On the beach, white sand, beach towels, windsurfing

Reviews of Centara Grand Beach Resort Phuket

5 out of 5
Centara Grand Beach Resort Phuket
683 Patak Road, Karon Beach, Karon, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 421 out of 862 reviews" "
Rating 8 - Good. 282 out of 862 reviews" "
Rating 6 - Okay. 97 out of 862 reviews" "
Rating 4 - Poor. 37 out of 862 reviews" "
Rating 2 - Terrible. 25 out of 862 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sushil, Matthews

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Beach access nice however problems with bed bugs, general cleanliness and staff not addressing the issues at hand - simply giving canned responses.
Stayed 4 nights in Apr 2023
Response from Management Team on 17 Mar 2024
Dear Sushil,Thank you for taking time to share your feedback following your stay a year ago with us.In regards with the bug, we have record that we asked pest control company to check the room right after we received your feedback, screened the mattress and even open the light switches nothing could be found. In addition, our nurse visited you at the room to check your symptoms and found that it was not infection by bed bugs, and offered you to check at hospital at the Skin Center for more clarification which you denied.Once again thank you for sharing your feedback and staying with us.Best Regards,

10/10 Excellent

Shibuki

Stayed 2 nights in Feb 2024
Response from Management Team on 25 Mar 2024
Dear Shibuki,Thank you for your rating for us.Best Regards,

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was really nice but the prices at the bars and restaurants were an absolute ripoff. Not enough sun beds for the amount of people. Lazy river needs cleaning more often.
Stayed 4 nights in Feb 2024
Response from Management Team on 24 Feb 2024
Dear Christine,Thank you for your comments following your recent stay with us. Your comment on sunbed and lazy river have been noted and shared with team.In addition we compare our prices with all our competitors to be same level as us, our prices are considerably in line with others.May we take this opportunity to thank you again for staying with us and we trust you had a safe journey home.Best Regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from Management Team on 29 Jan 2024
Dear David,Thank you for your great rating for us.Best Regards,

10/10 Excellent

Kritika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management Team on 29 Jan 2024
Dear Kritika,Thank you for your excellent rating for us.Best Regards,

8/10 Good

Pyarali

Stayed 6 nights in Dec 2023
Response from Management Team on 30 Dec 2023
Dear Pyarali,Thank you for your rating for us.Best Regards,

8/10 Good

Sammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very good for families, it’s very clean and well maintained, food was good and activities for kids were good. However, it is quite far from the main Phuket City, if you just want to relax and enjoy at the resort it’s a good option but if you want to visit Phuket city and main areas then you’ll have to hire a taxi and it could get quite expensive if you end up doing few times since most attractions are at least half an hour away.
Stayed 3 nights in Dec 2023
Response from Management Team on 4 Feb 2024
Dear Sammy,Thank you for taking time to share your feedback following your recent stay with us.We are glad to read that food and activities were to your liking.We look forward to welcoming you back to our resort in the not too distant future. Best Regards,

10/10 Excellent

Nathaniel Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. The staff are amazing, we had the breakfast buffet every morning and the food was delicious. I would highly recommend getting a villa. The only negative point is the lax smoking regulations. It's hard to relax when other guests are smoking all around the pool and in outdoor eating areas. Would definitely go back.
Stayed 9 nights in Dec 2023
Response from Management Team on 24 Dec 2023
Dear Nathaniel Marc,Thank you for taking the time to post a review. We are pleased to read you found our resort met your expectation. We hope to welcome you again in a near future.Best Regards,

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Management Team on 24 Dec 2023
Dear Lisa,Thank you for your excellent rating for us.Best Regards,

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are absolutely precious. Very attentive and kind. They go out of their way to make you feel welcome. We will be back!
Stayed 7 nights in Dec 2023
Response from Management Team on 24 Dec 2023
Dear Stephen,Thank you for taking the time to write a review following your recent stay at Centara Grand Beach Resort Phuket.It is always wonderful to read about guests that had an enjoyable time with us and I appreciate you sharing this with fellow travelers as well.We look forward to welcoming you back to our hotel in the future.Best Regards,

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Nov 2023
Response from Management Team on 24 Dec 2023
Dear Alexander,Thank you for your rating. Let us know if you have any concern to address so we can serve you better in the future. Best regards,

10/10 Excellent

Satomi

Stayed 4 nights in Sep 2023
Response from Management Team on 13 Nov 2023
Dear Satomi,Thank you for leaving us excellent rating.Best Regards,

