Outdoor pool, pool loungers

Reviews of Comfort Inn Kissimmee-Lake Buena Vista South

3 out of 5
Comfort Inn Kissimmee-Lake Buena Vista South
5196 W Irlo Bronson Memorial Hwy, Kissimmee, FL

Reviews

7.6

Good

Rating 10 - Excellent. 320 out of 1002 reviews" "
Rating 8 - Good. 333 out of 1002 reviews" "
Rating 6 - Okay. 184 out of 1002 reviews" "
Rating 4 - Poor. 93 out of 1002 reviews" "
Rating 2 - Terrible. 72 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and did not have musty smell. Cont. Breakfast was good and had variety of choices. The room was clean and bed was comfortable. The front office staff was very helped and answered questions. I would stay here again.
Stayed 1 night in Mar 2024
Response from guest relations on 26 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the bed was very comfy and the hot tub was relaxing. They had a nice hot breakfast bar in the morning as well.The only issue was there wasn't much parking when they got full.
Stayed 1 night in Mar 2024
Response from guest relations on 26 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon!

6/10 Okay

Gregory

It needs to remodeled every dated. Elevator is need of work too. When door opens it not level with the floor 4" to 6" drop to floor in Elevator this happen 4or5 times, one time the door was open and 12" to 18" on 4th floor
Stayed 9 nights in Mar 2024
Response from Comfort Suites Airport Management on 26 Mar 2024
Dear Gregory,We appreciate your feedback regarding the need for remodeling and the issues with the elevator.  Your comfort and safety are our top priorities, and we apologize for any inconvenience caused by the dated appearance and elevator malfunction.  Your input helps us enhance the experience for all our guests, and we thank you for bringing these matters to our attention.  If there's anything else we can do to improve your experience, please don't hesitate to let us know.  We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank You,Comfort Suites Airport Management

4/10 Poor

Olivia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The staff is going to charge you an extra 100$ just for putting a Visa card in as a placeholder for your room. Nowhere on the website is this policy stated. I started to cry and left the hotel to compose myself when the front desk threatened to remove me from the booking entirely. This is on MY BIRTHDAY!! Then when attempting to purchase an extra night, they called me the next day after already taking my money and told me the room was unavailable. Mind you I bought the extra day IN-PERSON! I didn’t receive my refund until days later. The staff are inept at their job. Be ready for extra charges and lack of customer service. I remained respectful with the staff, but they have no respect for paying customers.
Stayed 3 nights in Feb 2024
Response from Guest relations on 9 Mar 2024
We apologize if your experience was not to your satisfaction however there was never any threat as you state, your reservation was not going to be canceled. Prepaid cards as the one you wished to use on your reservation require a deposit as it was explained in detail to you upon check in. We never threaten guests we only try our best to accommodate you to the best of our ability. Our staff is fully trained and are respectful to all guests. We hope that your future experience will be more to your satisfaction.

8/10 Good

LUIS, Hatillo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
buena localizacion cerca de todo los empleados muy serviciales el desayuno bastante bueno
Stayed 4 nights in Feb 2024
Response from guest relations on 28 Feb 2024
Thank you for choosing us for your stay. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back again soon.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from guest relations on 28 Feb 2024
Thank you for choosing us for your stay. We are glad to hear you were satisfied with your experience. We look forward to welcoming you in the near future

10/10 Excellent

MARCOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean and close to lots of places. Was perfect for our stay.
Stayed 1 night in Feb 2024
Response from guest relations on 23 Feb 2024
Thank you for your review. We are very happy you were satisfied with your stay at our hotel. We look forward to you returning in the future!

6/10 Okay

upendra

Stayed 2 nights in Feb 2024
Response from guest relations on 21 Feb 2024
Thank you for leaving a review. We are so glad you were able to visit our hotel. Our team is always working to offer the best service to our guest. We hope you'll have a chance to come back soon.

10/10 Excellent

victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great custoer service
Stayed 1 night in Feb 2024
Response from guest relations on 19 Feb 2024
Thank you for choosing us for your stay. We're glad you were satisfied with your experience. We look forward to welcoming you back in the near future.

