Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of South Pacific Resort Hotel

3.5 out of 5
South Pacific Resort Hotel
Taylors Road, Burnt Pine, Norfolk Island

Reviews

8.4

Very good

Rating 10 - Excellent. 18 out of 47 reviews" "
Rating 8 - Good. 23 out of 47 reviews" "
Rating 6 - Okay. 3 out of 47 reviews" "
Rating 4 - Poor. 2 out of 47 reviews" "
Rating 2 - Terrible. 1 out of 47 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Sue

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Friendly staff however I wouldn't recommend due to my experience
Stayed 7 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Friendly and convenient
The place is not luxury but the staff were friendly and it didn’t break the bank. Like everywhere there is no free internet. Can walk from hotel to shops so that was a plus.
Stayed 2 nights in May 2022
Response from Lexi on 12 Jul 2022
Good Morning, Thank you for taking the time to leave us a review. Much appreciated. South Pacific Resort Hotel Reservations

8/10 Good

David, Lindfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the property were excellent, and very friendly. Overall the property was very clean and simple. We had a garden view, which was ok, but there are open areas which would be better. The breakfast was cereal, toast and coffee, but full breakfast was available. The location is close to town and there are many tours to get from the property.
Stayed 7 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

8/10 Good

Travelgirl6

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel and staff, thoroughly enjoyed my time there, however, food provision in the evening seemed a bit hit and miss. However there were plenty of places to eat
Stayed 5 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall hotel had a good feel to it. Spa was not warm at all. Wifi is not included in room rates and is quite expensive to purchase. Rooms (superior) furnishings needed some attention - tiles lifting in the bathroom, mould in the showers and a hole in the window frame leading to the balcony. I think this hotel needs some attention to be charging and claiming what they do.
Stayed 3 nights in Dec 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended, would stay there again, staff are extremely good.
Stayed 14 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We stayed at the resort in the winter, but we enjoyed our stay. The room was large as we picked that type. We also had a good view over the valley. The bed was good and the staff was friendly and gave us suggestions as to what to see. The bathroom was small and you had to push a button to get hot water. But the water warmed very quickly. There are tours that can be set up by the hotel. But a car is better as there are many locations to visit. You can rent a car from the resort. The breakfast was continental, but for an added fee, full breakfast can be ordered. We enjoyed our visit to Norfolk Island.
Stayed 4 nights in May 2018

8/10 Good

Slaz, Hobart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position close to town.
We enjoyed our stay at the South Pacific Resort Hotel. Staff were very friendly and helpful and responded to any requests promptly and politely. Meals were very well cooked and presented (a little too much salt for our low salt preference). A very enjoyable stay.
Stayed 7 nights in Mar 2018
Response from South Pac on 29 Mar 2018
Thank you for your review. We are very happy to hear that you enjoyed your stay at South Pacific. We aim to provide the best experience for our guests and the cleanest environment possible, so we hope that we achieved this for you.We hope to see you in the future and thank you for your kind words. Kind Regards South Pacific Resort Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort close to town
South Pacific Resort is a pleasant place to spend on your Norfolk Island holiday. The gardens are perfectly manicured and the rooms are clean. The staff are very friendly and helpful. The included continental breakfast is a bonus. The pool is quite big and has a spacious clean deck surrounding it.The resort is only a couple of minutes walk to town and to Restaurants. I would highly recommend staying at this resort.
Stayed 5 nights in Jan 2018
Response from South Pac on 29 Mar 2018
Thank you for your review. We are very happy to hear that you enjoyed your stay at South Pacific. We aim to provide the best experience for our guests and the cleanest environment possible, so we hope that we achieved this for you. We hope to see you again in the future and thank you for your kind words. Kind Regards South Pacific Resort Hotel

8/10 Good

Jen, Wollongong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was centrally placed to be able to walk
Given a cool drink when we arrived plus a colourful lay. Monday has happy hour with free drinks and nibbles given and we met up with others. Breakfasts each day was excellent and ample supplied. Beautifully appointed room overlooking a beautiful view of Norfolk Pines in the background. Ample room space with TV, lounges as well as table and chairs Plenty of room in spacious cupboard. Room cleaned daily. Separate towels given for use at pool. Pool very clean and I used it.
Stayed 6 nights in Jan 2018
Response from South Pac on 29 Mar 2018
Thank you for your review. We are very happy to hear that you enjoyed your stay at South Pacific. We aim to provide the best experience for our guests and the cleanest environment possible, so we hope that we achieved this for you. We hope to see you again in the future and thank you for your kind words. Kind Regards South Pacific Resort Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPR
SPR very comfortable, great location, nice pool, good food and outstanding staff. Cici, Leia, Charlene and Wendy were professional, attentive, efficient, personable, and very helpful. Made for a most enjoyable stay. Would go again. Idyllic Island.
Stayed 4 nights in Dec 2017
Response from Cici on 6 Jan 2018
Hello John, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely Cici

