Beach/ocean view

Reviews of Avista Grande Phuket Karon - MGallery

5 out of 5
Avista Grande Phuket Karon - MGallery
38 Soi Luang Phor Chuan Soi 1, Karon, Phuket

Reviews

9.2

Wonderful

Rating 10 - Excellent. 312 out of 461 reviews" "
Rating 8 - Good. 106 out of 461 reviews" "
Rating 6 - Okay. 33 out of 461 reviews" "
Rating 4 - Poor. 6 out of 461 reviews" "
Rating 2 - Terrible. 4 out of 461 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Young Hwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were outstanding. Every encounter with all staff members were exceptional as they were so kind and attentive. My partner and I also enjoyed the spa. Their massage and service was top notch.
Stayed 6 nights in Mar 2024
Response from Arun Vishnu on 27 Mar 2024
Dear Young Hwa,Thank you for sharing your experience! It's wonderful to hear that you found the staff and service at Avista Grande Phuket Karon to be outstanding. A kind and attentive staff can truly enhance the overall experience of a stay. I'm glad to hear that every encounter with the staff members was exceptional for you and your partner.It sounds like you both also had a delightful experience at the spa, with top-notch massages and service. A relaxing spa experience can be the perfect way to unwind and rejuvenate during a vacation. Thank you for highlighting these positive aspects of your stay! If you have any more feedback or if there's anything else I can assist you with, please feel free to let me know.Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Yurii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but need some maintenance in the room. Thanks
Stayed 7 nights in Feb 2024
Response from Arun Vishnu on 5 Mar 2024
Dear Yurii,Thank you for your feedback. Maintenance is crucial to ensure the comfort and satisfaction of guests, so I will make sure to pass on your comment to the appropriate department at the hotel. If you have any specific maintenance concerns or requests, feel free to share them, and I can assist you further.Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Feb 2024
Response from Arun Vishnu on 4 Mar 2024
Dear EricI'm glad to hear you found it nice! If you have any questions, need information, or if there's anything specific you'd like to talk about, feel free to let me know.!Sincerely,Arun VishnuGeneral Manager

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Arun Vishnu on 5 Mar 2024
Dear Erica,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Alya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel right next to Karon beach and walking distance to Kata beach with a delicious breakfast. Clean and stylish rooms. Excellent staff went above and beyond. Location is great as lots of restaurants and a night market very close by. Hotel is perfectly facing the sea such that the sun sets directly opposite it / excellent views.
Response from Arun Vishnu on 19 Feb 2024
Dear Alya ,Thank you for sharing your positive feedback about our hotel. It's wonderful to hear that you enjoyed the delicious breakfast, clean and stylish rooms, and the excellent staff who went above and beyond. The convenient location near Kata beach, restaurants, and a night market adds to the overall positive experience. The fact that the hotel is perfectly positioned for excellent views of the sunset is a fantastic highlight. If you have any more details or experiences you'd like to share, feel free to let me know. I'm here to assist!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent modern 5 star hotel set back away from the hustle and bustle of Karon and Kata yet walkable to local beach and nearby nightlife. Plenty of bars and restaurants to suit all. Across the road from Karon beach which is great for sunbathing and watching the sunset. Breakfast buffet was exceptional and well worth the additional cost. We utilised the on site spa for a Thai massage that was also a fantastic experience. Staff were very attentive and ensured our stay met every expectation (special thanks to Jitsinee Saswatsarnti (Nat) for assisting us). We booked a swim up sea view room that is worth the extra cost as gets the afternoon sunshine. Would definitely recommend this hotel.
Stayed 5 nights in Jan 2024
Response from Arun Vishnu on 14 Feb 2024
Dear JAMES,Thank you for sharing your positive experience at Avista Grande Phuket! It sounds like you had a wonderful stay and enjoyed the hotel's modern amenities, convenient location, and the exceptional services provided. The fact that you found the breakfast buffet worth the additional cost and had a fantastic experience at the on-site spa is fantastic to hear.I'm sure your detailed feedback will be valuable for others looking for a great place to stay in Phuket. If you ever have more feedback or questions, feel free to reach out. Safe travels, and I hope you have the opportunity for another excellent stay in the future!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Ravik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best for the buck period! Very friendly staff great food! Private area! Big balcony!!! Definitely coming back!
Stayed 2 nights in Jan 2024
Response from Arun Vishnu on 22 Jan 2024
Dear Ravik,That's fantastic to hear! I'm thrilled to know that you had a wonderful experience at the hotel. It's great that you found the staff to be friendly, enjoyed the food, and appreciated the private area and spacious balcony.Your positive feedback is valuable and can be helpful for other travelers looking for a great place to stay. If you have any more details to share or if there's anything specific you'd like assistance with, feel free to let me know. I'm here to help!Sincerely,Arun VishnuGeneral Manager