4/10 Poor

Gladys

Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on 22 Mar 2024
Dear Gladys,Please accept our apologies for any inconvenience we have caused you.  In cases like this, we want to hear directly from our customers and see where we failed to impress.Thank You,Comfort Suites Airport Management

10/10 Excellent

Neitan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and perfect.. Love the little Jacuzzi in my room.. Breakfast was good too. Hotel is very close to Oldtown. I Would definitely comeback
Stayed 1 night in Feb 2024
Response from guest relations on 8 Feb 2024
Thank you so much, We are so happy you enjoyed your stay with us, we look forward to having you come back and stay with us again

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The entire hotel was dirty, old, noisy, hard beds, hair all over everything, including our ice bucket, dirty shower/bathtub, dirty disgusting carpet. The only decent part of this experience is the front desk lady was very nice and helpful and the area isn’t too bad.
Stayed 1 night in Jan 2024
Response from Guest relations on 30 Jan 2024
We apologize that we did not meet your expectation, our team is dedicated to make your stay as comfortable as possible. Our cleaning staff is trained and do their best to guarantee all cleaning procedures. Hope you will give us another chance. Graciously Comfort Inn

4/10 Poor

Gary M.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property smelled and dirty looking. I had to wait 15 minutes before the front desk clerk showed up to check me in. Then she charged an additional $25 after I already paid online and could not get a refund otherwise I would have left.
Stayed 2 nights in Jan 2024
Response from Guest relations on 30 Jan 2024
We apologize that we did not meet your expectation, our team is dedicated to make your stay as comfortable as possible. Our cleaning staff is trained and do their best to guarantee all cleaning procedures. Some hotels charge fees such s nightly surcharge that ranges from10-75, depending on each hotel policy. When you book with a third party this fee is usually not included which is why we charge you at check in. Hope you will give us another chance. Graciously Comfort Inn

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option
Stayed 4 nights in Jan 2024
Response from Guest relations on 30 Jan 2024
We are delighted that you had a great experience, we hope to see you again soon .

8/10 Good

Omaira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from guest relations on 26 Jan 2024
Thank you for choosing us for your stay. We are glad to hear that you were satisfied with our experience. We look forward to welcoming you back

6/10 Okay

Luciana

Stayed 2 nights in Jan 2024
Response from Guest relations on 24 Jan 2024
Thank you for leaving a review. we are so glad you were able to visit us . Our team is always working to offer the best service to our guests. We hope you will have a chance to come back soon.

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from guest relations on 24 Jan 2024
Thank you for leaving a review. we are so glad you were able to visit us . Our team is always working to offer the best service to our guests. We hope you will have a chance to come back soon.

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of the property was dirty cigarette butts everywhere. Advertise hot tub and did not have one. The bed was very uncomfortable in the room had multiple issues in the room. Fan didn't work light fixture didn't work. All the sinks were clogged had to pull a hair ball out of the shower and water for the water to go down, The hot tub jets didn't work in spa tub.
Stayed 2 nights in Jan 2024
Response from guest relations on 22 Jan 2024
We are sorry that you have a bad experience with the cleaning; Our team is good and dedicated to make your stay as comfortable as possible. Our cleaning staff are trained and do their best to guarantee all cleaning procedures. We always try our very best to address all concerns as we did during your stay, and as discussed you did put the do not disturb sign on the door so maintenance was unable to take care of your concerns. We do hope you give us another opportunity, thank you for letting us know your concerns. Graciously,Comfort Inn

2/10 Terrible

Deidra

Disliked: Cleanliness, staff & service, property conditions & facilities
I will never stay at this location again. The hotel looked just as bad as it smelled. The floors, walls, and furniture were all dirty. The walls had black dust everywhere. The smell, especially in the hallway, was horrendous. Towels looked like someone did a quick fold and just threw them in the cubby areas. The staff however were very friendly upon arrival. It seems like comfort inns are just getting worse and worse. Choice hotels are really close to being on my do not book list. I suggest if you have other options, choose them first. I was in Orlando from Mississippi for cheer competition and wanted to be in a nice and clean hotel. I was wrong. The area was also not the best. Pot hole’s literally on the first half of the street to even get into the hotel, and parking was terribly limited. I HIGHLY DO NOT RECOMMEND!!!
Stayed 3 nights in Jan 2024
Response from Guest relations on 17 Jan 2024
We are sorry that you have a bad experience with the cleaning; Our team is dedicated to make your stay as comfortable as possible. Our cleaning staff are trained and do their best to guarantee all cleaning procedures. We hope you give us a second chance!

