Terrace/patio

Reviews of Hotel Baraquda Pattaya By Heeton

5 out of 5
Hotel Baraquda Pattaya By Heeton
485/1 Moo10 Pattaya2 Road, Nongprue Banglamung, Pattaya, Chonburi

Reviews

8.8

Excellent

Rating 10 - Excellent. 326 out of 617 reviews" "
Rating 8 - Good. 199 out of 617 reviews" "
Rating 6 - Okay. 62 out of 617 reviews" "
Rating 4 - Poor. 15 out of 617 reviews" "
Rating 2 - Terrible. 15 out of 617 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chad

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Mon on 24 Feb 2024
Dear Chad,Thank you for taking the time to share your feedback.If there's anything specific you enjoyed or if you have any further suggestions, please feel free to let us know. We look forward to the pleasure of welcoming you back for an even more enjoyable stay in the future.Thank you for choosing our hotel!Best regards,Wimon PHALEECluster Front Office Manager

8/10 Good

ALBERT L

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was truly wonderful from checkin to checkout. Luggage was delivered immediately to my room. Definitely recommended.
Stayed 1 night in Jan 2024
Response from Mon on 7 Feb 2024
Dear ALBERT,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our staff provided you with exceptional service from check-in to checkout. Delivering your luggage promptly to your room is a priority for us, and we're delighted to know that it contributed to your overall satisfaction.Your recommendation means a lot to us, and we appreciate your kind words. We strive to create memorable and enjoyable experiences for our guests, and it's rewarding to hear when we succeed.If you have any additional feedback or suggestions, we would love to hear them. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Wimon PHALEECluster Front Office Manager

10/10 Excellent

Jean

Stayed 3 nights in Jan 2024

10/10 Excellent

Jean

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Mon on 24 Jan 2024
Dear Geoff,Thank you for your outstanding rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific you loved about your visit or any suggestions for improvement, please feel free to share.We appreciate your choosing our hotel, and we look forward to the opportunity of welcoming you back for another exceptional stay in the future.Best regards,Wimon PHALEECluster Front Office Manager

10/10 Excellent

Charwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Response from Mon on 14 Jan 2024
Dear Charwin,Thank you for your feedback! We're glad to hear that you found the environment quiet during your stay. Providing a peaceful and comfortable atmosphere for our guests is important to us.If there's anything specific you loved about the quiet setting or any suggestions for improvement, please feel free to share. We appreciate your comments and hope to welcome you back for another tranquil experience in the future.Thank you for choosing our hotel!Best regards,Wimon PHALEECluster Front Office Manager

10/10 Excellent

Charwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Response from Mon on 14 Jan 2024
Dear Charwin,Thank you for sharing your feedback! We're pleased to hear that you found your room to be clean. Providing a tidy and comfortable environment for our guests is a top priority, and we're delighted to know that we met your expectations.If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. We appreciate your comments and hope to welcome you back for another clean and enjoyable experience in the future.Thank you for choosing our hotel!Best regards,Wimon PHALEECluster Front Office Manager

10/10 Excellent

Sridhar, St Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Dec 2023
Response from Mon on 5 Jan 2024
Dear Sridhar,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you appreciated our hotel's great location. We strive to provide our guests with a convenient and enjoyable stay, and it's always rewarding to know when we've succeeded.If you have any additional comments or suggestions, we'd love to hear them. Your feedback helps us continually improve our services.We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you for choosing us for your stay.Best regards,Wimon PHALEECluster Front Office Manager

10/10 Excellent

Layonel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay. Excellent staff, excellent rooms. Close to the beach and many other nice spots.
Stayed 3 nights in Dec 2023
Response from Mon on 20 Dec 2023
Dear Layonel,Thank you for your glowing review! We're delighted to hear that you had an excellent stay with us. It's wonderful to know that you found our staff and rooms to be excellent. We're also glad that our proximity to the beach and other nice spots added to your overall experience.If there's anything specific you loved about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We appreciate your feedback and look forward to welcoming you back in the future.Warm regards,Wimon PHALEECluster Front Office Manager

10/10 Excellent

Liam

Stayed 1 night in Dec 2023
Response from Mon on 17 Dec 2023
Dear Liam,Thank you for your fantastic rating! We're thrilled to hear that you enjoyed your stay with us. It's our pleasure to provide you with a positive experience.We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.Warm regards,Wimon PHALEECluster Front Office Manager

