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Reviews of Paradise Hotel And Resort

3.5 out of 5
Paradise Hotel And Resort
Queen Elizabeth Avenue, Norfolk Island

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 29 reviews" "
Rating 8 - Good. 12 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was not as clean as it could have been, loose tiles in the bathroom had bugs crawling in and out, cobwebs everywhere under counters and benches, needs a bit of Reno and care.
Stayed 7 nights in Feb 2024
Response from Paradise on 9 Feb 2024
Thanks for the feedback John. Will look into those issues and have them addressed.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet, clean rooms, helpful staff. Restaurant does good meals, the fish was gorgeous. Would stay again👍
Stayed 6 nights in Jul 2023
Response from Paradise on 4 Aug 2023
Thank you for the lovely review, we hope to welcome you back again soon.

6/10 Okay

Teresa M

Stayed 6 nights in Apr 2023
Response from Paradise on 12 May 2023
Thank you for taking the time to review Paradise.

10/10 Excellent

Susan Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location. Staff very friendly and super helpful. Room a good size for a week stay. Comfy bed and clean facilities.
Stayed 7 nights in Mar 2023
Response from Paradise on 4 May 2023
Thank you Susan, so pleased you enjoyed your stay with us.

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing. Welcoming and personal. Hotel suffers from shortages seen over Norfolk in terms of staffing, produce and variety. Great range of tours and activities can be organised with no trouble. Most tour groups are over 70's so don't think this is a hotel with lots of kids around. Clean, good rooms, but it's staff like Tahni and Sam who will make it feel like home and you a favourite long distance family member.
Stayed 7 nights in Oct 2022
Response from Paradise on 16 Oct 2022
Thank you for taking the time to review Paradise Megan and so pleased you enjoyed your stay with us. I have passed along your lovely comments to Tahn, Sam & the Team. Hope to have you back someday soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely pool view room which would have been great in summer. There is no heating in the rooms in this hotel. It does not get too cold at night but there is also no air conditioning for the summer, only ceiling fans. That may be enough as the weather is temperate in the summer too.
Stayed 2 nights in Jun 2021
Response from Paradise on 15 Jun 2021
Thank you for taking the time to review Paradise. Accommodation properties on Norfolk are unable to provide central heating or air-conditioning throughout their properties but as we are only sub-tropical Paradise does offer a heater in every room during the cooler months and the ceiling fan for the warmer months. Hope you enjoyed your visit to our beautiful Island and wish you all the best.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Spoilt
The staff made my stay so enjoyable, nothing was a problem, from the "Princess" on reception (tour bookings), Karina Manager( best sights to see and people to talk too), and Sam (bar and dinning duties). Thank you
Convicts Dinner
Stayed 7 nights in Mar 2021
Response from Karina on 23 Mar 2021
Thank you for your kind words John. Appreciate you taking the time to review Paradise. Her Royal Highness misses her daily challenge - hope you'll be back to visit us again, we need to be kept on our toes!!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
located close to main part of town. Amenities were great
Stayed 4 nights in Feb 2019
Response from Paradise Hotel & Resort on 12 Feb 2019
Thank you Gary, appreciate you taking the time to provide feedback. Hope you enjoyed your stay!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norfolk
Quiet, clean, good breakfast, nice helpful staff, spacious comfortable rooms & nice pool
Stayed 7 nights in Jan 2019
Response from Paradise on 29 Jan 2019
Thank you for taking the time to review us on Expedia. Pleased you enjoyed your stay and hope to welcome you back again some day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A VERY COMFORTABLE ROOM, FRIENDLY, HELPFUL STAFF. WHAT MORE COULD YOU WANT,.
Stayed 6 nights in Jan 2019
Response from Paradise on 29 Jan 2019
Thank you kindly for a wonderful review of the hotel & staff. Wishing you all the best for 2019.

10/10 Excellent

Joy, Gold Coast NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very handy to attractions and town. Would definitely stay there on future trips to Norfolk.
Stayed 8 nights in Jul 2018

8/10 Good

Sally, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and relaxing place to stay
I stay at this Resort for 5 nights and if I returned to Norfolk Island I would stay there again. The Staff are very friendly and the whole complex is very clean.
Stayed 5 nights in Jan 2018
Response from Paradise Hotel & Resort on 6 Feb 2018
Hi Sally, thank you for the review & appreciate your feedback, also pleased to advise we have addressed your concerns with the restaurant & made improvements. Hope to see you back again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location quiet
staff very friendly and helpful restaurant excellent cooked up a heap of fish i caught no problem
Stayed 8 nights in Jan 2018
Response from Paradise on 23 Jan 2018
Thank you for taking the time to review Paradise on Expedia. Very pleased the Paradise team were so helpful. Hope to see you back again!