10/10 Excellent

Sarah Jane

Stayed 9 nights in Oct 2023
Response from Management Team on 4 Dec 2023
Dear Sarah Jane,Thank you for taking time to leave us excellent rating.Best Regards,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful
Stayed 7 nights in Oct 2023
Response from Management Team on 11 Nov 2023
Dear Joseph,Thank you for taking the time to write a review following your recent stay at Centara Grand Beach Resort Phuket.We hope to have the pleasure of welcoming you back to our hotel in the future.Best Regards,

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Management Team on 28 Oct 2023
Dear Jorge,Thank you for your excellent rating for us.Best Regards,

10/10 Excellent

Ashadee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Management Team on 7 Oct 2023
Dear Ashadee, thank you for your rating for us. Best regards,

8/10 Good

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second We have stayed at this property and we do love it even though it’s big you still feel secluded. The food is lovely. The staff are exceptional and we definitely recommend this resort.
Stayed 6 nights in Sep 2023
Response from Management Team on 11 Sept 2023
Dear Sandy, thank you for posting your review and for sharing feedback on your stay with us; very pleased to read that you had a great time at the resort. We hope you will choose to stay with us again when your travels next bring you to Phuket. Best regards,

10/10 Excellent

KOHEI

good
Stayed 2 nights in Sep 2023
Response from Management Team on 11 Sept 2023
Dear KOHEI, thank you for your review. Hope you'll consider staying with us next time you visit Phuket. Best Regards,

8/10 Good

Beverly, Te Awamutu

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Management Team on 3 Sept 2023
Dear Beverly, thank you for your rating for us. Best regards,

10/10 Excellent

Natalia, Redondo Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023
Response from Management Team on 21 Aug 2023
Dear Natalia, thank you for your rating for us. Best Regards,

6/10 Okay

jace c

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great on the beach but that was about it. The hotel is very run down and tired. Limited staff. Pool area was lacking. Looks like they need to put a little bit of money into to bring it back. Would not recommend staying here. We ended up checking out early to go back to our original hotel from earlier in our trip.
Response from Management Team on 21 Aug 2023
Dear jace, thank you very much for sharing your feedback on your recent stay with us. We do appreciate your comments on areas where we can make improvements. Best Regards,

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Grand Centara. It is probably the best resort in the area - convenient to the beach and local shops/restaurants. The spa was the best one we’ve been to.
Stayed 14 nights in Aug 2023
Response from Management Team on 21 Aug 2023
Dear Martina, thank you for taking the time and effort to write a review for us.We couldn't be happier to learn you had a great stay with us and we look forward to having the pleasure of welcoming you back to our resort in the future. Best Regards,

10/10 Excellent

Charles, Redondo Beach

Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in Jul 2023
Response from Management Team on 21 Aug 2023
Dear Charles, thank you for your rating for us. Best Regarsd,

6/10 Okay

Ashley Dean

Liked: Cleanliness
Stayed 5 nights in Aug 2023
Response from Management Team on 21 Aug 2023
Dear Ashley Dean, thank you for your rating. Let us know if you have any concern to address so we can serve you better in the future. Best regards,

10/10 Excellent

Megan P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay and would enjoy visiting again. I went with my son and he LOVED the pool and water park area. The beach is accessible right off the pool but the water is too rough to go in. That didn’t effect our plans as the pool was more than enough to meet swimming desires. There is a swim up bar that you can get drinks from and food too. If you want to go into Patong it’s a short taxi or Tuk Tuk ride away and runs about 400 baht. The lobby can arrange a taxi for you and even charge it to your room. Very convenient! Food was good but with a picky eater, it became a little too repetitive. That would be the only complaint. We just took a taxi into Patong and hit up the mall or other food establishments. Highly recommend for families!
Stayed 7 nights in Jul 2023
Response from Management Team on 12 Aug 2023
Dear Megan P,We are delighted to read of your super-positive comments and 5-star rating of our resort and services. We appreciate such fine comments and are so happy to learn of your most enjoyable stay with us. We do hope that you will have the opportunity to return to Phuket very soon.Best Regards,

8/10 Good

Oscar

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Beautiful location but lacked
Room doors do not have a barrier at the bottom to seal the doorway so bugs and lizards would get in. Also, Beach had a lot of crude oil balls wash up on the beach and cause feet and shoes to get dirty. No warning sign
Stayed 3 nights in Aug 2023
Response from Management Team on 12 Aug 2023
Dear Oscar, Thank you for staying with us and for taking the time to share your feedback.We are sorry to read your disappointment and my apologies for our shortcomings during your stay. We strive the best service for all our guests. Your comments have been shared with our management team for improvement.We trust that you have had an enjoyable time in Phuket and that you had a safe journey home.Best Regards,Management Team

