Dear Mr Mehul,We appreciate you taking the time to provide us with such sincere feedback of your stay. I am very sorry to hear that your stay did not meet expectations.I read the security report on the lift malfunction. The security service intervened in 3 min. However, I understand that this may have seemed a long time to you ... .As far as housekeeping is concerned, the reports and our managers clearly state that our housekeeping teams were on hand every day to do the cleaning service.We have sent your feedback to the personnel concerned. Again, I apologise for this bad experience., this is very disappointing to hear.RegardsX. LAMONT

Dear Meryl,We appreciate you taking the time to provide us with such sincere feedback of your stay. I am very disappointed to hear that you found our service to be below your standards.We have sent your feedback to the personnel concerned. I apologise for this bad experience.This is very disappointing to hear, but we hope you give us another chance to make it up to you.RegardsX. LAMONTGeneral Manager

Dear Mark,*Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!particularly in terms of heat. A hot day, a cold day, it's difficult at the moment to fix the temperature of our system, the external variations are too strong. I'm sorry that this inconvenienced you during your stay.RegardsX. LAMONTGeneral Manager

Dear Rajesh,Thank you for your positive comments and I am pleased that you had a good stay at Fraser Suites Paris La Défense overall.However, I apologize for the inconveniences that you experienced during your stay, particularly in terms of heat. A hot day, a cold day, it's difficult at the moment to fix the temperature of our system, the variations are too great. I'm sorry I can't give you a clearer answer.We hope to welcome you very soon.RegardsX. LAMONTGeneral Manager

Dear Derrick,I appreciate your high score about Fraser Suites Paris La Défense. We do take pride in answering to our guests' needs the best way we can. Hope your next stay is just around the corner.RegardsX. LAMONTGeneral Manager

Dear Dionne,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!I hope your next stay is just around the corner.RegardsX. LAMONTGeneral Manager

Dear M. Corey.Our locations is definitely one of the things we are very proud of about Fraser Suites Harmonie. We are so lucky to have a property with a parking, close by the metro station, and with a very strategic location that brings our guest just a few steps away from must-see attractions and conveniences :-)We've been certified Green Key, and I'd like to thank you for pointing out that one of our initiatives is to offer our customers a water fountain. A real plus for the planet! We hope to welcome you again very soon.Contrary to popular opinion, there is still availability for this summer ;-)RegardsX. LAMONTGeneral Manager

Dear Ken,Thank you for your taking the time to share your impressions following your recent stay amongst us.I am sorry to read that you had to wait for your room. However, as is it specified in our residence description, check-in is starting after 3PM. I can see in my system that you were checked-in at 11:30 AM. I am glad that our team could find a solution earlier to allocate you.Please on another visit, if you plan to arrive early, do not hesitate to inform us or to book the night before in order to have you room ready upon your arrival. I can also read that your mention an issue with service request. Can you please tell us more about what happend so we can work on improving this point ?Waiting for your response, I remain at your disposal and hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

Dear Ambreen,Thank you for taking the time to share your impressions following your recent stay with us.We are sincerely sorry to read that this visit did not live up to your expectations despite the efforts of our technical teams, our receptionists and housekeepers.In fact, our teams have all intervened on several occasions in your apartment to check, or find ways to improve, your comfort.You were also offered a move but you refused it.Despite our technical team's research, we have not noticed any water problems and no other customer reports have been made on this subject during your stay. Your feeling may come from the fact that we use ecological shower heads which can slightly reduce water pressure to protect the environment.Concerning the sofa mattress, once again our teams intervened to resolve your discomfort by offering a mattress topper or by installing a device under the mattress aimed at reinforcing the support that you found lacking.Our teams have taken turns to provide you with their listening, support and possible alternatives, including a change of room. Unfortunately, this was not enough to meet your expectations and we are sincerely sorry.We remain at your disposal and hope to have the opportunity to leave you with a better memory during a future visit.In this expectation, we renew our apologies and wish you a pleasant day,Yours sincerely,Marie Le Gall - Operations Manager

Dear Christine,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

Dear Hoang,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

Dear Amberliz,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

Dear KarlThanks for your high score.We hope to welcome you again very soon.RegardsX. LAMONTGeneral Manager

Dear Khadijeh,Thank you for taking the time to share your impressions following your recent visit.I am sorry to read that this stay, despite the kindness of our team, unfortunately did not live up to your expectations and we have taken note of your comments.Regarding cleaning, this does not reflect our usual quality of service and is indeed not acceptable. I offer you our most sincere apologies and inform you that a point has been made with our service provider so that this incident remains isolated.As for the absence of a sink in the toilets, this is unfortunately linked to the configuration of the establishment and is frequently found in old buildings in France. I understand that this may be surprising and not seem very hygienic.Finally, regarding the two baby cots in your room, this is related to the details we received from Expedia for your reservation. In fact, we had 2 children aged 2 years old in the room, which meant setting up a baby bed for our teams and I am sorry if this was not suitable. However, I believe that our housekeeper was able to do what was necessary immediately and assist you in sleeping on your children's sofa and I am delighted.I renew our sincere apologies for this experience and sincerely hope that we will have the opportunity in the future to leave you with better memories.In the meantime, we wish you an excellent weekend.Yours sincerely,Marie Le Gall- Operations Manager

