Front of property – evening/night

Reviews of Generator Paris

Generator Paris
9-11 Place du Colonel Fabien, Paris, Paris

Reviews

7.8

Good

Rating 10 - Excellent. 347 out of 1002 reviews" "
Rating 8 - Good. 366 out of 1002 reviews" "
Rating 6 - Okay. 136 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 82 out of 1002 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sui Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from the metro station and the staff are nice and helpful
Stayed 1 night in Mar 2024
Response from Gonzalo on 24 Mar 2024
Thank you for your review, Sui Yin. It is great to see that you enjoyed your time with us. Generator Paris

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, easy to navigate around.
Stayed 1 night in Feb 2024
Response from Margaux on 26 Feb 2024
Hi, Thank you so much for taking the time to share your experience following your stay here at Generator Paris. We are pleased to hear you found all aspects of your stay enjoyable and we look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

KAREN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this property because I stayed here back in 2022 with a tour group. I love that the metro station is literally right there. Easy access. There's a mini market right next door and cafe/restaurant. The staff was very friendly. Theres a bar and music inside the hotel. Unfortunately, the roof top was closed. We stayed in a 10 bed room as we planned to only sleep at night we didn't really care about space. The room had 2 showers and 2 sinks which was awesome. We unfortunately had 2 roomates who legit stank like underarm sweat and feet. The room stank like that the entire stay.
Stayed 4 nights in Dec 2023
Response from Margaux on 13 Jan 2024
Glad to hear you had a great time with us, we hope to see you again soon! Generator Paris

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Margaux on 13 Jan 2024
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
the itslian girl that checked me in was so friendly nuce and orifessionsl bravo!
Stayed 3 nights in Dec 2023
Response from Margaux on 13 Jan 2024
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
great stay
its great no frills yet freat
Stayed 2 nights in Dec 2023
Response from Margaux on 13 Jan 2024
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

8/10 Good

Hernando

Stayed 3 nights in Dec 2023
Response from Margaux on 13 Jan 2024
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

8/10 Good

Zeca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surely coming back one day.
Book a Room of 4 always With friends! Great value for money, nice location. Great service from Layla sophie and Michael! Bigger menu can be great ideia!!
Stayed 3 nights in Nov 2023
Response from Margaux on 13 Jan 2024
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

10/10 Excellent

Michael, Gaithersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laila & Colombe Were Excellent; Because Of Their Outstanding Performance, We Would Visit Generator Again If In Paris; They Merit A Reward...
Stayed 1 night in Nov 2023
Response from Margaux on 7 Dec 2023
Thank you so much for the positive review, Michael! It is always makes us happy to read a special mention of one of our staff. I will make sure Laila & Colombe gets yours message.Generator Paris

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
soo nice for the price. love that they are in Amsterdam and Paris. And the cubicles have their own lights and charging port. just wonderful!!
Stayed 1 night in Nov 2023
Response from Margaux on 30 Nov 2023
Hi Esther, thank you for your 5* review!

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Margaux on 10 Nov 2023
Hi,Thank you for your review, we are looking forward welcoming you back at Generator Paris

10/10 Excellent

Sangyoon

Stayed 1 night in Sep 2023
Response from Margaux on 10 Nov 2023
Hi,Thank you for your review, we are looking forward welcoming you back at Generator Paris

10/10 Excellent

Darrin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near multiple Metro lines. Easy to get anywhere. Hotel has cool vibe including amazing view / space on the roof.
Stayed 3 nights in Oct 2023
Response from Margaux on 12 Oct 2023
Hi, thank you for your 5* review!

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Bit far out but is metro very close. Bar and karaoke to socialise. However no kitchen/common area if you want to have own food or chill. Front desk staff super helpful but security not friendly. Door keys stop working for multiple people in room. Area around does not feel too safe at night but have seen police walking around. Would be nice to have curtains on beds as other rooms can see in and were shining lights in and yelling through windows
Stayed 3 nights in Sep 2023
Response from Margaux on 28 Sept 2023
Hi Jessica, thank you a lot for your review, we hope to welcome you back soon,

8/10 Good

Kethnie

Stayed 3 nights in Sep 2023
Response from Margaux on 12 Oct 2023
Hi, thank you for your review! hope to welcome you back soon

6/10 Okay

Michael

Travelled with group
Close to the trains and the metro.
Stayed 2 nights in Sep 2023
Response from Margaux on 14 Sept 2023
Hi Michael,Thank you for your review!

8/10 Good

Regiane, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, except that we were not allowed to visit the Rooftop because we did Not have a reservation. Nobody ever told us or was written anywhere that a reservation was needed. It was our Last Night and one of the high Point of the hotel could Not be Seen. Frustrating!
Stayed 3 nights in Aug 2023
Response from Margaux on 1 Sept 2023
Hi, Thank you so much for taking the time to share your experience following your stay here at Generator Paris. We are pleased to hear you found all aspects of your stay enjoyable and we look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Iseabail

Stayed 4 nights in Aug 2023
Response from Margaux on 19 Sept 2023
Hi, thank you for your 5* review!