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location
Pool was very dirty. We had to ask for it to be cleaned, then was ok. Staff very friendly. Overall very spacious. Convienent to everything.
Response from South Pac on 29 Mar 2018
Thank you for your review. We are sorry to hear about your experience with the pool. This is not a regular occurrence and we aim to achieve only the highest standards for our guests at South Pacific. Thank you for your kind words regarding the staff, we hope you enjoyed staying at South Pacific overall and we hope to see you again in the future. Kind Regards South Pacific Resort Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff. Good location.
Great location close to shops and restaurants. Great pool and hot tub. Love the restaurant decor with a huge Bounty replica. Staff were always helpful and friendly. Kids loved the billiards and ping pong tables. Beds were comfortable with big rooms. Lovely grounds and view.
Response from South Pac on 29 Mar 2018
Thank you for your review. We are very happy to hear that you and your family enjoyed your stay at South Pacific. We aim to provide the best experience for our guests and the cleanest environment possible, so we hope that we achieved this for you. We hope to see you and your family again in the future and thank you for your kind words. Kind Regards South Pacific Resort Hotel

10/10 Excellent

Barbara, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was very close to the main shopping area.
All the local people, veryfriendly and easy to talk talk, helpful. Restaurants very good. The Tours were all very informative. Also hired a car to get around pretty east
Response from South Pac on 29 Mar 2018
Thank you for your review. We are very happy to hear that you enjoyed your stay at South Pacific. We aim to provide the best experience for our guests and the cleanest environment possible, so we hope that we achieved this for you. We hope to see you again future and thank you for your kind words. Kind Regards South Pacific Resort Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in not good as no records of booking still not resolved on check out everything else was good great location could walk to most places
Response from South Pac on 29 Mar 2018
Thank you for you review. We are sorry to hear that you had a bad experience checking in to South Pacific. We aim to provide the best service to all guests from start to finish. However, thank you for the feedback as we are always looking to improve and grow. We hope you enjoyed the rest of your experience with South Pacific and sincerely hope to see you again in the future. Kind Regards South Pacific Resort Hotel

6/10 Okay

Ron, Australia

Liked: Cleanliness, staff & service
Biggest Hotel in town.
The hotel facilities were 60/40 with the 60% being outdated,the pool area was modern as was the front reception but you don't sleep in these areas.
Response from South Pac on 29 Mar 2018
Thank you for your feedback. We are sorry that you did not have an enjoyable experience at South Pacific. Many of the the issues stated here are in relation to the island. We always try to provide the best experience possible for our guests with a friendly and efficient service. We do have a range of different styled rooms depending on the cost. We also achieve housekeeping everyday and make sure to keep all rooms and general areas clean. We will take everything you have stated into consideration to improve our standards and service. We hope that you would consider coming back to us in the future as we take all feedback on board and as previously stated, will look to avoid any of our guests feeling as if their stay was below the standard expected. Kind Regards South Pacific Resort Hotel

10/10 Excellent

Geoffrey, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
We enjoyed everything about this hotel from the friendly, helpful staff, to the lovely room and amenities such as swimming pool and games room. Would definitely stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Hotel was central to shops restaurants ,supermarket. We enjoyed the pool area, clean well appointed, staff very friendly and helpful. I would stay at the South Pacific again and recommend it to my friends. We enjoyed the tropical setting,especially the wondering roosters and chickens, gave the hotel a farm flavour! Alicja Melbourne Aust.

10/10 Excellent

Jim, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Burnt Pine town
Defineately the cleanest hotel we have stayed at anywhere in the world!

8/10 Good

Pommie P, Freemo, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel close to all amenities
Friendly staff keen to help. Welcome drinks on first night gave opportunity to meet other guests. Plenty of different tour options to enjoy the fascinating history of settlement. Great views all round the island and excellent food.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Easy option in Burnt Pines
Stayed Feb 2015. Rooms 11 (twin) and 13 (queen)- comfortable, recently renovated. Hotel is well located, can walk to local RSL club and restaurants. Pool looked inviting but too windy to try. Did not eat in hotel. Parking is located a distance from rooms. Definitely need car on NI!

8/10 Good

John, Mount beauty

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice in norfolk
Friendly service in what is a comfortable hotel situated in extensive grounds on the edge of the main shopping strip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, nothing was too much trouble for the staff.

8/10 Good

Forams, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to centre of town
We enjoyed our stay at South Pac Hotel Resort with 3 days of glorious sun followed by 4 days of rain and showers. The pool and hot tub were the best on the island. Unfortunately the hotel was no more than one third full so the restaurant and lunch service were not running properly - we went out for lunch and dinner every day and went to a different cafe and restaurant every time in 7 days - all within walking distance. Like everyone else we hired a car to get to other parts of the island - especoially Kingston for the historic relics and museums and the sea swimming and fantastic snorkelling among the corals in Emily Bay.

