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Reviews of Sterling Ooty Fern Hill

4 out of 5
Sterling Ooty Fern Hill
73, Kungah House Road, Fern Hill, Ooty, Tamil Nadu

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 66 reviews" "
Rating 8 - Good. 21 out of 66 reviews" "
Rating 6 - Okay. 11 out of 66 reviews" "
Rating 4 - Poor. 11 out of 66 reviews" "
Rating 2 - Terrible. 7 out of 66 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Himani

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The services was pathetic. Most of the area was booked for private parties so we couldn't go anywhere. It was like staying in a hotel and not resort. Also, during checkout they took more amount from us. When I checked it, and asked for a refund, they said they have initiated the refund. But I never got it back. They are just thiefs who show you the correct bill. But in final bill which they don't show you they add many bills twice.
Stayed 1 night in Mar 2024
Response from Sterling Ooty Fern Hill on 22 Mar 2024
Dear Himani,We are truly sorry to hear about your experience with us. Your feedback is valuable to us, and we will address the issues you have raised with our team to ensure such situations do not occur in the future. Thank you for bringing this to our attention.Sincerely,The Sterling Holidays Team

10/10 Excellent

theja

Excellent Service
Stayed 2 nights in Feb 2024

2/10 Terrible

Deepak

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PROPERTY - NOT EVEN MATCH 2 star STANDARD. Recently stayed here with family for 2 days. To start with no staff to help in checkin process or luggage, have to ask multiple times. Then, room allocated was a pathetic dirty room with no view -- unless they consider teenshade as a view. Nothing, happened even after complaint, just the false promise to get the room changed next day (I already arrived in evening, then to pack luggage next morning doesnt make sense at all). Cherry on the cake was -- TV not working, kettle not working, for room service u have to wait for hours for just getting water refill. Bathroom drains were blocked. And, best part they serve in room food in disposable like pizza delivery which though was just coming from one floor below but was served cold with very high price. I have stayed in other Sterling properties during same trip as well in past, they are good but this property definetly has some issue so pls refrain from booking this unless u want to spoil ur holiday.
Stayed 2 nights in Dec 2023

6/10 Okay

Deepti

Liked: Cleanliness, staff & service, amenities
Location is good. Relationship manger started with his sales pitch even before I had checked in. Despite requesting to take this up later as I was tired, he continued to keep pitching. Cleanliness wasn't great and despite having a Premium suite the room had no view. Overall no value for money
Stayed 2 nights in Apr 2023

4/10 Poor

anwar

Stayed 2 nights in Dec 2022

6/10 Okay

Yagnesh

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Access road is really bad, Hot water is not available for the second person, need to wait 25 minutes to get enough hot water for the next person. All glasses for drinking water had a faint smell of kerosene. Great location, superb views, excellent breakfast and dinner buffet.

4/10 Poor

Hemanth

Travelled with family
Disliked: Property conditions & facilities
Average stay experience
The choice of room provided to us was very average for the pricing. After spending 10k for a night we expect a balcony at the least. The room was big though. The view from the room was not that great. The kitchen closes at 3 pm with limited food options, taste wasn't great either.
Stayed 1 night in Nov 2022

6/10 Okay

Aseem

Travelled with family
Disliked: Staff & service, room comfort
A mixed bag of good, bad and ugly
The stay was a mixed bag really. While the location of the resort is excellent, the roads leading up to the resort are terrible. The same goes for the staff, a mixed bag. Some staff members were very kind and courteous while others were not. There were 3 of us staying in your privilege suite and I called in to request an additional duvet 3 times. The duvet was not provided and the Housekeeping, as well as the front desk, stopped answering calls from my room. Now, this behaviour will ensure that I do not ever come back despite a few good people working in your resort who were very kind and helpful throughout our stay.
Stayed 2 nights in Oct 2022

2/10 Terrible

srisurendrakumar

Stayed 2 nights in Jul 2022

6/10 Okay

Rohini

Travelled with family
Disliked: Cleanliness, staff & service
Dinner buffet is too crowded. Delay in response of staff for anything.
Stayed 2 nights in Jun 2022

10/10 Excellent

Kimfa

Stayed 1 night in Feb 2022

10/10 Excellent

RONAK B

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Hotels with Best scenic view. Lots of Indoor games along with Adventure sports within Hotel Campus. Manojit was very helpful and very humble. Our food request was well taken care and overall experience was excellent.
Stayed 2 nights in Jan 2022

10/10 Excellent

Neha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very Nice Property
Proverty is very Nice and hospitality is very good
Stayed 1 night in Nov 2021

2/10 Terrible

Sampath

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Absolutely horrible horrible access routes to this hotel. Pick any other place.
Stayed 2 nights in Oct 2021

2/10 Terrible

Viveganandan

Disliked: Room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2021

10/10 Excellent

nilesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Access road to the property was horrible and similar was the parking situation. It took more than 45 minutes to get my car out. Room charges were exorbitant. The mattress was 'spring type' and hurt the back. Floor boards were squeaky. Staff was very helpful, especially the duty manager Mr. Arun. Food quality was great with a lot of variety.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a good one, basic amenities were not provided like hand towels, washroom was flooding though corrected later, very slow service restaurant
Stayed 4 nights in Dec 2018

