4 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Hilton Vacation Club Mystic Dunes Orlando

3.5 out of 5
Hilton Vacation Club Mystic Dunes Orlando
7600 Mystic Dunes Lane, Kissimmee, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1969 out of 3026 reviews" "
Rating 8 - Good. 591 out of 3026 reviews" "
Rating 6 - Okay. 231 out of 3026 reviews" "
Rating 4 - Poor. 119 out of 3026 reviews" "
Rating 2 - Terrible. 116 out of 3026 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shelly

Travelled with family
Liked: Amenities, property conditions & facilities
This was our second visit to Mystic Dunes, last stay was 7 years ago. Overall a good experience. Rooms - would benefit from updating and a deep clean. Housekeeping - based on our length of stay we were to have 2 housekeeping days; first day they changed out the linens and made the bed; 2nd day they made the bed, no new towels. You are to text the front desk for service - this did not work for us as we never received responses or the items we were missing - dish soap, linen for pull out couch, replacement towels. It also took me several attempts to receive our final statement as it was not sent when we checked out.
Stayed 9 nights in Apr 2024
Response from etx-LillVazquez on 18 Apr 2024
Please accept our apologies for the challenges you experienced during check in. Please know we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.

2/10 Terrible

Erika

Travelled with family and small children
Disliked: Property conditions & facilities
Charge my debit card 3 times and now I have to call them a week later for them to send me a gift card. After, I spoke to a manager. The food at the restaurant was GROSS, well it was room service. Management does not care about your problems.
Stayed 1 night in Apr 2024
Response from etx-LillVazquez on 18 Apr 2024
Please accept our apologies for the challenges you experienced during check in. Please know we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.

6/10 Okay

Albert

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The room was big with full kitchen and washer and dryer. A good plus for us. The pools were heated but not as large as we expected. It gets full fast. The staff was friendly. We got a scare one evening when we came back when all our lights were turn on, our towels disappeared. We were told at check-in that there was no housekeeping for stays of less than 7 nights so we were surprised (not in a good way) that they did a touch up mid stay but forgot to close the lights and replace our towels. We have been to another resort last year where there were more activities. One good point at check-in was that they weren't too pushy about time sharing.
Response from etx-LillVazquez on 18 Apr 2024
We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient, wish we had stayed an extra day just to enjoy the resort.
Stayed 3 nights in Apr 2024
Response from etx-LillVazquez on 18 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large 2 bedroom. Reasonable price. Didn't like the staff contacting me about time share presentation.
Stayed 6 nights in Apr 2024
Response from etx-LillVazquez on 18 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Cymetria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from etx-LillVazquez on 18 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Sokary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from etx-LillVazquez on 19 Apr 2024
We always strive to deliver exceptional hospitality, provide exceptional customer service, and offer quality accommodations to each owner, member, and guest that stays with us.

10/10 Excellent

Artur, Bristol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price
Stayed 4 nights in Apr 2024
Response from etx-LillVazquez on 17 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved Mystic Dunes. It had everything you needed. The property was beautiful and staff were amazing. Kenzie’s restaurant was amazing with wonderful views. Can’t wait to come back!
Stayed 8 nights in Apr 2024
Response from etx-LillVazquez on 17 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

4/10 Poor

NICOLE

Disliked: Staff & service
Stayed 5 nights in Mar 2024
Response from etx-LillVazquez on 17 Apr 2024
Please accept our apologies for the challenges you experienced during check in. Please know we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools area was beautiful, the property is well maintained, the employees very friendly and professional, we had the best experience. Thank you!!!
Stayed 4 nights in Apr 2024
Response from etx-LillVazquez on 17 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from etx-LillVazquez on 17 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

athena, VANCOUVER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. The unit was spacious.
Stayed 4 nights in Apr 2024
Response from etx-LillVazquez on 17 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from etx-LillVazquez on 17 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Nieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from etx-LillVazquez on 17 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from etx-LillVazquez on 17 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Yanick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ressort, large rooms, very clean, nice pools.
Stayed 7 nights in Apr 2024
Response from ShMayes on 13 Apr 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

8/10 Good

Kinshuk

Travelled with family
Liked: Amenities, property conditions & facilities
Nice location and amenities
Stayed 6 nights in Mar 2024
Response from etx-LillVazquez on 12 Apr 2024
Please accept our apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.

10/10 Excellent

Tony and Tricia, Concord

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from etx-LillVazquez on 12 Apr 2024
Please accept our apologies for the challenges you experienced during check in. Please know we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.

10/10 Excellent

mariano

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Great place for large family , we got the two bedroom 1/ king-size 1/double and the apartment had plenty of space.
Stayed 1 night in Apr 2024
Response from etx-LillVazquez on 11 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from etx-LillVazquez on 12 Apr 2024
Please accept our apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.