6/10 Okay

Hideo

Liked: Staff & service
Unfortunately we were disappointed with our room’s condition. Our door handle seemed broken and defective. They seemed to have repaired it temporarily but the problem persisted after a few times open and closing the door. The bathroom also smelled of mildew and the mini fridge was leaking. The view was spectacular and the hotel staff were nice but unfortunately the hotel rooms lacked the
Stayed 2 nights in Jan 2024
Response from Arun Vishnu on 19 Jan 2024
Dear Hideo,I'm sorry to hear about the issues you encountered during your stay. It's disappointing to learn about the problems with the door handle, smell in the bathroom, and a leaking mini-fridge. Your comfort is of utmost importance, and it's regrettable that these issues affected your experience.It's positive to note that you appreciated the spectacular view and found the hotel staff to be nice. They will likely appreciate your feedback and have an opportunity to address these issues for future guests.If there's anything specific you'd like assistance with or if you have more details to share, please feel free to let me know. I'm here to help.Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Himesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience at this hotel. We were travelling with two small kids and the hotel really did go out of their way to accommodate our requests. The staff were simply amazing and friendly, and a special mention to Vanshdeep, Oil, Pearl, Sai, Yulie, Joy and many more. The hotel was great, clean and was in a great location, especially with kids with shops and restaurants close by. We are vegetarian, and options for us were very limited at their restaurant, but that was the only issue we had. Other than that, it was truly a 5 star experience.
Stayed 6 nights in Dec 2023
Response from Arun Vishnu on 17 Jan 2024
Dear Himesh, I'm delighted to hear that you had an excellent experience at Avista Grande Phuket Karon and that the staff, including Vanshdeep, Oil, Pearl, Sai, Yulie, and Joy, contributed to making your stay memorable. It's great to know that the hotel's efforts to accommodate your requests for your small kids were appreciated.Your feedback about the limited vegetarian options in the restaurant is valuable, and it's something the hotel can consider for improvement. If you have any further comments or if there's anything else you'd like to share about your stay, feel free to provide more details. Your insights are helpful for both the hotel and potential future guests.Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, convenient quiet location, excellent breakfast!
Stayed 3 nights in Dec 2023
Response from Arun Vishnu on 22 Dec 2023
Dear Anna Thank you for sharing your experience! It's wonderful to hear that you found the staff very friendly, enjoyed the convenient and quiet location, and had an excellent breakfast. If there's anything else you'd like to highlight or if you have any specific recommendations, feel free to share. Your feedback is valuable. Safe travels!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Freddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the people that work in the hotel give you a great service, always smiling you and taking care of what you need or want. Highly recomended!!!
Stayed 3 nights in Dec 2023
Response from Arun Vishnu on 15 Dec 2023
Dear Freddy, That's wonderful to hear! The fact that all the hotel staff provided great service, with smiles and attentiveness to your needs, is a fantastic endorsement. Your recommendation is valuable and can be very helpful for other travelers looking for a positive and welcoming experience. If there are any specific staff members or aspects of the service that stood out to you, feel free to share. I'm here to hear more about your positive experience!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Katharene, Lawndale

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hospitality
Stayed 7 nights in Nov 2023
Response from Arun Vishnu on 7 Dec 2023
Dear Katharene ,Thank you for your kind words! We're delighted to hear that you experienced excellent hospitality during your stay with us. Providing a positive and memorable experience for our guests is our top priority. If there's anything specific that stood out to you or any suggestions you may have, we'd love to hear more. We appreciate your feedback and look forward to the pleasure of hosting you again in the future!Sincerely,Arun VishnuGeneral Manager