6/10 Okay

Ying Wah

Disliked: Cleanliness
Old room and the restaurant is dirty
Stayed 6 nights in Jul 2023
Response from Management Team on 4 Aug 2023
Dear Ying Wah,Thank you very much for sharing your feedback on your recent stay with us. We do appreciate your comments on areas where we can make improvements. Best Regards,

8/10 Good

Kristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast was great, the lazy river was a crowd pleaser and great kids club.
Stayed 5 nights in Jul 2023
Response from Management Team on 4 Aug 2023
Dear Kristina,Thank you for taking the time to communicate your valuable feedback to us following your recent stay.We're glad to learn that you enjoyed all aspects of your visit.We hope to have the pleasure of welcoming you back to our hotel in the future. Best Regards,

8/10 Good

Vickie

Liked: Staff & service, room comfort
We enjoyed our stay.the pools breakfasts were fabulous.Staff helpful and lovely The shower is difficult to manage.The outdoor seating was extremely hard and uncomfortable. It’s not up to 5* standard as lacked maintenance.which might be an over run from Covid Days
Stayed 5 nights in Jul 2023
Response from Management Team on 4 Aug 2023
Dear Vickie,We thank you for your taking the time to share your experience. Your compliments for our staff, pool and breakfast are greatly appreciated and it will certainly inspire our team spirit. We acknowledge your constructive feedback regarding outdoor seating. We trust that you have had an enjoyable time in Phuket and that you had a safe journey home.Best Regards,

4/10 Poor

Sonia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Picked this hotel becoz of the large pool and lazy river. I did read about the previous feedback from other visitors that the hotel is old so didn’t expect it like the hotel photos. However, it is much worse than expected, old is fine but lack of maintenance and cleaning. You can see damages everywhere without fixing, dirty furnitures with bird poo and stains, pools full of leaves but no one ever cleaned. Our room was dirty also, stains all over the bathroom and jacuzzi that we didn’t even use in the end. However, staffs are nice and helpful.
Stayed 2 nights in Jul 2023
Response from Management Team on 4 Aug 2023
Dear Sonia,We are terribly sorry that there were several aspects which we fell short of your expectations and would like to sincerely apologize for not being able to provide you with a remarkable holiday experience. We do appreciate all our guests’ feedback, as this allows us to continuously improve the level of service we provide to our guests. Please rest assured that your valuable comments have been passed on to our team. We trust that you have had an enjoyable time in Phuket and that you had a safe journey home.Best Regards,

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel. The staff could not do enough. Good food and brilliant service. Highly recommended.
Stayed 6 nights in Jun 2023
Response from Ridwan on 5 Jul 2023
Dear Martin, thank you very much for your feedback. Best regards, Ridwan Heriyadi, Hotel Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel.
The hotel was lovely and the staff were great. Fantastic room, great balcony and excellent pool. Karon itself wasnt as nice as we were led to believe originally, quite small and not much option for bars etc plus not walkable from the hotel as taxis needed each way. Overall a lovely stay.
Stayed 5 nights in Jun 2023
Response from Ridwan on 27 Jun 2023
Dear Dan, thank you very much for sharing your review and feedback. We appreciate it. We are glad to know that you had a fantastic stay. Karon beach area can be accessed via beach, depending on the tide of the sea water. Best regards, Ridwan Heriyadi, Hotel Manager

6/10 Okay

Mariette

Travelled with group
Liked: Staff & service
Proximity to beach was great. Room was very clean. Dining options and food were good. The swim up bar was extremely filthy, as was the beach. The people at Reception were quite bland. The lack of English speakers made communicating difficult. Signage on this property was rare making it easy to get lost. Grounds should be swept and cleaned, though the pool area and stairs leading to rooms were extremely unkempt. The gym, however, was impressive. This is a Not-so-Grand hotel. We didnt see how they call themselves a 5.Star resort.
Stayed 2 nights in Jun 2023
Response from Ridwan on 27 Jun 2023
Dear Mariette, thank you for your feedback. We appreciate it. Most of the staff speak English. We do clean the garden and other public area regularly. It is rainy season when the rather strong wind blow could be encountered through out the day. With such a lush garden around the resort, we could expect dried leaves around the resort. Best regards, Ridwan Heriyadi, Hotel Manager

10/10 Excellent

Vanthong

Stayed 2 nights in Jun 2023
Response from Ridwan on 5 Jul 2023
Dear Vanthong, thank you very much for your rating. Best regards, Ridwan Heriyadi, Hotel Manager

