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Reviews of Burasari Phuket Resort & Spa

4 out of 5
Burasari Phuket Resort & Spa
18/110 Ruamjai Road, Patong, Phuket

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 1002 reviews" "
Rating 8 - Good. 329 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
I am glad that we were in a relatively quiet area as we were not really there to participate in the nightlife activities. We participated in many outdoor activities during our stay so slept bery well.
Stayed 3 nights in Mar 2024
Response from Burasari Phuket on 31 Mar 2024
Dear Mia, Thank you for the maximum rating, we are delighted to know you had an impeccable stay. We are looking forward to your next visit. Kindest regards,Burasari Phuket

10/10 Excellent

Safrarz

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful. Hotel was clean.
Stayed 1 night in Mar 2024
Response from Burasari Phuket on 31 Mar 2024
Dear Safrarz, Thank you for your recent stay and for sharing your feedback. We are happy that you enjoyed your stay Warm welcome back Kind regards, Burasari Phuket

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Burasari Phuket on 28 Feb 2024
Dear Marco,Thanks for the rating. We truly appreciate it !Kind regards,Burasari Phuket

10/10 Excellent

Jonathan

Stayed 7 nights in Jan 2024
Response from Burasari Phuket on 28 Feb 2024
Dear Jonathan,Thanks for the rating. We truly appreciate it !We look forward to welcoming you again on a return visit!Kind regards,Burasari Phuket

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Burasari Phuket on 4 Jan 2024
Thanks for the rating. We truly appreciate it !

8/10 Good

Stephen

Stayed 6 nights in Dec 2023
Response from Sun AFOM on 24 Dec 2023
Thank you for rating, We truly appreciate it !

4/10 Poor

Jaidlyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Went into our hotel room to find that the bathroom door had been freshly painted which left paint on our hands because we weren’t told that nor was a sign posted. The bathroom shower was a bit dirty and there were brown spots on the walls near the toilet. I also had a chicken Caesar salad from the restaurant in the hotel and woke up in the middle of the night with food poisoning. The pool bar blares music all throughout the night which can be heard in our room. The room we stayed in allowed us to have direct access to the pool and the beach is just a 4 minute walk but that was the only highlight of this hotel. Would not recommend.
Stayed 3 nights in Dec 2023
Response from Sun AFOM on 24 Dec 2023
Dear JaidlynThank you for sharing your feedback about your recent stay. We are glad to read you enjoyed the direct pool access and the proximity to the beach.However, please accept our sincere apologies for the challenges you experienced with the bathroom door and cleanliness. Your comments have been communicated to our team, and we are addressing these issues promptly to ensure a more seamless experience for our guests.Regarding your dining experience, we take all guest feedback seriously. While we regret any discomfort you may have experienced, we would like to clarify that attributing the upset stomach to a specific meal can be challenging, as it could result from various factors, including foods or beverages consumed throughout the day or other environmental factors.We hope to have the opportunity to welcome you back.Best regards,Burasari Phuket

6/10 Okay

Sophie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not a 5 star & rooms not as advertised. I booked the Elite Room and was so looking forward to the lovely balcony with the big sofa bed and canopy type thing as advertised. What we got was a tiny balcony with two wooden chairs. No table. No other decor. No view (I didn’t book the pool view so that’s ok I guess) but it was a huge disappointment!! Also, no coffee machine in the room (much cheaper hotels on this trip did have) and only one pillow per person in the room! Plus everything looks a little run down. On the positive side - staff are helpful, the room is huge and you’re given a beach bag with towels and mat and the hotel is in a great location for the beach. But over all was really disappointed and glad I only had one night here. This was the most expensive hotel of the trip we had by far and it was the worst!
Stayed 1 night in Nov 2023
Response from Burasari Phuket on 11 Jan 2024
Dear Sophie, Thank you for your feedback. While we are happy to know you enjoyed certain aspects of your stay, we regret to learn we could not fully meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused and thank you for bringing this to our attention. We hope we may receive an opportunity to host your stay again and convince you of the high standards we are known for. Kindest regards,Burasari Phuket

6/10 Okay

Megha

Stayed 5 nights in Nov 2023
Response from Sun AFOM on 24 Dec 2023
Thank you for rating, We truly appreciate it !

6/10 Okay

Simone

Travelled with group
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Burasari Phuket on 7 Jan 2024
Thank you for rating, We truly appreciate it !

