Exterior
Check availability

Reviews of ibis Pattaya

3 out of 5
ibis Pattaya
463/79 Moo 9, Pattaya, Chonburi

Reviews

8.2

Very good

Rating 10 - Excellent. 247 out of 816 reviews" "
Rating 8 - Good. 395 out of 816 reviews" "
Rating 6 - Okay. 126 out of 816 reviews" "
Rating 4 - Poor. 36 out of 816 reviews" "
Rating 2 - Terrible. 12 out of 816 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Feb 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Mar 2024

6/10 Okay

Daniel

Disliked: Amenities
Did Not Like the fact that I was charged 300 Baht for the Laundry Bag that was missing from the room at check - out time. My cab was waiting for me so I did not time have time to dispute the issue
Stayed 2 nights in Mar 2024
Response from Ms. Alisa Thaveerat, Operations Manager on 17 Mar 2024
Thank you for letting us know about this. Your feedback helps us do better. We look into this issue and hope to resolve it promptly and accurately. Kindly informed that stuff in the room cannot bring back. Hotel already informed since check in.

10/10 Excellent

Rita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Feb 2024
Response from Ms. Alisa Thaveerat, Operations Manager on 18 Feb 2024
Thank you for taking the time to rate us. That means a lot coming from you.

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location. Small rooms. No working refrigerator in the room. Unfriendly
Stayed 2 nights in Dec 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 9 Feb 2024
Thank you for letting us know about this We will find out that you mentioned immediately. Your feedback helps us do better. We look into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Henry, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay and within walking distance of Pattaya beach and amenities in the area. Highly recommend.
Stayed 4 nights in Dec 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 21 Jan 2024
Thank you for your time to review. That means a lot coming from you.

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only disappointment was, when I booked my room for 6 days, and the room information said that there is a balcony. But I was given a room without a balcony, and the windows could not be opened either. The only way to change the air in the room was to keep the air conditioning on all the time. This was the first time I stayed in a room where window can not be opened and it was not a good feeling at all. Other than that, location was good, it was quiet, and the breakfast was better than my expectation.
Stayed 2 nights in Jan 2024
Response from Ms. Alisa Thaveerat, Operations Manager on 21 Jan 2024
Thank you for your time to review, all your comments are important. We will improve more. We wish that you will choose to stay with us again when you come to Pattaya.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ms. Alisa Thaveerat, Operations Manager on 21 Jan 2024
Thank you for taking the time to rate us. That means a lot coming from you.

6/10 Okay

Armen

Great location, good staff, average facilities
Stayed 10 nights in Dec 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 21 Jan 2024
Thank you for your time to review. That means a lot coming from you.

6/10 Okay

Vipul

Liked: Staff & service
Stayed 6 nights in Dec 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 21 Jan 2024
Thank you for taking the time to rate us. That means a lot coming from you.

8/10 Good

rakesh

Travelled with family
Liked: Cleanliness
Value for money stay. But need some improvements in room conditions like electrical plugs and room lighting.
Stayed 5 nights in Dec 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 21 Jan 2024
Thank you for your comment. We will bring your voice to improve it.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
최상의 위치와 가성비
위치랑 가성비가 좋아요~. 다른데 머무르다가 새벽비행기 타려고 하루 머물렀는데 가격 저렴하고 낮에 바다 수영장 놀고 씻고 가기 좋았어요. 위치는 최상이고 이비스 답게 관리 잘되어있어요. 대신 이비스 답게 콤팩트한 방 구성입니다. 대신 다른 나라 이비스보다는 조금 더 넓어요. 시설은 조금 오래되서 저렴한 것 같았는데 없는 거없이 잘되어 있고 투숙객도 꽤많아요!
Stayed 1 night in Dec 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 21 Jan 2024
Thank you for your time to review. That means a lot coming from you.

6/10 Okay

Obaidullah

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 29 Dec 2023
Thank you for taking the time to rate us. That means a lot coming from you.

10/10 Excellent

Surinderjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Amazing Value. Great staff.
Stayed 2 nights in Dec 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 29 Dec 2023
Thank you for your time to review. That means a lot coming from you.Ms. Alisa Thaveerat, Operations Manager

10/10 Excellent

rohan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent.
Stayed 1 night in Dec 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 29 Dec 2023
Thank you! You made my day!

