Breakfast, lunch served; local and international cuisine, garden views

Reviews of Novotel Phuket City Phokeethra Hotel

5 out of 5
Novotel Phuket City Phokeethra Hotel
40/5 Chanajaroen Road, Tambon Talad Yai, Amphur Muang, Phuket

Reviews

9.0

Wonderful

Rating 10 - Excellent. 102 out of 174 reviews" "
Rating 8 - Good. 51 out of 174 reviews" "
Rating 6 - Okay. 12 out of 174 reviews" "
Rating 4 - Poor. 7 out of 174 reviews" "
Rating 2 - Terrible. 2 out of 174 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ma del Consuelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Feb 2024
Response from Paul Smith on 13 Mar 2024
Many thanks for your review, we are pleased you enjoyed your stay and found of team to be a key aspect you enjoyed about your stay. We hope to see you again soon.

8/10 Good

Kenney

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in a lousy neighborhood. Long walk to old town.
Stayed 5 nights in Feb 2024
Response from Paul Smith on 13 Mar 2024
Thank you for taking the time to review your stay we are pleased you enjoyed your stay and found the hotel to be nice.

10/10 Excellent

Leanne

Travelled with partner
Liked: Staff & service, amenities
We wanted to explore the city life of Phuket, we feel this was the best property to do so. Walking distance to old town and parks. The staff was very friendly and attentive. The facility is very clean. We would come back.
Stayed 2 nights in Feb 2024
Response from Paul Smith on 9 Feb 2024
Dear Leanne, Thank you for taking the time to review your recent experience with us. We are pleased to read you enjoyed your stay and the service from our team and cleanliness were key aspects you enjoyed about your stay. We all hope to see you again soon.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul Smith on 3 Jan 2024
Dear Andre, Thank you for taking the time to review your stay, we are pleased to see you enjoyed it and we hope to see you again soon.

10/10 Excellent

Phethsourinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Paul Smith on 3 Jan 2024
Dear Phethsourinh, Thank you for taking the time to review your stay, we are pleased to see you enjoyed it and we hope to see you again soon.

10/10 Excellent

MASAFUMI

Stayed 3 nights in Dec 2023
Response from Paul Smith on 3 Jan 2024
Dear Masafumi, Thank you for taking the time to review your stay, we are pleased to see you enjoyed it and we hope to see you again soon.

10/10 Excellent

Paula

Stayed 1 night in Dec 2023
Response from Paul on 16 Jan 2024
Dear Paula,Thank you for your feedback regarding your recent stay with us here at the Novotel Phuket City Phokeethra. We are pleased to see that you had a good stay and we hope that you can come to visit again soon. Best regards,Paul SmithGeneral ManagerNovotel Phuket City Phokeethra & ibis Styles Phuket City

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Paul Smith on 12 Dec 2023
Dear Sara, thanks for the review, great to see you enjoyed your stay and hope you can return in the future.

10/10 Excellent

Chloe

Stayed 4 nights in Nov 2023
Response from Paul Smith on 12 Dec 2023
Dear Chloe, thank you for your kind review, we hope to see you again soon.

10/10 Excellent

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Nov 2023
Response from Paul Smith on 28 Nov 2023
Thank you for your review, we are thrilled you enjoyed your stay and hope to see you soon

8/10 Good

Sumpan

Stayed 3 nights in Nov 2023
Response from Paul Smith on 12 Dec 2023
Dear Sumpan, thank you for taking the time to review, we are pleased you enjoyed your stay and hope to see you again.

10/10 Excellent

Mary Htoi Seng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation.
Stayed 1 night in Oct 2023
Response from Paul Smith on 31 Oct 2023
Dear Mary, Thank you for taking the time to review your stay, we are thrilled to see that you enjoyed your time and we hope to see you soon.

10/10 Excellent

Daniel, Federal Way

Travelled with family
Very enjoyable stay and well located.
Stayed 1 night in Oct 2023
Response from Paul Smith on 31 Oct 2023
Dear Daniel, Thank you for your comments, we are pleased to read you enjoyed your stay and found the property to be well located. We hope to see you again soon.