10/10 Excellent

Cherre

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from etx-LillVazquez on 11 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from etx-LillVazquez on 11 Apr 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 Okay

Rocio

Stay 5 days never clean my room
Stayed 1 night in Apr 2024
Response from etx-LillVazquez on 10 Apr 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Good

Rita, Huger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds, great property that is reasonably priced. Wouldn’t hesitate to stay again.
Stayed 5 nights in Apr 2024
Response from etx-LillVazquez on 10 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Robert

Nice place
Stayed 3 nights in Apr 2024
Response from etx-LillVazquez on 10 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Sheila Margaret, Centerville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Grounds, Pool, and Property!
Stayed 5 nights in Apr 2024
Response from etx-LillVazquez on 10 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Latidra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from etx-LillVazquez on 10 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Marceline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this property. It was clean and the Suite had everything that was needed available. I definitely plan on returning hopefully soon. My favorite place I’ve ever stayed in. Definitely recommend it! And the price was very reasonable. The pool and surroundings are great !
Stayed 4 nights in Apr 2024
Response from etx-LillVazquez on 10 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

8/10 Good

CAROLINE

Suites excellent for self catering and laundry
Stayed 7 nights in Apr 2024
Response from etx-LillVazquez on 10 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, specially the young man at front desk
Stayed 1 night in Apr 2024
Response from etx-LillVazquez on 10 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Mar 2024
Response from ShMayes on 10 Apr 2024
Thank you for your rating. We are happy to hear you enjoyed your stay with us. We hope we have the opportunity to be of service to you again.

10/10 Excellent

samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More parking
Stayed 4 nights in Apr 2024
Response from ShMayes on 8 Apr 2024
Thank you for your rating. We are happy to hear you enjoyed your stay with us. We hope we have the opportunity to be of service to you again.

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 9 nights in Mar 2024
Response from ShMayes on 8 Apr 2024
Thank you for your rating. We are happy to hear you enjoyed your stay with us. We hope we have the opportunity to be of service to you again.

10/10 Excellent

Carrie

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from ShMayes on 10 Apr 2024
Thank you for your rating. We are happy to hear you enjoyed your stay with us. We hope we have the opportunity to be of service to you again.

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
it was amazing, so relaxing! We can’t wait to come again!
Stayed 2 nights in Apr 2024
Response from ShMayes on 8 Apr 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

10/10 Excellent

Ally

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Apr 2024
Response from ShMayes on 8 Apr 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

10/10 Excellent

felecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. I’ve stayed on this property many times. This time the unit we were in carpet needs cleaning. Mattress on pull out couch needs to be changed.
Stayed 6 nights in Mar 2024
Response from ShMayes on 8 Apr 2024
Thank you for your review. We are happy to hear you enjoyed your stay with us. We hope we have the opportunity to be of service to you again.

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, secure property. Very happy with room size and amenities. Staff very courteous. Smaller Pool areas than expected.
Stayed 6 nights in Apr 2024
Response from ShMayes on 8 Apr 2024
Thank you for your review. We are happy to hear you enjoyed your stay with us. We hope we have the opportunity to be of service to you again.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay. The room was clean and contained everything needed for a comfortable stay long term vacation. The property was well maintained and the staff werw reasonably responsive. The mini golf was well maintained as well. My only major complaint was the noise at night when sleeping. I heard rolling sounds at various times and that woke me up. Once again, overall a good stay.
Stayed 8 nights in Mar 2024
Response from ShMayes on 8 Apr 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

DesiRae Tyneshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 4 nights in Apr 2024
Response from ShMayes on 8 Apr 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

10/10 Excellent

Kadejah, Concord

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities
Stayed 1 night in Apr 2024
Response from ShMayes on 8 Apr 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

8/10 Good

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
General activities and they do try for a resort feel. We enjoyed our stay, it wasn’t seamless but the staff we encountered were very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from ShMayes on 8 Apr 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

10/10 Excellent

Edyta

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean, staff nice, pools great and water slide fun, bar and restaurant good food.
Stayed 5 nights in Apr 2024
Response from ShMayes on 8 Apr 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

8/10 Good

LeAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from ShMayes on 8 Apr 2024
Thank you for your rating. We are happy to hear you enjoyed your stay with us. We hope we have the opportunity to be of service to you again.

10/10 Excellent

Hope

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The rooms were extremely clean. The staff were amazing. They checked on us constantly via text, which was convenient. The amenities were great. My kids loved the pools.
Stayed 3 nights in Mar 2024
Response from ShMayes on 8 Apr 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from ShMayes on 8 Apr 2024
Thank you for your rating. We are happy to hear you enjoyed your stay with us. We hope we have the opportunity to be of service to you again.

10/10 Excellent

Shanitra

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about this place
Stayed 1 night in Apr 2024
Response from etx-LillVazquez on 7 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Artem

Travelled with family, Travelled with family and small children
Liked: Amenities
We stayed at one of the suites as we have a large family and it was amazing, clean and really big. Large kitchen and bedrooms.
Stayed 1 night in Apr 2024
Response from etx-LillVazquez on 7 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.

8/10 Good

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the facility… the only complain/concern was the brawl we witnessed at the pool. Unfortunately adults can’t act like adults… maybe the need for security at the pool is necessary moving forward.
Stayed 3 nights in Apr 2024
Response from etx-LillVazquez on 6 Apr 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.