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Reviews of Comfort Inn Pentagon City

2.5 out of 5
Comfort Inn Pentagon City
2480 South Glebe Road, Arlington, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 389 out of 1005 reviews" "
Rating 8 - Good. 341 out of 1005 reviews" "
Rating 6 - Okay. 149 out of 1005 reviews" "
Rating 4 - Poor. 61 out of 1005 reviews" "
Rating 2 - Terrible. 65 out of 1005 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Woradet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I be here second time Nice staff and good service
Stayed 2 nights in Mar 2024
Response from Comfort Inn-Pentagon on 27 Mar 2024
Thank you for staying with us!

8/10 Good

Kumaran

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good price, proximity to attractions
Stayed 1 night in Mar 2024
Response from Comfort Inn-Pentagon on 27 Mar 2024
Thank you for staying with us.

10/10 Excellent

Montasir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Mar 2024
Response from Comfort Inn-Pentagon on 25 Mar 2024
Thank you for staying with us. We value your feedback.

8/10 Good

Shinella

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
It needed a little upkeep
Stayed 4 nights in Mar 2024
Response from Comfort Inn-Pentagon on 25 Mar 2024
Thank you for staying with us. We value your feedback.

6/10 Okay

Rajnish

Poor reception
Stayed 1 night in Mar 2024
Response from Quiana J. on 21 Mar 2024
Thank you for taking our online survey. We appreciate your feed back. We hope that we can properly host you in the near future.

10/10 Excellent

John, Sugar Land

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very courteous and property was clean.
Stayed 1 night in Mar 2024
Response from Quiana J. on 20 Mar 2024
Thank you so much for the kind words. We appreciate you for staying with us and we hope to see you again in the near future.

8/10 Good

Howard

Liked: Cleanliness, staff & service
staff excellent. pipes need updating, shower water come out dirty and sinks were spitting like air in line
Stayed 1 night in Mar 2024
Response from Quiana J. on 19 Mar 2024
Thank you for taking our online survey. I will let my maintenance supervisor know about this issue so he can look into it. We appreciate you for choosing to stay with us. We hope to see you again in the near future.

4/10 Poor

Carl

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I received numerous bites while laying on the bed. The staff quickly provided a new room when I notified them of the issue but in all my stays for business and pleasure i have never experienced this before.
Response from Quiana J. on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your room on your recent visit. I have shared your feedback with my supervisor to better handle these types of situations differently in the future. Please know if you would of made the front desk staff aware we would of tried our best to accommodate you and fix the situation. Feedback from our guest on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

Jessica

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At check in a cockroach crawled across the front reception desk but it was too late to get my money back. The room did not show signs of bugs nor bedbugs. The wallpaper was pealing off the bathroom, paint was chipped off the ceiling, portions of the ceiling were completely missing, the door was rusted and didn’t fit the frame. The steam from the shower caused the smoke detector to activate but it didn’t set off any building alarms. And, my Uber driver laughed when I told him where I was staying because it was a dangerous area.
Stayed 2 nights in Mar 2024
Response from Quiana J. on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your room on your recent visit. Please know if you would of made the front desk staff aware we would of tried our best to accommodate you and fix the situation. Feedback from our guest on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

Andrea

Travelled with family
Disliked: Staff & service
Front desk staff was unhelpful and unwilling to work with us and Expedia when we had a problem with our reservation.
Stayed 2 nights in Mar 2024
Response from Quiana J. on 14 Mar 2024
Thank you for taking the time to do our online survey. We do apologize for you experience. We try our best to follow all the rules and guidelines of our third party company's and to also try our best to accommodate our guest so I do apologize about everything. Hopefully you will give us another chance to properly host you. Thank you for choosing to stay with us.

4/10 Poor

Norberto

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Elevators didn't work sometimes
Stayed 1 night in Mar 2024
Response from Quiana J. on 11 Mar 2024
Thank you for your feedback. We hope that you will choose to stay with us in the near future.

4/10 Poor

Tina

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Andrew at the front desk, and the wonderful staff provided the only thing wonderful about this hotel. The rooms appeared tidy but honestly I’m not sure. The room was SO hot, there was nothing around if you wanted a meal. We should have paid the extra money and stayed in Crystal City. The staff were so friendly and kind and that is the only thing this hotel has going for it. Don’t stay here if you want to get different places in DC or want to eat
Stayed 1 night in Mar 2024
Response from Quiana J. on 10 Mar 2024
Thank you for your feedback. We hope that we get another chance to properly host you in the near future.

2/10 Terrible

Jennifer, Arlington

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room door wouldn’t close properly without engaging the deadbolt, and there was no courtesy latch. The tub drain is so overdue for a snake that I was standing in inches of water by the end of my shower. The room floor was laminate, which was sticky and didn’t provide any help with sounds from the neighboring rooms. And on top of it all, they collected a $100 deposit upon check-in, on top of the room fee I already paid to Expedia. We’ll see how long it takes to get the deposit back. The breakfast spread was respectable.
Stayed 1 night in Feb 2024
Response from Quiana J. on 3 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay on your recent visit. I have shared your feedback with our supervisor to better handle these types of situations differently in the future. Feedback from you and all our guest is very important Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely quiet,Andrew checked us In and made us feel right at home. Thank you
Stayed 2 nights in Feb 2024
Response from Quiana J. on 3 Mar 2024
Thank you so much for the perfect rating. We hope to see you again in the near future.

