Grand Residence | Terrace/patio

Reviews of IndoChine Resort & Villas

4 out of 5
IndoChine Resort & Villas
328/81 Prabaramee Road, Patong, Phuket

Reviews

8.8

Excellent

Rating 10 - Excellent. 260 out of 494 reviews" "
Rating 8 - Good. 169 out of 494 reviews" "
Rating 6 - Okay. 37 out of 494 reviews" "
Rating 4 - Poor. 16 out of 494 reviews" "
Rating 2 - Terrible. 12 out of 494 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Heman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort with very friendly and helpful staff. Property location is decent with mini bus going to / back from Patong. The breakfast is pretty good with a variety of choices and we are glad to stay at this hotel. The only issue is the car noice as our room location is rather close to the main road. Overall, value for the money and worth staying. Mr. Suen from Hong Kong
Stayed 5 nights in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quiet & relaxing but still near enough to all the activities & beach at Patong. Excellent hotel shuttle service to/from town. Great plentiful staff, every one of them, from reception, porters & house keeping really friendly & helpful. Nothing is too much trouble. Built on hillside so great sea & coast views but inevitably some stairs/steps. Reception operate excellent “on demand” (free) transfer services to/from higher points of the resort. Nice restaurant (with terrace) and good breakfast with ample (international) items available, although it would benefit from air conditioning inside the restaurant. A delight to stay there …a number of CEOs from the major worldwide hotel chains should try a stay ….as they could learn a lot about how to run a hotel where the guest is still the priority and not treated as an inconvenience.
Stayed 3 nights in Feb 2024

10/10 Excellent

Allyson

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IndoChine was a beautiful resort up above the fray of Patong. The resort shuttle was great for getting us to and from town. We loved relaxing in the private pool in our 3 bedroom villa and the surrounding grounds were lovely. The morning breakfast had a huge and delicious selection of options. Wonderful!
Stayed 2 nights in Feb 2024

2/10 Terrible

Caitlin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst experiences of my life. I booked a sky suite with plunge pool. When I arrived to the room, I knew I had been scammed. The view was nice, but the room was worn down(headboard falling down), dated, and dirty. The plunge pool is really just a bath tub. It’s only deep enough to cover your thighs/waist…definitely can’t swim. Also, there’s no temperature regulation so it’s just warm water. More so, the jets didn’t work when the guy showed me how to use it. The worst, though, was that I discovered an animal (either a rat or a mongoose) in my room at about midnight the first night. I called reception immediately, and they sent up a guy. He looked around for like two seconds and was like, “I don’t see a rat”. He barely looked. So I called reception again, and said I did not feel comfortable staying in the room. I am six months pregnant. They agreed to switch me to a new room at 12:30AM. This new room was cleaner, but it was just a standard room. I called expedia as well to bring up these issues and they basically said there was nothing they could do. The new room was right by the busy road, and you heard all of the noise all night long. It literally felt like you were sleeping on the sidewalk because of how loud the noise was. The second day, reception called me and agreed to refund me the difference in price between the two rooms, but said that I had to contact Expedia first to initiate the refund request. Neither the hotel nor expedia has refunded me to date.
Stayed 3 nights in Feb 2024
Response from IndoChine Resort & Villas on 27 Feb 2024
Dear Ms CaitlinThank you for taking time to share your review.We regret to hear about your experience. We have taken note about the comments about the room and out team have looked into them.The Sky Suite room with plunge pool is located right on top of the hill and is surrounded by rain forest. It is possible that small animals such as squirrels can enter the room if the doors are left open. Our team came to inspect the room when you called and couldn't find any animals in the room.We also prepared another Sky Suite on the next day for your stay, but you preferred to stay in the Standard room. Our staff informed you about the refund for the difference in room price and we have already refunded the balance to your credit card. However for credit refunds, it may take up to 15 days to appear on your statement, depending on the Credit card issuing bank. If you do not see the refund within 15 days, please contact our reservation team again.Once again, we sincerely apologize for the inconvenience.

2/10 Terrible

Harshpal Singh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

8/10 Good

Low

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view both day and night from the Skyview suite except breakfast was not very good. The dining experience at the resort was good, it was a fair price and tasted good.
Stayed 4 nights in Feb 2024

8/10 Good

Teck Luan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle service and quiet.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shara, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! This resort is so under-rated
Stayed 6 nights in Jan 2024

10/10 Excellent

Jessica

Stayed 12 nights in Jan 2024

10/10 Excellent

Jasmyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favourite stays in Thailand! We had a sky suite with a pool on the balcony and it was breathtaking!!! Staff was super helpful and always available which we appreciated very much.
Stayed 3 nights in Dec 2023

10/10 Excellent

Laney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place, staff are nice and breakfast was good more options for vegetarian
Stayed 12 nights in Jan 2024

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful relaxing hotel even with the noise of the traffic only issue is the Hotel is on a busy main road with no where for pedestrians to walk safely the hotel does provide a shuttle to and from patong beach
Stayed 4 nights in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars! This place was beautiful, convenient and accommodating. We stayed for 6 days and everyone of the staff members were friendly and treated us like family. The breakfast buffet was top tier, the reception team coordinated our pick up/ drop offs and excursions. We also celebrated my daughters 17th bday and I requested any suggestions on how to make ot special and they offered to decorate her room while we were out exploring for the day. My daughter was so surprised when we returned. Priceless memories. Thank you IndoChine for such a great experience!
Stayed 6 nights in Jan 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private pool was fantastic and view brilliant
Stayed 1 night in Jan 2024

