- Disliked: Amenities
We liked the service of the staff, we did not like that management was non-existent, and most of the staff around the resort were trainees.
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Located in Nusa Dua, Sofitel Bali Nusa Dua Beach Resort is connected to the convention centre and on the beach. Beachwalk Shopping Center and Eat Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tanjung Benoa and Nusa Dua Beach. Travelling with kids? Consider Waterbom Bali and Moon Cot Sari Turtle Farm.
We booked this stay through a 3rd party app while being Accor Members. Purpose was to review this offer and provide constructive feedback to the Mgt as Accor is of personal interest to us. While there was initially a misunderstanding regarding the booking, the Duty & Front office Mgrs. did their utmost best to resolve the issue faced. The alternative room provided was very spacious and quiet as requested. Sofitel Nusa Dua is one of the prime 5-star locations, albeit as many other properties in tropical locations, prone to faster wear and tear in which constant maintenance is required. The rooms will be renovated over the next month’s / years in different stages so we foresee that this property will stand out over time in freshness perception. Sleeping comfort was outstanding – with good bedding. Airco was very efficient. Bathroom was spacious, but personally I didn’t like the smell of the shampoo / bath soap and that they are anchored with screws in a holder. It feels a bit like a 3-star arrangement while it might be more premium to provide some A-brands. Breakfast was of good quality. Seating was efficient – choice was abundant for all different continent guests. Fitness room was big and professionally managed. Shoe usage was mandatory which was well perceived from safety and Hygiene perspective. Swimming pools were well maintained (leaves and flowers from palm trees are not ‘dirt’ as some refer too and removed regularly. Beach is well maintained and service is fast