10/10 Excellent

BING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Response from Ms. Alisa Thaveerat, Operations Manager on 29 Dec 2023
Thank you for your time to review. That means a lot coming from you.

8/10 Good

Kevyn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 29 Dec 2023
Thank you for taking the time to rate us. That means a lot coming from you.

10/10 Excellent

JON

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 29 Dec 2023
Thank you for taking the time to rate us. That means a lot coming from you.

10/10 Excellent

Mohammad Javad

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good
Good but not exellent as always Last years was better
Stayed 5 nights in Nov 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 29 Dec 2023
Thank you for your time to review. That means a lot coming from you.

10/10 Excellent

prateek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ms. Alisa Thaveerat, Operations Manager on 9 Feb 2024
Thank you for taking the time to rate us. That means a lot coming from you.

8/10 Good

matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, price was very nice, however rooms are very small.
Stayed 9 nights in Nov 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 24 Nov 2023
Thank you for your time to review. That means a lot coming from you.

8/10 Good

THESHNI

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent hotel Location & Budget friendly
Excellent location ,Budget friendly hotel for the Price,The breakfast is not so wow in terms off options but its goods.The location is prime and easy to walk all over.The shower could be bigger and water is cold sometimes
Stayed 3 nights in Jul 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 4 Aug 2023
Thank you for your time to review, all your comments are important. We will improve more. We wish that you will choose to stay with us again when you come to Pattaya.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT STAFF.
Stayed 1 night in Aug 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 4 Aug 2023
Thank you! You made my day!

10/10 Excellent

Shiy

Stayed 5 nights in Jul 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 27 Jul 2023
Thank you for taking the time to rate us. That means a lot coming from you.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ms. Alisa Thaveerat, Operations Manager on 21 May 2023
Thank you for taking the time to rate us. That means a lot coming from you.

8/10 Good

Essa

Liked: Cleanliness, staff & service, property conditions & facilities
i like this hotel close to terminal 21
Stayed 11 nights in Apr 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 21 May 2023
Thank you for your time to review. That means a lot coming from you.

8/10 Good

Reynold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Apr 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 22 Apr 2023
Thank you for your time to review. That means a lot coming from you.

10/10 Excellent

Weidong

Liked: Cleanliness, staff & service, amenities
It’s old, but very convenient location.
Stayed 9 nights in Mar 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 12 Apr 2023
Thank you for your time to review. That means a lot coming from you.

10/10 Excellent

Dean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located in nice area close to Terminal 21 Shopping Centre. A walk from the main entertainment area of Pattaya.
Stayed 1 night in Jan 2023
Response from Ms. Alisa Thaveerat, Operations Manager on 6 Feb 2023
Thank you for your time to review. That means a lot coming from you.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value
Response from Ms. Alisa Thaveerat, Operations Manager on 7 Jan 2023
Thank you for your comment. That means a lot coming from you.

8/10 Good

TASSANEE

Travelled with family
Liked: Staff & service, amenities
พนักงานบริการดีมาก ยิ้มแย้มทักทายตลอด จำชื่อแขกที่จะเข้าพักได้เพราะเรากับพี่สาวเข้าพักไม่พร้อมกัน เราไปทีหลังแต่พนักงานจำได้ว่าแขกสองห้องพักนี้มาด้วยกัน ความสะอาดพอใช้ เราเจอเส้นผมที่ผนังห้องน้ำและที่วางไดร์เป่าผม สิ่งอำนวยความสะดวกในห้องครบครัน ขนาดห้องเล็กไปหน่อยแต่ก็พออยู่ได้ 2 คนไม่อึดอัด อาหารเช้าพอใช้ ชนิดอาหารไม่หลากหลาย แต่เติมตลอด
Stayed 1 night in Oct 2022
Response from อลิสา ทวีรัตน์ ผู้จัดการฝ่ายปฏิบัติการ on 31 Oct 2022
ทางโรงแรมไอบสพทยาขอขอบคณสำหรบคำแนะนำตชม ในการเขาพกครงน และหวงวาในการเดนทางครงหนา จะเลอกกลบมาพกกบเราอกครงคะ

8/10 Good

Methaya

Stayed 1 night in Sep 2022
Response from Ms. Alisa Thaveerat, Operations Manager on 7 Oct 2022
We appreciate the thoughtful compliment. Thank you!