8/10 Good

Benoit

Stayed 2 nights in Dec 2023
Response from Mon on 17 Dec 2023
Dear Benoit,Thank you for taking the time to share your feedback. We're pleased to hear that you had an overall positive experience during your stay.If there are specific areas or suggestions you have for improvement that would have made it a 5-star experience for you, please feel free to share them with us. Your feedback is invaluable as we continually strive to enhance our services and facilities.We appreciate your visit and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Warm regards,Wimon PHALEECluster Front Office Manager

10/10 Excellent

Trey

Stayed 6 nights in Nov 2023
Response from Mon on 17 Dec 2023
Dear Trey,Thank you for your fantastic rating! We're thrilled to hear that you enjoyed your stay with us. It's our pleasure to provide you with a positive experience.We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.Warm regards,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large rooms, great pool.
Stayed 4 nights in Nov 2023
Response from Mon on 17 Nov 2023
Dear Jeffrey,Thank you for taking the time to share your positive feedback. We're delighted to hear that you enjoyed the spacious rooms and had a great experience at our pool. Providing comfortable accommodations and enjoyable amenities are our top priorities.We appreciate your kind words, and it would be our pleasure to welcome you back for another excellent stay. If you have any specific preferences or requests for your next visit, please feel free to let us know.We look forward to serving you again in the future.Best regards,Wimon PHALEECluster Front Office Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Nov 2023
Response from Mon on 15 Nov 2023
Dear William,Thank you for your positive feedback on our hotel's location. We are delighted to hear that you found our location great.We hope the convenience of our location added to the overall enjoyment of your stay. If you have any additional comments or suggestions, please feel free to share.We appreciate your choice to stay with us and look forward to welcoming you back in the future.Best regards,Wimon PHALEECluster Front Office Manager

10/10 Excellent

Sergiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very happy with location, safety and hotel staff which was wery helpfool. You can reach any needs of yours within a walking distance.
Stayed 9 nights in Oct 2023
Response from Mon on 27 Oct 2023
Dear Sergiy,Thank you for sharing your positive experience. We're delighted to hear that you were very happy with our location, the safety of the hotel, and the helpfulness of our staff.It's wonderful to know that you found the hotel to be conveniently located for all your needs within walking distance. Your satisfaction is important to us, and we look forward to the possibility of welcoming you back in the future.If you have any specific preferences or requests for your next visit, please feel free to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Clean and friendly staff
Stayed 5 nights in Oct 2023
Response from Mon on 23 Oct 2023
Dear Benjamin,Thank you for sharing your feedback. We're thrilled to hear that you found our location excellent and that you had a positive experience with our friendly staff. Cleanliness and great service are top priorities for us, and your comments are greatly appreciated.We hope to have the pleasure of welcoming you back for another fantastic stay. If you have any specific preferences or requests for your next visit, please feel free to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mon on 15 Oct 2023
Dear Anthony,We want to express our sincere gratitude for taking the time to share your thoughts about your recent stay with us. Your feedback is invaluable to us.We are thrilled to learn that you had a positive experience during your stay, and we appreciate your kind words and the 4-star rating you've given us. Your satisfaction is a great motivator for our team, and it inspires us to continue striving for excellence.If you have any specific feedback or suggestions on how we can further enhance your experience to earn that extra star, please don't hesitate to share. We are always looking for ways to improve and make your future visits even more enjoyable.Should you have any questions or need assistance with future reservations, please feel free to reach out to us.We look forward to serving you again and ensuring your next stay is a 5-star experience.Warm regards,Wimon PHALEECluster Front Office Manager

6/10 Okay

Ryan

Stayed 1 night in Sep 2023
Response from Mon on 15 Oct 2023
Dear Ryan,We want to extend our heartfelt appreciation for taking the time to share your feedback on your recent stay with us. Your input is important to us, and we value your perspective.We noticed you rated your experience with 3 stars, and we want you to know that we take your feedback seriously. Your satisfaction is our priority, and we are continuously working to improve and provide our guests with the best possible experience.If there are specific aspects of your stay that you feel could be enhanced or if you encountered any issues during your visit, we would greatly appreciate it if you could share more details with us. Your insights will help us address any areas that need improvement and provide a better experience for future guests.We look forward to serving you again and striving to provide a more exceptional stay in the future.Warm regards,Wimon PHALEECluster Front Office Manager

