiet although the hotel is on a main road. Good size of room and clean. Matress is very comfortable. People who were staying there were also decent.
Stayed 9 nights in Nov 2023
Response from Operations Manager on 28 Nov 2023
Dear Alex,Thank you for sharing your recent holiday experience with us. We're thrilled that you had a pleasant stay in Zenseana Resort and Spa.We're delighted to know that the service and quality of our facilities met your expectations. Our team is committed to ensuring a comfortable and enjoyable stay for all our guests.Thanks for your vote of confidence to overall hotel experience, facilities and location where is always been a plus to overlook Andaman Sea.We can't wait to welcome you back in the near future. Your kind words motivate us to continue delivering exceptional experiences for our guests. Until then, safe travels, and we look forward to your return!With our warmest regards,

8/10 Good

Zishan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in the Patong Area near the beach, dining, and lots of shopping! Good hotel with breakfast buffet
Stayed 6 nights in Nov 2023
Response from Narong W. on 24 Nov 2023
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this property because it was a VIP property. I received no upgrade and had to argue over late checkout. Expedia needs to change their website and remove VIP if it is not available. This is a bait and switch. I’m trying it again in Bangkok. I hope I have a better outcome or may need to look at another app.
Stayed 3 nights in Nov 2023
Response from Narong W. on 16 Nov 2023
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

Sahika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing and beyond expectations. Just know that it's on a very busy street in Patong. Once outside the hotel, it can be loud with traffic. But the hotel itself was fantastic!!
Stayed 1 night in Nov 2023
Response from Operations Manager on 8 Nov 2023
Dear Sahika,Thank you for making great review on Zenseana Resort and Spa.I could not agree you anymore about all this positive you were mesmerized by Zenseana itself.We appreciate your valuable feedback as they help us continue to strive to upkeep our standards.Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel Zenseana Resort and Spa, your second home in Thailand.

10/10 Excellent

Anca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so lovely and professional. I’ve loved everythig, all staff from reception, cleaning, pool to the lady helping organising and booking the trips to different attractions. A short walk to the beach, so very good price for location. I will definitely go back again, we’ve had a wonderful time.
Stayed 8 nights in Oct 2023
Response from Operations Manager on 6 Nov 2023
Dear Anca, Thank you so much for taking the time to share your fantastic experience at our hotel! We're thrilled to hear that you found your stay to be more pleasant.It warms our hearts to know that you enjoyed our perfect location, the most important is staff, our team takes great pride in providing exceptional service, and we're delighted that you found them extremely friendly and helpful.Your desire to return is appreciated as well as the acknowledgement for the service and memorable experience. We thank you again for giving our team a good score! Constructive comments like yours are keeping us very motivated, it is greatly appreciated. We look forward to welcoming you again to Zenseana Resort and Spa , your second home in Thailand again.

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service
Stayed 9 nights in Oct 2023
Response from Operations Manager on 20 Oct 2023
Dear Nikita,Thank you for making great score on Zenseana Resort and Spa,We will be very pleased to read your very positive comment next time.As our valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Phuket.Sincerely,Jariya K.Operations Manager

2/10 Terrible

Daniel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel was too hot Air conditioner in the room was so poor The switch for the A/C was hanging off the wall Room also no view and bed too hard
Stayed 3 nights in Oct 2023
Response from Narong W. on 10 Oct 2023
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. In renewing our apologies, I hope that this one stay will not mar your whole perception of the hotel and we hope that in time, we can be of service to you again in the future.

6/10 Okay

Goran

Stayed 1 night in Oct 2023
Response from Narong W. on 1 Nov 2023
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really helpful and cleanliness of hotel was very good.
Stayed 15 nights in Sep 2023
Response from Bee on 30 Sept 2023
Dear Valued Guests,Thank you very much for staying with us and for having posted a review.We are pleased to see that you had enjoyed stay experience at our resort. Thank you for your kind words to our staffs as well as for the "Excellent” overall score which is always a delight to our team. When your travel plans bring you back to Phuket, please do feel free to contact us directly. We will be pleased to assist with any arrangements. Thank you again. We all look forward to having the pleasure of welcoming you back to ZENSEANA Resort & Spa

8/10 Good

Igal

Stayed 2 nights in Aug 2023
Response from Narong W. on 25 Aug 2023
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

2/10 Terrible

Omid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it at all !
The property was not clean at all , there were cockroaches in the room. tv and phone were not working. We checked out after 10 min , look else were
Stayed 3 nights in Jul 2023
Response from Narong W. on 8 Sept 2023
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. In renewing our apologies, I hope that this one stay will not mar your whole perception of the hotel and we hope that in time, we can be of service to you again in the future.

