We spent 10 days here. the location was great, you can walk anywhere! There’s so many restaurants, shops, massage places at the door step! Our room was clean, a little tired but no mould as other reviews have mentioned. We were located over the gardens so extremely happy however if we had a room over the car park it wouldn’t have been pleasant. Housekeeping needs to be a bit more thorough. There were heaps of marks left on mirrors and the glass in between bathroom and bedroom. It took me all of 10 minutes to clean the bathroom window, not a long time but that’s not really what I want to be doing on my holiday. The bedroom needs a good sweep as when we arrived there was sand on the floor. This was cleaned up during our stay. But no one wants to take sand into their bed. The daily room service is very slap dash!!!
The resort is huge, and the grounds are well kept. Annoying the resort staff doesn’t keep to their rule of reserving lounge chairs. Many people reserve the lounge chairs and aren’t seen for hours. I think time to reinforce the rule. The WiFi is the crappiest I’ve ever had in south east Asia. Drops in and out and is super slow. Breakfast is ok. Not the best, your soup station needs a refresher, for the entire 10 days chicken noodle broth was served! We did enjoy the egg station and didn’t need to wait long for our order.. We had a late check in 10pm and the reception staff weren’t very pleasant. After travelling all day, it would be nice to be greeted by friendly,