10/10 Excellent

Abibat

Stayed 13 nights in Sep 2023
Response from Paul Smith on 31 Oct 2023
Dear Abitbat, Thank you for reviewing your experience, we are thrilled to see you had a great stay and hope to see you again soon.

10/10 Excellent

Yunus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay at. Will definitely book a room here again if I return
Stayed 2 nights in Sep 2023
Response from Paul Smith on 2 Oct 2023
Dear Yunus, Thank you for taking the time to review your recent experience with us, we are thrilled to read you enjoyed your stay and we hope to see you again soon.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Paul Smith on 30 Aug 2023
Thank you for your kind review we are pleased you enjoyed your stay and hope to see you soon.

8/10 Good

Andrew

Travelled with group
Liked: Staff & service, room comfort
Good but not great
The exterior and the lobby look great. Not to mention our room was upgraded upon arrival and there was a nice warm welcoming inside the room. One of the two elevators was out of service which was kind of a drag since we were on floor 11. The room had some things about it that were unpleasant to the eyes. A few stains on the chairs and some on the walls. The bathroom was great and overall the room stay was good.
Stayed 1 night in Aug 2023
Response from Paul Smith on 15 Aug 2023
Dear Andrew, Thank you for taking the time to review your recent experience at the Novotel Phuket City Phokeethra. We are pleased that overall your stay was good we are however sorry to read that you had some stains on the furniture and walls in the room. This is something we have taken note of and will highlight the room and carry out immediate work. We can confirm that the elevator is now fixed however apologize for the impact on your stay. We hope we can welcome you back in the future and improve upon this experience.

6/10 Okay

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good points - reception and dining hall were beautiful. Room was fair but showing signs of wear and tear and could have done with a proper deep clean. Pool area was disappointing and would benefit from a bit of staging. The areas between the lifts and the rooms were nothing short of bleak and really need some art/plants , general dressing. We booked two nights here via Expedia for two adults and a 14 year old and specified her age. On arrival our room had one king size bed which all three of us were expected to sleep in. The hotel were going to charge us extra to put another bed in the room but it would have been too cramped so we ended up booking another adjoining room. The hotel is okay for the price and fine for a couple of nights but it is not 5 star by any stretch of the imagination. The staff are wonderful though
Stayed 2 nights in Jul 2023
Response from Paul Smith on 26 Jul 2023
Dear Gordon, Thank you for taking the time to review your recent experience at the Novotel Phuket City Phokeethra. We are pleased that you enjoyed some aspects of your stay. However we are sorry to read about the challenges our team had with allocating correct bedding for your family. This is not good enough and we will work together to ensure we are better equipped for this moving forward. We understand your comments regarding the pool area and corridors and this is something we are currently looking at long term solutions for. We hope we can welcome you back in the future and improve upon this experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Staff were friendly and professional and went the extra mile to prepare chocolates for our honeymoon. The location is slightly further from old town but walkable (15min). We'd highly recommend staying here when visiting old town!
Stayed 4 nights in Jul 2023
Response from Paul Smith on 26 Jul 2023
We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We are also happy to read that your experience with our team played a key part in your satisfaction. We hope you enjoyed your honeymoon and thank you for your kind feedback. We hope to see you again very soon.

10/10 Excellent

Jing Yi

Stayed 2 nights in Jul 2023
Response from Paul Smith on 26 Jul 2023
We are thrilled to see that you enjoyed your stay so much. It is always a pleasure to receive such high praise and the team and I will aim to replicate this experience moving forward. We hope to see you again soon.

10/10 Excellent

Narawadee

Stayed 2 nights in Jul 2023
Response from Paul Smith on 26 Jul 2023
We really appreciate you taking the time to give us some feedback about your stay. We are pleased to read that you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Piboonpon

Stayed 2 nights in Jul 2023
Response from Paul Smith on 26 Jul 2023
Thank you so much for taking the time to rate your recent experience with us. We are thrilled to see that you had a great stay and we all look forward to you visiting again in the near future.