8/10 Good

Sade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our time at the Avisha Hotel was fantastic. On arrival we were treated to lovely display in our room and a cake to celebrate our honeymoon. Check in was easy and straightforward. The property was lovely. Our room was immaculate. The poolside is wonderful however would have been great to have a jacuzzi as there isn’t one. Staff at the main desk and housekeeping was great. I would say that the service at the poolside is very slow. Took a long time for someone to take our drinks orders and pool lacked atmosphere. Feels like an entertainment team might help for weekends to create an atmosphere. The beach across the road has great service and food options and we preferred going there over the poolside in the hotel. The location for the hotel was perfect for us. Quiet yet close enough to the more lively area of Patong. We loved that we could come back to the tranquility of the hotel after going out during the day. Breakfast is great with lots of options. Would recommend booking excursions via the hotel as we didn’t and we didn’t really get the best experience as a result. Altogether a great stay.
Response from Arun Vishnu on 7 Dec 2023
Dear Sade, Thank you for sharing your wonderful experience at Avista Grande Phuket Karon! We're thrilled to hear that your time with us was fantastic and that you enjoyed the special touches for your honeymoon, including the lovely display and cake in your room. Your feedback about the poolside service is valuable, and we appreciate your input regarding the potential for a jacuzzi and entertainment on weekends. We'll certainly consider these suggestions to enhance the overall experience for our guests.Thank you for choosing Avista Hotel, and we look forward to welcoming you back for another great stay in the future!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Good breakfast. Everything is so close. Recommending Junior Massage (5-7 min walk). Food places a bunch walkable distances, beach was very good. We enjoyed our stay.
Stayed 5 nights in Nov 2023
Response from Arun Vishnu on 30 Nov 2023
Dear Vladimir,Thank you for taking the time to share your feedback! It's wonderful to hear that you enjoyed your stay at the Avista Grande Phuket Karon. The proximity to various amenities, a good breakfast, and friendly staff are all important aspects of a positive experience, and I'm glad those elements stood out to you.If you have any more insights or specific highlights from your stay, or if there's anything else you'd like assistance with, feel free to let me know. Wishing you many more enjoyable trips in the future.Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff cannot do enough for you, the hotel is clean and the choice at breakfast is excellent. I would highly recommend a stay at this hotel and should we return to the area in the future would definitely stay here again.
Stayed 11 nights in Nov 2023
Response from Arun Vishnu on 29 Nov 2023
Dear Claire, Thank you for sharing your positive experience! It's fantastic to hear that the hotel staff went above and beyond to make your stay enjoyable. Cleanliness and an excellent breakfast selection add to the overall positive impression. Your recommendation is valuable, and it's great to know that you would consider staying at this hotel again in the future. If there's anything else you'd like to share or if you have more recommendations, feel free to let me know. I'm here to assist, and I hope your future travels are just as delightful! Safe journeys!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Moayad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One word: “Wonderful!”
Stayed 5 nights in Nov 2023
Response from Arun Vishnu on 29 Nov 2023
Dear Moayad,I'm delighted to hear that your experience was fantastic. If there are any specific aspects or moments that made your stay particularly wonderful, or if there's anything else you'd like to share or inquire about, feel free to let me know. I'm here to help, and I hope your future travels continue to be just as delightful! Safe journeys!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

destiny marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t want to leave
Stayed 2 nights in Nov 2023
Response from Arun Vishnu on 29 Nov 2023
Dear Destiny marie , It sounds like you had such a wonderful time that you didn't want to leave! I'm thrilled to hear that your experience was so enjoyable. If you have any specific highlights or memories from your stay that you'd like to share, or if there's anything else you'd like to mention, feel free to let me know. Whether it's about the accommodations, services, or any special moments, I'm here to assist. Wishing you many more fantastic travels in the future!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Jacqueline

