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Reviews of Fraser Suites Harmonie Paris La Défense

Fraser Suites Harmonie Paris La Défense
6 Boulevard De Neuilly, Courbevoie, Hauts-de-Seine

Reviews

8.8

Excellent

Rating 10 - Excellent. 400 out of 728 reviews" "
Rating 8 - Good. 226 out of 728 reviews" "
Rating 6 - Okay. 59 out of 728 reviews" "
Rating 4 - Poor. 20 out of 728 reviews" "
Rating 2 - Terrible. 23 out of 728 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ken

Travelled with family
Liked: Cleanliness, property conditions & facilities
First time checked in the property and need to wait longer time , don’t have better follow up with services request .

2/10 Terrible

Ambreen

Travelled with family and small children
Liked: Cleanliness
We were at the property for 3 nights. There were constant issues with water in the bathrooms with very low pressure to no water. The water stopped while we were taking showers etc. it was terrible. I reported this thrice but didn’t improve the situation. The sofa bed could not be used as it sagged in the middle. We had to sleep on one bed with three people. It was a nightmare. I reported twice but the issue was not resolved. The utensils in the kitchen were smelling bad. Reported but not resolved. We were out for the whole days, but when we were at the property, it was terrible. I need my refund back please. I made the request for a refund and they said that Expedia needs to file the case.
Stayed 3 nights in Mar 2024
Response from Marie Le Gall - Operations Manager on 20 Mar 2024
Dear Ambreen,Thank you for taking the time to share your impressions following your recent stay with us.We are sincerely sorry to read that this visit did not live up to your expectations despite the efforts of our technical teams, our receptionists and housekeepers.In fact, our teams have all intervened on several occasions in your apartment to check, or find ways to improve, your comfort.You were also offered a move but you refused it.Despite our technical team's research, we have not noticed any water problems and no other customer reports have been made on this subject during your stay. Your feeling may come from the fact that we use ecological shower heads which can slightly reduce water pressure to protect the environment.Concerning the sofa mattress, once again our teams intervened to resolve your discomfort by offering a mattress topper or by installing a device under the mattress aimed at reinforcing the support that you found lacking.Our teams have taken turns to provide you with their listening, support and possible alternatives, including a change of room. Unfortunately, this was not enough to meet your expectations and we are sincerely sorry.We remain at your disposal and hope to have the opportunity to leave you with a better memory during a future visit.In this expectation, we renew our apologies and wish you a pleasant day,Yours sincerely,Marie Le Gall - Operations Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was wonderful and so helpful. The room a great size
Stayed 4 nights in Mar 2024
Response from Marie Le Gall - Operations Manager on 18 Mar 2024
Dear Christine,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

10/10 Excellent

HOANG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Found this property on Expedia that matched most of our check boxes. It is conveniently located not too far from major Paris attractions The metro subway station is only a 2 minutes walk away. Even though the one bedroom unit with a separate living room comes with full kitchen amenities (electric stoves top, microwave, refrigerator, kitchen sink) we never stayed in the room long enough to put them into good use. There is a Nescafé maker along with a hot water kettle. Bathroom was clean and had ample towels that were changed daily. Staff were nice and attentive. The only negatives we found were that the toilet room lacked an air vent like most hotels in the US. Some of the door and wall paints were chipping. Which didn’t bother us much as we only spent little time in the room sleeping but could affect other guests visual aesthetic. Overall I would give the hotel 4.5 out of 5 stars based on affordability, ease of access, and staff friendliness.
Stayed 2 nights in Mar 2024
Response from Marie Le Gall - Operations Manager on 18 Mar 2024
Dear Hoang,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

10/10 Excellent

Amberliz

Liked: Cleanliness, amenities, property conditions & facilities
I don’t normally leave reviews, but if you’re looking for a nice place to stay in Paris with easy access to the Metro this is your stay. The hotel rooms were quite big also included a kitchen. It was also across from the metro that takes you everywhere in Paris. This hotel is worth it!
Stayed 3 nights in Mar 2024
Response from Marie Le Gall - Operations Manager on 18 Mar 2024
Dear Amberliz,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great spot for a weekend stay in Paris. Steps from the M1 metro and friendly staff with large rooms
Stayed 1 night in Mar 2024

