26/20 M.7, .Petchkasem Rd., T.Khuk khak, Takua Pa, Phang Nga
Reviews
9.0
Wonderful
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Dream resort on the coast of the Andaman Sea/ Indian Ocean. Wow for views, beaches, romance, quiet, swimming pools, bars, restaurant on the beach, bars & staff. Amazing gardening.
Clean, well presented and efficient.
Have to battle for a beach chair… the Germans are out at 6.30 reserving all the decent ones. Often didn’t get one at all!
Dear Erez,Many thanks for your feedback and we're glad that you found our resort & the team amazing.We look forward to welcoming you back to stay at our resort again on your next holiday.Yours,Ms. Onuma WihokResident Manager
10/10 Excellent
Stephen
1 Dec 2022
Stephen
Stayed 7 nights in Nov 2022
Response from Tarn on 6 Dec 2022
Dear Stephen,Many thanks for your feedback with 5 stars rating.Looking forward to welcoming you back to stay with us again on your next holiday.Yours,Ms. Onuma WihokResident Manager
A wonderful location on the beach with several swimming pools. Staff are welcoming and kind and helpful. We would definitely return here.
MARYKE T
Stayed 14 nights in Feb 2022
Response from Sun on 27 Feb 2022
Dear MARYKE,
Greetings from Moracea by Khaolak Resort.
Thank you for your stayed at Moracea and we are so delighted to read your positive review and sharing your holiday experience.
We all looking forward to welcome you back again soon.
yours,
First impression is not so good on services at reception. No one pay attention on me during waiting for the room. No Welcome drink or else when compare with another hotel next to them with lower star but full complementally supported to guests. The room and location is quite goooood, nice view and silence place. If need the private zone, please inform to hotel or booking the villa type, should be better than me. I selected the pool access but the next room is quite noisy even the after mid night. I can't sleep until 2 AM. due to my neighbor room still active and chatting. I'm not complained to hotel but need to sharing to the other travelers to aware on my concerns and experiences. Overall is good but need to improve the services if hotels declare as 5 stars hotel, please keep as is.
The hotel and rooms were all very clean. All staff were friendly and eager to help. Always nice exploring around the hotel and it’s grounds though could have done with a few more signs to certain spots. But I guess that was part of the fun. A ten min walk to the shops, bars and restaurants. Big breakfast with lots of variety.
The hotel and service were in many ways disappointing. Location and beach area are beautiful, the villas close to the beach seem nice.
We stayed in a pool access room, In one of the upper level blocks. We had to ask to be moved from first room as it smelt unpleasant - damp and of cooking. The wardrobe doors and doors between bedroom and bathroom were dirty - dirty fingerprints and blood on bathroom room. The 2Nd room was better however many of the upper blocks were in bad need of repair and maintenance with crumbling exterior plaster, rusty balconies and Peeling paintwork. The reception staff were sweet and welcoming however breakfast service staff and bar staff we met seemed disengaged, lacking in enthusiasm and not focussed on providing good quality of customer service. We stayed in 4 hotels in different locations in Thailand on our trip and have no complaints about any of the others I would not return and would suggest there are better hotels in Khao Lak.
Jenny
Stayed 3 nights in Dec 2019
Response from Sun on 7 Jan 2020
Dear Jenny,
Good morning from Moracea by Khaolak Resort.
Thank you for your review and comments.
I'm so sorry you were disappointed of your stay at Moracea and you encountered that you hadn’t had good service as you expected. I will highlight your comments to all our departments concern to avoid our future guests.
Nevertheless, I do hope that to have another opportunity to welcome you back again and to make your holiday better than the previous one.
Yours,
Sun
Front Office Manager.
6/10 Okay
ErinB, Michigan USA
Travelled with partner
3 Jan 2020
Liked: Cleanliness
Disliked: Staff & service
It’s located on a nice beach. Watching the sunset is beautiful. However the service was terrible. I stayed there years ago and it was wonderful. Returning was a disappointment
ErinB
Stayed 3 nights in Dec 2019
Response from sun on 5 Jan 2020
Dear ErinB,
Greetings from Moracea by Khaolak Resort.
Thank you very much for your returned to us and we are very sad to read your negative review that the service was disappointed you.
Nevertheless, we do hope that you had some good relaxation while you were here.
Yours,
Sun
Beautiful tropical gardens, bungalows were great, staff were very helpful
Verified traveller
Stayed 7 nights in Dec 2019
Response from sun on 21 Dec 2019
Dear guests,
Good morning from Moracea by Khaolak Resort.
