2 outdoor pools, open 7:00 AM to 10:00 PM, pool cabanas (surcharge)

Reviews of Sheraton Orlando Lake Buena Vista Resort

4 out of 5
Sheraton Orlando Lake Buena Vista Resort
12205 S Apopka Vineland Rd, Orlando, FL

Reviews

7.4

Good

Rating 10 - Excellent. 431 out of 1071 reviews" "
Rating 8 - Good. 222 out of 1071 reviews" "
Rating 6 - Okay. 151 out of 1071 reviews" "
Rating 4 - Poor. 121 out of 1071 reviews" "
Rating 2 - Terrible. 146 out of 1071 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Sylvain

Travelled with partner
Disliked: Amenities, property conditions & facilities
Tres vieux et pas d’entretien Odeur dans la chambre Tout est de base Il nous oblige à un frais de 25$ us pour se stationner Je n’est pas apprécié mon séjour Ce n’est pas un 4 étoiles tel qu indiqué sur votre site
Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too many people checking in at once and not all booths open
Stayed 3 nights in Apr 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I HATE THIS RESORT!!! (1) I could not get the car out of the parking lot after checkout. The EXIT gate screen said I needed my room key. But I had turned it in when checking out. I had to back up, turn the car around, go back to the valet station, and they walked me through the screens needed for them to raise the gate. Why wasn't something said when I turned the room keys in? We wasted 20 minutes just getting out of the parking lot. 2) There is no way to order breakfast off a menu. There was a breakfast buffet for over $20.00 per person. Aside from that, there was a Marketplace with "Grab 'n Go". 3) For lunch, you can order off a menu only at the Pool Bar & Grill. However, the bartenders are more interested in pushing out $16 cocktails than taking an order for a $16 pizza. One bartender (Kaycin??) actually ignored us for over 15 minutes (only 6 customers were there) after we requested menus, and we had to ask the other one to help us. And that was the 2nd day in a row being ignored by Kaycin (sp?). The resort should provide adequate service from the only restaurant open for lunch. 3) The pools look serene and inviting in promotional photos. The reality is screaming kids on the water slide and splashing from water volleyball smackdowns, and noisy machinery. 4) Our room safe did not work. The pillows were soft and lumpy. That said..... 1) the staff in the Marketplace tried hard to please 2) the pool area was well maintained
Stayed 2 nights in Apr 2024

10/10 Excellent

Yassin Hamdi Abderrahman-

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024

10/10 Excellent

Shravani

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort
Stayed 3 nights in Mar 2024

10/10 Excellent

Randa-Gae

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a great stay my son loved the pool area.. and it’s walkable there’s a dunkis, Starbucks or Olive Garden right next door.
Stayed 4 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Dear Joan,Thank you for your review and for giving us a perfect rating. We are delighted you thoroughly enjoyed your recent experience, and we hope you return soon!

10/10 Excellent

Mileyli Vega

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Mohammad

Travelled with family
Liked: Staff & service, property conditions & facilities
The lady check me in , she is the best ever I travel a lot but never have checked in smooth With smile and respect like this time She is 5 star Ill always put sheraton first
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Mohammad,Thank you for your wonderful feedback! We're thrilled that your check-in experience was exceptionally smooth and welcoming. Recognizing a team member as a standout is truly gratifying, and we will be sure to share your kind words. We look forward to warmly welcoming you back to Sheraton Orlando Lake Buena Vista Resort!

8/10 Good

Victoria

Travelled with partner
This property was gorgeous until you get to the rooms. They were pretty average looking, not what I expected from a Sheraton but overall they were okay.
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Victoria,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, we regret your disappointment with our accommodations. We'll be sure to share your feedback internally, as we are always seeking ways to elevate our guest experience. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

genoris wipp

Liked: Staff & service, amenities
Needs and update
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Genoris,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience! That said, we are always seeking new ways to improve our facilities and the services we offer our guests, so we'll be sure to share your feedback with our internal team for further consideration. It was a pleasure having you here, and we hope you return soon.

6/10 Okay

Jeff

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Once we checked in and got to the room, we noticed the sheets had black long hair and short stubbly hair on the sheets and pillows. They moved us to an “upgraded room” which was a pool view instead of a street view. The hall way to the room and elevators wreaked of marijuana. The pool area was nice but good luck finding seats around the pool during the day. It was easy to find parking in the self parking lot, the downside was either $25/day for that or $30/day for valet. The valet parking was right next to self parking, so there was no point in that. The hotel was comparable to a Red Roof Inn. Overall, the price of the hotel and other costs were not reasonable for the condition of the hotel. Will not recommend.
Response from General Manager on 11 Apr 2024
Dear Jeff,We appreciate your detailed feedback regarding your recent stay. It's disappointing to hear about the cleanliness issues you encountered in your room, along with the issue in the hallway. What you describe falls short of our usual standards, and we sincerely apologize for any discomfort this caused. Your comments are valuable to us, and we will address these concerns with our team to ensure improvements are made. We're committed to ensuring a positive experience for all our guests, and should you be in the area again, we hope you will consider staying with us again.

