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Reviews of Horizon Karon Beach Resort & Spa

4 out of 5
Horizon Karon Beach Resort & Spa
3 Soi Karon, Soi 2, Muang, Karon, Phuket

Reviews

8.4

Very good

Rating 10 - Excellent. 441 out of 999 reviews" "
Rating 8 - Good. 399 out of 999 reviews" "
Rating 6 - Okay. 113 out of 999 reviews" "
Rating 4 - Poor. 27 out of 999 reviews" "
Rating 2 - Terrible. 19 out of 999 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great ,the staff were great they couldn’t do enough for us they looked ,after every thing for us ,so helpful The food was fab the room was beautful the swimming pool was fab we give it 5 star all the way. A big thank you to all the staff for all your hard work a really great hotel and a great place to stay Michelle and Martin
Stayed 13 nights in Nov 2019
Response from Horizon Karon Team on 7 Apr 2020
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Horizon Karon Team on 29 Feb 2020
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 18 nights in Jan 2020
Response from Horizon Karon Team on 29 Feb 2020
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2020
Response from Horizon Karon Team on 29 Feb 2020
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Management Team on 8 Jan 2020
Dear Sir, Thank you so much for letting us know your holiday is an enjoyable one by giving us score 5 of 5 . We look forward to welcome you many more times at Horizon Karon Beach Resort & Spa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, situated on edge of Karon beach, just next to Kata beack, both lovely. Hotel staff friendly and helpful, lots of trees and wooden walkways. Adults only pool and Club lounge offering teas and coffees through the day.
Stayed 5 nights in Dec 2019
Response from Management Team on 8 Jan 2020
It was a pleasure to have you stay with us. We are thankful that you took the time to let us know of your enjoyable experience with us. Please do feel free to contact us for any further assistnce if you may need and we are looking forward to welcome you back amny more times at our resort

6/10 Okay

Mel, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Rooms are pretty small. Didn’t care for their breakfast buffet, I wish they had a more authentic Thai breakfast. Considering Phuket is a very tourist area, it was still hard to communicate with the staff. Also wish they had a complimentary shuttle to the airport.
Stayed 7 nights in Dec 2019
Response from Horizon Beach Management on 25 Dec 2019
Thank you very much for your feedback and comment will be brought up to our Chef to have more varieties of Thai authentic in our breakfast buffet as well as to get staff train for making them more sufficiently speaking in English. We however wish you back home with safe and looking forward to welcome you more time at Horizon Karon Beach Resort & Spa

6/10 Okay

Kari

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
An okay place, but I wouldn’t stay there again.
The hotel itself is beautiful and we had okay customer service for the most part. Everyone was polite and friendly. It has a beautiful location and they will Take you back and forth to the Main Street in a Tuk Tuk so you don’t have to walk up and down the hill. It is more than an hour to get to from the airport and will cost you about 1200 bhat each way. They broke one of our bags when the bellhop was bringing our bag to the rooms for us, but refused to take responsibility for it. They said it must have happened at the airport, however it was working correctly when we arrived at the hotel. They also tried to put three people in a room with one king size bed until we made them change it. Lastly, the room was INCREDIBLY humid at night because there are visible gaps in the window seals and the humidity gets into the room. They did offer is one night of vouchers for the dinner buffet to try to make us happy which was okay, but by that point we were so frustrated with the bag being broken and not being able to sleep well due to the humidity in the room at night that it really didn’t make a difference.
Stayed 2 nights in Sep 2019
Response from Horizon Karon Team on 12 Oct 2019
It was a pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us, please accept our apologies regarding the unpleasant experience. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and we received a feee room upgrade for being Expedia gold vip.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big choice for breakfast, choice of 2 pools, friendly staff Spa staff were not very helpful, room service food was expensive
Stayed 11 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food for breakfast and dinner. Very clean swimming pools.
Stayed 6 nights in Jun 2019
Response from Horizon Karon Team on 3 Jul 2019
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

6/10 Okay

Verified traveller

Stayed 4 nights in May 2019
Response from Horizon Karon Team on 12 Jun 2019
It was a real pleasure to have you stay with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

