Pool

Reviews of Crown Promenade Perth Hotel

3.5 out of 5
Crown Promenade Perth Hotel
Bolton Avenue and Great Eastern Highway, Perth, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 614 out of 970 reviews" "
Rating 8 - Good. 283 out of 970 reviews" "
Rating 6 - Okay. 51 out of 970 reviews" "
Rating 4 - Poor. 18 out of 970 reviews" "
Rating 2 - Terrible. 4 out of 970 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was a mix up with the online booking, I booked a twin double, and the hotel system said we had booked a King, even though they were fully booked, they made sure we got the room we booked
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the soundproof. The staffs were friendly and helpful.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good clean and enjoyable weekender close to home
Stayed 1 night in Mar 2019

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel central to Perth's Major Attractions
Great location - entertainment hub for Crown Casino, Perth Stadium & Belmont Horse Racing Track. Plenty of free parking.
Stayed 1 night in Jul 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, facilities and location close to the city
Stayed 2 nights in Jul 2018

10/10 Excellent

Christine, Albany Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theatre Hotel
Perfect position for enjoying Crown theatre next door and walking to dinner, no need to drive anywhere - a rare option if you come from the country.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
Stayed for 2 nights- bed was very comfy & clean. There's a lot of variety with bars & restaurants close by, and some nice cafes a little further into Burswood

10/10 Excellent

Anthony, C

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel great staff
Experience with this hotel was extremely pleasant, staff really friendly. Would be nice for more complimentary water provided for room

8/10 Good

Mary, Perth W.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
50th birthday celebrations
Close to main venues without the noise. Comfortable room, with security pass to use lifts. Free morning paper delivered to room door. Various parking options.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff where awesome, they went above and beyond.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to city and casino.
Great place to stay. Awsome Restrunts. Nightclubs and real close to public transport and the city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beds
i choose to stay at your hotel as the beds are extremely comfortable and its nice and quiet and the blockout curtains are excellent. being next door to the casino is also good especially for food options.

10/10 Excellent

Jen, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work Stay
This hotel was brilliant for a work stay It's clean, functional and close to places to eat (or stay in your room and get very tasty room service)

10/10 Excellent

Rachael, Adelaide, SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
My husband and I loved the crown resort. We stayed at the Crown Promenade and it was fantastic. We treated ourselves to a couples massage at the Isika and if you have some spare money, definitely recommend the couples suite with the best views of swan river

10/10 Excellent

Cloreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stayed at Crown Promenade for a wedding. the room was lovely and I especially enjoyed the complimentary glass of Champagne on arrival

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and close to the function.
Had a great time the only thing that was disappointing was it was really noisy. Apart from that everything else was fantastic.

10/10 Excellent

Christopher, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service & budget friendly
Great service from arrival to departure along with being kind to our budget, will definitely be staying again.

10/10 Excellent

JH, Broome, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and amazing customer service!
Fantastic service, met with a glass of sparkling wine on arrival. Staff couldn't be more helpful. Room clean and comfortable. Location great. Price very reasonable.

10/10 Excellent

tania, perth w.a.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome cutomer service
They top the awards for customer service every person we passed smiled and said hello. I was greeted in the lobby with a glass of Champagne on arrival checked in 5 minutes. Buffet breakfast was Amazing great friendly chef that took the time to greet and chat to everyone that went passed his station

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to pubs, bars, casino and club.
Very nice now it's been refurbished. A bit disappointed that water is not complimentary in all rooms. It's a very inexpensive option to make customers a lot more comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location and comfy bed
close to casino and great facilities and comfy bed

10/10 Excellent

shirlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Donna , Mandurah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Was very well looked after by all the staff on arrival and during our stay, I was with my elderly mother and the staff couldn't do enough for her, my only cristisism would be the charge for valet parking of $50 I felt was rather steep.

10/10 Excellent

Andrew, Margaret river

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service
Excellent service from the moment we checked in and the staff went above and beyond to make our wedding anniversary special. Defiantely gained regular customers when we visit Perth.