Stayed 3 nights in Nov 2023
Response from Arun Vishnu on 14 Nov 2023
Dear Jacqueline,It seems like you're giving a 5-star rating! If there's anything specific you'd like to share about the experience that led to such a positive rating or if you have any comments or feedback, feel free to let me know. Your insights can provide valuable information for others considering a similar experience.Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
It was absolutely amazing from check in to check out and every second in between. The hotel is in a great location within 5 minute walk of the Karon beach, and within easy reach of some of the main attractions in Phuket. The staff at the hotel are second to none, the service we received was absolutely first class. I will 100% stay at Avista Grande again when I go back to Phuket. If you have the chance to stay here, take it!
Stayed 1 night in Nov 2023
Response from Arun Vishnu on 14 Nov 2023
Dear Valued Guest, It's wonderful to hear that you enjoyed your stay at Avista Grande Phuket Karon! The positive feedback about the location, service, and overall experience is valuable for both the hotel and potential guests. If you have any more details or specific aspects you'd like to highlight, please feel free to share. Your insights contribute to creating a more informed and enjoyable experience for future visitors. Safe travels, and if you have any more experiences or questions to share, I'm here to help!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Allan

Liked: Property conditions & facilities, room comfort
11 wonderful days in karon beach
Wonderful people location and facilities Will come back for sure
Stayed 11 nights in Oct 2023
Response from Arun Vishnu on 14 Nov 2023
Dear Allan I'm glad to hear that you had a wonderful experience with the people, location, and facilities at Avista Grande Phuket Karon. It's always great when a hotel leaves a positive impression, making you want to return. If you have any more details or specific aspects you'd like to share about your stay, feel free to do so. If you ever have more experiences to share or need assistance with travel-related questions, I'm here to help. Safe travels, and I hope you have many more enjoyable trips!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Kameran

Stayed 3 nights in Nov 2023
Response from Arun Vishnu on 9 Nov 2023
Dear Kameran ,Thank you for your 5-star rating! We are delighted to hear that you had an excellent experience at Avista Grande Phuket Karon. If there is anything specific you loved about your stay or if you have any feedback to share, please feel free to let us know.We appreciate your support and hope to welcome you back for another outstanding stay in the future.Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and nice place to stay in Karon Beach. Was only 1-2 min walk to the beach, staff at hotel and restaurant/bar were all friendly and helpful! Will definitely stay again if I get back to Karon Beach!
Stayed 2 nights in Oct 2023
Response from Arun Vishnu on 1 Nov 2023
Dear Emily,Thank you for your kind words and for choosing to stay at our hotel during your visit to Karon Beach. We are thrilled to hear that you found our hotel to be accommodating and enjoyed its convenient location, just a short walk from the beach. It's wonderful to know that our staff, both at the hotel and the restaurant/bar, provided you with friendly and helpful service.We appreciate your feedback and look forward to welcoming you back in the future. Safe travels, and we hope to see you again soon!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Kevin

Stayed 4 nights in Oct 2023
Response from Arun Vishnu on 1 Nov 2023
Dear Kevin, Thank you for your 5-star rating! We truly appreciate your positive feedback. If you have any specific comments or if there's anything else you would like to share about your experience, please feel free to let us know. We are here to assist you and ensure that you have a memorable stay. We hope to welcome you back in the future for another outstanding experience!Sincerely,Arun VishnuGeneral Manager

8/10 Good

Kamilla

Stayed 4 nights in Oct 2023
Response from Arun Vishnu on 26 Oct 2023
Dear Kamilla ,Thank you so much for your rating of our hotel! We are so glad to hear that you had a wonderful stay and enjoyed. We hope that you will come back and visit us again soon!Sincerely,Sincerely,Arun VishnuGeneral Manager