8/10 Good

Brandy M

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel staff and overall great experience, everything was clean and safe, we stayed for the week and really enjoyed our stay.
Stayed 5 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Brandy,Thank you for choosing to stay with us at Sheraton Orlando Lake Buena Vista Resort. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our pristine accommodations were a highlight of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.

6/10 Okay

Amir

Liked: Cleanliness, staff & service
It was a good experience
Stayed 5 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Amir,Guest satisfaction is important to us, so we're happy to hear you enjoyed your visit. If there's anything we can do to make your next stay even better, please let us know. We hope to see you again soon.

6/10 Okay

joseph d

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was ridiculously overpriced. Also could not pay cash for any of the food. And there was only one tiny trash can that was in the bathroom.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Joseph,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the room setup and food prices. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

8/10 Good

joe

Travelled with family
Liked: Staff & service
Didn’t like up charge on food and drinks ….$20 for hamburger and $17 for a margarita and my favorite $12 for 3 mozzarella sticks and no I didn’t buy any of these things
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Joe,We appreciate your feedback, and we're happy to see much of your stay was pleasant. Your feedback about our food prices is appreciated, and we'll keep your comments in mind. The next time you're in town, please consider coming back to see us.

4/10 Poor

Alex

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The person at the service desk was very serious and not inviting, the building is outdated and the hallways look old and smell like mold, the only amenity included in the the resort fee is the pool. I would not consider this hotel in the resort category.
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Alex,Thank you for sharing your feedback. It's concerning to hear about your experience with our service desk and the condition of our facilities. We are committed to providing all our guests with a welcoming atmosphere and comfortable environment. Your comments are invaluable as we continually work to enhance our amenities. Despite the issues mentioned, we hope to have another opportunity to demonstrate our dedication to excellence in hospitality.

8/10 Good

Todd

Stayed 2 nights in Mar 2024

6/10 Okay

Aaliyah

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

george

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property, and a great location with the staff who is extremely polite and courteous
Stayed 1 night in Apr 2024
Response from General Manager on 4 Apr 2024
Dear George,Thank you for your recent stay at Sheraton Orlando Lake Buena Vista Resort! We appreciate your feedback, and we're delighted to hear about your great experience. Our friendly staff are always there to assist our guests in any way possible, and our location is perfect for all the local fun and sights Orlando has to offer. We hope to host you again soon for another exceptional stay.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Mariana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
. They were overbooked and decided to cancel my reservation without any notice. Lack of customer support
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Mariana,What you have described is nowhere near the experience we want our guests to have. Your feedback is gratefully received, and we'll use your comments to ensure that an experience like the one you described doesn't happen again in the future. Please do not hesitate to reach out to us offline so that we can better assist you. Thank you, and we hope you will consider giving us another chance soon.

6/10 Okay

Amarjot

Liked: Staff & service
staff and service was nice but rooms were pretty outdated
Stayed 4 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Amarjot,Thank you for sharing your feedback with us. We are glad that you found our staff and service to be pleasant. However, we apologize for any inconvenience caused by our rooms. Your constructive comments will be kept in mind as we continue improving our facilities for our great guests. We hope to welcome you back again soon for an even more exceptional stay.

10/10 Excellent

Sonita l

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good that they had easter activities for the kids
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Sonita,Thank you for choosing Sheraton Orlando Lake Buena Vista Resort! We're glad you and your kids enjoyed a delightful Easter with us, and we look forward to welcoming you back in the future for another fantastic visit.

10/10 Excellent

Sonila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient resort. We had good time and lived almost everything in there
Stayed 5 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Sonila,Thank you for your review and for giving us a perfect rating. We are delighted you thoroughly enjoyed your stay with us! It was a pleasure having you here at Sheraton Orlando Lake Buena Vista Resort, and we hope you return soon.

10/10 Excellent

Maykel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Maykel,We're delighted you enjoyed your stay at Sheraton Orlando Lake Buena Vista Resort! Please come see us again soon.

2/10 Terrible

Michael

Travelled with family
Pool crowded at noon. No seats chairs available
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Michael,Thank you for leaving your review for your recent stay. We understand your frustration regarding the crowded pool area. Please accept our apologies for any inconvenience you experienced. Rest assured, your comments will be discussed internally, and we appreciate you voicing your concerns. We hope to welcome you back for an improved stay in the future.

10/10 Excellent

KATHRINA MAUREEN

Liked: Cleanliness, staff & service, property conditions & facilities
Had to pay for parking
Stayed 4 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Kathrina,Thank you for choosing Sheraton Orlando Lake Buena Vista Resort and for sharing your kind five-star review. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. Nevertheless, we're glad you enjoyed your stay, and we look forward to welcoming you back for another great visit.

6/10 Okay

Kevin

Stayed 2 nights in Mar 2024

8/10 Good

L Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Valet guys were always so cheerful and chatty! We came down for a DisneyWorld trip so this hotel was a 10min drive away for all the parks.
Stayed 6 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for staying with us on your Disney World trip! We're thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning the convenience our location affords our guests. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.

