Lunch and dinner served, international cuisine

Reviews of Whately Hall

3 out of 5
Whately Hall
17-19 Horse Fair, Banbury, England

Reviews

7.6

Good

Rating 10 - Excellent. 156 out of 570 reviews" "
Rating 8 - Good. 231 out of 570 reviews" "
Rating 6 - Okay. 107 out of 570 reviews" "
Rating 4 - Poor. 49 out of 570 reviews" "
Rating 2 - Terrible. 27 out of 570 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sukhjinder

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and very quiet
Stayed 6 nights in Feb 2024
Response from Reception on 25 Feb 2024
Thank you so much for your review. I am delighted that you had a comfortable, quiet stay and I hope we can welcome you back in the near future.

10/10 Excellent

Sukhjinder

Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Reception on 21 Feb 2024
Thank you for your 5/5 review. We appreciate it and hope to welcome you back soon.

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious room. Think we must have had an upgrade as it was more than just a standard double room. Bed was huge and very comfy. Had a sofa in the room too. Breakfast was lovely and amazing for only £4 each! Overall thought it was really good value for money. Hotel has lots of character, free parking (through a very narrow opening) and about half the price of nearby Premier inn and a much nicer stay. I expect the prices will go up soon though once everyone hears it’s back open again.
Stayed 1 night in Feb 2024
Response from Reception on 17 Feb 2024
Thank you Debbie for for taking the time to leave a post-stay review of the Whately Hall, we are so glad that you had an exceptional stay and chose to stay at our historic hotel. I shall pass on your kind words all departments, we hope that you stay with us again in the near future. your feedback is extremely helpful in helping us improve even further.

10/10 Excellent

Ian, Oxford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to see this lovely hotel at its best again. Staff couldn’t have been more welcoming, breakfast very good quality and plentiful.
Stayed 1 night in Feb 2024
Response from Reception on 17 Feb 2024
Thank you so much for taking the time to leave a review following your recent stay. I will share your kind comments with the team. I am so pleased you enjoyed our beautiful hotel we are very excited to take it from strength to strength and hope we can welcome you back soon.

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to see this hotel reopened excellent value breakfast provided
Stayed 1 night in Jan 2024
Response from Reception on 17 Feb 2024
Thank you so much for your review and we hope to welcome you back in the near future.

6/10 Okay

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I've stayed in this hotel before, but it seems to have had a management change (no longer Mercure). I reported a few issues: such as there being no milk in the room, the shower dispensers being empty and the wifi not working. Also, the cleaning staff entered the room before I'd checked out. I believe all of these are easily fixable with staff training. I hope to return.
Stayed 1 night in Jan 2024
Response from Reception on 22 Jan 2024
Good afternoon,Thank you for your review and feedback. This will be passed on to the relevant departments in order to assist with training and make further improvements.Kind regards

8/10 Good

Andrew, Coalville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
As at Jan 15th 2024 the hotel has just been refurbished - only one week reopened. Excellent welcome, really goof breakfast, lovely staff. My room was very quiet, comfortable, good shower, though could have been a tad stronger. Only downside for me was the lack of Wifi out of the bar and breakfast area (i.e. not in my room - a disappointment tent, as I'd intended to do some work in prep for the next day). Careful driving needed through the passage to the parking area - only just enough clearance for a Qashqai - proximity alarms on most of the way through. The hotel is pleasant though, and right next to the Cross that features in the nursery rhyme! I wish them all the best in getting re-established: they're well placed as a base for anyone wanting to visit all sorts of attractiopmns, be it Oxford, Warwick, Coventry, Silverstone, Bicester, the Cotswolds, and they've even got a railway connection that'll take you into London or Birmingham.
Stayed 1 night in Jan 2024
Response from Reception on 17 Feb 2024
Thank you so much for taking the time to leave a review following your stay with us. I am delighted that you enjoyed your stay, had a warm welcome and a comfortable room. We are located in a prime position as you mentioned perfectly placed for lots of attractions.I will pass your comments onto the team, your feedback is important to us. I do hope we can welcome you back soon.