10/10 Excellent

MIAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is on a little hill but not far from the beach. There is a tuk tuk runs up and down the hill at your convenience. We got there a bit early but the room was already ready for us and they let us in early! Good things- Friendly staff, spacious room( we were upgraded), nice pools, a games room for kids, Picnic mats - very useful Free shuttle to Parong Things need to improve Bathroom sink needed a bit of fixing- the cleaning lady must have seen it but she just left it unattended which I found very odd. Kids club is just a sad looking playground. It looked empty all the time we were staying. Overall, we were very happy with the resort.
Stayed 2 nights in Apr 2019
Response from Management Team on 18 May 2019
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us was a memorable one . We look forward to welcome you back and many more times at our resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel staff , food, location all amazing
Stayed 10 nights in Apr 2019
Response from Management Team on 18 May 2019
Thank you very much for choosing our resort for your recently holidays. Your feedback of holiday enjoyable will be passed to all of our staff as well

8/10 Good

Verified traveller

Stayed 12 nights in Apr 2019
Response from The Management Team on 3 May 2019
Thank you for your feedback by giving us a score point. Please feel free to let us know if you have further feedback to share with us. We look forward to welcome you many more times at Horizon Karon Beach Resort & Spa

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Pros: Lovely location, relatively quiet depending on room location, food choice (breakfast) excellent. Cons: Steep hill, mini mart expensive and not much choice, theme nights expensive, pool regulations clearly sign posted not adhered too (kids jumping and diving, using water guns) not a very relaxing atmosphere. Having the luxury of 2 pools maybe one should be adults only!!
Stayed 6 nights in Apr 2019
Response from The Management Team on 23 Apr 2019
Thank you very much for your feedback and letting us know you love our location and the breakfast. With regards other part of our facilities your comment will be brought to the concerned for look into and keep improvement. We look forward to welcome you back at Horizon Karon Beach Resort & Spa

6/10 Okay

Markus, Auckland NZ

Liked: Cleanliness, amenities, property conditions & facilities
Nice design of pool and garden area. The gym is good too. Room was really nice. Location is good, can walk to Kata beach. Some reception staff is rude and needs more training. An email has been sent to the management about a few matters. Food in breakfast buffet is poor. Rice wasnt even cooked properly or overheated b4 servuce. Poor selection and variety of food.
Stayed 8 nights in Mar 2019
Response from Horizon Team on 16 Apr 2019
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us, please accept our apologies regarding the unpleasant experience. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price, location was great and the shuttle service to Patong came in handy.
Stayed 5 nights in Mar 2019
Response from Horizon Team on 16 Apr 2019
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay at the Horizon Beach Club resort. Great food - superb staff and nice resort. Would highly recommend. Really relaxing vacation which was exactly what we wanted. Had a late flight out so asked for a later check out. Originally said it was not possible but they then called to say that we could check out 2 hours late for free. Awesome. As I said very accommodating staff and highly recommended.
Stayed 7 nights in Mar 2019
Response from Horizon Team on 16 Apr 2019
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, excellent location, close to beaches & shops
Stayed 21 nights in Mar 2019
Response from Horizon Team on 1 Apr 2019
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Thailand styled resort with some age, but in great condition. Staff was very friendly and helpful. Rooms were very clean and had plenty of amenities. Easy to get around the resort, to the pools etc. Great breakfast outside on covered porch. Beautiful gardens and swiming pools. Great place to stay and easy to get around. Just down the hill plenty of restaurants/shops and they have a fast shuttle to get you up and down the hill. Fun place with great staff.
Stayed 3 nights in Feb 2019
Response from Management Team on 12 Mar 2019
It was a real pleasure to you have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
When we checked in, we found out they were kind enough to upgrade us to club except we have a 15 year old son and the minimum age is 18. Thus we had to change rooms the next day so we didn’t really settle in until the following afternoon. It wasn’t the hotel’s fault, but it was a pain. They did their best to make us happy as rules are rules. They graciously let us have a late check out on the last day. All in all the resort is fine. It is dated but most are in Phuket. Our toilet required ZERO paper products, which is why I rated the facilities average. For those new to Phuket, be prepared for a more undeveloped atmosphere than the Caribbean.
Stayed 5 nights in Feb 2019
Response from Management Team on 20 Feb 2019
Thank you so much for your review. Please accept our sincere apologize to make your first day of holiday inconvenience. Please do not hesitate to contact us if we could be of any further assistance.