10/10 Excellent

Denise

Stayed 1 night in Jul 2023
Response from Paul Smith on 21 Jul 2023
Dear Denise, Thank you for reviewing your stay with us we are pleased to see you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I felt it was away from the commercial tourism but close enough to be easily accessible. Great location.
Stayed 4 nights in Jul 2023
Response from Paul Smith on 12 Jul 2023
Dear Renee, We are thrilled to read you enjoyed your stay and pleased you found the location allowed you to see authentic Phuket at the same time as being close enough to the tourist attractions.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely, each and every one
Stayed 1 night in Jun 2023
Response from Paul Smith on 26 Jun 2023
Dear Rita, Thank you for taking the time to review your stay with us and thank you for your kind words regarding our team at the hotel. We will be sure to let them know that they had such a positive impact on your stay and we are sure that this will inspire them to continue to strive for high levels of customer service. We all hope to see you again soon.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Service is great. Staff were all friendly and professional. The hotel was clean and well maintained
Stayed 1 night in Jun 2023
Response from Paul Smith on 22 Jun 2023
Dear Rita, Thank you so much for taking the time to tell us about your stay, we are thrilled to read that you enjoyed it and that your found the hotel to be clean, well maintained and our service team to be friendly and professional. We all hope to see you again soon.

4/10 Poor

Mitesh

Disliked: Property conditions & facilities
Waste of time
Showed me 3 different rooms and each one had a horrible smell in them. The lift is in major need of renovation too, the reception area is the best bit about the hotel. I refused to stay and argued them into a refund and moved to Ramada up the road.
Stayed 1 night in Jun 2023
Response from Paul Smith on 22 Jun 2023
Dear Mitesh, Many thanks for taking the time to tell us about your stay with us. We are very sorry that the standard of your experience is not in keeping with the standards that we expect for every guest and for this we are truly sorry. It is unacceptable for even one of our rooms to have a bad odor and one of our team should have checked any future room prior to potentially moving you there. We are very sorry that our team did not offer a refund and we will be sure to follow up to ensure you get that. We hope that we have the opportunity to welcome you back to the hotel and show you that this is not a fair representation of our property. Kind Regards Paul

8/10 Good

Andrew

Stayed 1 night in Jun 2023
Response from Paul Smith on 30 Jun 2023
Dear Andrew, Thank you for taking the time to review your experience, we are pleased that overall you enjoyed your stay and we hope you can visit again soon.

8/10 Good

Mohammed

Stayed 1 night in May 2023
Response from Paul Smith on 7 Jun 2023
Dear Mohammed, Thank you for taking the time to review your experience in the hotel. We are very happy to read that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

FAEZEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for 8 nights. Very comfortable hotel and breakfast was included. Breakfast was excellent. Lots of delicious options. Walking distance to town.
Stayed 8 nights in Dec 2022
Response from Paul Smith on 27 Feb 2023
Dear Guest, Thank you for your kind Review, we are thrilled you enjoyed your 8 night stay and the hotel was comfortable and you enjoyed your breakfast.

10/10 Excellent

Jaideep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive lobby Barren corridors and a sense of vacantness

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really clean and the room had everything we needed (fridge with water, toiletries, coffee/tea making). The bed was comfy and huge, staff were friendly and very helpful - sorted out transfer for us. Breakfast had a good variety of different cuisines and lots of fresh fruit. Location was handy for us being near Rassada pier. Would definitely stay again.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay in Phuket city
Very nice hotel to stay while your in Phuket city. 15 minute walk to the old town and lots of shops close by. Very modern with good breakfast. We stayed for 3 days after being in a resort which allowed us to do some shopping before heading home.
Stayed 3 nights in Oct 2022

8/10 Good

Farah

Liked: Cleanliness, property conditions & facilities, room comfort
Everything I like about the stay location was good except the room was small no drawers side tables v small.breakfast variety was limited.
Stayed 3 nights in Jun 2022
Response from Au on 25 Jun 2022
Dear Farah, We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience about breakfast, we will sharing the comments to department concerned, and we hope that we will have a chance to welcome you back again Sincerely,