6/10 Okay

sue

Stayed 2 nights in Oct 2022

8/10 Good

Stuart

Stayed 1 night in Oct 2022

6/10 Okay

Glen

Stayed 3 nights in Oct 2022

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Creaky floorboards
Good location in Banbury and it's an OK hotel but highly dependant on which room you get. In the old building soundproofing is non existent and floor boards creak so loudly that you will be woken every time someone in a nearby room gets up or walks around.
Stayed 1 night in Sep 2022

8/10 Good

Allison

Stayed 1 night in Sep 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Linda

Stayed 1 night in Sep 2022

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night. All staff encountered during our stay were welcoming, friendly and keen to help. Our room was very comfortable, nicely decorated and the bathroom was modern and spotlessly clean. The menu in the restaurant offered a good range of high quality and very tasty dishes. We will happily stay here again should the opportunity arise.
Stayed 1 night in Sep 2022

6/10 Okay

Tim

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very tired - many marks in carpeting which felt unclean. The garden was basically worn grass. Our room was spacious; bad was comfortable. I booked through Expedia, which indicated breakfast was included, but it really wasn't. Banbury is not a lovely town. I recommend staying elsewhere.
Stayed 2 nights in Aug 2022

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff were lovely and helpful
Stayed 1 night in Aug 2022

10/10 Excellent

Debra

Stayed 3 nights in Aug 2022
Response from Nik on 28 Aug 2022
Thank you so much for your feedback we really appreciate it.

6/10 Okay

Susan

Stayed 1 night in Aug 2022
Response from Nik on 28 Aug 2022
Thank you for your feedback, we hope you'll return sometime and we can better the experience for you!

6/10 Okay

Philip

Stayed 1 night in Aug 2022

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 1 night in Aug 2022
Response from Nik on 28 Aug 2022
Thank you for staying with us and your feedback! Hope to see you again soon!

10/10 Excellent

Anita

Stayed 3 nights in Aug 2022
Response from Nik on 28 Aug 2022
Thank you for your feedback, we hope to be of service to you again soon!

8/10 Good

Rob

Stayed 1 night in Aug 2022

8/10 Good

Mrs Julie M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Barbara

Stayed 1 night in Jul 2022
Response from Ben - Hotel Manager on 4 Aug 2022
Dear Barbara, Thank you so much for the review. We greatly appreciate you taking the time to share this with us. Sincerely, Ben Hotel Manager

10/10 Excellent

Nadine

Stayed 2 nights in Jul 2022
Response from Ben - Hotel Manager on 4 Aug 2022
Dear Nadine, Thank you so much for the review. We greatly appreciate you taking the time to share this with us. Sincerely, Ben Hotel Manager

8/10 Good

Brian

Stayed 1 night in Jul 2022
Response from Ben - Hotel Manager on 4 Aug 2022
Dear Brian, Thank you so much for the review. We greatly appreciate you taking the time to share this with us. Sincerely, Ben Hotel Manager

10/10 Excellent

Amanda

Stayed 1 night in Jul 2022
Response from Ben - Hotel Manager on 4 Aug 2022
Dear Amanda, Thank you so much for the review. We greatly appreciate you taking the time to share this with us. Sincerely, Ben Hotel Manager

8/10 Good

Lisa

Liked: Staff & service, room comfort
Nice stay, needs improvement
Beautiful hotel from the front, the back part of the hotel very tired looking and a little dirty in places. We stayed in the back had a lovely garden view, room was a good size, lovely large bed. On first glimpse it was decorated well and clean. Some furniture was tired looking but overall ok. Problems we had was tv bad signal and control not working properly. Bathroom was clean but water pressure was terrible, im 5ft 7 and could only just get under shower my husband couldn't fit under so had to have a bath which took forever to fill. The windows in the room and wall underneath were moldy. I did notify reception on leaving and they took pictures and have reported it to management.
Stayed 1 night in Jul 2022

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service
Property was beautiful old and quirky. Staff were lovely. Garden was a joy to sit out in. Breakfast great. Hand soap in bathroom please. Will return
Stayed 1 night in Jul 2022
Response from Ben - Hotel Manager on 4 Aug 2022
Dear Adrian, Thank you so much for the review. We greatly appreciate you taking the time to share this with us. Sincerely, Ben Hotel Manager