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, great location, beautiful pool. Thanks!
Stayed 2 nights in Jan 2019
Response from Management Team on 4 Feb 2019
Thank you for staying with us. It is a pleasure to hear our staff , pool and hotel location made you enjoyed this holiday. We trust you had a safe journey home, and wish to welcome you back during a future holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very near to the beach, and cosy feeling.
Stayed 2 nights in Jan 2019
Response from Management Team on 4 Feb 2019
Thank you very much for your time , it is very nice feedback from you. All staff members are looking forward to welcome you many more times at our resort

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2019
Response from Horizon Team on 1 Apr 2019
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
We wanted to upgrade rooms paying extra but the only good options were in a 4th floor with no lift. Too bad option for a relaxing holiday
Stayed 5 nights in Jan 2019
Response from Management Team on 2 Feb 2019
Dear Valued guest, Thank you for your feedback and deeply apologize regards rooms on lower floor are not available for your upgrade and caused your experience at our resort. We however doing hope your next return we could assist you more in advance and looking forward to welcome you again at Horizon Karon Beach Resort

6/10 Okay

Mel, Australia

Liked: Staff & service, room comfort
Good location - easy walk to both Kata and Karon beach. Nice pool. Hotel a bit run down. Bathroom wasn’t great. Needs some maintenance work.
Stayed 2 nights in Jan 2019
Response from Management Team on 2 Feb 2019
Dear Mel, Thank you so much to letting us know that you loved our pool and hotel location. With regards hotel and bathroom make you felt its rundown, we appreciated your honest feedback and will take it to our account to look into further refurbishment. Please do not hesitate to let us know if you may have further information to pass to us. We hope to have opportunity to welcome you back in the near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very good resort with superior facilities and restaurants. Only issue was the smell of sewarsge on the one side of one of the swimming pools
Stayed 3 nights in Jan 2019
Response from Management Team on 30 Jan 2019
Thank you very much for your honest review and letting us know your were having a great holiday with us. With regards an issue, since we are having 2 wings, kindly give us direction which swimming pool please. Any further information you have please do not hesitate to contact us back at any time

8/10 Good

Joseph, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location & staff are really great. Rooms are very basic and dated. We wish we had upgraded to a nicer room. Karon beach is lovely & hotel offers a free shuttle to their sister hotel in Patong which is very useful! Facilities are very nice- it was just a shame about the room but you get what you pay for! Would definitely recommend this hotel.
Stayed 6 nights in Jan 2019
Response from Management Team on 26 Jan 2019
Dear Joseph, Thank you so much for your honest review. Your feedback is constantly helping us to review our property, facilities and services in order to improve all of these to meet guest 's expectations. We hope to have opportunity to welcome you back at our resort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Overall a nice hotel, a few hick ups with staff telling me one thing and then finding out that it was not true. Leak in bathroom not fixed when reported, but the shower head was replaced as it was faulty. OUR ROOM ATTENDANT WAS JUST LOVELY. Would stay again although food is not great, in fact its needs to be addressed.
Stayed 9 nights in Jan 2019
Response from Management Team on 19 Jan 2019
Dear Sir/Madam, Thank you very much for your honest review. Your information will be address to department concerned directly. Thankfulness for feedback , it is helping us to constantly keep upgrade our services and facilities. If we could be of any assistance to your next visit please feel free to lets us know.