8/10 Good

Jaimie

Travelled with family
Liked: Staff & service, amenities
Sofia at the front desk was very kind and friendly! She made checking in a seamless process. Something on the ceiling was broken and wasn't fixed, as promised. That was the only bummer. Other than that, the hostel has great facilities, is very clean and is conveniently located close to the Gare du Nord station and 15 minutes away from most tourist attractions.
Stayed 4 nights in Aug 2023
Response from Margaux on 25 Aug 2023
Hi, We would like to thank you for sharing your experience. We are thrilled to hear that you had an enjoyable stay. We can assure you that your feedback is very important to us and it has been shared with our management team in order to improve our level of service. We do our best to make our guests' experience as pleasant and memorable as possible. Looking forward to welcoming you soon.

8/10 Good

Kat

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff weren’t that helpful
Stayed 7 nights in Aug 2023
Response from Margaux on 22 Aug 2023
Hi, Thank you so much for your feedback. We are very saddened to hear about your disappointing experience with our staff as usually they are praised for being welcoming and helpful. Please accept our sincere apologies for not feeling this way. Your experience will be shared with the team as we are constantly working on improving our services in order to prevent situations like this to happen again.

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was sceptical being a hostel but staff were friendly it was quiet ,room was large clean and comfortable with outdoor space with views food was good. Good location close to transport underground trains and main train station
Stayed 4 nights in Apr 2023
Response from Margaux on 19 Aug 2023
Hi Cindy, Thank you for your review! Hope to see you soon,

2/10 Terrible

Hicham

Disliked: Staff & service
Awful
Stayed 5 nights in Aug 2023
Response from Margaux on 11 Aug 2023
Hi, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're saddened to hear that your stay was not up to your expectations. This certainly isn't the level of service we wish to provide to our guests here at the hotel.We can assure you that we take your feedback very seriously and that it will be share with all the management team. We hope you will consider staying with us in the future. If you are indeed thinking of staying with us again, please do not hesitate to contact us directly so we can personally ensure you have a problem free stay.

8/10 Good

Evelyn

Stayed 5 nights in Aug 2023
Response from Margaux on 11 Aug 2023
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

6/10 Okay

Naomi

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Margaux on 10 Aug 2023
Hi, Thank you so much for taking the time to score your experience at Generator Paris. We are very sorry you were unhappy with your stay; this certainly isn't the level of service we wish to provide to our guests here at the hostel. Any further feedback regarding your experience would be much appreciated as your score shows you were not entirely satisfied. It is important to us to understand where we failed to provide you with an excellent service so we can improve our guest’s experience and make your stay memorable for your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location. Facilities more mixed.
I had high expectations of The Generator from its reviews. As positives - - the location is great. It's right beside one metro line and walking distances from others, meaning getting around Paris is pretty easy. It's also near lots of good eating spots, boulangeries and a supermarket. - check in was easy, and the staff made us feel very welcome. - good wifi. - the other residents were all very friendly. Less positive - - we couldn't close our room's window properly and it kept blowing open. When we asked reception for help they sent up a security guard to try to fix it, who assured us he had - only to have it blow wide open again any time there were strong winds. - the bedroom could have been cleaner. The floor was dirty and we needed to keep shoes on (no complaints re the bathroom though). - we found the food at the snack bar relatively expensive and it was much better value to go out and eat elsewhere.
Stayed 4 nights in Jul 2023
Response from Margaux on 9 Aug 2023
Hi, We would like to thank you for sharing your experience. We are thrilled to hear that you had an enjoyable stay. We can assure you that your feedback is very important to us and it has been shared with our management team in order to improve our level of service. We do our best to make our guests' experience as pleasant and memorable as possible. Looking forward to welcoming you soon.

2/10 Terrible

Jeroen

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Extreme Dirty... Do not book!
Stayed 3 nights in Jul 2023
Response from Margaux on 5 Aug 2023
Hi, Thank you very much for your feedback. We are happy to hear that you have enjoyed your stay in overall, however, saddened to hear about the issues you have encountered in matters of housekeeping. Please accept our most sincere apologies. We can assure you that we are constantly working on improving our services and that your experience has been shared with our housekeeping team. Next time, do not hesitate to come to the reception, open 24/7, so we can assist you as soon as possible. Looking forward to welcoming you soon.

10/10 Excellent

Cindy

Stayed 3 nights in Jul 2023
Response from Margaux on 23 Aug 2023
Hi Cindy,thank you for your 5* review!