Thank you very much for your writing a short value review about your holiday at Moracea.
We are so glad that you enjoyed your stay with us at Moracea.
We all looking forward to have another opportunity to welcome you back again in very near future.
Sincerely yours
Sun
Front Office Manager.
Good morning from Moracea by Khaolak Resort.
Thank you very much for your kind review and also thank you for staying with us.
We hope you had a great holiday at Moracea and we are all looking forward to welcome you back again in very near future.
Yours,
Sun
Front Office Manager.
A lovely complex, great beach and pools. We got a bit tired of walking up and down the hill. The food and drink in the resort was overpriced, but the breakfast was very adequate.
Allan
Stayed 4 nights in Oct 2019
6/10 Okay
Yoav
12 Oct 2019
Liked: Cleanliness, staff & service
Not suitable for couples ...
Huge hotel that might be more suitable for families with kids and not couples..
The hotel is full of stairs and not comfortable to find your way around.
We got to the room and it was full of some weird smell they put which was terrible.
The bed is not a 5 star hotel bed! More as a 3.. both the bed was making noises and the mattress wasn't that comfortable.
For couples I can recommend Adult only hotels in the same area.
Oh yes and the breakfast was a war zone...
Hundreds of people running around trying to get food.. was very funny .
I will give this hotel 7.4, We think that with a cheaper price it could fit better.
We have spent 3 nights and wish we could stay longer. Excellent accomodation we had a pool villa which was just amazing . Cannot rate this resort any higher just stunning . Hoping we will come back again .
Awesome resort. Perfect in every way. The service manager June deserves a special mention and commendation for his awesome service- our son celebrated his 3rd birthday whilst there and he came in on his day off to ensure complimentary birthday cake and celebration at breakfast was had! Brilliant setting, service and friendliness . excellent spa service s as well . One afternoon we had boxed some left over food from a restaurant in town and we requested reheating- the staff there turned the remaining food into a fried rice dish for us free of charge! Exemplary service! We'll be back! Thankyou moracea resort!
jay
Stayed 7 nights in Jul 2019
Response from Oliver on 2 Aug 2019
Dear Jay,
Greetings from Moracea by Khaolak Resort!
Thank you for writing a review, we are so glad to know that you had a wonderful holiday with us and on behalf of all the staff, thank you.
We all looking forward to welcome you back again in the very near future.
Sincerely,
Olivier Gires
Resident Manager
This property is situated on a hill overlooking the sea surrounded by green jungle trees and foliage sublime location short walk into town and discover the restaurants and local shops.
Verified traveller
Stayed 5 nights in Jul 2019
Response from Sun on 30 Jul 2019
Dear Sir/Madame,
Thank you very much for taking the time to share your experience at Moracea by Khaolak Resort.
This is a pleasure to receive your kind review. I am really glad to read that you enjoyed your stay with us at Moracea.
Such an amazing feeling to read your kind review. I am so delighted to learn that you had a great holiday at Moracea and you like our design of the room that you had stayed.
We hope that your future trips will give us an opportunity to welcome you back to our property again.
Yours,
Sun
Front Office Manager.
Dear Gabrielle,
Good morning from Moracea by Khaolak Resort.
Thank you very much for your rated us a 5*.
We all looking forward to welcome you back again soon.
yours,
Sun
Front Office Manager.
Dear Traveler,
Good afternoon from Moracea by Khaolak Resort.
Thank you so much for staying with us recently at Moracea by Khaolak Resort.
We truly appreciate your positive feedback and very happy to see that you rated us for a 5*.
We hope to welcome you back for a another beautiful experience at Moracea again very soon!
Yours,
Sun
10/10 Excellent
Verified traveller
5 Jul 2019
Verified traveller
Stayed 10 nights in Jun 2019
Response from Sun on 6 Jul 2019
Dear value guests
Greetings from Moracea by Khaolak Resort!
Thank you very much for your kind review, and we are glad to that you enjoyed your stay with us at Moracea.
We all looking forward to welcome you back again soon, thank you.
Sincerely,
Olivier Gires
Resident Manager
2/10 Terrible
Verified traveller
3 Jul 2019
Verified traveller
Stayed 3 nights in Jun 2019
Response from sun on 15 Aug 2019
Dear Dmitry,
Greetings from Moracea by Khaolak Resort, Thailand.
Thank you for your rated us as a 5*. We are very happy about that.
Thank you and wish you have a nice day!.