10/10 Excellent

Sanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Management Team on 2 Jan 2019
thank you so much for your score showing your appreciation of hotel facilities and services. Should you need any further assistance please feel free to contact us back at any time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2018
Response from Management Team on 2 Jan 2019
Thank you very much for giving us high score of appreciation of hotel services and facilities. if we could do anything more, please feel free to let us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2018
Response from Management Team on 22 Dec 2018
Thank you so much for rating us, we are very gladly to know that your stay was wonderful one.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2018
Response from Jeerapan on 22 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Nov 2018
Response from Management Team on 22 Dec 2018
Dear Mr. Andrew, Thank you very much for rating us, it is our highly appreciated. We are looking forward to welcome you many more times at Horizon Karon Beach Resort & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Nov 2018
Response from Jeerapan on 22 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location within walking distance to lots of restaurants, shopping and the beach. The resort is up on a hill and away enough from the busy streets so you can enjoy some peace and quiet when needed. Breakfast buffet was amazing!
Stayed 5 nights in Nov 2018
Response from Management Team on 22 Dec 2018
Dear Paul, Thank you so much for your great feedback, we are very happy to hear that you stay was wonderful one. We look forward to seeing you many more time at Horizon Pakaron Beach Resort & Spa

8/10 Good

Liz, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
short walk to the beach with free shutle if you prefer instead. Nice and spacious rooms,
Stayed 4 nights in Nov 2018
Response from Kannika on 19 Nov 2018
Thank you very much for staying with us during your recent holiday to Phuket, and for taking the time to leave a lovely review. It is a pleasure to see that you have had a great time in our resort, and that the tuk tuk service to the beach and the room were to your liking. We trust you had a safe journey home, and wish to welcome you back during a future holiday.

10/10 Excellent

Viktor, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast and afternoon snacks in Club wing. Near beach location. Tuk-Tuk hotel delivery.
Stayed 16 nights in Oct 2018
Response from Kannika on 2 Nov 2018
Thank you for staying with us during your recent holiday in Phuket, and for taking the time to leave a short but lovely review. It is a pleasure to see that you have had a great time in our resort, and that the breakfast buffet , happy hour and tuk tuk service were to your liking.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Oct 2018
Response from Kannika on 30 Oct 2018
Thank you for staying with us. We trust you had a safe journey home, and wish to welcome you back during a future holiday.

6/10 Okay

Patrick

Disliked: Cleanliness, property conditions & facilities
Horrible first impression but inproved over time
Initially we were placed in a smaller, cheaper room then what we'd paid for. It was in a horrible location of the resort. We walked through the beautiful grounds of the resort only to be led to a dark dank area with smelly public bathrooms, a flickering overhead light, and a musty odor to accompany our ugly view of the resort's huge blue water barrels. Once inside the room I saw that all the shelves were dirty and or dusty, the shower curtain had spots of mold, and there was a streak of dried blood on the outer part of the bathroom sink. Clearly this room hadn't been properly cleaned. Then, to make matters worse, I find out later in the evening that THIS ENTIRE RESORT DOES NOT PERMIT GUESTS TO FLUSH USED TOILET PAPER DOWN THE TOILET! I do not understand how a resort can be considered 4 Stars when their guests are forced to put used toilet paper into their trash cans. When I spoke to the front desk regarding the toilets, they initially tried to claim that this is the case in ALL of Thailand. Yet when I told them the toilets in Bangkok worked fine, they lied again and claimed all of the toilets within Phuket are unable to flush toilet paper.Despite these many mishaps, Horizon refused to give us any money back or permit us to check-out early. There was never even an apology. There was an attitude that since they already had our money, we were stuck and they couldn't have cared less about our discomfort, or about the fact that we'd been given the wrong room.
Stayed 5 nights in Oct 2018
Response from Kannika on 30 Oct 2018
Thank you for your kind comments regarding the room and location of the room has been noted. , we will be sure to pass these on to our housekeeping & engineering team. I do apologise if your room did not meet your expectation in regards to cleanliness and location will certainly address the issue with our team as a matter of urgency.

8/10 Good

Trudy

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Definitely Not A Four Star
Definitely not a 4 star. Very dated, not clean and everything was old. Upgraded to The Privilege Club side of the hotel but still not great. Won’t be returning.
Stayed 3 nights in Oct 2018
Response from Kannika on 19 Oct 2018
Your feedback regarding the hotel very dated and old have been noted. We are so sorry you were unhappy. We will work hard to fix the issue you experience. Thank you for stayed with us.