4/10 Poor

Gaurav

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
The stay was not comfortable at all. 1. The rooms given to us didn't had a tea kettle and the room service didn't delivery tea as they were short of staff. 2. Got the TV working after multiple complaints. 3. Request for room heater was fulfilled after full 24 hrs of request 4. And to make the things ever more terrible, the security guard opened the side door of the room and came into our room at 11pm without even knocking or informing us. Ridiculous.. and to top it all answer given was that they were just checking the door lock
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Peaceful and relaxed place . Great food and staff General cleanliness was poor. Rooms were not cleaned on time . Bathroom was moldy
Stayed 2 nights in Dec 2018

8/10 Good

ARINDAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Great stay
Stayed 2 nights in Nov 2018

6/10 Okay

Davinder

Liked: Cleanliness
Disliked: Property conditions & facilities
Crowded Ooty
Ooty town and the surrounding slopes (other than tea gardens) are littered with plastic and garbage. Nightmare traffic, poor road maintenance, and surging crowds - not what you expect at a getaway hill destination. Fern Hill resort was mixed - crowded, little noisy. The facility is clean, but needs better maintenance. The plumbing needs an upgrade, the TV didn't work, the window stays were broken. The espresso machine was not working for many days.

4/10 Poor

Ken

Disliked: Property conditions & facilities
Disappointed.
Felt like a prison. 5km from town. No pool, nothing to they arranged a pickup but the taxi was no show which caused too much stress

6/10 Okay

Praveen, Chennai, India

Liked: Staff & service
Disliked: Cleanliness
Average Hotel Experience
A very average stay to sum it up. Property - A very nice property far removed from the bustle of the city. Just about the only plus I must say. Rooms - Rooms are of decent size with good views. But upon checking-in I was told that the Hotel does not provide any toiletries. When I requested for Soaps, Shampoos etc., I was told to use the Shower gel instead. They finally provided me with the items after a lot of haggling. Also, special mention is to be made regarding the soiled and dirty linen/towels that they provided even after repeated complaints. Dining & Restaurant - The quality of food is below par. The breakfast buffet is barely passable and there aren't a lot of options to go A la carte even at dinner time. The dishes are inconsistent. Stayed there for a week and I ordered mutton dishes(Indian) on most of the days and at times I was served a different dish on different days even though I ordered the exact same Mutton Masala. It was also amusing to be told by different waiters that mutton was unavailable on some occasions. They would somehow oblige to check with the chef after I inform them that I did have mutton the previous day. Then there are the live counters that have people apologizing that they would try to make a dosa when you ask for one. Wonder why inexperienced chefs are preparing food that they aren't comfortable with. Service was commendable though and a few of the waiters like Radhakrishnan, Ramesh provided excellent service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would have been happy to give a 5 star!
An excellent property and I think it is one of the best locations in Ooty. Hotel staff are courteous. I would have been very happy to give a 5 start to this hotel. But, they need to improve in their house keeping and check the room appliances throughly before allotting it to the guest. The toilet flush went bad twice, the room heater stopped working on the first day. Yes, the staff attended to those complaints. But, on holiday, who would like to register complaints early in the morning that the flush stopped working, that too twice within a period of 4 days!? In spite of this, I liked the place very much, its location, serene beauty of wide valley that one can enjoy from the window also.

10/10 Excellent

Janani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pavithra, Chennai

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent stay
We were in Ooty for three nights and four days. Wanted to stay at the Sterling close to race course, but booked Fern Hill by mistake. But there was not much to regret. In fact it worked out great. We were able to take the cabs (arranged by Sterling) to the city as well as stay away from the pollution of Ooty at night. This place is more suited for families with kids/small children. We went during christmas 2015 and the noise of the kids kept us awake for longer than we wanted. Definitely recommend for family with kids. Not recommended for business travelers (no wifi in the room and distance from the city); not recommended for couples without kids.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The shower mixer was really bad , either you get really hot water or really cold water . very bad ...

8/10 Good

Rakesh, Delhi

Disliked: Cleanliness
Not value for money
Cleanliness not upto mark

6/10 Okay

Vishal , Bangalore

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hell of a road to get to heaven
I thoroughly enjoyed the hotel but had a bad time reaching the hotel. Firstly it is hard to find the hotel then had a hard time getting to it through the worst roads in ooty. Finally when you reach the hotel, its like reaching heaven, broad roads, ample parking, lovely staff, beautiful rooms n view, good food n an overall lovely experience.

2/10 Terrible

vamsi

Disliked: Property conditions & facilities, room comfort
Highly overpriced. Bad value for Money
Heater doesn't work Hot Water Geyser doesn't work No adequate parking Approach road terrible Loud buzzing sound and cranking noise in all rooms Badly designed atrium which makes it extra noisy and most important - the marketing team called within 5 mins of checking in in order to see their holiday packages. DUDE who the hell wants to take marketing/sales calls when on vacation. clearly the team was more obsessed on selling their plans over my comfort in one word - this hotel is worth if they charge 2500 not 7500!!!