4/10 Poor

JUAN, Fort Myers

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is a great amenity. But the staff needs customer service training. Rooms need an update...
Stayed 4 nights in Feb 2024
Response from Quiana J. on 3 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay on your recent visit. I have shared your feedback with our supervisor to better handle these types of situations differently in the future. Your feedback is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 Okay

Prince

Stayed 1 night in Jan 2024
Response from Quiana J. on 25 Feb 2024
Thank you for taking the time to complete our online survey. We appreciate you for staying with us we hope to see you again in the near future.

10/10 Excellent

renato

Liked: Cleanliness, staff & service, property conditions & facilities
Parking,safe and quiet
Stayed 1 night in Feb 2024
Response from Quiana J. on 25 Feb 2024
Thank you so much for the perfect rating we hope to see you again soon. Thank you so much.

8/10 Good

Regine

Travelled with family, Business traveller
Liked: Staff & service, amenities
I like the fact it was smoke free hotel
Stayed 3 nights in Feb 2024
Response from Quiana J. on 25 Feb 2024
Thank you for taking the time to complete our online survey. We appreciate you for staying with us we hope to see you again in the near future.

8/10 Good

Bev

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The place is dated and needs a facelift, but the front desk people were very friendly.
Stayed 1 night in Feb 2024
Response from Quiana J. on 25 Feb 2024
Thank you for taking the time to complete our online survey. We appreciate you for staying with us we hope to see you again in the near future.

10/10 Excellent

Jordan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area where the hotel is located is a little run down and the streets are not very friendly to anyone not familiar with the local area, but otherwise we had a great time! The staff let us check in almost 3 hours early since the room was ready and they were very friendly.
Stayed 1 night in Feb 2024
Response from Quiana J. on 25 Feb 2024
Thank you for taking the time to complete our online survey. We appreciate you for staying with us we hope to see you again in the near future.

10/10 Excellent

Holly

Stayed 1 night in Feb 2024
Response from Quiana J. on 25 Feb 2024
Thank you so much for the prefect rating we hope to see you again in the near future.

10/10 Excellent

Holly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was very nice. We will be back.
Stayed 1 night in Feb 2024
Response from Quiana J. on 25 Feb 2024
Thank you so much for the perfect rating. We hope for a chance to host you again in the near future.

10/10 Excellent

Michael J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problem with location. Property shares same address with Pentigon Hotel and did not have good signage to direct you to Comfort Inn. Many times, had problem with Uber drivers having hard time locating the hotel for us to be picked up.
Stayed 3 nights in Feb 2024
Response from Harry on 14 Feb 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Yuanhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Comfort Inn Pentagon City on 14 Feb 2024
Thank you for staying with us. We value your feedback!

6/10 Okay

Jean Paul

Stayed 4 nights in Feb 2024
Response from Comfort Inn Pentagon City on 14 Feb 2024
Thank you for staying with us. We value your feedback!

8/10 Good

Sergey

Liked: Cleanliness, amenities, property conditions & facilities
V
Stayed 2 nights in Feb 2024
Response from Quiana J. on 7 Feb 2024
Thank you for taking our online survey. We appreciate your feedback. We hope to see you again in the near future.

6/10 Okay

Jody

Liked: Staff & service
Disliked: Amenities
This property is average. Its old and needs to be rehabbed. Was clean. The staff was very friendly.
Stayed 1 night in Jan 2024
Response from Quiana J. on 1 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. We sincerely appreciate and value your feedback. It is always a pleasure to receive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quiana J. on 1 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Elliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quiana J. on 1 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Isaac

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quiana J. on 22 Jan 2024
Thank you for taking the online survey. We hope for another chance to properly host you again. Thank you for choosing to stay with us.

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location.
Stayed 3 nights in Jan 2024
Response from Quiana J. on 16 Jan 2024
Thank you so much for taking our online survey. We hope to see you again in the near future.

10/10 Excellent

Abu, Rochester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quiana J. on 16 Jan 2024
Thank you for taking the time to complete our online survey. We appreciate the perfect score. Thank you for choosing to stay with us. We hope to see you again soon.

4/10 Poor

Connor

Disliked: Cleanliness, property conditions & facilities
Bathtub was clogged coming into the room. The sheets had an odd smell to them. Room felt drab.
Stayed 1 night in Jan 2024
Response from Quiana J. on 11 Jan 2024
Thank you for taking the time to complete our online survey. Your feedback is very important to use. Please know that if any of these issues was brought to our attention we would of tried our very best to accommodate you. We hope that in the future you will give us another chance to accommodate you. Thank you for choosing to stay with us.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed two nights and had a great time. The stay at the front desk are the friendliest people on earth. I will stay again…
Stayed 1 night in Jan 2024
Response from Quiana J. on 16 Jan 2024
Thank you so much for your compliment we appreciate it so much. We hope to see you again in the near future.