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service
Great
Response from Ridwan on 27 Jun 2023
Thank you Mr. Deepak. We appreciate your feedback. Best regards, Ridwan Heriyadi, Hotel Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with the family
Stayed 8 nights in May 2023
Response from Ridwan on 27 Jun 2023
Dear Catherine, thank you very much for your feedback. We appreciate it. Best regards, Ridwan Heriyadi, Hotel Manager

10/10 Excellent

Montri

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect. The resort was so beautiful and so well looked after. The swimming pools were fabulous. Very easy access to the ocean too. The staff were super friendly and helpful. We had a wonderful time. Best resort I’ve ever stayed at.
Response from Ridwan on 27 Jun 2023
Dear Montri, thank you very much for your kind feedback. We appreciate it. Best regards, Ridwan Heriyadi, Hotel Manager

4/10 Poor

EIMY, OURA

Travelled with family
Disliked: Property conditions & facilities
I checked in at night, and as I didn't have breakfast, I made the request, but the attendant charged me a deposit of 14,000 baths saying that it would be returned in 45 days, but it was not explained in more detail why of the reservation and what it would be used for, but nothing of this was written on the website when I made the reservation. Towel changes had no set time, sometimes in the morning and sometimes in the afternoon, I found it inconvenient.When changing towels, there was a day when the floor towel was not replaced. The pompu of the shampoo container came loose and stayed that way throughout our stay. At breakfast, there were a lot of mosquitoes, I've always been bitten by mosquitoes, and in the bathroom near the restaurant too. I understand it's nature but something should be done to minimize it. For those who are used to 4 to 5 star hotels in Japan, I do not advise having this experience. I also don't even know if I will be refunded the 14,000 bath deposit.For the price paid and in general I give 2 stars. But on the structure, despite being a little old, and the location, I give it 4 stars
Stayed 7 nights in May 2023
Response from Ridwan on 27 Jun 2023
Dear EIMY, thank you for your feedback. Our apology for not meeting your expectation. The deposit is to cover the expenses you might have apart from room charges. If no deposit placed, guest should pay each transaction by cash or credit card which is not convenient. If deposit is set, guest can charge any expense to the room account. The deposit is refundable upon check out. Pleas let us know if further assistance required. We appreciate your feedback. Best regards, Ridwan Heriyadi, Hotel Manager

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Favorite Phuket Resort for a Family Vacation
This was our second time staying at this hotel, and we'll stay there again the next time we visit Phuket. We stayed for a week for a family vacation. Our kids (aged 9 and 7) love the lazy river, rock jump, and water slides. The beach is beautiful, with waves that are fun/strong but not dangerous. The breakfast buffet is excellent, but we generally ate offsite for other meals. The gym is well equipped and was never crowded. The staff is incredibly friendly and helpful. The location is excellent. It's close enough to Patong Beach that we went there almost every night for restaurants and festivities, but it's removed enough that the beach is secluded and away from the tourist hordes. It costs 400 Baht for a hotel taxi to Patong Beach, and you can negotiate a Tuk-Tuk ride back for 300 Baht or less (for a family of four). This is a great option for families looking for the comfort of an all-inclusive resort, while being close to the craziness of Patong Beach and Bangla Road.
Stayed 7 nights in May 2023
Response from Management Team on 19 May 2023
Dear Will, Thank you very much for your feedback. We are glad to read that you enjoyed your second stay with us. We hope to welcome you again for your future holiday in Phuket. Best Regards,

10/10 Excellent

abdulaziz

Stayed 4 nights in Apr 2023
Response from Management Team on 6 May 2023
Dear abdulaziz, Thank you for your rating for us. Best Regards,

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with private pool rooms and on the beach. Walking distance to the main street. However had some electrical problems with the room and then moved to another with a blocked toilet
Stayed 4 nights in Apr 2023
Response from Management Team on 6 May 2023
Dear James, Thank you very much for your feedback. We appreciate it. Best regards,

8/10 Good

Saad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place and nice resort We enjoyed the free upgrade and water activities But we didn’t like the rigid restricted policy regarding the late checkout where they showed no interest to fulfill our demand
Stayed 2 nights in Apr 2023
Response from Management Team on 6 May 2023
Dear Saad, thank you for your feedback. We appreciate your comment. Kind regards,