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a slight issue with room at heck in by this was sorted very quickly.Room had everything you need and the staff couldn’t do enough for you they were very attentive.The room cleaner were absolutely fantastic.Every day we came back to a fully serviced room including fresh sheets .Breakfast was a joy , loads of choice. Had a very pleasant stay.
Stayed 12 nights in Oct 2023
Response from Burasari Phuket on 2 Nov 2023
Dear Tracy, Thank you for choosing to stay with us at Burasari Phuket and for rating us 5/5!! We are glad to know that you had a great experience at our hotel. We do hope to see you again very soon for another comfortable stay during your next trip to Phuket. Kind regards,Burasari Phuket

8/10 Good

divyan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
4 nights in phuket
The hotel is such a beautiful property. We got the pool access room. But the bathroom is in desperate need of renovation as it always has a stink. Our neighbours had the same issue. The hotel lights up these essential oils in the bathroom to drown out the smell but you can tell when you walk into the room. Other than that we actually loved the service and location.
Stayed 4 nights in Oct 2023
Response from Burasari Phuket on 2 Nov 2023
Dear Divyan,All of us at Burasari Phuket would like to thank you for taking the time to review your recent stay with us. We sincerely apologize for any inconvenience you’ve encountered and shall improve on the aspects you’ve mentioned. We look forward to welcoming you again on a return visit!Kindest regards,Burasari Phuket

8/10 Good

Wendy

Stayed 2 nights in Oct 2023
Response from Burasari Phuket on 24 Oct 2023
Thank you Wendy for your rating. We truly appreciate it !

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. The restaurant has impressive food options and delicious. Rooms are reasonable price, comfortable and ease access to the pool. Staffs are very caring and helpful. This is my second time with family and it was amazing. Thank you
Stayed 3 nights in Sep 2023
Response from Sun on 27 Sept 2023
Dear Frances,Thank you for the maximum rating, we are delighted to know you had an impeccable stay.We are looking forward to your next visit.Kind regards,Burasari Phuket

6/10 Okay

Saniah

Stayed 4 nights in Sep 2023
Response from Burasari Phuket on 16 Sept 2023
Dear Saniah, thank you for your feedback. We regret to learn we could not meet your expectations overall, and please accept our sincere apologies for any inconvenience this may have caused. It would have been helpful to know what we could have done better. Hopefully we may receive a chance to convince you from our product and services during a future stay. Kind regards, Burasari Phuket

8/10 Good

wai ming

Stayed 3 nights in Sep 2023
Response from Burasari Phuket on 16 Sept 2023
Dear Wai Ming, thank you for your feedback, and great to know you had an enjoyable stay overall. We look forward to having you with us again. Kind regards, Burasari Phuket

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Beautiful & Cozy, Surrounded with all types of Nature. Great Staff Awesome Breakfast 👌 Love Atmosphere of the Rooms and Pool Will be Back💯
Stayed 4 nights in Sep 2023
Response from Burasari Phuket on 16 Sept 2023
Dear Jose, Thank you the lovely review! We are thrilled to know you had a great experience, and your kind comments will be shared with the entire team. We are looking forward to welcoming you back. Kind regards, Burasari Phuket

10/10 Excellent

Ng

Stayed 4 nights in Aug 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Ng,Thank you for your feedback, we are delighted to know you had a splendid experience. We hope we may host your stay again the near future. Kind regards,Burasari Phuket

10/10 Excellent

Mohd Izdihar

Stayed 2 nights in Jun 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Valued Guest,Thank you for the maximum scores, and great to know you had a wonderful experience. We are looking forward to welcoming you back soon.Kind regards,Burasari Phuket

10/10 Excellent

Gözde

Stayed 3 nights in Jun 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Gözde,Thank you for the fabulous rating, and great to know you had an impeccable stay. We look forward to welcome you during your next holiday trip.Kind regards,Burasari Phuket

8/10 Good

CHUN PONG

Stayed 6 nights in Jun 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Chun Pong,Thank you for your feedback, and great to know you had an enjoyable stay overall. We look forward to having you with us again.Kind regards,Burasari Phuket

8/10 Good

Susan, West Wodonga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The elite pool access room was large and comfortable. There is a double daybed out on the deck with a mosquito net cover. Pool access from our pool deck was fantastic with wide steps and a hand rail. The bathroom tiles had some mold but that is to be expected in hot and humid countries. The staff were friendly and helpful. My only negative would be the smell coming from the bathroom waste drain and around the resort in general. Some days it was absolutely gross.
Stayed 8 nights in May 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Susan,Thank you for taking the time to share the impressions of your stay. We are excited to read you had a wonderful experience overall, yet have also taken note of the aspect that leaves room for improvement. Thank you for sharing this with us, and please accept our sincere apologies for any inconvenience this may have caused.We are looking forward to hosting your stay again.All the best,Burasari Phuket