8/10 Good

Sue, Waikato NZ

Liked: Cleanliness, staff & service
Easy walk to shops
Clean and tidy, nice pool. Friendly staff and easy walk to shops and restaurants,
Stayed 5 nights in Dec 2017
Response from Paradise on 9 Jan 2018
Thank you for taking the time to review Paradise Hotel & Resort. Wishing you all the best for 2018!

8/10 Good

Claire, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and cheerful
Paradise Hotel is currently undergoing renovations to their deck & balcony area to increase the seating capacity of their restaurant, Le Perouse, for functions The staff are exceptionally helpful and friendly The pool isn't heated but for us Melbournites was plenty warm enough to swim in Rooms have a microwave, water jug & glasses, wine glasses, tea & coffee making facilities and a small fridge. Also an iron & ironing board and plenty of spare linen No heating or cooling in the rooms but you'll find 20 - 24 degrees to be quite pleasant and there is a ceiling fan and a spare blanket Laundry facilities available for $3AUD per load, a washing line out the back and plenty of books to read or swap Well stocked games room & DVDs, DVD player & TV in room with local free to air stations Bingo on Monday nights Airport shuttle pickup provided free of charge and the hotel itself is a short walk into town, situated next door to the Hilli Goat restaurant and the Cyclorama. The Queen Victoria Diamond Jubilee Gardens are on the same street and worth a visit Overall, loved our stay and will be back one day Wishing the owners every success for the future :) From the two young(ish) female backpackers who the whole island thought were mental
Stayed 6 nights in Dec 2017
Response from Paradise on 22 Dec 2017
Thank you for the great feedback Claire! appreciate you taking the time to review Paradise on Expedia. Look forward to having our young backpackers visit again in the future.

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Too much noise
Alarms going off in room next for 3 nights at midnight. Owner using buzz saw at 8am. When complained about noise, staff said owner would ring but he didn't bother.

2/10 Terrible

Allison, QLD Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
We really enjoyed this holiday tremendously, the bed and the relaxing chairs were very comfortable, the room clean and the staff were fantastic.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Close to town, Jolly Rogers and some of the sights.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good facilities in excellent quiet garden
The staff were really excellent- pleasant and very informative. They MADE the stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
everything closed
Our checkin was very good. With a welcome drink and a very good receptionist we were easily checked in. Our room was excellent and very clean. The restaurant was very disapointing, It was only open if there were enough guests and it closed on New Years Eve and New Years Day ! We ate in there once and it was just quick fried food, the salad was looking like it had been around the kitchen all day (going brown). Some of the staff (restaurant in particular) were not on the ball. They seemed like they did not want to be there and did as little as possible, no interaction with guests.

8/10 Good

Jenny, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel handy to all amenities.
We had an amazing time on this gorgeous island. Spectacular scenery, great snorkelling and fascinating history.
Queen Victoria's Garden
Beautiful scenery everywhere
Captain Cook's Lookout
Emily Bay

10/10 Excellent

Lesley, Gold Coast-Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel-All facilities needed are on site.
I thought Norfolk Island was wonderful. I loved the pace of the holiday, relaxed but plenty of tours & beach trips. Everyone is friendly & they go out of their way to make your visit memorable. I had a wonderful time & would definitely like to go again.

10/10 Excellent

Keith , ChCh NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
A good location close to shopping and areas of interest. Check in was a breeze and staff all happy and cheerful. Meals in the restaurant were excellent, well prepared and presented. To travel around the Island I would recommend a hire car, cheep to hire, but watch the 'roads' pot holes the size of moon craters.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for families.
Staff and everyone on the island extremely helpful and friendly. So much to do (including swimming, snorkelling and diving in the most pristine waters), and to see, and if you're interested in early Australian history and family history research, this place is a gold mine. One of Australia's best kept secrets perhaps? And what a bonus, no flies! Just loved it.

8/10 Good

Vincent, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet central location in lovely tropical garden
We spent a week at the hotel. Rooms are surrounded by a lovely tropical garden. Restaurant provides good food. Located within easy walk of shops and many places for dining. Staff are welcoming, friendly and helpful. Only problem is internet. Easy to connect to hotel modem from our room. Problem is that the internet on the island is very slow and unreliable. Great place to be away from the emails but not so good if you have business to do. We had expected to be able to walk everywhere as the island is small. We hired a car as the island is very hilly and the warm tropical climate makes walking hard work. you need a car.

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Pui Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地处海边，风景优美，服务员态度友善
Stayed 3 nights in Dec 2017
Response from Paradise on 23 Jan 2018
Thank you Pui Kay, pleased to hear you enjoyed your holiday on Norfolk and your stay at Paradise!