8/10 Good

Maricris, Colorado spring

Travelled with group
Liked: Cleanliness
It is very busy and a lot of foreigner. Very close to all and walking distance to the beach and clubbing area. The place have decent gym and swimming pool and rooftop area where you can reserved to have a party.
Stayed 4 nights in Jul 2023
Response from Narong W. on 10 Jul 2023
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

6/10 Okay

Thomas

Travelled with group
Disliked: Staff & service, property conditions & facilities
Clean and wonderful breakfast buffet. Our first room's wifi and tv didn't work. They had us stay while trying to repair. 2 and a half hours later, we had a new room. The shower leaked all over, poor design. We had to use towels to dry the floor. Requested towels at 9am and checked twice about them. It took 5 hours to get fresh towels. Not many employees spoke English so communication was difficult. Lastly, at checkout they made us wait to get a cash deposit back while they checked our room. Would not recommend this hotel.
Stayed 3 nights in Jun 2023
Response from Narong W. on 22 Jun 2023
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. In renewing our apologies, I hope that this one stay will not mar your whole perception of the hotel and we hope that in time, we can be of service to you again in the future.

6/10 Okay

Vincent

Liked: Cleanliness, staff & service
I was unable to sleep at night, due to the Noise from the transformer on the roof, it kept me awake most of the night.
Stayed 9 nights in May 2023
Response from Narong W. on 27 May 2023
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. We hope this experience will not impair your trust in ZENSEANA Resort & Spa and that you will give us the opportunity of welcoming you again soon

10/10 Excellent

Gerald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Narong W. on 16 May 2023
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

4/10 Poor

Arezoo

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The stuff were really unfriendly and nothing in the room worked! From the plugs to the music system and the tv was weird too. We modified our trip theough expedia but they messed up and we did not get the mone. I asked then to help woth my luggage and they did not and nobody in this hotel smiles! The breakfast was soso. I really don‘t know how people rated the hotel so good. Did not like it. The location was ok because it was close to bangla road but i would‘t recommend to stay close to bangla road generally! Too crowded and too dirty!
Stayed 7 nights in Apr 2023
Response from Narong W. on 11 May 2023
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. We hope this experience will not impair your trust in ZENSEANA Resort & Spa and that you will give us the opportunity of welcoming you again soon

8/10 Good

Geunju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good
So good. My family feels so good. And breakfast is reasonable.
Stayed 4 nights in Apr 2023
Response from Narong W. on 24 Apr 2023
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing everyone big smiles and always accomodating Only negative marketed as a resort and spa and it is only a hotel otherwise great stay Thank you 😊
Stayed 14 nights in Mar 2023
Response from ้Narong W. on 7 Apr 2023
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we loved the staff and everything was super clean. everyone was helpful, friendly and we really enjoyed our stay.
Stayed 12 nights in Mar 2023
Response from ้Narong W. on 22 Mar 2023
Thank you very much for staying with us and for having posted a review.We are pleased to see that you had enjoyed stay experience at our resort. Thank you for your kind words to our staffs as well as for the "Excellent” overall score which is always a delight to our team. When your travel plans bring you back to Phuket, please do feel free to contact us directly. We will be pleased to assist with any arrangements. Thank you again. We all look forward to having the pleasure of welcoming you back to ZENSEANA Resort & Spa

6/10 Okay

Peadar

Liked: Cleanliness, staff & service
Disliked: Amenities
Decent, clean hotel. Half the equipment in the gym was broken. Better to have less cheap equipment and a few good pieces that function. Breakfast was good.
Stayed 4 nights in Mar 2023
Response from ้Narong W. on 22 Mar 2023
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Mar 2023
Response from ้Narong W. on 29 Mar 2023
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Room is unlike pictures. There is definitely some wear and tear to them. Also felt like the room was very damp and humid with slight musky smell. TV didn't work. Bed was comfortable. Shower was good. Safe was big enough for 17" laptop. They provide water. Great location though. Five minute walk to the start of Patong Beach. Pool is decent size. Nice rooftop sitting area. Gym was phenomenal with plenty of machines, treadmills, bikes, squat rack. All in good condition.
Stayed 3 nights in Mar 2023
Response from ้Narong W. on 16 Mar 2023
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Lovely hotel but …..
Looks lovely but numerous issues with this hotel. The Spa was closed the whole time we were there, as was the rooftop bar and restaurant which look great on the website. No explanation given or apology. The shower leaked all over the bathroom floor and when I complained the staff said all rooms were like this and they would give extra towels to mop up the water! The hotel is spotless and the pool area is really nice but only about 12 loungers at it!
Stayed 9 nights in Feb 2023
Response from ้Narong W. on 10 Mar 2023
Thank you very much your recent visit at ZENSEANA Resort & Spa and for having taken the time to write a review. Thank you for all your kind comments to our staffs. I am sorry to read that the bathroom design caused such an inconvenience to you. May I take this opportunity to thank you very much for the second visit. We all look forward of hopefully having the pleasure of welcoming you back to ZENSEANA Resort & Spa in the future.