8/10 Good

Li Ling Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and relaxing place
Stayed 4 nights in Oct 2023
Response from Arun Vishnu on 25 Oct 2023
Dear Li Ling Elaine,Thank you for your feedback! I am glad to hear that you found our hotel to be very clean and relaxing. We are committed to providing our guests with a clean and relaxing environment, and we are delighted to hear that we have achieved this goal for you. We hope that you will come back and visit us again soon!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place for a holiday. Excellent food, service and facilities. Staff were accommodating, everything very clean and the service was excellent. Special shout out to Naveen, the Head Chef and Matt the Hotel Manager for their warmth and professionalism.
Stayed 9 nights in Sep 2023
Response from Arun Vishnu on 12 Oct 2023
Dear Angela, Thank you for your fantastic review! We're delighted to hear that you had a wonderful holiday at Avista Grande Phuket Karon - MGallery. It's fantastic to know that you enjoyed our excellent food, service, and facilities. We truly appreciate your kind words about our accommodating staff and the cleanliness of our property.We will make sure to pass along your special shout-out to Naveen and Matt. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another exceptional stay. Safe travels and see you soon! Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

jain

Stayed 1 night in Sep 2023
Response from Arun Vishnu on 29 Sept 2023
Dear jain ,Thank you for taking the time to rated our hotel. We hope to welcome you back to our hotel very soon!Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

Stephane Yuen Tung

Stayed 2 nights in Aug 2023
Response from Arun Vishnu on 11 Sept 2023
Dear Phane Yuen Tung,Thank you so much for awarding us! We are truly honored by your generous rating, and it's wonderful to know that you had a fantastic experience during your stay with us.Your satisfaction is our top priority, and your positive feedback reaffirms our commitment to providing exceptional service and accommodations.We look forward to the opportunity to welcome you back in the future, and if you have any more feedback or recommendations, please don't hesitate to share them with us.Warm regards,Arun VishnuGeneral Manager

8/10 Good

Yao Chang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we paid more to book the room with ocean view, but got the room at 3rd floor, which can barely see the view
Stayed 3 nights in Aug 2023
Response from Arun Vishnu on 11 Sept 2023
Dear Yao Chang,We apologize for the inconvenience you experienced regarding the room with an ocean view. We appreciate your feedback, and we will work to ensure that such issues are avoided in the future. If you plan to stay with us again, please feel free to reach out in advance, and we will do our best to ensure you get the room with the view you desire.Once again, we apologize for any disappointment this may have caused, and we hope to have the opportunity to provide you with a better experience in the future.Warm regards,Arun VishnuGeneral Manager

6/10 Okay

Angela

Stayed 3 nights in Aug 2023
Response from Arun Vishnu on 11 Sept 2023
Dear Angela,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Arun VishnuGeneral Manager

6/10 Okay

Jessica

Stayed 1 night in Sep 2023
Response from Arun Vishnu on 25 Sept 2023
Dear Jessica ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Arun VishnuGeneral Manager

10/10 Excellent

saufun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't express how much we loved this hotel. We travelled with our 8 yr old daughter and she loved the pool and the kids club. This is definitely a 5* property with amazing staff that would help you beyond your expectations. Nothing is a problem and always accomadating. The room was lovely, we had a mountain view room and the space was great. The room was clean and we had our room made and towels changed everyday. The swimming pool was nice and big and the sun loungers was very comfortable. Breakfast was lovely with a huge vatiety from asian, indian and western. Fresh coffee and raw juices made to order and just exactly what we love to start the day off. We had half board and the dinner service was excellent. A good variety of choices and the food quality was great. A 5 mins walk to Karon beach and maybe 10mins to the market. We had a relaxing time and would highly recommend. We will definitely be coming back to Avista Grande Karon the next time we visit Phuket. Thank you so much Avista
Stayed 7 nights in Aug 2023
Response from Arun Vishnu on 5 Sept 2023
Dear saufun ,Your heartfelt review warms our hearts, and we are truly grateful for your kind words about your stay at Avista Grande Karon. IWe pride ourselves on being a 5-star property with a dedicated and accommodating staff, and it's a pleasure to know that our team exceeded your expectations. Your comfort and satisfaction are of utmost importance to us.It's fantastic to hear that you enjoyed your room and found it spacious and clean. We're pleased that the pool and sun loungers met your expectations for relaxation, and that you enjoyed the variety of options at breakfast. Providing fresh coffee, raw juices made to order, and a wide range of cuisine options is important to us, and we're delighted to know it started your day off right.Thank you for choosing our half-board option, and we're thrilled that you found the dinner service excellent with a good variety of choices and great food quality.We look forward to welcoming you back to Avista Grande Karon on your next visit to Phuket. Thank you once again for your wonderful review and for being our valued guests.Warm regards,Arun VishnuGeneral Manager