10/10 Excellent

Candice, Warriewood

Stayed 4 nights in Jul 2023
Response from Margaux on 22 Aug 2023
Hi, thank you for your review! We hope to welcome you back soon,Kind regards

8/10 Good

Stella

Stayed 1 night in Jul 2023
Response from Margaux on 16 Aug 2023
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good stay. Not in the best neighborhood of Paris but super close to the metro. Bed was comfortable, warm showers, cold AC(once I figured it out), welcoming staff, great bar. Food is okay. Didn’t eat breakfast because it looked super simple. I’d stay here again!
Response from Hania on 24 Jul 2023
Thank you for your review, Charles. It is great to see that you enjoyed your time with us. Hania, Generator Paris

10/10 Excellent

Fiorella

Liked: Cleanliness, staff & service, property conditions & facilities
My dad stayed here and loved it! Thanks to the nice environment, he found it easy to meet fellow travelers to explore the city, even if he's 56yo. He said he'd definitely come back!
Stayed 2 nights in Jul 2023
Response from Hania on 24 Jul 2023
Thank you for your review, Fiorella. It is great to see that you enjoyed your time with us. Hania, Generator Paris

2/10 Terrible

Cassandra

I tried to cancel due to the riots and they refused. terrible and rude staff.
Stayed 1 night in Jul 2023
Response from Margaux on 5 Jul 2023
Hi, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're saddened to hear that your stay was not up to your expectations. This certainly isn't the level of service we wish to provide to our guests here at the hotel.We can assure you that we take your feedback very seriously and that it will be share with all the management team. We hope you will consider staying with us in the future. If you are indeed thinking of staying with us again, please do not hesitate to contact us directly so we can personally ensure you have a problem free stay.

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was not ready at time of scheduled checkin. An overhead light was flickering, and the soap dispenser in the bathroom was leaking, leading to a large soap puddle in the bathroom. Housekeeping did not come, and there was no action taken when the front desk was informed of issues with the room.
Stayed 2 nights in Jun 2023
Response from Margaux on 3 Jul 2023
Hi Peter,We would like to thank you for sharing your experience. We are thrilled to hear that you had an enjoyable stay. We can assure you that your feedback is very important to us and it has been shared with our management team in order to improve our level of service. We do our best to make our guests' experience as pleasant and memorable as possible. Looking forward to welcoming you soon.

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Value for money
Great value hotel but is mainly a student playground. We booked an upmarket room but it didn’t have a tv and toilet seat was broken on arrival. Towels weren’t changed unless requested. Great for metro and local cafe/bars at reasonable prices for Paris. Good stay with great aircon!
Stayed 4 nights in Jun 2023
Response from Margaux on 3 Jul 2023
Hi Karen,We would like to thank you for sharing your experience. We are thrilled to hear that you had an enjoyable stay. We can assure you that your feedback is very important to us and it has been shared with our management team in order to improve our level of service. We do our best to make our guests' experience as pleasant and memorable as possible. Looking forward to welcoming you soon.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice property
Stayed 1 night in Jun 2023
Response from Margaux on 3 Jul 2023
Hi Jesus,Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

6/10 Okay

Sophia

Liked: Staff & service
Wasn't terrible but certainly not the best hostel I've stayed in. I found it weird that the beds didn't have curtains. Service on rooftop bar wasn't great and the view was overrated because it was blocked by several cranes.The worst part is that there was an ant infestation in my room and I was bit several times overnight. At least the staff at the front desk were nice...
Stayed 4 nights in Jun 2023
Response from Margaux on 28 Jun 2023
Hi, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're saddened to hear that your stay was not up to your expectations. This certainly isn't the level of service we wish to provide to our guests here at the hotel.We can assure you that we take your feedback very seriously and that it will be share with all the management team. We hope you will consider staying with us in the future. If you are indeed thinking of staying with us again, please do not hesitate to contact us directly so we can personally ensure you have a problem free stay.

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
An easy, convenient place to stay woth children in Paris. Near various metro and international train stations, as well as supermarkets. Very quiet at night, good facilities, tasty meals and clean!
Stayed 2 nights in Jun 2023
Response from Margaux on 22 Jun 2023
Hi Susie, thank you for your 10/10 review! We are looking forward welcoming you back soon

8/10 Good

AKRAM

Stayed 1 night in Jun 2023
Response from Margaux on 11 Jul 2023
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