8/10 Good

Lloyd, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping center and all the action
Stayed 1 night in Sep 2022
Response from Ms. Alisa Thaveerat, Operations Manager on 22 Sept 2022
Thank you for your review. We are appreciated it!!

10/10 Excellent

SUKRIT

Stayed 3 nights in Aug 2022

8/10 Good

Aung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good, great location beach or city, close to terminal 21 shopping mall, everything good
Stayed 1 night in Aug 2022
Response from Ms. Alisa Thaveerat, Operations Manager on 28 Aug 2022
Thank you for your review. We are happy to hear that.

6/10 Okay

Cindy, Penang

Travelled with partner
If you are just consider for a night stayed without any amenities and closest to mall with budgetary cost, this Ibis Pattaya would be suitable. They immediately solved it when we complaint the floor in the rooms are wet. They helped us change to a new room.
Stayed 1 night in Jul 2022
Response from Alisa, Operations Manager on 30 Jul 2022
Thank for your review.

8/10 Good

Mohmed Yusuf

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel didn't provide basic requirements such as a toothbrush, not even a face mask.
Stayed 1 night in Jun 2022
Response from Alisa, Operations Manager on 30 Jul 2022
Thanks for your comment. Our hotel is Budget hotel some amenities didn't provide in the room, we have standard amenities for you.

2/10 Terrible

kuljit

Travelled with partner
Disliked: Staff & service
I didn’t like to have pets in building, had hard time to sleep.
Stayed 3 nights in Jun 2022
Response from Alisa, Operations Manager on 30 Jul 2022
Thank you for your comment and apologized that hotel is not fit for your preference. We wish you to understand for our pet's hotel.

8/10 Good

Kirtan

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Masataka

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay, clean and comfy, near to everything and 5 stars for the price.
Stayed 5 nights in Mar 2022
Response from vikrant on 13 Mar 2022
Dear Guest Thank you for sharing your kind words and we appreciate your feedback. Sincerely Hotel Management

2/10 Terrible

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from vikrant on 13 Mar 2022
Dear Valued Guest I appreciate your comments regarding your stay. Your experience was below average and I am sorry to know about it. However, we do not know much details of your stay. I will address this review with concerned managers to investigate and take necessary measures to improvise in future. Thank you once again and we hope to service again in future. Sincerely, Vikrant Chauhan Operations Manager

4/10 Poor

john

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
not a lot really
Stayed 1 night in Feb 2022
Response from vikrant on 13 Mar 2022
Dear Valued Guest I appreciate your comments regarding your stay. Your experience was below average and I am sorry to know about it. However, we do not know much details of your stay. I will address this review with concerned managers to investigate and take necessary measures to improvise in future. Thank you once again and we hope to service again in future. Sincerely, Vikrant Chauhan Operations Manager

10/10 Excellent

Jenifer

Stayed 1 night in Feb 2022
Response from vikrant on 13 Mar 2022
Dear Guest Thank you for your kind words and we appreciate your feedback. Sincerely Hotel Management

8/10 Good

Daranee

Stayed 2 nights in Jan 2022
Response from vikrant on 13 Mar 2022
Dear Guest Thank you for your kind words and we appreciate your feedback. Sincerely Hotel Management

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from vikrant on 19 Dec 2021
Dear Valued Guest It was pleasure to read that you considered our property for your stay and liked the overall experience as well as facilities. Indeed, we are an budget hotel and well known for our standards services. I am glad that we able to portrait perfect picture of our hotel concept. I am sure you will plan more trips to the Pattaya city and we will have opportunity to serve you again. Best Regards Vikrant Chauhan Operations Manager

2/10 Terrible

Dennis

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I did not stay. As soon as I saw the room I wanted out. Smallest hotel room I have ever seen. Very disappointed they would not give me partial refund since I never spent 1 hour there.
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have good experience in this hotel. Staf is very friendly.
Stayed 2 nights in Jun 2021
Response from vikrant on 27 Jun 2021
Dear Valued Guest Thank you for sharing your wonderful review regarding recent stay. I am pleased to learn that you had a fantastic experience throughout the time and loved our warm hospitality. It is great feeling to read such a positive reviews and I hope to see you soon again in future. Sincerely Vikrant Chauhan Operations Manager