10/10 Excellent

mohammed

Stayed 1 night in Aug 2023
Response from Arun Vishnu on 5 Sept 2023
Dear mohammed,Thank you so much for awarding us! We are truly honored by your generous rating and are delighted to know that you had a fantastic experience during your stay with us.Your satisfaction is our top priority, and your positive feedback reaffirms our commitment to providing exceptional service and accommodations.We look forward to the opportunity to welcome you back in the future, and if you have any more feedback or recommendations, please don't hesitate to share them with us.Warm regards,Arun VishnuGeneral Manager

10/10 Excellent

mohammed

Stayed 1 night in Aug 2023
Response from Arun Vishnu on 30 Aug 2023
Dear mohammed,Thank you for taking the time to give us a 5-star rating! We greatly appreciate your positive feedback and are delighted that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled to have met your expectations.If you have any further comments or suggestions, feel free to reach out to us. We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Arun VishnuGeneral Manager

10/10 Excellent

Rashmita

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotels and facilities. If you want somewhere that is quiet and relaxing, then this is definitely the hotel. Excellent breakfast buffet with lots of variety including vegetarian Indian, traditional Thai curries, noodles, contintental, fried and much more! We opted for half board as wasn’t much more expensive to do so, and gave us the option to eat either lunches or dinners at the hotel. Excellent quality of food, you could choose two courses from an extensive menu including traditional Thai, European and Indian, which was brought out to you. Our boys also used the kids club and enjoyed time away from the pool when their food was digesting which catered for all age groups as had a pool table, PS4 and also activities for younger kids. Service from all the staff at Avista Grande was exceptional and we will definitely come back again someday.
Stayed 6 nights in Aug 2023
Response from Arun Vishnu on 30 Aug 2023
Dear Rashmita,We are absolutely delighted to hear about your fantastic experience at Avista Grande! Thank you for sharing your detailed and positive feedback with us. It's wonderful to know that you found our hotel to be an excellent choice for a quiet and relaxing stay. We're thrilled that you enjoyed our breakfast buffet with its diverse variety, including the vegetarian Indian and traditional Thai options.It's great to hear that you opted for the half board option and found the quality of food to be excellent. We're glad that your boys had a good time at the kids' club, and it's heartwarming to hear that our staff's service exceeded your expectations.We truly appreciate your kind words and your intention to visit us again someday. We look forward to welcoming you back to Avista Grande for another wonderful stay.Warm regards,Arun VishnuGeneral Manager

10/10 Excellent

mohammed

Stayed 1 night in Aug 2023
Response from Arun Vishnu on 30 Aug 2023
Dear mohammed ,Thank you for taking the time to give us a 5-star rating! We greatly appreciate your positive feedback and are delighted that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled to have met your expectations.If you have any further comments or suggestions, feel free to reach out to us. We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Arun VishnuGeneral Manager

8/10 Good

Yashira Binte Johan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, beautiful views of sunset. Quiet neighborhood.
Stayed 2 nights in Aug 2023
Response from Yogi Rana on 7 Aug 2023
Dear Yashira Binte Johan,Thank you for sharing your positive feedback with us. We're delighted to hear that you enjoyed your stay at our hotel and appreciated the spacious rooms, beautiful sunset views, and the peaceful atmosphere of our quiet neighborhood.Your comments are very valuable to us as we continuously strive to provide the best possible experience for our guests. If you have any further suggestions or if there's anything else we can do to make your next stay even more enjoyable, please feel free to let us know.We look forward to welcoming you back in the future for another relaxing and memorable stay.Warm regards,Yogi RanaCluster General Manager

10/10 Excellent

Thomas

Stayed 15 nights in Jul 2023
Response from Yogi Rana on 21 Jul 2023
Dear Thomas ,Thank you for the 5-star rating! We truly appreciate your positive feedback and support.We're delighted that you had an excellent experience at our hotel. Your satisfaction is our top priority, and we're thrilled that we met your expectations.Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,Yogi RanaCluster General Manager

