- Liked: Cleanliness, staff & service, property conditions & facilities
We loved the space and size of the suite, not to mention the beautifully kept grounds and facilities
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Located in Nusa Dua, Suites & Villas at Sofitel Bali is connected to the convention centre and on the beach. Bali Nusa Dua Theater and Garuda Wisnu Kencana Cultural Park are cultural highlights, and travellers looking to shop may want to visit Beachwalk Shopping Center and Eat Street. Travelling with kids? Consider Waterbom Bali and Moon Cot Sari Turtle Farm.
This is the first hotel i stayed in Bali that totally lacks any personal touch and welcome feeling. It was totally disappointing and way below expectations in terms of service. We booked club room, the staff at club does not provide much information about facilities and services, etc on check-in (like we only found out there is a shuttle bus to bali collection by chance). The service at club is slow and there is nothing to eat apart from orange, apple and peanuts aft bfast till afternoon tea. Afternoon Tea's variety is repetitive. Did not feel club benefits were worth the extra price. Kwee zeen breakfast has a good variety but poor service. There are no napkins provided on many occasions, staff do not ask what beverage you would like. We had 1 lunch at kwee zeen, first you have to get someones attention to even place your order and I waited 25 minute for an asparagus soup that came barely warm. The staff did not serve the bread basket, had to ask for that and wait again. The restaurant hardly had any diners at that time. The hotel and restaurants were not particularly busy during our stay to justify such poor service. Overall the hotel just feels very commercial. The biggest downside is the service, its the worst i came across in Bali. The lady at the club during our checkout was not interested to hear any feedback, she just wanted to settle the payment and brushed everything off with sorry without listening or wanting to understand where they can improve. Wont go back!