Yours,
Sun
Dear Traveler,
Good morning from Moracea by Khaolak Resort.
Thank you very much for your stayed with us and thank you again for rated us as a 5*.
We all looking forward to welcome you back again soon.
Yours,
Sun
Front Office Manager.
Views were fantastic and staff were very welcoming
Verified traveller
Stayed 4 nights in May 2019
Response from Sun on 7 Jun 2019
Dear Traveler,
Good afternoon from Moracea by Khaolak Resort.
We thank you very much for your kind review about the Moracea by Khaolak Resort. We are hope that you enjoy your holiday and hope soon you will return back to Moracea again.
Yours,
Sun
We enjoyed our stay at this resort hotel due to the excellent facilities and cleanliness of all of the facilities. The friendly staff and quality of the restaurant food plus the vallue for money made this a great stay. Would highly recommend this hotel.
it was a fantastic vacation, the location, the staff, the welcome process.
AmirShmerling
Stayed 4 nights in Apr 2019
Response from Sun on 1 May 2019
Dear AmirShmerling,
Greetings from Moracea by Khaolak Resort.
We thank you very much for your nice review about your holiday experience at Moracea.
We are so glad to read your positive review and rated us as a 5*..
We wish you have a nice day and looking forward to see you again soon.
Yours,
Sun
My girlfriend and I stayed here for 4 nights. The location is 10 minutes out of the centre of town but plenty of restaurants nearby. It’s a very short walk and at no time did we feel unsafe.
We loved the 4 different pools and the hotel’s location (hotel is located on the beach) with sun lounges readily available. Drinks and food were tasty and delicious (particularly when consuming on your pool lounge). We had a fantastic stay and can’t wait to return again! Definitely would recommend if you’re looking for a clean and modern resort with the added bonus of peace and tranquility (the only sounds you can hear is the ocean and the birds chirping).
Along with others there are a lot of stairs so something to also consider. Also don’t forget your insect spray! Only recommendation is that staff wander around the pool lounges so orders can be placed/ finished drinks etc can be cleared.
Verified traveller
Stayed 4 nights in Apr 2019
Response from Sun on 30 Apr 2019
Dear Traveler,
Good morning from Moracea by Khaolak Resort.
ys happy when our guest satisfy their holiday with us.
We all looking forward to welcome you back again in very near future.
Yours,
Sun
This was our second stay at Moracea and it did not disappoint. Our room was super comfortable and spacious. Beach was never crowded. Selection of pools gave us variety for our 2-year-old. Loved the lush vegetation and setting. Staff friendly and accommodating. A relaxing beach getaway. Highly recommend.
Beautiful property from the outside but in need of educated staff. Very hilly property with no on property shuttle for patrons though there is a courtesy shuttle that employee drives around at a fast speed. Pool closes at 1900(7 o'clock pm). though there are several restaurants plan on walking to town as hours are not what advertised and staff could care less. Bathroom sink drain not working. Bathtub would not hold water. would not be a good place for a honeymoon or an unhealthy person as the walking is strenuous. Price high compared to other places we stayed in Thailand that were comparable.Phone service instructions given though staff aware that service not available in room.
Dear Traveler,
Greetings from Moracea by Khaolak Resort.
Thank you for staying with us at Moracea. We hope you enjoyed your holiday with us and looking forward to welcome you back again soon.
Yours,
Sun
A fabulous place with perhaps the best beach location in the area and it’s a big, beautiful beach area. The living quarters are gorgeous and nestled among hilly foliage with pool and ocean views. Some just steps from beach where you can hear the ocean all night. The on site restaurant is a couple’s dream as it sits right on the water’s edge. The staff is generally delightful. The only downsides: There’s barely enough pool or beach chairs for the everyone so every morning is an illegal rush to place a towel on two together hours before many even use them. Also, the place uses vehicles and motorbikes to trek customers and staff up and down and all around the resort. They rely too often of puttering or revving motorbikes with carriages so at night from the room or while in the beach, you have that racket periodically to put up with. But overall, it’s not a major problem given how lovely the whole of the place is.
Mark
Stayed 7 nights in Feb 2019
Response from Sun on 19 Feb 2019
Dear Mark,
We, sincerely thank you very much for your great review all in details about your experience holiday at Moracea by Khaolak Resort.
I am totally agree with you about the issue of reserving sun-bed. We have been trying really very hard to please every guests and many times having a lot of bad feedback but we still continually to find the best solution for everyone.