8/10 Good

Kseniia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute quiet small hotel. Nice outdoor area with a lot of seats, good swimming pool with nice sun beds and pool bar. The room was very well cleaned every day. Well designed, nice balcony, amazing bathtub and room overall had me pleased to stay. The staff was very kind, hospitable and professional, I appreciated that a lot. Cons: the water in my room was barely warm which made it actually impossible to enjoy the bathtub and had me finishing shower asap. I wish they paid more attention to refilling the bottles with shower gel, shampoos, soaps and hair conditioner. Towels were quite old and some of them had holes. The TV mostly had news channels, I wish I could chill with a movie after a day of surfing though. WiFi was very bad sometimes, couldn’t watch YouTube.
Response from Yogi Rana on 20 Jul 2023
Dear Kseniia,Thank you for taking the time to share your feedback with us. We're glad you enjoyed the outdoor area with ample seating, the good swimming pool with nice sun beds, and the pool bar.We're delighted that the room was well-cleaned every day and making your overall stay a pleasant one.We greatly appreciate your kind words about our staff and their hospitality. Providing excellent service is important to us, and we're thrilled that our team made a positive impact on your stay.Regarding the towels, we apologize for any dissatisfaction caused. We'll take your feedback into account and make necessary improvements to ensure our guests have a comfortable stay.We understand your wish for more entertainment options on the TV and a more stable WiFi connection. We'll look into enhancing these aspects to improve the overall guest experience.Thank you for bringing these matters to our attention, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and comfortable stay.Warm regards,Yogi RanaCluster General Manager

6/10 Okay

Tushar

Stayed 3 nights in Jul 2023
Response from Yogi Rana on 18 Jul 2023
Dear Tushar ,Thank you for your feedback and for providing us with your rating. We value all guest feedback as it helps us improve our services and enhance the guest experience.We're sorry to hear that your experience did not meet your expectations, resulting in a 3-star rating. If you have any specific feedback or concerns that you would like to share with us, we would appreciate the opportunity to address them and make any necessary improvements.We hope that despite your rating, you had a comfortable stay overall, and we appreciate your decision to stay with us. If you have any further comments or if there's anything we can assist you with, please don't hesitate to let us know.Warm regards,Yogi RanaCluster General Manager

10/10 Excellent

Jessica

Stayed 4 nights in Jul 2023
Response from Yogi Rana on 3 Aug 2023
Dear Jessica,Thank you so much for your generous 5-star rating! We truly appreciate your kind feedback and are thrilled to know that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're glad to have met your expectations. Should you plan to visit again in the future, we'll be more than happy to welcome you back with the same level of service and hospitality. If there's anything else we can do to enhance your experience, please feel free to let us know. Once again, thank you for choosing us, and we look forward to hosting you again soon!Best RegardsYogi RanaCluster General Manager

10/10 Excellent

Per

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Yogi Rana on 12 Jul 2023
Dear Per Thank you for your 5-star rating! We greatly appreciate your positive feedback and support. We're thrilled that you had an excellent experience at our hotel and that we met your expectations.If there's anything else we can assist you with or if you have any further comments or suggestions, please feel free to let us know. We value your feedback and look forward to the opportunity to serve you again in the future.Best regards,Yogi RanaCluster General Manager

10/10 Excellent

Wei-Kai Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Yogi Rana on 12 Jul 2023
Dear Wei-Kai Victor,Thank you for your 5-star rating! We greatly appreciate your positive feedback and support. We're thrilled that you had an excellent experience at our hotel and that we met your expectations.If there's anything else we can assist you with or if you have any further comments or suggestions, please feel free to let us know. We value your feedback and look forward to the opportunity to serve you again in the future.Best regards,Yogi RanaCluster General Manager