6/10 Okay

Sharon

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointing Stay
We were disappointed with the Resort. Our first room had a horrible smell. We spoke to someone at reception and we were moved to a different room. The new room was better (i.e. no smell) however it wasn’t very clean, the bed was awful and the room looked run down. The next day we got a phone call from reception about our room. When we went to reception to ask what the phone call was about we were told that no-one had phoned. We waited for an hour for someone to phone us back and no-one ever did. Breakfast in the morning was good. Dinner on the first night was ok but over priced. The pool area was lovely. Given the number of hotels/resorts nearby I’m not sure we would choose to stay here again. The hotel is advertised as a four star but felt more like a three star.
Stayed 2 nights in Oct 2018
Response from Kannika on 19 Oct 2018
Regarding to your feedback have been noted, and will be used to improve this service. We are sorry you were unhappy. we will work hard to fix the issue you experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing resort, helpful staff, we will be back next holiday for sure!
Stayed 6 nights in Sep 2018
Response from Kannika on 10 Oct 2018
Thank you for staying with us during your recent holiday in Phuket, and for taking the time to leave a short but lovely review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Friendly staff and beautiful hotel which is close to beach and shops.
Stayed 7 nights in Sep 2018
Response from Kannika on 10 Oct 2018
Thank you for staying with us, and for taking the time to share your experience with us and fellow travellers. We are glad to see that you have had an amazing time, and wish to welcome you back.

10/10 Excellent

Melissa, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, food was great, well kept hotel
Stayed 11 nights in Sep 2018
Response from Kannika on 10 Oct 2018
Thank you for staying with us. It is a pleasure to hear that our staffs and food was great. We trust you had a safe journey home, and wish to welcome you back during a future holiday.

10/10 Excellent

Zulma, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is friendly and very helpful. Great amenities. Shuttle service to Paton beach saves time and Money
Stayed 2 nights in Sep 2018
Response from Kannika on 19 Oct 2018
Thank you for staying with us during your recent holiday in Phuket, and for taking the time to leave a short but lovely review.

8/10 Good

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Karon
Good location for a family. Away from the craziness if Bangla Road and other hotspots. It's smack at the junction between Karon and Kata beaches. Loads of eateries and shops in both directions. Except the hotel being up a hill. There's a tuk-tuk to bring you down but at night we couldn't find the phone booth we are supposed to use to call it again to bring it up. We are quite fit but it was still a struggle making it back up while carrying my boy at the end of tired day. They also provide transport to the Ir other hotel in Patong which is awesome. Except the first bus is only at 1.30pm so if you want to go earlier you'll need to get something else. The hotel grounds are big with lots of steps which can get slippery when wet. The costlier rooms are right next to reception and have their private pool so you can avoid the walk if you take that. The pool was nice and there are 3 in the main areas. The gym was adequate for our short stay. Had I stayed a week iy would not have been. Children's club was decent. We bought the buffet dinner for 2 from reception and our 4yr old was supposed to be free, however the restaurant guys tried to charge us after we had finished our meal. Hotel provided beach towels, mats and umbrellas. The beach close to the hotel ( down the hill and across the road) was not usable due to mo soons but we brought them to patong and had a great time there. Overall would defo consider this place again.
Stayed 3 nights in Aug 2018
Response from Kannika on 19 Oct 2018
Thank you for the feedback from your recent stay . We were delighted to read you had an enjoyable stay with us and that you had time to experience many of our services. Thank you for your kind comments regarding to the phone to calling Tuk Tuk at night time. I do apologise for the issue happen in the restaurant. Thank you once again and we hope to welcome you back to stay with us in the future.

10/10 Excellent

David, Turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was beautiful. Friendliest and most helpful staff I have ever come across. Will definitely be returning.
Stayed 6 nights in Sep 2018
Response from Kannika on 19 Oct 2018
Thank you for staying with us during your recent holiday in Phuket, and for taking the time to leave a short but lovely review.

8/10 Good

Matthew

Great servic/bed and pillows very comfortiable/breakfast very good
Stayed 7 nights in Sep 2018
Response from Kannika on 19 Sept 2018
Thank you very much for staying with us during your recent holiday to Phuket, and for taking the time to leave a lovely review. It is a pleasure to see that you have had a great time in our resort, and that the breakfast buffet were to your liking. We trust you had a safe journey home, and wish to welcome you back during a future holiday.