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Only bad part was all the mosquitos. I wish they could put up zappers or tiki torches to deal with the mosquitos
Stayed 1 night in Jun 2023
Response from Burasari Phuket on 7 Sept 2023
Dear James,Thank you for your kind review, and great to read you had a wonderful experience overall. We will continue our efforts, in collaboration with the pest control partner, to keep the mosquito situation under control. We have also reached out to our neighbors to join force. We are looking forward to host your stay again in the near future.Kind regards,Burasari Phuket

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was absolutely beautiful rooms were great breakfast buffet was good. The only thing I would recommend is bug spray available everywhere those mosquitoes are vicious.
Stayed 4 nights in May 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Tamara,Thank you for your review, and we are happy to read you loved your stay. Mosquito repellent is available complimentary in all guest rooms, and we will continue our pest control efforts to keep the mosquitoes to a minimum.We are looking forward to welcoming you back soon! Kind regards,Burasari Phuket

6/10 Okay

leonel

Stayed 2 nights in May 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Leonel,Thank you for your feedback. We regret to learn we could not fully meet your expectations, and please accept our sincere apologies for any inconvenience this may have caused.We hope we may receive another opportunity to convince you from our product and services. Kind regards,Burasari Phuket

10/10 Excellent

Ricardo Vinicius

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price.
Stayed 1 night in May 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Ricardo, Thank you for the maximum scores. We are happy to know you enjoyed your stay. See you soon!Kind regards,Burasari Phuket

10/10 Excellent

Rob

Stayed 2 nights in May 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Rob,Thank you for the 10 out of 10 rating, and great to know you loved your stay. Hopefully we may welcoming you back soon.Kind regards,Burasari Phuket

10/10 Excellent

SUNGHO

Stayed 3 nights in May 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Sungho,Thank you for the maximum rating, and great to know you loved your stay. Hopefully we may welcoming you back soon.Kind regards,Burasari Phuket

10/10 Excellent

Conrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent trip! Always have a great stay at Burasari.
Stayed 6 nights in Apr 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Conrad, Thank you for your return visit, and great to know you loved your stay. Hopefully we may welcoming you back soon.Kind regards,Burasari Phuket

8/10 Good

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay in a Premier pool access room.
Stayed 1 night in Apr 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Naomi, Thank you for taking the time to share a review, and great to know you had a pleasant stay. Hopefully we may welcoming you back soon.Kind regards,Burasari Phuket

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very good and location was excellent, staff very friendly and manager attentive. Didn't like how some guests were allowed to take over the pool area with loud music and leaving things on seating while they were out for hours at a time. Some guests got very drunk and were swearing plus some female guests smoking joints around pool and children.
Stayed 7 nights in Apr 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Leslie, Thank you for your valuable feedback. Great to read you loved the location and services provided by our team members. We have also taken note of the areas that leave room for improvement, and will discuss these with the teams concerned. Please accept our sincere apologies for the inconvenience caused.We hope we may welcoming you back soon. Kind regards,Burasari Phuket

10/10 Excellent

Duong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay here! The property has it’s own unique vibe and style, fabulous Thai dishes at the restaurant (must try), great location (walkable to the beach and bars), good massages and not to forget friendly staff!
Stayed 3 nights in Apr 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Duong,Thank you for the 5 out of 5 rating, and great to know you loved our Thai cuisine. It truly is among the best in the area, and I can highly recommend to try the Pad Thai and Penang Curry, among other menu highlights.Looking forward to hosting your stay again.Kind regards, ManuelGeneral ManagerBurasari Phuket

10/10 Excellent

Daniel

Stayed 1 night in Apr 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Daniel, Thank you for the maximum rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket

10/10 Excellent

Daniel

Stayed 2 nights in Apr 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Daniel, Thank you for the maximum rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket

10/10 Excellent

Oluwatumininu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay in Phuket and it was the best. Literally in the centre of Patong. Great for families, solo travellers like me, couples or party vibes. The hotel is incredibly romantic and great backdrops for content. I got upgraded and was allowed an early check in which was fab. The staff were amazing. And just steps away from cheaper taxis; car or motorbikes. The wifi was a little weak in my room. But it was fantastic. I’ll be back!
Stayed 3 nights in Mar 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Oluwatumininu,Thank you for taking the time to share this detailed review. We are thrilled to read you compliments, and hope to welcoming you back in the near future.Kind regards, ManuelGeneral ManagerBurasari Phuket