6/10 Okay

Khadijeh, Dorsten

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We chose our 3-night stay here (1 Bed Deluxe Apartment) based on the high rating on Expedia but were disappointed about the quality of the place on several fronts which I have listed below. The location was convenient, next to a metro station, and walking distance to a Westfield shopping mall. However, this property was old and not clean and I would not categorise it as a 5-star, despite the friendliness of the staff. 1st, some areas weren't cleaned properly, there was hair in the bathtub and dust in the corners of the bathroom. 2nd, the toilet is separated from the bathroom but there is no sink in it! I do not even want to imagine how dirty the inner handle of this toilet unit is. How a toilet is allowed to have no sink for people to wash their hands is beyond comprehension for me. 3rd, the kitchen cleanliness was also disappointing - dirty cutlery drawer. We put everything in the dishwasher to realize that after the first load the soap was not dissolved! I have to state though that the fridge at least looked clean from the inside, but after the lack of cleanliness in other areas we had to wipe it clean from the inside. Fourthly, they put 2 baby cots for us when I gave our kids' ages (8 and 12)!
Stayed 3 nights in Feb 2024
Response from Marie Le Gall - Operations Manager on 23 Feb 2024
Dear Khadijeh,Thank you for taking the time to share your impressions following your recent visit.I am sorry to read that this stay, despite the kindness of our team, unfortunately did not live up to your expectations and we have taken note of your comments.Regarding cleaning, this does not reflect our usual quality of service and is indeed not acceptable. I offer you our most sincere apologies and inform you that a point has been made with our service provider so that this incident remains isolated.As for the absence of a sink in the toilets, this is unfortunately linked to the configuration of the establishment and is frequently found in old buildings in France. I understand that this may be surprising and not seem very hygienic.Finally, regarding the two baby cots in your room, this is related to the details we received from Expedia for your reservation. In fact, we had 2 children aged 2 years old in the room, which meant setting up a baby bed for our teams and I am sorry if this was not suitable. However, I believe that our housekeeper was able to do what was necessary immediately and assist you in sleeping on your children's sofa and I am delighted.I renew our sincere apologies for this experience and sincerely hope that we will have the opportunity in the future to leave you with better memories.In the meantime, we wish you an excellent weekend.Yours sincerely,Marie Le Gall- Operations Manager

10/10 Excellent

Diana

Stayed 3 nights in Dec 2023
Response from Marie Le Gall - Operations Manager on 8 Jan 2024
Dear Diana,Thank you for such a positive review.We will not miss sharing it with the entire team.We hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Marie Le Gall - Operations Manager on 8 Jan 2024
Dear Jennifer,Thank you for such a positive review.We will not miss sharing it with the entire team.We hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

10/10 Excellent

Kiniffo

Stayed 5 nights in Dec 2023
Response from Marie Le Gall - Operations Manager on 8 Jan 2024
Dear Kikiffo,Thank you for such a positive review.We will not miss sharing it with the entire team.We hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

6/10 Okay

Bryan

Stayed 1 night in Dec 2023
Response from Marie Le Gall - Operations Manager on 5 Jan 2024
Dear Bryan,Thank you for taking the time to share your impressions following your recent stay amongst us. I can see that you were not totally satisfied with your stay. Can you please tell us more about what was missing so we can working on improving this point? Waiting for your response, we all wish you a lovely end of day and hope to welcome you back in the near future.Best regards,Marie Le Gall - Operations Manager

10/10 Excellent

Elie

Travelled with family
Liked: Cleanliness, room comfort
Besides of the extreme heating for which the staff apologised several times and tried to fix it. The staff are very kind and friendly, excellent for family trip with a kid. Our son loved the hotel. Will be back soon.
Stayed 3 nights in Dec 2023
Response from Marie Le Gall - Operations Manager on 5 Jan 2024
Dear Elie,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

10/10 Excellent

Ellen

Stayed 3 nights in Dec 2023
Response from GM on 22 Jan 2024
Dear Ellen,Thanks for your high score. We hope to welcome you again very soon.Best regardsX. LAMONTGeneral Manager