6/10 Okay

Mohammad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel outside look like some dirty place but inside is good
Stayed 1 night in Sep 2023
Response from Mon on 17 Sept 2023
Dear Mohammad, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your honest assessment.We understand that first impressions are important, and we apologize if the exterior of our hotel did not meet your expectations. However, we're pleased to hear that you found the interior of the hotel to be good. Our focus is on providing a comfortable and enjoyable experience for our guests, and we're glad that you found our accommodations up to your satisfaction.Your feedback is valuable to us, and we will continue to work on enhancing both the exterior and interior aspects of our property to ensure an overall positive guest experience.If you have any more comments or if there's anything specific you'd like to share, please feel free to do so. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Thank you for choosing to stay with us.Best regards, Wimon PHALEECluster Front Office Manager

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2023
Response from Mon on 9 Sept 2023
Dear Daniel, Thank you for taking the time to rate your stay with us and we hope that you will be able to return very soon.Best Regards, Wimon PHALEECluster Front Office Manager

8/10 Good

Mads

Stayed 20 nights in Apr 2023

10/10 Excellent

john

Stayed 2 nights in May 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean. Location is great
Stayed 3 nights in Apr 2023

10/10 Excellent

Marcus

Stayed 2 nights in Apr 2023

8/10 Good

Mechelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and amazing staff!
My sister and I had an amazing stay, the place is quite old, but it's clean, and the staff were so friendly and helpful. When people are nice and friendly, it makes your stay even more heartwarming. So kudos to the staff! The location is good to get around - near the central festival, walking street, etc, and easy to get a grab as well.
Stayed 4 nights in Apr 2023

10/10 Excellent

Jonathan

Stayed 3 nights in Apr 2023

2/10 Terrible

Romain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here.
Hotel is closing in a few months. Non maintenant, used facilities. Not a MGallery at all. Just save your money. I’ve booked for 4 days and I’ve stayed 1 hour. It’s a shame.
Stayed 3 nights in Apr 2023

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I had to move rooms due to a broken door. The next room had a broken TV. Hotel was dirty and dated. Calling it 5 star hotel is a bold faced lie.
Stayed 2 nights in Apr 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Dominic Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room waa spacious. Hotel was quiet. Staff were friendly and helpful.
Stayed 2 nights in Mar 2023

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023

6/10 Okay

mahmoud, Morris plains

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Need renovation very badly! Very bad interior design for the room, not easily usable closet or shelf at proper hight for average height people. Not ok breakfast , small flies around the food , Location is great and staff is great.
Stayed 3 nights in Mar 2023

4/10 Poor

Nigel

Stayed 14 nights in Feb 2023

10/10 Excellent

Mrs g

Stayed 1 night in Jan 2023
Response from KF on 19 Feb 2023
Dear Mrs gGood Morning from Hotel Baraquda Pattaya - MGalleryThank you very much for awesome score, we are glad to receive it and hope your next visit will pleasant as previous one. Best Regards,Chunlika KhamlaCluster Front Office Manager

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service
The property is very dated .. pool is very nice but walking around on the wooden deck was dangerous.. the internet was great… the gym was very tired… they didn’t tell us that the roof top bar is closed… the buffet was 6 … on a busy street so expect loud music at night but overall okay… house keeping was prompt … over looking pool was beautiful
Stayed 11 nights in Jan 2023
Response from KF on 19 Feb 2023
Dear Stephan, Greetings from Hotel Baraquda Pattaya - MGalleryThank you very much for your feedback during stay with us. Regarding to the feedback about hotel, we are on plan to refurbish in the near future and hope to have a chance to welcoming you back with New Baraquda Style. Best Regards,Chunlika KhamlaCluster Front Office Manager

10/10 Excellent

giuseppe

Stayed 6 nights in Jan 2023
Response from KF on 25 Jan 2023
Dear Giuseppe, Good Morning from Hotel Baraquda Pattaya - MGallery Thank you very much for your best score and we hope your next visit will pleasant as previous one. Best Regards,Chulika KhamlaCluster Front Office Manager

10/10 Excellent

De Silva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean property.
Response from KF on 25 Jan 2023
Dear De silva,Greetings from Hotel Baraquda Pattaya - MGalleryThank you very much for awesome score and hope to see you again next time. Best Regards,Chunlika KhamlaCluster Front Office Manager

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls between rooms are thin so you can hear what your neighbor is doing or saying, and the amount of light switches are a little too many. Overall however, it was a good place to stay.
Response from KF on 25 Jan 2023
Dear Chris, Greeting from Hotel Baraquda Pattaya - MGallery Thank you for sharing your feedback during visit our hotel and we are glad learn that overall is good and hope to see you again next time. Best Regards,Chunlika KhamlaCluster Front Office Manager

