2/10 Terrible
paul
Travelled with partner
16 Apr 2024
Disliked: Cleanliness, amenities, property conditions & facilities
It was a terrible experience. After driving 7 hours back from a ski resort. I arrive 2:00 in the morning. The person in the front is would not explain to me how to park the car probably. Send me to a parking lot where I got stuck. I have to climb a wall to be able to get out. After an hour. Went back up to the reception. Finally she sends somebody with me. Who almost got lost also. Didn't give me the internet access. Getting to the room the room with broken air conditioner and black mold in the bathroom but it was 3:00 in the morning so we went to sleep. The next morning I went downstairs told the manager they said they were going to send somebody to clean it but no did. We went out to see Paris. Came back later in the afternoon. No one had cleaned the black mold or fix the air conditioner. I called downstairs they told me they were going to send somebody after about an hour waiting no one came up. So I went downstairs to the reception. they told me that everybody from maintenance have gone home no one called me to tell me that. They told me that they couldn't do anything without a manager that he would be back in 5 minutes asked me to go back upstairs but now I know better so I stay downstairs in the front desk standing angrily until they will fix my problem after 20 minutes of telling everybody that they were black mold in the bathroom. One of the receptionists there was three of them. I would write more but I ran out of space. I have pictures of anybody wants to see.
paul
Stayed 3 nights in Apr 2024