10/10 Excellent

Daisy Ann

Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Dear Daisy,Thank you for giving us a perfect rating and for recommending us to other travellers.I'm sure our entire hotel staff enjoyed attending to your needs as much as you enjoyed your stay.Take care!X. LAMONTGeneral Manager

10/10 Excellent

A

Travelled with group
Liked: Cleanliness, room comfort
Visit to La Défense Arena
Visited Paris with 6 friends to attend the rugby at La Défense arena. Picked this hotel for closeness to the stadium (15 min walk) and the Métro station (2 mins). Very impressed with size, cleanliness and facilities in the suites. The choice and quality of the breakfast was also superb. All 7 of us said we would use Fraser Suites again if visiting La Défense Arena for any reason.
Stayed 2 nights in Dec 2023
Response from GM on 18 Dec 2023
Dear Guest,Thank you for taking the time to give us your feedback about your stay at Fraser Suites Paris La Défense. I’m glad that you found our location convenient. Were you able to explore the area? Louis Vuitton Fundation ? Champs Elysées Avenue ? But above all, thank your for underlining the size of our apartment and quality of our cleaning service.We hope to welcome you again at Fraser Suites Paris La Défense.RegardsX. LAMONTGeneral Manager

10/10 Excellent

Khaled

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Nov 2023
Response from Marie Le Gall - Responsable des Opérations on 28 Nov 2023
Cher Khaled, Merci pour votre retour très positif ! Nous sommes ravis que ce séjour ait été à la hauteur de vos attentes et espérons vous recevoir de nouveau très bientôt.Bien à vous,Marie Le Gall - Responsable des Opérations

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is excellent and a lot of space on rooms. The breakfast was my favorite part of the stay. It was amazing and the food was delicious.
Stayed 2 nights in Nov 2023
Response from Marie Le Gall - Operations Manager on 23 Nov 2023
Dear Helen,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams and especially the breakfast team.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

10/10 Excellent

Wallat

Stayed 4 nights in Nov 2023
Response from GM on 18 Dec 2023
Dear Wallat,Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed attending to your needs as much as you enjoyed your stay.RegardsX. LAMONTGeneral Manager

10/10 Excellent

Oladipo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. The complimentary wine should have been per day as a VIP!
Stayed 3 nights in Nov 2023
Response from Marie Le Gall - Operations Manager on 20 Nov 2023
Dear Oladipo,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.Regarding the bottle of wine, I would have been glad to offer it daily however, it is only due upon arrival. One bottle of wine per stay. Thank you for your understanding.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

10/10 Excellent

Thairy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was expecting a bottle of wine or champagne in the suite as it was said. But got nothing. So it was a bit disappointing.
Stayed 3 nights in Oct 2023
Response from Marie Le Gall - Operations Manager on 6 Nov 2023
Dear Thairy,Thank you for taking the time to share your impressions following your recent visit.I am sorry to read that you did not receive the bottle of wine provided for all our VIP EXPEDIA guest. I am afraid it has been unfortunately forgotten by our team this time. We usually pay very close attention to our VIP arrivals but it seems that it was our mistake.Please accept our most sincere apology for this incident.I will personnally make sure this incident remain isolated. Please on a future visit, do not hesitate to ask our team for it if anything is missing.We all hope to leave you with a better souvenir on a next visit and wish you a lovely day.Best regards,Marie Le Gall - Operations Manager

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, room comfort
Great stay Fraser Suite
Staff were amazing, was delayed getting to the Hotel, so had to check in during the night, the night staff were great, got us booked in quickly (1 minute) and said we could sort out the taxes in the morning. Breakfast buffet was perfect, plenty of choice. Room was very clean and plenty of towels, and beds really comfortable including sofa-bed
Stayed 2 nights in Nov 2023
Response from Marie Le Gall - Operations Manager on 7 Nov 2023
Dear Gary,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

8/10 Good

windlaime

Travelled with family
Liked: Cleanliness, room comfort
Nice hotel, great location, amazing staff
Stayed 4 nights in Oct 2023
Response from Marie Le Gall - Operations Manager on 3 Nov 2023
Dear Windlaime,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Marie Le Gall - Operations Manager on 19 Oct 2023
Dear Graham,Thank you for such a positive review ! We all hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing the room and staff were so helpful! The breakfast in the morning was great! The have laundry facilities for free to guest. Staff members were so great in showing us how to get to the meter and which ones to take!!!!
Stayed 4 nights in Sep 2023
Response from Marie Le Gall - Operations Manager on 15 Oct 2023
Dear Jessica,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