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth staying at.
Whateley Hall is a lovely old house but with all it's associated creaks so don't expect silence as people walk outside your room. Also being the old house it is, it was built around mid 17th century, there's no lift. Something to consider if you have mobility issues. The room itself is a decent size and very comfortable but I found myself sliding off the edge of the bed if I'm just sitting near the edge as they appear to use something like a duvet under you. Breakfast is plentiful with a wide choice. Fresh fruit, usually apples, are available around the clock next to reception and while waiting to be attended to we were brought coffee (or tea if you prefer). All in all, a delightful stay in a delightful town. One last but significant point is that the access to the car park is through a narrow stone lined passageway. Drive carefully if you don't want your wing mirrors scraped.
Stayed 3 nights in Jul 2022
Response from Ben - Hotel Manager on 4 Aug 2022
Dear Tony, Thank you so much for the review. We greatly appreciate you taking the time to share this with us. Sincerely, Ben Hotel Manager

10/10 Excellent

Allan

Stayed 3 nights in Jul 2022
Response from Ben - Hotel Manager on 4 Aug 2022
Dear Allan, Thank you so much for the review. We greatly appreciate you taking the time to share this with us. Sincerely, Ben Hotel Manager

10/10 Excellent

Chris

Stayed 1 night in Jul 2022
Response from Ben - Hotel Manager on 4 Aug 2022
Dear Chris, Thank you so much for the review. We greatly appreciate you taking the time to share this with us. Sincerely, Ben Hotel Manager

10/10 Excellent

Gordon

Stayed 2 nights in Jul 2022
Response from Ben - Hotel Manager on 4 Aug 2022
Dear Gordon, Thank you so much for the review. We greatly appreciate you taking the time to share this with us. Sincerely, Ben Hotel Manager

6/10 Okay

Sibongile Tshuma

Stayed 1 night in Jul 2022
Response from Ben - Hotel Manager on 4 Aug 2022
Dear Sibongile, Thank you so much for the review. We greatly appreciate you taking the time to share this with us. Sincerely, Ben Hotel Manager

8/10 Good

Chloe

Stayed 3 nights in Jul 2022

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location , nice room …
Stayed 1 night in Jul 2022

8/10 Good

Adrian

Stayed 2 nights in Jul 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Pleasant hotel that needs refurb.
Pleasant hotel that needs a refurb. Good location. Payment policy is shocking as payment was taken without communication or permission. Staff dismissed the questions about this.
Stayed 2 nights in Jun 2022

10/10 Excellent

BARRY

Stayed 1 night in Jun 2022
Response from Ben - Hotel Manager on 22 Jun 2022
Dear Barry, Thank you so much for the great review. We very much look forward to welcoming you back

8/10 Good

Mr Mark G

Stayed 1 night in May 2022
Response from Ben - Hotel Manager on 22 Jun 2022
Dear Mark, Thank you so much for taking the time to leave us a review. We appreciate your feedback.

6/10 Okay

Victoria

Stayed 1 night in May 2022

4/10 Poor

Julian

Travelled with family
Disliked: Staff & service, property conditions & facilities
Nothing special
The hotel is under staffed. Never answered calls to the front desk. Had no service in restaurant because of a wedding that day. Room was spacious but really worn out. It looks much better online than in person.
Stayed 2 nights in May 2022

8/10 Good

Victor

Stayed 4 nights in Apr 2022
Response from Ben - Hotel Manager on 11 May 2022
Dear Victor, Thank you for taking the time to leave us a review. We really appreciate your feedback

6/10 Okay

Simon

Stayed 1 night in Apr 2022
Response from Ben - Hotel Manager on 11 May 2022
Dear Simon, Thank you for taking the time to leave us your feedback in order to improve upon your stay.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Ben - Hotel Manager on 11 May 2022
Dear James, Thank you for taking the time to leave us a review. We really appreciate your feedback

2/10 Terrible

Mark

Travelled with family
Liked: Cleanliness, staff & service
Unhappy
I booked and payed for an executive room and ended up with a twin Not very good as she could not find my booking when I got to the hotel
Stayed 1 night in Mar 2022
Response from Ben - Hotel Manager on 11 May 2022
Dear Mark, Thank you for taking the time to leave us some feedback. I'm so sorry that there was an issue in finding your booking upon arrival. I have picked this up with our reception team and expedia to ensure that this doesn't happen again.

8/10 Good

Russell

Liked: Staff & service
Stayed 2 nights in Mar 2022

4/10 Poor

Damian

Stayed 4 nights in Feb 2022