4/10 Poor

Lizbeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Okay so I have a few thoughts here. To start off, the hotel is very outdated. You walk into the room and the furniture is old, some pieces of furniture are broken and cracked. The actual sleeping room was dirty. The floor had mystery stains. The TV was old and all the channels looked incredibly grainy. You could tell that whoever painted the rooms did a terrible job. The light fixtures were outdated and you could tell no one had really cleaned in a long time. The bathroom was dirty. The shower looked dirty I didn’t even want to shower in it. The bath vanity was broken so the piece looked like it would eventually break off. The air vent was dirty and it was caked with dust. The mirror has placed where it was rusting. Overall, the actual cleanliness of the room was like 3/10. Now, the towels, sheets, and bed appeared clean. Parking was convenient and the location appeared to be safe. The hotel had morning breakfast. It was okay, nothing spectacular. Some of the food wasn’t really edible, but other things were decent. 5/10. The worker did replenish the food but on one morning the floor was soaking wet and it was never cleaned. The male receptionist we had with the hat was incredibly kind. The fire alarm went off randomly during the night and we all exited the building. The alarm is TERRIBLE. We didn’t even realize it was on until we heard shouting in the hall way. There was no flickering light in the hallway to indicate that anything was going on.
Stayed 3 nights in Dec 2023
Response from Quiana J. on 8 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guest. Thank you for choosing to stay with us. We hope we can have another chance to properly host you again in the near future.

10/10 Excellent

Quiana

Stayed 1 night in Dec 2023
Response from Quiana J. on 2 Jan 2024
we appreciate you for staying with us.

10/10 Excellent

Sai Babu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Dec 2023
Response from Quiana J. on 27 Dec 2023
Thank You for taking the time out to complete our online survey. We appreciate the perfect rating and thank you so much for choosing to stay with us. We hope to see you again in the new year.

4/10 Poor

Mark

Travelled with family
Disliked: Property conditions & facilities
Don't bother
Worst main brand hotel I've ever stayed at. Terrible! First room we got had a slow flushing toilet. After one use completely plugged. Moved to another room, one floor up, which ended up having exactly the same problem. Management's solution was to loan us a plunger. Never did get the problem solved. Overall the place needed new paint and fixtures too. Overall a very poor experience.
Stayed 5 nights in Dec 2023
Response from Quiana J. on 22 Dec 2023
Thank you for taking the time to complete our online survey. We do apologize we couldn't accommodate you on your stay. We do hope that you give us another chance to properly host you. Happy Holidays.

10/10 Excellent

Mark

Business traveller
Liked: Amenities
Great staff and very reasonably priced. I stay at this hotel when traveling for work, they always do a nice job.
Stayed 3 nights in Dec 2023
Response from Quiana J. on 19 Dec 2023
Thank you for choosing to stay with us. We really appreciate you. We hope to see you again soon. Happy Holidays.

10/10 Excellent

Anthony, Alexandria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and knowledgeable.
Stayed 1 night in Dec 2023
Response from Quiana J. on 18 Dec 2023
Thank you so much for taking the time out to complete our online survey. We appreciate you staying with us. Happy Holidays.

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Quiana J. on 18 Dec 2023
Thank you for choosing to stay with us. We enjoyed having you. Happy Holidays.

10/10 Excellent

Anthony, Alexandria

Stayed 1 night in Dec 2023
Response from Quiana J. on 19 Dec 2023
Thank You for choosing to stay with us. We appreciate you so much. Happy Holidays

10/10 Excellent

Kyle

Stayed 1 night in Dec 2023
Response from Quiana J. on 18 Dec 2023
Thank you so much for choosing to stay with us. We appreciate you. Happy Holidays.

10/10 Excellent

Quiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quiana J. on 18 Dec 2023
Thank you for staying with us. Happy Holidays.

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quiana J. on 12 Dec 2023
Thank you so much for your perfect rating. We hope to see you again in the near future. Happy Holidays.

6/10 Okay

Gabrielle

Travelled with group
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Quiana J. on 8 Dec 2023
Thank you for taking the time to complete our online survey. We appreciate you staying with us. We Hope to see you again in the near future. Happy Holidays.

6/10 Okay

Danny

Response from Comfort Inn Pentagon City on 14 Feb 2024
Thank you for staying with us. We value your feedback!

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay
Last minute unplanned stay. was able to book 15 minutes prior to arrival.
Stayed 1 night in Dec 2023
Response from Quiana J. on 8 Dec 2023
Thank you for taking the time out to complete our survey. We would like to thank you for the perfect rating. We hope to see you again soon in the near future. Happy Holidays.

8/10 Good

Tesha

Business traveller
Liked: Cleanliness, room comfort
Ok for what you pay
Stayed 3 nights in Dec 2023
Response from Quiana J. on 8 Dec 2023
Thank you for your feedback. We appreciate you choosing to stay with us. We hope to see you again in the near future. Happy Holidays.

10/10 Excellent

Jonathon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Quiana J. on 8 Dec 2023
Thank you so much for the perfect rating. We hope to see you again soon. Happy Holidays.