Your recommendation of using golf carts, I will bring up this subject to managements. we using motorbikes because due to the location is quite spread out and sometimes need to carry some little bit more heavy materials which can't use with golf-carts, nevertheless, I agree with your comments.
I thank you again for all your comments and we are looking forward to have you again very soon.
Sincerely yours,
Sun
Front Office Manager.
Dear Galit,
Good morning for rating us on hotels.com.
We hope you enjoyed your holiday with us and looking forward to welcome you back again very soon.
Yours,
Sun
Super bungalow opposite the sea, Evening dinner overlooking the sea at the hotel was excellent with good presentation. Breakfasts had plenty of choice.
Super massage along the beach 300 Baht for an hour
Great little bar and restaurant also along the beach from hotel serving good food at lunchtime
Some good restaurants along the road which is quite noisy with no sea views but the food was good
David
Stayed 5 nights in Jan 2019
Response from Sun on 8 Feb 2019
Dear Mr. David,
Greetings from Moracea by Khaolak Resort.
Thank you very much for your review and share your holiday experience at Moracea.
We are glad that you like our Bungalow and enjoyed the view of the sea from the terrace.
We are all looking forward to welcome you back again very soon.
Sincerely yours,
Sun
Front Office Manager.
We returned for the 2nd year in a row and were deeply disappointed.
We booked the same type of room as last year but the room we were put it was a massive drop in quality. It was tiny compared to last year and our ‘private balcony’ was next to reception. It’s hardly private when the whole of reception can see your balcony.
The hotel was completely full - or so we were told, so we couldn’t move rooms. This also meant the staff were overworked and seriously miserable. Even since being back home, the customer service hasn’t improved over email. The staff are very rude.
The food was poor, again. You’re far better off eating outside the hotel in the local restaurants. It’s also a lot cheaper.
The only positive is that we won’t be returning again. Next time we’re in Khao Lak we’ll try a new hotel.
James
Stayed 7 nights in Dec 2018
Response from Resident Manager on 6 Feb 2019
Dear Sunny166,
Thank you for taking the time to write a review.
After investigating your email correspondence with our front office manager and all action taken when you were in our hotel, i find this review rather peculiar.
You did approach us about the privacy balcony issue, and we did offer you to change room to the same category, unfortunately you declined the offer as you preferred the existing one who had a sea view, although, and you can check on our web site our Hibiscus Grand Deluxe doesn't sell with a sea view as you claim. Only a few of those room come with a sea view, however, we do not advertise it as such due to our tropical Forrest blocking in some ways.
You then did ask us for an upgrade, yes, and i don't know many hotel who would refuse guest an upgrade if it was available. I have recheck our system myself and your whole period of stay had no availability, only one or two days. I am very sorry if we could not give it to you.
So i am also very sorry, that i had to refuse a full refund for those particular issue as you asked in your email correspondence, and i would also not blame my Front Office Manager for his email answer to you after being threaten with a bad review on tripadvisor and other review platform, if you did not get that full refund.
We thrive to make our guests as comfortable as possible and if any request can be granted it would be our pleasure to do so.
Sincerely
Olivier Gires
Beautiful luxurious hotel with plenty of pools and stunning bedroom opening out onto one of the quiet swimming pools.
Verified traveller
Stayed 4 nights in Jan 2019
Response from Sun on 1 Feb 2019
Dear Traveler,
Good afternoon from Moracea by Khaolak Resort.
We thank you very much for your writing review and sharing your experience here.
We are very happy that you like and enjoyed your holiday with us.
We looking forward to welcome you back again in very near future.
Yours,
Sun
Front Office Manager.
Great place to stay! It is a little further away from the strip with all the shops and restaurants but it’s a easy walk or quick taxi ride. The resort and staff were great. Although it didn’t bother us too much the only complaint is the selfish guests reserving pool and beach beds with their belongings when they are not even using it. Sometimes the same guest claiming the beds at both pool and beach. The resort has signs saying it is not allowed but it is not enforced by staff which is disappointing. I’d recommend getting a room with direct access to the pool like we had, which has private sun beds on the balcony.
Verified traveller
Stayed 8 nights in Jan 2019
Response from Oliver on 7 Jun 2019
Dear Traveler,
Greetings from Moracea by Khaolak Resort!
Thank you very much for your kind review, and we are glad to that you enjoyed your stay with us at Moracea.
We all looking forward to welcome you back again soon, thank you.
Sincerely,
Olivier Gires
Resident Manager