10/10 Excellent

Yuyeol, Singapore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well maintained and guest friendly
Stayed 1 night in Oct 2023
Response from Marie Le Gall - Operations Manager on 11 Oct 2023
Dear Yuyeol,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

10/10 Excellent

Diamond

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean near the train station, perfect location from everything!
Stayed 3 nights in Sep 2023
Response from Marie Le Gall - Operations Manager on 11 Oct 2023
Dear Diamond,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain attentive to your needs and wish you a pleasant day.Yours sincerely,Marie Le Gall - Operations Manager

8/10 Good

NAKAYAMA

Stayed 2 nights in Sep 2023
Response from Marie Le Gall - Operations Manager on 11 Oct 2023
Dear Nakayama,Thank you for such a positive feedback !We all hope to welcome you back in the near future.Best regards,Marie Le Gall - Operations Manager

8/10 Good

Nina

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotels wise La Defence was ok and very easy to navigate Paris using the Subway. 👍👍
Response from Marie Le Gall - Operations Manager on 6 Oct 2023
Dear Nina,Thank you for such a positive feedback ! We hope to welcome you back very soon.Best regards,Marie Le Gall - Operations Manager

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel near the Metro! Looking forward to staying again…
Stayed 2 nights in Sep 2023
Response from GM on 25 Sept 2023
Thank you for your excellent review and for taking the time to share your experience on Hotels.com.You are right to point out that our location is perfect for visiting Paris :-)Hope to see you soonX. LAMONTGeneral Manager

8/10 Good

Harold, Rancho Palos Verdes

Travelled with family
Liked: Amenities
Great option for Paris. It isn't a $2,000 a night hotel. But for room/spaciousness, modern amenities (A/C) and easy access to central Paris it's a good choice. If everything has to be perfect, it may not be the place for you. But if you're ok with normal foibles, condition of a busy hotel, it's a nice solution. A few minutes walk from Metro station.
Stayed 3 nights in Aug 2023
Response from GM on 4 Sept 2023
Dear Harold,Thank you for your comment and your lucidity about our residence!We don't pretend to be a palace, even less a hotel residence, but we do our utmost to make our guests' stay as pleasant and comfortable as possible. Our luxury is our staff! Without them, it's not possible.Once again, many thanks for your feedback.I hope to see you soon.X. LAMONTGeneral Manager

10/10 Excellent

Prabhleen

Stayed 1 night in Aug 2023
Response from Marie Le Gall - Operations Manager on 18 Sept 2023
Dear Ptrabhleen,Thank you for such a positive review ! We hope to welcome you back very soon.Best regards,Marie Le Gall - Operations Manager

10/10 Excellent

mrs G A A P

Stayed 3 nights in Aug 2023
Response from Marie Le Gall - Operations Manager on 29 Aug 2023
Dear Mrs Gaap,Thank you for such a positive feedback ! We are delighted to see that your experience amongst us has been pleasant.We hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

10/10 Excellent

mrs G A A P

Stayed 3 nights in Aug 2023
Response from Marie Le Gall - Operations Manager on 29 Aug 2023
Dear Mrs Gaap,Thank you for such a positive feedback ! We are delighted to see that your experience amongst us has been pleasant.We hope to welcome you back soon.Best regards,Marie Le Gall - Operations Manager

10/10 Excellent

rathmony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Very roomy. A little far from Paris city center
Stayed 6 nights in Aug 2023
Response from T.Bankolé Assistant Operations manager on 25 Aug 2023
Dear Rama Rathmony,We're delighted to hear that you found our place enjoyable and spacious. While we're pleased with your positive feedback, we understand that our location slightly away from the Paris city center might be a consideration for some. Nonetheless, we hope the overall experience was satisfying and we appreciate your input. If there's anything we can do to enhance your future stays, please don't hesitate to let us know. Thank you for choosing to stay with us!T.Bankolé Assistant Operations manager