4/10 Poor

Deneyia

Liked: Staff & service
Disliked: Cleanliness
This hotel was listed as an 18 hostel. There was some sort of youth group there for the entire week and possibly 100 of them. They ran through the hotel halls and stairs knocking on people’s doors running breaking showers that weren’t broken upon arrival. They crowded the restaurant each night singing and screaming loudly making it impossible to order a drink or meal the entire week. There was also no real cleaning of rooms only changing of bed linens between peoples stays. They never removed dirty towels from the room or trash. This caused new tenants to continue using someone else’s dirty towels thinking they were clean complimentary towels. I’ve stayed at many Generators. This was by far the worst and the rest are nice all over the US. I would never stay here again or recommend anyone else to. The location is nice as it’s near metro and nice eateries and that’s about it. The staff are also multi lingual and pleasant. The vending machines are helpful. The rest of the experience was not good!
Stayed 5 nights in Jun 2023
Response from Margaux on 26 Jun 2023
Hi, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're saddened to hear that your stay was not up to your expectations. This certainly isn't the level of service we wish to provide to our guests here at the hotel.We can assure you that we take your feedback very seriously and that it will be share with all the management team. We hope you will consider staying with us in the future. If you are indeed thinking of staying with us again, please do not hesitate to contact us directly so we can personally ensure you have a problem free stay.

8/10 Good

Kim Fat

Stayed 3 nights in Jun 2023
Response from Margaux on 8 Jul 2023
Hi Kim,Thank you for your kind review,We hope to welcome you back soon

2/10 Terrible

AHMED

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not flexible
Stayed 1 night in Jun 2023
Response from Margaux on 16 Jun 2023
Hi, Thank you very much for scoring your experience with us.We are pleased to hear you found most of the aspects of your stay enjoyable, however any further feedback regarding your experience would be much appreciated as your score shows you were not entirely satisfied. It is important to us to understand where we failed to provide you with an outstanding service so we can make our guest’s experience memorableWe look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for solo travel.
bathing room is very nice. storage design is convenient. only the sensor location inside the bath area is little tricky, which somehow needs to open the glass door to resume the light source.
Stayed 1 night in Jun 2023
Response from Margaux on 16 Jun 2023
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

10/10 Excellent

Md Masum

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed!
Stayed 3 nights in Jun 2023
Response from Margaux on 16 Jun 2023
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Margaux on 10 Jun 2023
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible.

10/10 Excellent

DELFIN ENGLISH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Margaux on 10 Jun 2023
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

6/10 Okay

Robert, Miami Beach

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Margaux on 10 Jun 2023
Hi, Thank you very much for scoring your experience with us.We are pleased to hear you found most of the aspects of your stay enjoyable, however any further feedback regarding your experience would be much appreciated as your score shows you were not entirely satisfied. It is important to us to understand where we failed to provide you with an outstanding service so we can make our guest’s experience memorableWe look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for an extended weekend last week. Overall, this place is in a great location with restaurants, markets and the Metro adjacent to the property. Given it's a hostel, there are a few quirky rules to get used to and a ton of young adults. That said, we took our 2 recent high school grads as a celebratory vacation and they had a blast. The roof top bar is incredible with an incredible sunset view of Le Sacre Coeur Basilica (featured in John Wick 4). The staff is amazing friendly and helpful and the downstairs bar is a great place to hang out. We 2x chose the bunk bed room which was spacious, efficient and great for a family of 4. That said, it's probably not the best for a couples getaway. Would we stay again... absolutely if traveling with family. Overall, great place "as advertised".
Response from Margaux on 10 Jun 2023
Hi, Thank you very much for sharing your experience with us. We are thrilled to hear that you have appreciated your stay. We do our best to make our guests' experience as pleasant and memorable as possible. We hope to see you soon in one of our locations.

10/10 Excellent

Devrim

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying at the hostel! The staff was great! I met many people, in the smoking area, which was sort of the common area. Loved it! Coming back for sure. The are around the place was also very cool, you could easily get to the metro right in front of the hostel, or to the bars and Cafes along the canal.
Stayed 4 nights in May 2023
Response from Margaux on 1 Jun 2023
Hi Devrim,Thank you for 5* review!We hope to welcome you back soon!

10/10 Excellent

Minjeong

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest hostel ever! Affordable price but really nice!!!! Def will stay again if I come back to paris. Also made lots of good friends there :)
Stayed 3 nights in May 2023
Response from Margaux on 1 Jun 2023
Hi Minjeong,Thank you for 5* review!We hope to welcome you back soon!

4/10 Poor

Yimnel

Disliked: Property conditions & facilities
After paying a lot for room , really small and on top of that they charge for towel and shampoo and conditioner and never could go up on the roof top you need reservation and the second day was going to make one and was a private event on rooftop and I couldn’t go up very disappointed with this place and air conditioning not working I have to open the window
Stayed 2 nights in May 2023
Response from Margaux on 29 May 2023
Hi, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're saddened to hear that your stay was not up to your expectations. This certainly isn't the level of service we wish to provide to our guests here at the hotel.We can assure you that we take your feedback very seriously and that it will be share with all the management team. We hope you will consider staying with us in the future. If you are indeed thinking of staying with us again, please do not hesitate to contact us directly so we can personally ensure you have a problem free stay.