Dear Guest,Thank you for your review and for choosing us for your visit in Paris. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our residence.RegardsX. LAMONTGeneral Manager

Dear Diana,Thank you for such a positive review.We will not miss sharing it with the entire team.We hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

Dear Jennifer,Thank you for such a positive review.We will not miss sharing it with the entire team.We hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

Dear Kikiffo,Thank you for such a positive review.We will not miss sharing it with the entire team.We hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

Dear Bryan,Thank you for taking the time to share your impressions following your recent stay amongst us. I can see that you were not totally satisfied with your stay. Can you please tell us more about what was missing so we can working on improving this point? Waiting for your response, we all wish you a lovely end of day and hope to welcome you back in the near future.Best regards,Marie Le Gall - Operations Manager

Dear Elie,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

Dear Ellen,Thanks for your high score. We hope to welcome you again very soon.Best regardsX. LAMONTGeneral Manager

Dear Daisy,Thank you for giving us a perfect rating and for recommending us to other travellers.I'm sure our entire hotel staff enjoyed attending to your needs as much as you enjoyed your stay.Take care!X. LAMONTGeneral Manager

Dear Guest,Thank you for taking the time to give us your feedback about your stay at Fraser Suites Paris La Défense. I’m glad that you found our location convenient. Were you able to explore the area? Louis Vuitton Fundation ? Champs Elysées Avenue ? But above all, thank your for underlining the size of our apartment and quality of our cleaning service.We hope to welcome you again at Fraser Suites Paris La Défense.RegardsX. LAMONTGeneral Manager

Cher Khaled, Merci pour votre retour très positif ! Nous sommes ravis que ce séjour ait été à la hauteur de vos attentes et espérons vous recevoir de nouveau très bientôt.Bien à vous,Marie Le Gall - Responsable des Opérations

Dear Helen,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams and especially the breakfast team.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

Dear Wallat,Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed attending to your needs as much as you enjoyed your stay.RegardsX. LAMONTGeneral Manager

Dear Oladipo,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.Regarding the bottle of wine, I would have been glad to offer it daily however, it is only due upon arrival. One bottle of wine per stay. Thank you for your understanding.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

Dear Thairy,Thank you for taking the time to share your impressions following your recent visit.I am sorry to read that you did not receive the bottle of wine provided for all our VIP EXPEDIA guest. I am afraid it has been unfortunately forgotten by our team this time. We usually pay very close attention to our VIP arrivals but it seems that it was our mistake.Please accept our most sincere apology for this incident.I will personnally make sure this incident remain isolated. Please on a future visit, do not hesitate to ask our team for it if anything is missing.We all hope to leave you with a better souvenir on a next visit and wish you a lovely day.Best regards,Marie Le Gall - Operations Manager

Dear Gary,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

Dear Windlaime,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

Dear Graham,Thank you for such a positive review ! We all hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

Dear Jessica,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

Dear Yuyeol,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

Dear Diamond,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

Dear Nakayama,Thank you for such a positive feedback !We all hope to welcome you back in the near future.Best regards,Marie Le Gall - Operations Manager

Dear Nina,Thank you for such a positive feedback ! We hope to welcome you back very soon.Best regards,Marie Le Gall - Operations Manager

Thank you for your excellent review and for taking the time to share your experience on Hotels.com.You are right to point out that our location is perfect for visiting Paris :-)Hope to see you soonX. LAMONTGeneral Manager

Dear Harold,Thank you for your comment and your lucidity about our residence!We don't pretend to be a palace, even less a hotel residence, but we do our utmost to make our guests' stay as pleasant and comfortable as possible. Our luxury is our staff! Without them, it's not possible.Once again, many thanks for your feedback.I hope to see you soon.X. LAMONTGeneral Manager

Dear Ptrabhleen,Thank you for such a positive review ! We hope to welcome you back very soon.Best regards,Marie Le Gall - Operations Manager

Dear Mrs Gaap,Thank you for such a positive feedback ! We are delighted to see that your experience amongst us has been pleasant.We hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

Dear Mrs Gaap,Thank you for such a positive feedback ! We are delighted to see that your experience amongst us has been pleasant.We hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

Dear Rama Rathmony,We're delighted to hear that you found our place enjoyable and spacious. While we're pleased with your positive feedback, we understand that our location slightly away from the Paris city center might be a consideration for some. Nonetheless, we hope the overall experience was satisfying and we appreciate your input. If there's anything we can do to enhance your future stays, please don't hesitate to let us know. Thank you for choosing to stay with us!T.Bankolé Assistant Operations manager

Dear Joy,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain at your disposal and wish you a pleasant day.Sincerely yours,Marie Le Gall - Operations Manager

Thank you so much, Zain, for your kind review! We're thrilled to hear that you're satisfied with our services. Your satisfaction is our priority, and we look forward to continuing to provide you with a clean and pleasant environment. Your support is greatly appreciated!Looking forward to seeing you again at our establishment soon.Sincerely

Dear Nicholas,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations.We hope to welcome you again very soon.In the meantime, we remain at your disposal and wish you a pleasant day.Sincerely yours,Marie Le Gall - Operations Manager

Dear Emmanuel,Thank you very much for this wonderful note! We look forward to see you again in our establishment.Best regards,T.Bankolé Assistant Operations manager