10/10 Excellent

joy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time there, the kids particularly loved the breakfast! 😊
Stayed 3 nights in Aug 2023
Response from Marie Le Gall - Operations Manager on 15 Aug 2023
Dear Joy,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations and we will not fail to share your kind words with all the teams.We hope to welcome you again very soon.In the meantime, we remain at your disposal and wish you a pleasant day.Sincerely yours,Marie Le Gall - Operations Manager

10/10 Excellent

Zain

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, regular cleans.
Stayed 4 nights in Aug 2023
Response from T.Bankolé Assistant Operations manager on 12 Aug 2023
Thank you so much, Zain, for your kind review! We're thrilled to hear that you're satisfied with our services. Your satisfaction is our priority, and we look forward to continuing to provide you with a clean and pleasant environment. Your support is greatly appreciated!Looking forward to seeing you again at our establishment soon.Sincerely

10/10 Excellent

Nicholas

Stayed 1 night in Aug 2023
Response from Marie Le Gall - Operations Manager on 15 Aug 2023
Dear Nicholas,Thank you for taking the time to share your impressions following your recent stay with us.We are delighted to read that this visit lived up to your expectations.We hope to welcome you again very soon.In the meantime, we remain at your disposal and wish you a pleasant day.Sincerely yours,Marie Le Gall - Operations Manager

10/10 Excellent

Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from T.Bankolé Assistant Operations manager on 25 Aug 2023
Dear Emmanuel,Thank you very much for this wonderful note! We look forward to see you again in our establishment.Best regards,T.Bankolé Assistant Operations manager

8/10 Good

Miljenko

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Nice hotel overall. We got a 2 bedroom suite for 2 adults and 3 kids. The bedrooms were TINY. We could not Keep our luggage in the rooms due to size. The living room area was nice size, roomy. My biggest complaint is the parking. You park your car in one spot and had to walk thru the courtyard to get to the hotel. At night this was sketchy as it was it light well. Also, restraint was only open for breakfast. I did like the convenience of having a washer and dryer. Also got a complimentary bottle of wine for booking with Expedia.
Response from GM on 4 Aug 2023
Dear M. MijenkoThank you for sharing your experience and for your rating of 4 out of 5. I am delighted to read that your stay went well overall.I have noted the points to be reviewed, here are some explanations.The square to reach the parking is a public square owned by Paris La Défense. Indeed, you have about 50 meters to walk before reaching the back entrance of the residence, but this access is lighted by the public lighting and by our motion detector spotlights. I'll ask the technicians to check that they're working correctly.The apartment rooms may sometimes seem small, but have you been able to use the many cupboards provided in each room?We don't offer catering, only breakfast service. In return, a self-service machine is available in the lobby with quality glass jars. And you can find a list of restaurants around and a few minutes from the residence thanks to our online Room Directory (QR code in Reception and in your room).Thank you again for your comment and I hope we'll have the opportunity to welcome you again very soon.SincerelyX. LAMONTGeneral Manager

10/10 Excellent

Chuen Seng

Travelled with family
Liked: Room comfort
Could be 5/5 but alas some othe details is missing
toilet needs attention. The lock doesn't work. The smell in the toilet is a let down. otherwise everything is good
Stayed 4 nights in Jul 2023
Response from GM on 31 Jul 2023
Dear Mr Chuen Seng,Thank you for your feedback and your 10 out of 10 score! I am delighted to read that we were able to meet and exceed your expectations.I've noted your comment about the toilets, and we'll do what's necessary as soon as possible.I hope we will have the opportunity to welcome you again on your next trip to Paris.See you soonSincerely,X. LAMONTGeneral Manager

6/10 Okay

MOHAMMED ABBA

Stayed 4 nights in Jul 2023
Response from Marie Le Gall - Operations Manager on 17 Aug 2023
Dear Mr Abba,Thank you for taking the time to evaluate your visit in our residence. I can see that you were not totally satisfied with your experience and I am sincerely sorry about it.Can you please tell us more about what did not reach your expectations so that we can work on improving this point for future customers ? Thank you in advance and I sincerely hope to get a chance to leave you with a better souvenir in the near fututre.Best regards,Marie Le Gall - Operations Manager