6/10 Okay

ADAM

Travelled with partner
Liked: Staff & service
We've been lucky enough to have stayed at 5 other "5 Star Resorts" in Thailand and while Centara was a nice resort, at the price it is not in the same leagues as other resorts. Some examples which could have been improved, as we booked a Premier Suite, with Private Pool: - Booking a Pool Villa, yet not having any Pool Towels (arriving late after the pool area was closed, we could not get towels until the next day) - Suite Outdoor Area was very dirty and had not been cleaned properly for quite some time. (Large amounts of Bird droppings, dust, dirt outside, with quite a bit of mould build up on the pool we spilt some water on the floor inside and used a while towel to mop it up, the towel was brown after using) - No insect repellent for room or outside Suite area (There was no provisioning for any insect repellent, we had to purchase our own or not sit outside after dusk) - No Milk or creamer in the room (Coffee making facility in room, but no milk or creamer supplied) - No Takeaway Coffee facilities. (Only morning Coffee was available at the buffet and the takeaway cup was ridiculously small, coffee was very ordinary) - No shuttle to Karon city (While only a 10-15min walk, having an hourly or 2 x hourly shuttle would have been beneficial) Again, all in all, a nice resort - just not at the same standards of other 5 Star Resorts we've stayed at in Thailand previously.
Stayed 4 nights in Apr 2023
Response from Management Team on 28 Apr 2023
Dear ADAM, thank you for your feedback. Our apology for not meeting your expectation. We appreciate your comment. Kind regards,

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great pool area. Nice big rooms. The sea view with pool suite had a very limited view (we could have had a higher floor room as the hotel wasn’t busy!) Also it is advertised as a private pool but it wasn’t ‘private’ but overlooked from 3 sides - this needs to be made clearer in the room description. Finally the lighting in the room was very weak.
Stayed 4 nights in Apr 2023
Response from Management Team on 24 Apr 2023
Dear Helen, thank you for your feedback. Our apology for not meeting your expectation. We appreciate your comment. Kind regards,

10/10 Excellent

Beth, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the king suite with private pool and absolutely loved my room. The staff are amazing and very accommodating.
Stayed 4 nights in Apr 2023
Response from Management Team on 14 Apr 2023
Dear Beth, thank you very much for sharing your rating here. We appreciate it. Kind regards,

8/10 Good

boaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great property and location. Great for kids- The pool is amazing but a big problem with the tile.
Stayed 4 nights in Apr 2023
Response from Management Team on 14 Apr 2023
Dear boaz, thank you very much for your feedback. We hope you enjoyed the stay. Safe trip home and look forward to welcoming you back. Kind regards

4/10 Poor

WANKI

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 3 nights in Apr 2023
Response from Management Team on 6 May 2023
Thank you very much for your rating. Let us know if you have any concern to address so we can serve you better in the future. Best regards,

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Resort in Phuket
Was great place to stay. Hotel is right on the beach and it felt very private. Hotel staff were very friendly and accommodating. Would definitely stay here again
Stayed 4 nights in Mar 2023
Response from Ridwan on 29 Mar 2023
Dear Jesse, thank you very much for sharing your feedback with us. We appreciate your kind words on the staff and services. Best regards, Ridwan Heriyadi, Hotel Manager

6/10 Okay

JAE YOUNG

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room and restaurant but disappointing service
The facility was great. Room itself was sppacious and well maintained (clean) But the service in general, i was disappointed, for the following reasons. 1. taxi service is always late. 2. Activity/trip agency at Centera hotel (discova) was suspicious (counting cash and demaning us to pay more than stated)
Stayed 4 nights in Mar 2023
Response from Ridwan on 12 Mar 2023
Dear JAE YOUNG, thank you very much for sharing your feedback here. We appreciate it. We will look into the issues as mentioned here. Please our apology for not meeting your expectation. Best regards, Ridwan Heriyadi, Hotel Manager

10/10 Excellent

Lindsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! We love this hotel! This is our second time back (we were actually here a few weeks ago). The staff at this hotel are top notch! 10 stars if I could give it to them. The beds are super comfy, the beach is beautiful, the pool is so fun for kids, the kids club is great for kids 10 and under, and they have an activity team for kids and they are the BEST!!! My 5 year old had the time of her life with Carpe Diem team. What a great vacation. (I’ve visited the Centara in Pattaya & Krabi, and this one is the best!)
Stayed 2 nights in Mar 2023
Response from Ridwan on 8 Mar 2023
Dear Lindsay, thank you for sharing your feedback on your recent stay. We are pleased to hear that you enjoyed the stay. We appreciate your compliment to our team members. Looking forward to welcoming you back. Best regards, Ridwan Heriyadi, Hotel Manager