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I would give the hotel 7.5 out of 10. Pro's - Breakfast was very good although I've stayed in places where they even exceeded this one, price of room, amenities and overall value for money, cleanliness and house-keeping, facilities around the hotel especially for Muslim's like halal dining, décor, excellent gym, shower in room very powerful and luxurious, bathroom facilities like shaving mirror and moisturiser, check-out process including use of showering facilities if you have a late flight as well air-conditioned private waiting rooms. Con's - Wifi was pretty bad, had to re-connect every-time I left the hotel and re-authenticate. It was also slow and reception was bad. Shower area had some mould and the shower gel didn't lather very well so presume it was pretty cheap. Also, the gym had no 2.5kg plates so restricted my training a bit, this is pretty easy to solve so not sure why they didn't have these plates. The biggest issue was around sound insulation and noise - basically it was like having no door and you could hear everything from the hallway. I was on my own but if someone was with their partner, you could imagine the worry about sound leakage if getting upto you know what ;-) Also the walls in the room were thin so could hear into next rooms pretty clearly. The air con leaked on the very first day but was fixed immediately. The girls on reception didn't speak very good English. I would stay here again as I think the value for money is excellent.
Stayed 18 nights in Jan 2023
Response from ้Narong W. on 18 Feb 2023
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located Hotel but tech needs a reboot
The Hotel is lovely. There is a minimal walk to Patong Beach and it is within walking distance to a BUNCH of restaurants, bars and the lively Bangla Night market. The hotel staff was also awesome. My only grievances were technology related. In the Executive 2bedroom suite on the 5th floor the touchpad that works all of the lights was faulty. I simply could not turn off one of the lights the first night so had HORRIBLE jet lag the next day from lack of sleep. Turns out I just removed the keycard from the wall in the hallway and and it automatically shuts all of the electricity off. Then I just didn’t turn the light back on so had much better sleep for the remaining nights. Secondly, the Wi-Fi started to slow fay as the days went by…maybe there is a limit to data?
Stayed 3 nights in Feb 2023
Response from ้Narong W. on 18 Feb 2023
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

YUTAKA, koutouku

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, facilities are perfect And bar is very good,but restaurant is….
Stayed 6 nights in Feb 2023
Response from ้Narong W. on 11 Feb 2023
Thank you for taking the time to share your positive experience at the ZENSEANA Resort & Spa. It has been a pleasure having you as our guests.We are thrilled to receive your feedback and delighted to have positive comments on your stay. We are happy that we found your appreciation. Thank you for all your kind comments.It is great to read all your comments and we are certain future travelers will appreciate your comments you have given to us.Thank you again for your feedback and kind word to our staff. If your future holiday travel plans should bring you back to Phuket, we all would be delighted to have the pleasure of welcoming you back at the ZENSEANA Resort & Spa.

8/10 Good

Ilan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location - 5 minutes walking distance to the beach, about 25-30 minutes walking to Bangla road and Banzaan food market. Quite clean, friendly staff, good breakfasts. The air conditioner was noisy. There is also a mosque next to the hotel. They start praying loudly at 5 AM, which was annoying during the first days of jetlag. Later we didn't hear that, but if you don't sleep well this might be a problem. Generally, it's a good hotel for a good price. Probably next time we will stay there as well.
Stayed 11 nights in Jan 2023
Response from ้Narong W. on 10 Feb 2023
Thank you very much for your recent stay with us at ZENSEANA Resort & Spa and for having taken your valuable time to share your experience on review. We are delighted to read that you had a nice stay with us and kind word to our staff. I am sorry to read that the noisy from mosque near hotel cause an inconvenience and not meet your expectation. Especially, hotel is located close to local community and mosque. There are longtime local culture and religion beliefs of Muslims which out of our hotel control. Thank you again for your feedback and we still do hope that we will have the pleasure of welcoming you back to ZENSEANA Resort & Spa.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Short walk to beach.
Stayed 1 night in Jan 2023

10/10 Excellent

CHIN TIONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location 😊
Stayed 7 nights in Jan 2023
Response from ้Narong W. on 27 Jan 2023
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

4/10 Poor

Mickey

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed for 2 weeks , we where supposed to be upgraded since this was a vip hotel , we did not receive anything, I had ordered bday cake which we never received, the staff is not friendly for 2 weeks in a hotel you would expect staff to be friendly, tv and wifi was terrible always disconnected, had the service men try to fix the problem many times without any help, the pool is freezing not easy to get into, chairs at pool are very low and uncomfortable, we lost a key and they charged us 200 bhat, the rooms are very small and bathroom is very small , the beds are comfortable and the ac works well , this is not a 4.5 hotel at best it a 3 star ,
Response from ้Narong W. on 27 Jan 2023
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. We hope this experience will not impair your trust in ZENSEANA Resort & Spa and that you will give us the opportunity of welcoming you again soon