6/10 Okay

Verified traveller

noisy
noisy small rooms we were woken up by banging noise

10/10 Excellent

Tracey, Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best pillows!!
Room was quite nice with excellent bedding (best king size pillows!!). Room Service was excellent - very fast and great food. Staff all friendly and helpful. Good quiet location. Free Wifi. No complaints:)

6/10 Okay

Georgia, Perth

Disliked: Cleanliness, staff & service, room comfort
An Ordinary Experience
Nothing outstanding. Probably won't return.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pillow too soft. No shower screen, when I bath the whole toilet is wet. Bell boy did not help me to collect my luggage's to the lobby when I check out.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

patricia, Fremantle, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Wedding Anniversary
Very convenient to Crown Theatre & went to Circus Adrenaline there for our Wedding Anniversary. Had dinner before show at the Atrium (Excellent) & breakfast at Crown Promenade (Excellent). Hotel was very good & we enjoyed our time there. Parked in the open for free.

8/10 Good

David, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel pretty expensive though.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to casino
Great hotel, a little pricey but expected for lovation

10/10 Excellent

Philip, Mindarie, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrating our Anniversary
Celebrating our 29th wedding anniversary - great afternoon around the pool, fantastic meal at Rockpool, then some music in the Casino. Overall a great day and evening.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Quite nice hotel to have a break.
The hotel didn't disappoint but some of the services have slipped. Our room wasn't cleaned until 5pm. It's OK if you're only staying 1 night but we were staying 2.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Plaza
Fantastic Night out , spoilt by staff, wonderful food, my daughter had the best birthday celebrating her Birthday

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sandi, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for a nighter.
Very clean. Staff friendly. Unfortunately we were charged twice for our $100 bond, they credited back $100 but kept another $100 even though we didn't use the mini bar. We will now have to sort that out when we would rather move on.

10/10 Excellent

Chris, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a show or a bet
I stayed for 1 night (Saturday) to attend the Lion King. Being next door, the location was perfect. I was in a king room on the 8th floor, which was quiet, clean and comfortable. The reception staff were most helpful when I arrived at 11am (before check in time) - they tried to find an available room but even though there wasn't one, they were able to get one ready within the hour. The bed was one of the most comfortable I have slept in. For guests wanting to visit the Casino or see a show at the theatre, it is obviously a wonderful location, being just next door to both. If you are heading into the city, it is a short taxi ride away (about $19), which is the quickest way to do it, but maybe not the most cost effective. All in all, a lovely overnight stay in a lovely hotel

8/10 Good

mayvis, s.w england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Heathrow, few mins on the hoppy bus
Had dinner in the lounge, very helpful staff, comfortable stay.

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MALCOLM, Beverley uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the one night stay, prior to flying to Adelaide Nice hotel friendly staff. Out of the city but near to the airport

4/10 Poor

Andrea, Port Geographe

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Shame the nightclub is so loud you can't sleep
Really lovely clean hotel with fantastic staff. If you are unfortunate enough to stay in the wing opposite the casino night club don't expect to get too much sleep as the loud music will carry on until the early hours. It's loud enough that you can easily identify the songs! Won't be in a rush to stay here again.

10/10 Excellent

Diane, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to city and airport.
Enjoyed the experience of the casino and pool facilities. A great finale to our visit to WA.

6/10 Okay

Evelyn, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wonderful hotel with bad service
Check in staff was slow in processing check in. We had 5 rooms and she couldn't handle to bulk check in. Service was bad at the concierge. Vietnamese bell boy refused to bring our luggage to the respective rooms and said it was a hassle. He intended to bring to just one room and let us sort it out ourselves. We had 3 rooms on level 1 and 2 rooms on level 7. My dad had to tip them first before his colleague transported our luggage to the respective rooms. We checked in on 9 Feb at about 5 to 6pm. There was nothing in and around the hotel except for casino. We wanted to go to Club Eve but it's only open on weekends. Apart from the above, the hotel is good to stay.