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, the staff were amazing especially front desk.
Stayed 7 nights in Jul 2023
Response from GM on 17 Jul 2023
Dear Jana,Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you’re in Paris :-)RegardsX. LAMONTGeneral Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We’re a family of six. This property met our needs as a base of ops for visiting Paris. Subway was a 5-minute walk at the edge of Zone 3. Not much dining nearby, but there was a great little Lebanese place at the entrance to the metro station at Esplanade de Défense.
Stayed 4 nights in Jun 2023
Response from GM on 11 Jul 2023
Dear John,Thank you for your review and for choosing Fraser Suites Harmonie for your family stay in Paris.I'm happy that you enjoyed y staying with us and I'm looking forward to having you again as a guest in our residence.RegardsX. LAMONTGeneral Manager

8/10 Good

Omar, sacramento

Stayed 2 nights in Jun 2023
Response from Marie Le Gall - Responsable des Opérations on 25 Jul 2023
Cher Omar,Merci d'avoir pris le temps de partager vos impressions à la suite de votre récent séjour. Nous sommes enchantés que celui-ci a été à la hauteur de vos attentes et nous espérons vous recevoir de nouveau très bientôt.Bien à vous,Marie Le Gall - Responsable des Opérations

10/10 Excellent

Facundo

Travelled with family
Spacious, modern, clean, well-equipped
Stayed 1 night in Jul 2023
Response from GM on 11 Jul 2023
Dear Facundo,Thank you for your review and for choosing us. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our residence.RegardsX. LAMONTGeneral Manager

10/10 Excellent

ALICE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were a family of 6 and we all enjoyed our stay. The kids had a place to play. Staff were very nice and welcoming. They made reservations for us dinner ordered our food and booked taxi when we needed. Everyone went above and beyond to make our stay wonderful and the free breakfast was amazing, all you can eat buffet style. Price was reasonable also. Will stay there every time. There was a kitchenette and we were able to even prep a meal for ourselves.
Stayed 5 nights in Jun 2023
Response from GM on 11 Jul 2023
Dear Alice.I appreciate your positive feedback about our residence. We do take pride in answering to our guests' needs the best way we can.If you're traveling to Paris again soon, we hope to welcome you :-)RegardsX. LAMONTGeneral Manager

8/10 Good

Murray

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from Marie Le Gall - Responsable des Opérations on 16 Jun 2023
Dear Mr Murray,Thank you for your positive review.We hope to welcome you back soon !Best regards,Marie Le Gall - Responsable des Opérations

10/10 Excellent

Jaime

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Super close to Paris Metro station, from there you can go to Eiffel Tower, Louvre, Arch of Triumph, etc. All personal were Super friendly, room was quite big and had everything the family needed. Best bang for your buck.
Stayed 3 nights in Jun 2023
Response from GM on 13 Jun 2023
Dear Jaime,Thank you! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and our location met your needs and expectations.We look forward to welcoming you back to Fraser Suites Harmonie in the near future.RegardsX. LAMONTGeneral Manager

10/10 Excellent

Valentino

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from GM on 11 Jul 2023
Dear Valentino,Thank you for your review and for choosing us. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our residence.RegardsX. LAMONTGeneral Manager

4/10 Poor

Glenn

Travelled with family
Disliked: Cleanliness, room comfort
Stay somewhere else.
Location is away from everything. Not a good choice on my part. Didn’t know. Staff is not good. Except for Sara, she was amazing and I advised she should be running a hotel somewhere else. Room was dirty, carpet and furniture stained, took 2 days to get a hair dryer replaced so my wife is pissed about the way her hair looks in pictures. Do yourself a favor and stay somewhere else. We wish we would have.
Stayed 3 nights in May 2023
Response from GM on 13 Jun 2023
Dear Guest,I'm sorry you didn't enjoy your stay with us. You're right, we're not in the center of Paris, although it's clear in the descriptions. On the other hand, with the metro 2 min walk away, it's an excellent location for Paris. It's not me who says it, but other customers.Thank you for the advice given to Sara, who I think knows what she's doing for her professional career.As for the hair dryer, I think it was a misunderstanding because the staff reacted quickly but you were not in your apartment or not available at the time.RegardsX. LAMONTGeneral Manager