10/10 Excellent

Angela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely. The pool and view were fantastic. The property is a 10minute walk from the beach and there are a lot of shopping options close by. The staff were all very friendly and helpful. The room was very spacious and comfortable. They also provide beach/pool towels if needed which was great. On my birthday they even wrote happy Birthday on the bed with leaves and put balloons. Was such a nice surprise. Made my day. In the reception there is a taxi & tour service that helps with bookings and you can pay with card which was very helpful. The breakfast had a lot of options and they even did bbq in a small corner of the breakfast buffet. Everything was fantastic. Overall was a 5 out of 5 stay. Highly recommend!
Stayed 3 nights in Jan 2023
Response from ้Narong W. on 10 Jan 2023
Thank you very much for your constructive review of your recent stay at ZENSEANA Resort & Spa. We are definitely happy to read a good review with excellent scores. We are glad that we were able to fulfil your satisfaction and expectation during your stay with us and left home with a wonderful experience. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

6/10 Okay

Chao

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
For this hotel we had mixed feelings. We were not satisfied with our stay at this hotel from the moment we were checking in, there was another family that was checking in and about 4 to 5 staffs that were dealing with them because they were having issues with the guest. When finally it was our turn to check in the staff took a long time with the process and we tired from the long flight and bus ride from the airport. After we were check in because they were short staffed we were not helped to our room or given a room tour. We got a room that was all the way at the end of the hotel and the shape of the hotel is like a huge C where the elevator was located at one end and our room located at the other end so to get from the elevator to our room we had to walk long hallways and turn 3 corners, it didn't seem much at first but where we came back from full day island trips the walk just takes more out of me. The room we got was really small and there was just room for our luggage and then there's the bed, there was also no view from our room. The only thing we liked about the hotel was how close it was to Bangla road and Patong beach. Also if you stay at this hotel and are booking trips to any islands you should book with Nina that is located at this hotel lobby, she is really patient and helpful when booking our trips and we enjoyed every trip that we booked with her.
Response from ้Narong W. on 9 Jan 2023
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

Keke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have two rooms in a suite, very convenient for a family and price is reasonable.
Response from ้Narong W. on 9 Jan 2023
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure zen
Fabulous hotel in great location, with 25m+ swimming pool on the roof. The food is excellent and staff very helpful. Would defo recommend, and i hope to stay again if i make it back to patong for new year celebrations. Gym also good and less than 5 mins walk to nicer end of the white sand beach.
Stayed 5 nights in Dec 2022
Response from ้Narong W. on 5 Jan 2023
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

8/10 Good

xun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, Clean and close to everywhere.
Response from Operations Manager on 6 Nov 2023
Dear xun,Your feedback about your stay is simply an encouragement that commend our outstanding staff who not only amazed you by providing impressive service to you, but to make their day filled with proud and meaningful of what they love doing. It is indeed appreciated.We cannot thank you enough in creating our staff best moment. We look forward to welcoming you again to Zenseana Resort and Spa , your second home in Thailand again.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: hotel provides lotion, conditioner and hand soap; not all thailand hotel provides all these. Location is pretty good. Cons: room is a bit small. We didn't have a great check in experience. I guess the time when we were checking in was when other customers were checking out. We were first told to sit and wait w/o even asking what we were there for, after waited for 20min, we were still left aside, so we stood in line again to inquire. It was chaotic, no line, ppl are keep cutting in front of us, when it finally get to our turn they told us we stood on the wrong line, but there is no sign telling us which line is which, so we stand on another line, again. We probably spent a little bit more than an hour just to check in. This is the longest we have ever waited to check in.
Response from ้Narong W. on 30 Dec 2022
Thank you very much your recent visit at ZENSEANA Resort & Spa and for having taken the time to write a review. Thank you for all your kind comments. I am sorry to read that the check in service caused such an inconvenience to you. Please noted that your comments have been pass to all concern to improve and will not happen again for future guests.May I take this opportunity to thank you very much for the visit. We all look forward of hopefully having the pleasure of welcoming you back to ZENSEANA Resort & Spa in the future.

10/10 Excellent

Shira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
בסה"כ היה מלןן טוב מיקום מעולה מלבד ארוחת הבוקר שכמעט לא היה מה לאכול וקפה שלא טעים
Stayed 6 nights in Dec 2022
Response from ้Narong W. on 30 Dec 2022
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Patong Beach
Excellent hotel in Patong. It is a 5 minute walk to Patong Beach, and about a 20 minute walk to Bangla Road. Great location to walk everywhere. Hotel was great; very clean, and the staff were great. Highly recommend!
Stayed 3 nights in Dec 2022
Response from ้Narong W. on 30 Dec 2022
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.