6/10 Okay

Clayton

I experienced difficulty communicating with the staff. The tap water tasted bad, in my opinion. The bathroom fan was extremely noisy.
Stayed 7 nights in Jan 2024
Response from guest relations on 12 Jan 2024
We appreciate when our guests take time to review us, but it seems we have no record of your account. If we are mistaken, we apologize about your experience and would love to make this right. Please reach out to us to resolve this issue.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bring a clothes pin or clip to keep curtain shut
Stayed 1 night in Jan 2024
Response from Guest relations on 12 Jan 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from guest relations on 12 Jan 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future

8/10 Good

Hao

Stayed 4 nights in Dec 2023
Response from Guest relations on 12 Jan 2024
Thank you for leaving a review. We’re so glad you were able to visit us. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

4/10 Poor

Rajesh

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very old and stinks in hallway, rooms and does not have much facilities like gym and swimming pool is useless.
Stayed 3 nights in Dec 2023
Response from guest relations on 12 Jan 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our hotel wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience

6/10 Okay

Numair

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GUEST RELATIONS on 2 Jan 2024
Thank you for leaving a review. We’re so glad you were able to visit us. Our team is always working to offer the best to our guests. We hope you’ll have a chance to come back soon.

2/10 Terrible

Wayne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from guest relations on 2 Jan 2024
We are committed to providing each and every customer with a positive experience and are proud of our track record in offering high-quality service. However, it does seem that we failed to meet your expectations. We apologize for this issue and hope you’ll give us another opportunity in the future.

6/10 Okay

Ometo

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GUEST RELATIONS on 2 Jan 2024
Thank you for leaving a review. We’re so glad you were able to visit us. Our team is always working to offer the best to our guests. We hope you’ll have a chance to come back soon.

10/10 Excellent

Patricia

Stayed 3 nights in Dec 2023
Response from guest relations on 2 Jan 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

10/10 Excellent

Amarilys

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para el precio es excelente! Y muy céntrico.
Response from Guest relations on 28 Dec 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bath room need improvement Breakfast look like continental breakfast
Stayed 2 nights in Dec 2023
Response from GUEST RELATIONS on 9 Dec 2023
Hi! Thank you for your opinion, we are always looking to improve, and we hope get better on this task.Graciously,Comfort Inn

4/10 Poor

Heather

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Within 2 minutes of being in our room we killed 2 roaches and there were nasty stains on the carpet. We were switched to a different room that smelled extremely musty. There were stains on the walls, the glass on the pictures were dirty, and the inside of the ice bucket was filled with mold. Needless to say, housekeeping is seriously slacking. The free breakfast options were good, that’s really my only positive.
Response from Guest Relations on 5 Dec 2023
We are sorry that you have a bad experience with the cleaning; I hope you give us a second chance! Our team is good and dedicated to make your stay as comfortable as possible. Our cleaning staff are trained and do their best to guarantee all cleaning procedures.Graciously,Comfort Inn

2/10 Terrible

Marcel

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected a better experience. The room smelled musty, carpet felt damp and looked old and dirty. Bathroom light/air vent was very loud. The neighbors were very noisy in the hallway everyday and late nights. There were roaches. Shower rod and curtain should be replaced. The elevator is old and make noises. The complimentary breakfast was a 2 out of 5. I would not stay here again or recommend this hotel. I didn’t want to touch anything in that room.
Stayed 3 nights in Nov 2023
Response from Guest Relations on 5 Dec 2023
-We are sorry that you have a bad experience with the cleaning; I hope you give us a second chance! Our team is good and dedicated to make your stay as comfortable as possible. Our cleaning staff are trained and do their best to guarantee all cleaning procedures.Graciously,Comfort Inn

10/10 Excellent

Maricia

Stayed 1 night in Dec 2023
Response from Guest Relations on 5 Dec 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.Graciously Comfort Inn

8/10 Good

Jennifer

Stayed 2 nights in Nov 2023
Response from Guest Relations on 19 Dec 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back.

8/10 Good

Linette

Travelled with family
Liked: Staff & service
Pillows could be better
Stayed 1 night in Nov 2023
Response from Guest Relations on 30 Nov 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to in the near future.

6/10 Okay

Lorena

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
I liked the great accessibilty various dining places
Stayed 3 nights in Nov 2023
Response from Guest relations on 22 Nov 2023
Thank you for sharing this positive review. We appreciate our location here in {{location}} just as much as you do. We hope you’ll stop by again soon.