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE THIS PLACE! friendly staff and very clean.
Response from KF on 25 Jan 2023
Dear Jon, Good morning from Hotel Baraquda Pattaya - MGalleryThank you very much for a lovely comments we are love to hear that and hope to see you again.Best Regards,Chunlika KhamlaCluster Front Office Manager

10/10 Excellent

soroush

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent
Response from MAM on 5 Dec 2022
Dear Soroush,Thank you very much for a great score and comments during stay with us. We are glad to learn that our hotel style is match with yours and really appreciate your feedback and hope to welcoming you back to our unique Baraquda again.Best Regards, Sukruethai JAMPADANG Assistant Front Office Manager

10/10 Excellent

Peter

Stayed 7 nights in Nov 2022

8/10 Good

gary

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great location, friendly & clean
Great location and the hotel was clean. The staff were excellent and friendly at all times. The roof top bar was not open which was disappointing during myself and two friends stay. The rooms are also becoming just a little dated.
Stayed 10 nights in Nov 2022
Response from MAM on 5 Dec 2022
Dear Gary,Greetings from Hotel Baraquda Pattaya - MGallery Thank you very much for a positive score and feedback during stay with us we are glad to learn that our staff service had met your expectation and we hope you next visit will pleasure as previous one. Best Regards, Sukruethai JAMPADANG Assistant Front Office Manager

6/10 Okay

wenjie, Guangzhou

Liked: Staff & service, amenities
Pros: 1. Warm service from staff 2. Good location, walkable to key points Cons: 1. Not so clean as my case, there's removable stains on toilet 2. Weird room layouts and design 3. Fault in shower system which drop cold water droplets from the top even didn't switch to it 4. Noise at night after 11pm, have to use my AirPods Pro 2 for better go to sleep.
Stayed 1 night in Oct 2022
Response from Mam on 23 Oct 2022
Daer wenjie,It is always pleasure to receive a positive feedback and score from our value guest. We are happy to learn that overall experiences had met your expectation. Aside of some point is not meet our hotel standard, I already share to our department concern to prevent the reoccurrence.We are looking forward to welcoming you to our Baraquda Life Style. Best Regards, Sukruethai JAMPADANG Assistant Front Office Manager

10/10 Excellent

wah lap

Stayed 3 nights in Oct 2022
Response from KF on 16 Oct 2022
Dear Wah Lap,Good Afternoon from Hotel Baraquda Pattaya - MGalleryThank you very much for awesome score. We are more than happy to read that overall experience had meet your expectation and hope you next visit will pleasure as previous one. Best Regards,Chunlika KhamlaCluster Front Office Manager

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room The only issue I had was the shower control comes off in your hand it wasn't a problem Had a great stay and the staff where amazing
Stayed 5 nights in Oct 2022
Response from KF on 11 Oct 2022
Dear Jon, Greetings from Hotel Baraquda Pattaya - MGalleryThank you very much for a great score and feedback especially about our staffs and we hope your next visit will pleasure as previous one. Best Regards,Chunlika KhamlaCluster Front Office Manager

10/10 Excellent

Stephen

Stayed 7 nights in Oct 2022
Response from KF on 11 Oct 2022
Dear Stephan, Good evening from Hotel Baraquda Pattaya - MGallery Thank you very much for a awesome score, I am sure that your score will encourage our team to improve our service and we hope to welcoming you back to stay with us again.Best Regards,Chunlika KhamlaCluster Front Office Manger

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. In the heart of Pattaya. Close to walking street and all the other attractions.
Stayed 6 nights in Sep 2022
Response from KF on 11 Oct 2022
Dear Mario, Greetings from Hotel Baraquda Pattaya - MGalleryThank you very much for a lovely score and feedback I am glad to read that the location is match with your expectation. Hope to see you again and have a great day.Best Regards,Chunlika KhamlaCluster Front Office Manager

10/10 Excellent

Tony

Stayed 2 nights in Sep 2022
Response from Mon on 15 Nov 2023
Dear Tony,Thank you for taking the time to share your positive feedback about your recent stay with us. We greatly appreciate your 5-star rating and are delighted to know that you had a wonderful experience.Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, central location. Easy to walk to most area's and inspite of being in such a central area it was still pretty quiet at night. I also had ordered off the room service menu a couple times and the food was great. Also the swimming pool and area look exactly like the pictures.
Stayed 13 nights in Aug 2022
Response from MAM on 21 Sept 2022
Daer Ryan,Thank you very much for a great score and comments during stay with us. We are glad to learn that our hotel style is match with yours and really appreciate your feedback and hope to welcoming you back to our unique Baraquda again.Best Regards, Sukruethai JAMPADANG Assistant Front Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2022