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort, was clean stylish and well appointed. Excellent onsite premium food options, stunning rooms with furniture that not only looks good but is designed to be comfortable too. You could holiday here and never have the need to leave the resort. The location was great, a gentle stroll up from the Kata Beach straight across the road. What really sets this resort apart though is the incredible staff. They make a point of getting to know you and doing everything they can to make your day and your stay better.
Stayed 1 night in Jun 2023
Response from Yogi Rana on 6 Jul 2023
Dear Pete, Thank you for your wonderful feedback about your experience at our resort. We're thrilled to hear that you found our property clean, stylish, and well-appointed. It's fantastic that our onsite food options exceeded your expectations and that you enjoyed the stunning rooms with comfortable furniture.We're glad that the resort's location was convenient for you, with a short stroll to Kata Beach just across the road. It's great to hear that you felt the resort provided everything you needed, allowing you to fully enjoy your holiday without having to leave the premises.Most importantly, we're honored by your kind words about our incredible staff. Providing exceptional service and personalized care is a top priority for us, and we're delighted to hear that our team went above and beyond to make your day and stay better.Thank you for choosing our resort for your holiday, and we would be thrilled to welcome you back in the future for another outstanding stay. If there's anything else we can assist you with or if you have any further requests, please feel free to let us know.Best regards,Yogi RanaCluster General Manager

8/10 Good

yuk man

Travelled with family
Liked: Cleanliness, property conditions & facilities
A
Stayed 5 nights in Jun 2023
Response from Yogi Rana on 5 Jul 2023
Dear yuk man ,Thank you for the 5-star rating! We're delighted to hear that you had a fantastic experience at our hotel. If there's anything else we can do to further enhance your satisfaction, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back in the future!Best Regards,Yogi RanaCluster General Manager

10/10 Excellent

Timothy

Stayed 4 nights in Jun 2023
Response from Yogi Rana on 6 Jul 2023
Dear TimothyThank you for the 5-star rating! We're delighted to hear that you had a fantastic experience at our hotel. If there's anything else we can do to further enhance your satisfaction, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back in the future!Best Regards,Yogi RanaCluster General Manager

10/10 Excellent

Hsin I

Stayed 3 nights in Jun 2023
Response from Yogi Rana on 5 Jul 2023
Dear Hsin IThank you for your rating! We're delighted to hear that you had a fantastic experience at our hotel. If there's anything else we can do to further enhance your satisfaction, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back in the future!Best RegardsYogi RanaCluster General Manager

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service from the staff is amazing! This is a beautiful place to stay filled with beautiful caring people. 11/10 recommended!
Stayed 11 nights in Jun 2023
Response from Yogi Rana on 5 Jul 2023
Dear Pete,Thank you for your kind words and high recommendation! We're thrilled to hear that you had an amazing experience at our hotel and that our staff provided exceptional service.We strive to create a welcoming and caring environment for our guests, and it's wonderful to know that our team members made a positive impact on your stay.Your feedback means a lot to us, and we truly appreciate your generous rating. We will continue to uphold our commitment to delivering excellent service and creating memorable experiences for our guests.Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future for another outstanding stay.Best regards,Yogi RanaCluster General Manager

10/10 Excellent

Terrence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel, amazing pool. Got a pleasant surprise on my birthday with the bed decorated & a lovely cake. Will definitely stay here again.
Stayed 2 nights in Jun 2023
Response from Yogi Rana on 30 Jun 2023
Dear Terrence,Thank you for choosing to stay at our hotel and for sharing your feedback. We're thrilled to hear that you had a stunning experience and enjoyed our amazing pool.We're delighted to know that we were able to make your birthday extra special by decorating the bed and providing a lovely cake. We're glad that our surprise added to the enjoyment of your celebration.We greatly appreciate your intention to stay with us again. It would be our pleasure to welcome you back for another exceptional stay. If there's anything else we can assist you with or if you have any special requests for your next visit, please feel free to let us know.Best regards,Yogi Ranacluster General Manager

10/10 Excellent

Pattapak

Stayed 6 nights in Jun 2023
Response from Yogi Rana on 13 Jul 2023
Dear Pattapak,Thank you for your 5-star rating! We greatly appreciate your positive feedback and support. We strive to provide an exceptional experience for all our guests, and we're delighted to know that you had a wonderful stay with us. If there's anything else we can assist you with or if you have any further comments or suggestions, please feel free to let us know. We look forward to welcoming you back for another excellent stay in the future.Best regards,Yogi RanaCluster General Manager