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Au on 30 Mar 2022
Dear Mr. Cheng, We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kittima Niumsonk

10/10 Excellent

TERDPONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in Phuket downtown.
Stayed 7 nights in Feb 2022
Response from Au on 30 Mar 2022
Dear Khun Terdpong, We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kittima Niumsonk Front Office Manager

4/10 Poor

Trevor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 2 nights in Jan 2022

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Poor quality bed/mattress.
Bed was very firm and didn’t get a good nights sleep, was like sleeping on a wooden floor. We paid more for this hotel than in other hotels on Phuket and didn’t feel the quality or service matched other places. This feels more like a 3+ or 4 star hotel. Breakfast though was a great selection. Hotel car park was closed and had to park on the driveway outside the entrance. Luckily only 1 other car there.
Stayed 1 night in Dec 2021

6/10 Okay

Guangqing

Disliked: Property conditions & facilities
Overpriced, old
Stayed 1 night in Dec 2021

10/10 Excellent

Donghoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Guest Relation Team on 27 Nov 2021
Dear Donghoon., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Thank you again for sharing your experience, and we hope your next visit will be better from the previous one. Sincerely, Guest Relation Team

8/10 Good

Harrison

Stayed 1 night in Feb 2021

10/10 Excellent

Kentaro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Guest Relations Team on 13 Dec 2020
Dear Khun Kentaro, Thank you for taking the time to review your experience at Novotel Phuket City Phokeethra. We are delighted to know that you had a nice stay and we look forward to welcoming you back soon in charming Phuket Town! Sincerely, Guest Relations Team

10/10 Excellent

A.D., Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great breakfast spread! Good location (near to two major shopping malls)
Stayed 4 nights in Dec 2019
Response from Guest Relations Team on 2 Mar 2020
Dear A.D., Thank you very much for your review! We are delighted to know you had a nice stay at the Novotel Phuket Phokeethra and that you especially liked our breakfast buffet the and helpfulness of our staff. We hope we will have the opportunity to welcome you back in the heart of Phuket Town very soon. Sincerely, Guest Relations Team

10/10 Excellent

Philip

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from Guest Relations Team on 31 Jan 2020
Dear Guest, Thank you for giving us a top rating. We are delighted to know you had a pleasant stay at the Novotel Phuket Phokeethra and we look forward to welcoming you back in the near future. Sincerely, Guest Relations Team

10/10 Excellent

Mert, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Very helpful very smiley. You can charge taxi to your room at very competitive rates.
Stayed 9 nights in Dec 2019
Response from Guest Relations Team on 29 Dec 2019
Dear Mert, Thank you for your review, it is always a pleasure to receive positive feedback! We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope we will have the chance to welcome you back in the near future. Sincerely, Guest Relations Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, availability and staff friendliness. Hotel taxis were more expensive than airport taxis.
Stayed 1 night in Nov 2019
Response from Cedric Besler, General Manager on 9 Dec 2019
Dear Guest, Thank you for your review, we are delighted to know you had a pleasant stay at the Novotel Phuket Phokeethra and that you especially enjoyed the hotel's location and the helpfulness of our staff. Concerning the taxis, it is true that the fare with the hotel may be higher, however this difference can be explained by the better car condition and service compared to standard taxis on the island. Once again, we thank you for sharing your experience and we hope we will have the chance to welcome you back in Phuket Town soon. Kind regards

10/10 Excellent

Marangeli

Stayed 3 nights in Nov 2019

8/10 Good

Kennie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bood
the hotel was good. Sheltered pool that does the job.
Stayed 1 night in Nov 2019
Response from Cedric Besler, General Manager on 25 Nov 2019
Dear Kennie, Thank you for your review. We are glad to read you had a pleasant stay and that you enjoyed our swimming pool. We hope we will have the opportunity to welcome you back soon ! Kind regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Cedric Besler, General Manager on 28 Oct 2019
Dear Guest, Thank you for giving us a top score! We are delighted to know you enjoyed your stay with us and we hope we will have the opportunity to welcome you back in Phuket Old Town soon! Kind regards