10/10 Excellent

Nichole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel of villas. Staff are friendly and drive you to and from your room of needed. The views here were spectacular! Having a little jacuzzi on our balcony was also a huge plus! Would definitely return and highly recommend!
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan, Pleasant Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our 3 bedroom Villa with a private pool and a view of Patong! New Years Eve fireworks were incredible to watch from the patio. The gigantic flat screen was perfect for watching Netflix at night and American football on Sunday. Our kids had the entire lower level with a bathroom and patio to themselves. Every member of the staff was amazingly kind and so helpful. We wish we could have stayed longer. The only one thing that we didn’t care for were the bees that got into the house.
Stayed 4 nights in Dec 2023

10/10 Excellent

Anthea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so lovely and nothing was too much trouble. The breakfast was tasty, varied and very well stocked. Rooms were clean and well looked after.
Stayed 1 night in Dec 2023

10/10 Excellent

Abdur Rehman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and even better service
Stayed 2 nights in Dec 2023

6/10 Okay

Khrystyna

Travelled with partner
Liked: Staff & service
The rooms are average, would recommend making sure the rooms are further away from the main road. Staff super friendly and kind, great dinner options.
Stayed 6 nights in Dec 2023

8/10 Good

Prakash

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space for families.
Stayed 3 nights in Dec 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, nice property, and very good breakfast. Thank you!
Stayed 3 nights in Dec 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel. The staff were all extremely friendly and helpful, very quick to manage any requests. The room was excellent and well maintained. The food was lovely and the shuttle bus to patong beach was excellent
Stayed 8 nights in Dec 2023

10/10 Excellent

Jon

Stayed 4 nights in Nov 2023

10/10 Excellent

Aravind

Travelled with partner
Great food and experience!
Stayed 3 nights in Nov 2023

10/10 Excellent

Navy

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Fatima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to paying and Kamala , yet away from all the traffic craziness. Rooms are spacious and comfortable. WiFi works great - I was working half of the time. Good on premises is great, scenic view. Small gym
Stayed 5 nights in Nov 2023

10/10 Excellent

Abdullah, Riyadh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Resort ever
Stayed 6 nights in Oct 2023

10/10 Excellent

summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view and private pool
It was amazing. Services are exceptional. Staff are very friendly and helpfull. We rented room with private pool. And view was stunning. Location is close to the actions
Stayed 4 nights in Oct 2023

10/10 Excellent

Yahya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are really beatiful , they arranged for us a honeymoon decor and it was exceptional , staff really nice and service 10/10 They have shuttle to pick you up inside the hotel whenever you want , and thay have shuttles to and from patong in a high frequency. Really recommended
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2023

10/10 Excellent

YIN PENG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Kamarudin Neo

Stayed 2 nights in Sep 2023

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the deluxe king with jacuzzi with free breakfast for 2 weeks. Loved the service and the food was awesome. The staff are very helpful and friendly. The shuttle bus daily was a big help getting to town. Very happy 😊

8/10 Good

Mechelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel, but it's on a main road so you need to factor in transport. The shuttle is at 11am, 2pm, 4pm, 6pm and 8pm, so not as frequent as we had hoped (but not as bad as others). Breakfast is lovely and the view was amazing from our 2 bedroom pool villa. We were in a room high up so we walked down but got a free lift up most times! The staff were very friendly and happy to assist, didn't have to wait long at all. Overall would recommend if you want a bit of calm a short drive from the main Patong Beach / Bangla Road hustle and bustle.
Stayed 4 nights in Aug 2023

8/10 Good

Steven

Liked: Staff & service
The property is a bit worn for the price we paid. Also without water one day and no communication from staff. Power was lost during my stay as well.
Stayed 10 nights in Aug 2023

10/10 Excellent

Goh Youru

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the private pool and jacuzzi
Stayed 5 nights in Aug 2023

10/10 Excellent

Alex, Boca Raton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with beautiful views
Stayed 4 nights in Aug 2023

10/10 Excellent

AALAA BINTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really great stay in the resort. Staffs were really helpful and attentive. Really appreciate the service provided by Ms. kwan.
Stayed 3 nights in Jul 2023

10/10 Excellent

NKELE

Liked: Cleanliness, staff & service, property conditions & facilities
My room was magnificent so I gave them 5 stars but the outdoor pool area was not what you would expect. What saves them ishs the free shuttle to the Beach that they offer.
Stayed 4 nights in Jul 2023

8/10 Good

Tunku Hazli

Travelled with partner
Liked: Cleanliness, staff & service
Staff were excellent and very helpful and courteous. The property has seen better days and in need of some improvements but overall ok.
Stayed 4 nights in Jul 2023

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

6/10 Okay

Roxanne

Liked: Cleanliness, staff & service, room comfort
Not recommend for solo traveling
I love the room and service always clean and spacious. This hotel is more for family then solo traveler. The distance from Patong was a bit far and the beach area was rocky. The pool wasn’t so enticing and shuttle time was not convenient. Scenery was so amazing.
Stayed 5 nights in Jun 2023

10/10 Excellent

Valentin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything was perfect starting from staff to room facilities and services
Stayed 4 nights in Jun 2023

10/10 Excellent

Muhammad Tasyfiyuddin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The oceanfront superior room was very good with a private jacuzzi and pool.
Stayed 5 nights in May 2023

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to have my own pool, staff we’re really friendly great place to stag would stay there again for sure.
Stayed 11 nights in Apr 2023

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OUTSTANDING voew and great staff
Stayed 2 nights in Apr 2023

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice and clean but air conditioner could not cope and was very noisy. A lot of loud traffic noise
Stayed 7 nights in Mar 2023