10/10 Excellent

Ercan

Stayed 5 nights in Mar 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Ercan, Thank you for the maximum rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket

10/10 Excellent

Meriah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and amazing location!
I wish I would have stayed here the entire time I was in Patong… this hotel is so nice and the service is top notch, the breakfast was included and was good and the location is amazing, you can walk right to the beach in 5 minutes and lots of food around and walk to Bangla road within 10 minutes ! I 10/10 recommended staying here!
Stayed 1 night in Mar 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Meriah, Thank you for this fabulous review including some nice photographs. We are happy to know you loved your stay, and are looking forward to your next visit. Kind regards, ManuelGeneral ManagerBurasari Phuket

2/10 Terrible

Mary Grace

Stayed 2 nights in Mar 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Mary Grace, Thank you for your feedback. We regret to learn we could not fully meet your expectations, and please accept our sincere apologies for any inconvenience this may have caused.We hope we may receive another opportunity to convince you of our product and services. Kind regards,Burasari Phuket

10/10 Excellent

debra

Stayed 4 nights in Mar 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Debra, Thank you for the maximum rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket

8/10 Good

Rushin

Stayed 1 night in Mar 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Rushin,Thank you for your review, and we are happy to know you enjoyed your stay overall. We are looking forward to welcoming you back. Kind regards, Burasari Phuket

6/10 Okay

cathy

Stayed 1 night in Feb 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Cathy, Thank you for your feedback. We regret to learn we could not fully meet your expectations, and please accept our sincere apologies for any inconvenience this may have caused.We hope we may receive another opportunity to convince you of our product and services. Kind regards,Burasari Phuket

10/10 Excellent

Robin

Stayed 5 nights in Feb 2023
Response from Burasari Phuket on 24 Dec 2023
Thank you for perfect rating, We truly appreciate it !

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 3 nights in Feb 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Timothy, Thank you for the maximum rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely come back again
Stayed 3 nights in Jan 2023
Response from Burasari Phuket on 7 Sept 2023
Dear John, Thank you for the maximum rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket

8/10 Good

Dinara

Liked: Cleanliness, staff & service
Stayed 8 nights in Jan 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Dinara, Thank you for your review, and we are happy to know you enjoyed your stay overall. We are looking forward to welcoming you back. Kind regards, Burasari Phuket

6/10 Okay

Gomtesh

Liked: Cleanliness, staff & service, room comfort
Average property
Over all it’s a 4 star and compare to other 4 star like double tree Hilton or four points by shereton it stands no where.
Stayed 3 nights in Jan 2023
Response from Burasari Phuket on 7 Sept 2023
Dear Gomtesh, Thank you for your feedback. We regret to read that we could not fully convince you from our boutique resort product. We hope we may receive another opportunity to convince you the high standards we are known for.Kind regards, Burasari Phuket

10/10 Excellent

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything I wish the pool was bigger but it still was enjoyable.
Response from Burasari Phuket on 7 Sept 2023
Dear Nathalie, Thank you for the maximum rating, and great to know you enjoyed your stay. We might not have the biggest swimming pool, but we offer two of them :)We are looking forward to your next visit. Kind regards, Burasari Phuket

10/10 Excellent

Raphael Raul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. The staff are so friendly and nice.
Stayed 4 nights in Nov 2022
Response from Burasari Phuket on 7 Sept 2023
Dear Raphael Raul, Thank you for the wonderful rating and comment. Great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket

8/10 Good

Nachiketa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and lovely ambiance. Nice pool. A bit aged and likely suffering from pandemic economy. Water in room could get warm but not as hot as I wished for. Humidity is high, and clothes took long time to dry on rack in room. Liked the location, quiet yet short walk from excellent street food stalls and more. (I am surprised why anyone would go to Hooters or Hard Rock Café, when there are far better and culturally consistent places to go.) Recommended and I would stay here again.
Stayed 3 nights in Nov 2022
Response from Burasari Phuket on 7 Sept 2023
Dear Nachiketa, Thank you for taking the time to share this detailed review. We are thrilled to read your compliments and hope to welcoming you back in the near future.Kind regards, Manuel General Manager Burasari Phuket

6/10 Okay

Alejandra

Travelled with partner
The staff and service was alright and the property have potential. However, it needs improvement as the rooms and facilities seemed a bit old and not well maintained. Overall okay, but I think you can get the same product and service somewhere else for less.
Stayed 1 night in Oct 2022