8/10 Good

GERMAN

Travelled with partner
location was very convinince I didn't like the that for you room to be clean it has to be requested
Stayed 4 nights in Nov 2023
Response from Guest relations on 15 Nov 2023
-We are very sorry for your bad experience. After COVID, we changed some rules regarding the daily cleaning of the room, with request only, because many guests do not want extra contact with our employees, unless requested. We hope you'll give us a second chance, and thank you very much for your feedback.

10/10 Excellent

gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio. Cuarto bien limpio y muy comodo. Tiendas y restaurants walking distance. Transporte a los parques.
Stayed 2 nights in Nov 2023
Response from guest relations on 12 Nov 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.

4/10 Poor

Tomislav

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from guest relations on 12 Nov 2023
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll come back and visit us in the future

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious RM, uncomfortable bed and breakfast
The staff was very nice. RM was spacious. Bed mattress was uncomfortable. I could feel every spring. Breakfast could have been better. Doesn’t look like the pictures from the website. No danishes or muffins. They ran out of juice and fruit. No jelly.
Stayed 1 night in Nov 2023
Response from guest relations on 11 Nov 2023
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future

4/10 Poor

Denise

Stayed 1 night in Nov 2023
Response from Guest relations on 30 Nov 2023
Thank you for your feedback. We’re very sorry to hear about your recent experience. This does not reflect the standard of service that our customers deserve. We are always striving to improve, we hope to see you again.

6/10 Okay

Pei-Ji

The building is a little bit old, some of the things need to be updated. Breakfast is limited but it's ok.
Stayed 3 nights in Nov 2023
Response from guest relations on 12 Nov 2023
Thank you for leaving a review. We’re so glad you were able to visit us. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

6/10 Okay

Robin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GUEST RELATIONS on 7 Nov 2023
We are delighted that you had a good experience; we hope to see you again soon.Graciously,Comfort Inn

6/10 Okay

Oscar, Miami

Stayed 2 nights in Nov 2023
Response from Guest relations on 7 Nov 2023
We truly apologize you didn't fully enjoy your stay. Hope you can give us a second chance to make it right! Next time you are in town we'll make sure everything is right for you. Sincerely, Comfort Inn

2/10 Terrible

Jordan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed sheets were dirty and ripped and when I asked for different ones no one showed. Had bugs behind the bed when I walked in. Won’t be staying again.
Stayed 5 nights in Oct 2023
Response from GUEST RELATIONS on 7 Nov 2023
We are sorry that you have a bad experience with the cleaning; I hope you give us a second chance! Our team is good and dedicated to make your stay as comfortable as possible. Our cleaning staff are trained and do their best to guarantee all cleaning procedures.Graciously,Comfort Inn

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. Great hotel
Stayed 1 night in Nov 2023
Response from Guest relations on 7 Nov 2023
Thank you for taking a moment to share your experience with us. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.Graciously, Comfort Inn

8/10 Good

Patricia, LIBERTYVILLE

Stayed 1 night in Oct 2023
Response from Guest relations on 22 Nov 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Clean, safe, and quiet. Front desk staff was kind enough to print 2 documents for me. Breakfast was limited but overall hotel was fine
Stayed 1 night in Oct 2023
Response from guest relations on 3 Nov 2023
Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Friendly staff. Quiet and very comfortable bed. Loved the room. Plenty of restaurants in area.to satisfy appetites. Would stay again.
Stayed 2 nights in Oct 2023
Response from guest relations on 3 Nov 2023
Thank you for taking a moment to share your experience. We are so pleased to hear you found us to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Alfredo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located around restaurants and other shopping businesses. I didn’t like the cleanliness of the hotel, in particular the room. I stayed for 3 nights, and my room was never cleaned. I asked and was told the rate I payed did not include the cleaning of rooms; nevertheless I payed over 100 USD per night, so I was shocked to hear that.
Stayed 3 nights in Oct 2023
Response from guest relations on 3 Nov 2023
Thank you so much for your feedback, . We are very sorry for your bad experience. We changed some rules regarding the daily cleaning of the room, with request only, because since Covid many guests do not want extra contact with our employees, We hope you'll give us a second chance, and thank you very much for alerting us to the problem.Graciously,Comfort Inn