10/10 Excellent

JULY, east elmhurst

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very nice for the price point
Stayed 3 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Kevin,Thank you for taking a moment to share your experience at Sheraton Orlando Lake Buena Vista Resort. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. It was a pleasure having you here, and we hope you will visit us again soon!

10/10 Excellent

Lisandra

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Very nice

8/10 Good

Joseph, Waldorf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and friendly. Room was very clean, and and daily service was excellent. Only minor issue, was the fitted sheet was too small for the mattress, and it kept punching up... No biggie.
Stayed 4 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Joseph,Our team enjoyed hosting you at Sheraton Orlando Lake Buena Vista Resort. It was our pleasure to provide you with friendly service and immaculate accommodations, and we appreciate your bedding feedback. Thank you for being our guest, and we hope you will consider staying with us again next time you're in the area.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Feb 2024
Response from General Manager on 26 Mar 2024
Dear Todd,Thank you for acknowledging our excellent team! Your kind words inspire us to continue delivering exceptional service. We're excited about the opportunity to welcome you back to Sheraton Orlando Lake Buena Vista Resort for another outstanding stay.

4/10 Poor

Soon

Stayed 3 nights in Dec 2023

6/10 Okay

Sasha

Travelled with partner
Liked: Staff & service, amenities
The overall room was okay. It smelled very moldy and the air conditioner made such a loud noise throughout the night. I wasn’t able to sleep. I was annoyed and since it was only one day I stayed I didnt want to bother staff with changing rooms. The carpet needs to be clean it smells really bad
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Sasha, Thank you for taking a moment to share your review. A good night's sleep for our guests is a priority, so we're sorry to hear there was a disturbance. We understand your frustration and value your feedback as we work to continually improve our accommodations. We hope you'll consider staying with us for a much-improved stay in the future.

6/10 Okay

Jmia

Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay and great location.
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Joshua,Thanks for joining us at Sheraton Orlando Lake Buena Vista Resort. Our team is delighted you had a wonderful stay with us, and that our location in Lake Buena Vista was well-suited for your trip. If your adventures bring you back our way, we hope to be your first choice for accommodations!

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Jesus,Thank you so much for choosing to stay with us at Sheraton Orlando Lake Buena Vista Resort. We're delighted you had a wonderful experience and would love to read more about what made it so great! The pleasure was all ours, and we hope to welcome you back in the future.

2/10 Terrible

ANMOL

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was on plaza# 4 and it had the feel of a cheap motel although we paid $170/night for 3 nights. The rooms are very outdated and not worth the price. And the room had ants. The elevator sounds like it is going to breakdown soon. The breakfast and pool were nice. The staffs were friendly but they were uncooperative when we requested a different room. I won't be recommending this hotel to anyone.
Response from General Manager on 7 Mar 2024
Dear Anmol,Thank you for staying with us and for your feedback. We are delighted to hear you enjoyed our sparkling pool and tasty breakfast; however, please accept our apologies for any issues you encountered with our accommodations or service. Our management team will review your concerns and correct any problems to ensure you have a better visit next time. It was an honor having you as a guest, and if you are ever in Orlando again, we hope you will consider staying with us.

6/10 Okay

Roberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Roberto,Thank you for your review. We're pleased to note that you had a good experience at our resort. If there is anything we could have done better, please don't hesitate to reach out to us offline and let us know! It was a pleasure having you here, and we hope to hear from you soon.

4/10 Poor

Zachary McGee

Travelled with family and small children
Disliked: Staff & service
Did not supply coffee and toilet paper the entire time, We had to ask for it every time. The pool closed at 10pm, the staff did nothing to stop entrance to the pool which resulted in sleepless nights due to noise. After waiting 1-2 hours, I tried calling the front desk and there was no answer multiple times.
Stayed 6 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Zachary,What you have described is deeply concerning, and we sincerely apologize for failing to meet your standards or our own. We are grateful for your constructive feedback and will share it with the respective teams to ensure our guests always receive five-star service. Thank you for sharing your thoughts with us, and we hope you'll give us another chance to change your perception of our resort.

10/10 Excellent

Liseli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like our stay at the Sheraton. The hotel was rundown and not the cleanest. Definitely could use some upkeep. The shower faucet was backward and to get hot water you had to put it to the cold side and vice versa. We have young children so That was a safety precaution. I will not be staying at the Sheraton again.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Heather,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about cleanliness and for any issues with the shower. Your comments will be shared with our team for improvement. Should you be in the area again, we'd appreciate the chance to provide you with a more positive visit.

8/10 Good

Steven

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all we had a very good stay. One thing that was annoying was our air conditioner unit motor was very loud and sounded like it was about ready to go out. It definitely cooled well. The staff were all very friendly and helpful. We would stay here again.
Stayed 4 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Steven,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for letting us know about the AC motor. We'll look into this further, and we hope to see you again soon.

8/10 Good

Steve

Stayed 1 night in Feb 2024