10/10 Excellent

Karthik, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Astonishing Experience.....
Its wordless. Rocking. My cheers to all the staffs especially housekeeping people such as Mary etc... I also would like to include Ms. Malini who gave an extraordinary service to us.

8/10 Good

Abhinav, Bangalore

Liked: Cleanliness, staff & service, room comfort
pleasant hotel
Fernhill is a nice hotel, enjoyed my stay there. Couple of points: 1. NO lifts: there are no lifts in the hotel. If you specific requirements plan accordingly. 2. Breakfast in Fern restaurant is quite good, but keep an eye on your table. You may find somebody else sitting there, once you came back from buffet. 3. Staff is quite friendly and very helpful. Overall, I had a very pleasant stay there.

4/10 Poor

Kits, Chennai

Disliked: Cleanliness, staff & service, room comfort
Fern Hill - a Night Mare
Among other Sterling properties - Fern hill stay is a night mare and i had a terrible experience. The property, Landscaping, Infrastructure are good but the main thing hospitality is missing. From the day of check in i had to fight for each and every item. The reception executives not even know the room they allocated are good to check in and the itenary shown in the website are not present in the room. You have call house keeping and they will say very politely that they will address your concern but they will never turn. There time to respond is minimum 3 hrs and to provide all the itenary as per my booking took 2 days for them. Even after i taken up with their head housekeeping and facility. I did repeated complaints on the poor service i got, but no body seems to be bothered. If you really feel hospitality and service is important. Then Fern hill is not the right fit. I will never visit again - same I mentioned clearly in my feedback form.

8/10 Good

farooq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

TM, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was a great experience. Hotel was very nice, helpful staff, good food, excellent services, helpful guy at the travel desk. Hotel location is very nice, facing the valley - lovely views overall. Neatly maintained property as well.

6/10 Okay

vijayaraghavan K.S, Bangalore

Liked: Cleanliness
Comfy beds
Overall the stay fernell ooty resort was memorable one

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay in ooty
It was the perfect place to stay in Ooty. The location, staff, food and all other things out there was wonderful. We just loved the place and made our vacation memorable.

8/10 Good

Abhi, Bangalore

Disliked: Staff & service
Good hotel, bad access
Hotel is reasonably good. Food is very good. Service is not that great. My checkin experience was bad. Room service is pretty bad. Garden , lawn and restaurant are good. Access road to the hotel is pathetic.

6/10 Okay

Jitesh, Mumbai

Average Stay!
The place is under renovation. I was allocated a room on 2nd flr with an infant(10mnth). The building has no elevators. The food is just average however the price is not so. Rooms are decent. Good staff but service is a bit slow. Overall it can be avoided if you have alternates. At least till it is completely renovated. I visited the club Mahindra after staying here and it was a much better experience there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service!
Wonderful stay!the outdoor/indoor amenities are not ready yet!but the overall experience was pleasant and the staff were very friendly and efficient!

6/10 Okay

MKS, Jaipur

Liked: Cleanliness, room comfort
Disliked: Staff & service
Too expensive and No View
On reaching we found that the room has no view and overlooks a courtyard. When I asked for a room with a view, the clerk (I'm not giving her name) very curtly (bordering on the rude) said that they never promised a view and flatly refused. The bell boy was helpful, but the other room was a duplex and would take an hour to be ready. We settled for the courtyard view. There was a big noisy group all over the restaurant at night and singing Karaoke at the loudest (some good singing and much off-key singing). Food took an hour to come. But the view from the restaurant in the morning and the reasonable Breakfast half made up for the cold reception, but I'd say, too expensive for what we got.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option, Great scenic view warm hospitablity.
If u r looking 4a decent stay option....fern hill is the right choice.the rooms promises a beautiful view of the city.....the comfort level is great....the staff is warm and hospitable. The only negative is the proximity from the main city......around 8kms....but if u plan to drive down in ur own vehicle....,then shouldn't b an issue. To sum up it is the value 4 money deal.

10/10 Excellent

Utsav, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Gate away from Busy IT Life
Most pleasant stay I ever had in India. Could be compared to any of the famous abroad 3 Star Hotel Groups.

4/10 Poor

anand, coimbatore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as shown in the photo
The room was shown as Suite room in photo and booked as Junior suite, but actually it was different from the photo, just a double bedroom, there were other bigger rooms also but was only for timeshare owners

8/10 Good

dspguy, Bangalore

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Place
Our stay was largely pleasant except for minor hiccups -the key/card given to us did not work and we were on the 2nd floor (there is no lift yet in the resort) -so that made coming up/down tedious. The staff was courteous and well-behaved. The view is fantastic from the resort -the food (a la carte) was much better than the buffet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Property in OOTY to enjoy :)
The place is slightly off road, especially if you are reaching there using Google navigation. The resort is on a hill with excellent scenic view and lot of greenery. Stay was made very comfortable by their staff. Great food options. Variety of dishes was available. Overall the Resort was one of the best parts of our stay, and we will like to return there soon. Fern Hill is undoubtedly the best Property in OOTY to enjoy. My Overall Experience was great.