10/10 Excellent

Shaman, Gold Coast Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the family.
The staff were really friendly and the rooms were clean. The location was great as it was only 5 mins walk to "town". There is plenty of grassy areas for the kids to run around on. The pool looked clean and the breakfast was sufficient.

10/10 Excellent

Peter, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, near shops and RSL
Warmly greeted on arrival. Friendly management and staff, great breakfast bar and restaurant. Excellent facilities and great location

10/10 Excellent

Alan and Keiko, Christchurch, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a really nice relaxing holiday. Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
reception staff very welcoming. Most others pleaas
There was a considerable amount of refurbishment going on with the noise of diggers, nail guns etc.

8/10 Good

Peter, Wollongong NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location
Resort located in an excellent location with typical amenities found at a resort. Resort service very good and people generally warm and welcoming. Package deals with combined airfare and accommodation very good value. Highly recommend Norfolk Island as a place to relax and escape from the Rat race and daily technology interruptions.
Cascade
Car Hire
Norfolk Blue
Island shaped paradise

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms overlooking gardens, close to shops
The rooms and common facilities were very spacious and comfortable. Very quiet. Nice green surroundings. Eateries and shops were only a few minutes walk away. It's a place for relaxing and as a base for sightseeing. There is no nightclub or entertainment at night, but that suits me exactly. I think thumping music would spoil the ambience.

8/10 Good

mm, NZ

Liked: Staff & service, property conditions & facilities, room comfort
Party of 3 couples
We were all upgraded to nice big rooms that were good for lunch or cards together at night. But our room was not serviced fully each day, bed unmade and towels left some days. Staff were great though

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
great location
Very few people staying at hotel.Dinner at night sometimes nobody

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all amenities and well presented.

8/10 Good

Craig, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Location
We arrived to be greeted with a welcoming cool drink. I thought this a nice touch. The hotel is not 5 star, but then we didn't pay for 5 star. It is a well run comfortable hotel located close to the main shopping strip on the Island. It was within strolling distance RSL and other eateries. Rooms were clean and ours had a nice outlook from the verandah. The Hotel had a nice pool and breakfast good. Would recommend to everyone.
One of the great places on the Island
RSL
View from our Garden room
Hotel from Strret

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Norfolk Island is very power conservation conscious using diesel generators and solar power so air conditioning is very scarce. As for as I know none of the motels are air conditioned, ours certainly wasn't and it was very uncomfortable as a result. The room would have benefited a little from the inclusion of a ceiling fan (at least) Humidity is very high (82% lowest reading during stay) which made it feel hotter than it was. There are a number of restaurants on the island however in all honesty I cannot recommend them, having 'mainland type restaurant' prices but with lesser food quality, and there is only one place on the entire island that serves a decent cup of coffee.

8/10 Good

Sue, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Comfortable relaxing hotel - easy walking distance from main shops Norfolk is a hidden gem

10/10 Excellent

carillo, hamilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central location
friendly and helpful staff; walking distance to town and most facilities and attractions

8/10 Good

Steve, Hollywood, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious room and helpful staff
Room was very spacious, clean, quiet and comfortable. Staff arranged rental car for me and were helpful with tours and holding luggage. Hotel is a good location for walking into town; grounds are beautiful and well kept and a pleasing swimming pool is available on hot days.

10/10 Excellent

Paul, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: All you could want; Value: Good value; Service: Friendly, Courteous; Cleanliness: Spotless, Beautiful; Serene and clean within walking distance of great restaurants and clubs

10/10 Excellent

Bernie & Cathie, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Island experience
Great service and very friendly staff. Would have liked a more varied breakfast selection instead of exactly the same each day. Only managed to use the hot tub once as every other time there were non guests using it as well as the pool. Nothing was too much trouble for the staff, they were lovely.

10/10 Excellent

Rose-Marie, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Professional, Good, Courteous; Cleanliness: Immaculate; not far from the centre of town which is very good for us

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
A bit of a crate's egg.
Very nice room, newly renovated. Food services very poor. It seems to be set up for large groups. "continental" breakfast was some tinned fruit, limited cereal choice, tinned juices and toast. The dinner menu is limited and food of poor quality. A very nice pool and hot tub.

10/10 Excellent

Kevin, Sydney NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great room
We had a great experience. However we did have a superior room-- upgraded from a garden room. I cannot comment on other lower quality rooms.

2/10 Terrible

Rodney, New Zealand - Auckland

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Disrepair, Run-down, Horrible; Value: Rip-off; Service: Inferior, Rude, Sloppy; Cleanliness: Lacking; spa not working, pool unheated -- promoted facilities unusable -- no TV/movie choice