In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews of Sama-Sama Express KLIA2 (Airside Transit Hotel)

2.5 out of 5
Sama-Sama Express KLIA2 (Airside Transit Hotel)
L3, Satellite Building, KLIA2, Airport Terminal, KLIA, Sepang, Selangor

Reviews

8.0

Very good

Rating 10 - Excellent. 228 out of 604 reviews" "
Rating 8 - Good. 228 out of 604 reviews" "
Rating 6 - Okay. 69 out of 604 reviews" "
Rating 4 - Poor. 24 out of 604 reviews" "
Rating 2 - Terrible. 55 out of 604 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Emily

Travelled with family and small children
Liked: Staff & service
Not the cleanest rooms, probably because there's no windows and it feels like it's days-old oxygen you're inhaling. We paid a lot for it, around $70 USD. If you can get a good deal then great, but def not worth that much money.
Stayed 1 night in Jan 2024

10/10 Excellent

Ting Fung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth it for longer layovers. Having the ability to shower and sleep on a real bed was invaluable to us during long layovers. We used this hotel twice during our trip and was glad we did on both occasions. Rooms are simple but bathrooms are well equipped. Overall would definitely book again in the future.
Response from PA🤗 on 7 Nov 2023
Dear Ting Fung, thank you for sharing with us your experience and journey. Hope to see you soon with better experience.

10/10 Excellent

Steven, Bradbury

Stayed 1 night in Sep 2023

8/10 Good

Maree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sama- Sama is great if you have an late connecting flight, very clean, staff was great. Doors are very noisy when closed, can hear other people in rooms or corridor, which is a problem if you are trying to sleep.
Stayed 1 night in Jul 2023

10/10 Excellent

Bronwen

Stayed 1 night in Jul 2023

6/10 Okay

JIAN-YU, ALLENTOWN

Liked: Cleanliness
A nice place to spend one night at terminal. You can hear sound from hallway and neighbors
Stayed 1 night in Jun 2023
Response from PA🤗 on 17 Jul 2023
Dear JIAN-YU, thank you for leaving a perfect rating. It is a splendid feeling to receive positive feedback from our guest. Have a safe journey and till then, we hope to be at your service for your next visit.

8/10 Good

Brett, clarkson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Puti💖 on 15 Jun 2023
Dear Brett, thank you so much for this review. We really appreciate you being our guest. We’re here for you anytime.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet. Be sure you understand the time restriction. Expedia site did not fully explain my booking was only for 12 hours.
Stayed 1 night in Apr 2023
Response from Puti💖 on 20 Apr 2023
Dear Harry, I am glad that you love your recent stay and find us as a comfort accommodation. Till then, take care.

8/10 Good

Patricia

Travelled with family and small children
Staff could be abit more friendly!!
Stayed 1 night in Apr 2023
Response from Puti💖 on 20 Apr 2023
Dear Patricia, thank you for your highlights on our services. We take note as an avenue of improvement to provide better service to our guest. Thank you again for your time and rating.

8/10 Good

Lindsay, Waukesha

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great. What wasn’t great was being awoken by a staff member at 2:15 in the morning for no reason except “oh sorry, wrong room.” However, I would recommend this hotel for overnight stays and was very pleased with the room.
Stayed 1 night in Apr 2023
Response from Puti Amirah-Marketing 😄 on 11 Apr 2023
Dear Lindsay, thank you for your highlights on our services. We take note as an avenue of improvement to provide better service to our guest. Thank you again for your time and rating.

2/10 Terrible

steve

Travelled with group
could not find the property and was informed we could not used it, I read the conditions wrongly
Stayed 1 night in Mar 2023
Response from Puti Amirah-Marketing 😄 on 13 Mar 2023
Dear Steve, I am sorry that you couldn't have the chance to experience our hospitality. You may kindly reach us via email and we would share according info if you may have questions in the future. Hope to get to welcome you back.

8/10 Good

Clinton Lyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was Great to freshen up before a flight shower and room was clean but couldn’t get the TV to work
Stayed 1 night in Mar 2023
Response from Puti Amirah-Marketing 😄 on 8 Mar 2023
Dear Clinton Lyle, thank you for sharing with us your experience and journey. Hope to see you soon with better experience.

10/10 Excellent

Dilshi’s

Stayed 1 night in Feb 2023
Response from Puti Amirah-Marketing 😄 on 8 Mar 2023
Dear Dilshi’s, thank you for the great review! We can’t wait to have you back at our hotel.

10/10 Excellent

Ken Lee

Stayed 1 night in Jan 2023
Response from Puti Amirah-Marketing 😄 on 8 Mar 2023
Dear Ken Lee, thank you for your review. We will share this with the hotel team to let them know how we are doing.

8/10 Good

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to say
Response from Puti Amirah-Marketing 😄 on 2 Feb 2023
Dear Hazel, it is great to receive a positive feedback from you! Hope to welcome you back and remember to take care. See ya!

2/10 Terrible

Nazamuddin

I would not recommend the property. I had a very bad experience. I mistakenly booked the property through Expedia for a transit overnight at KLIA2 on Oct. 15, 2022. I was not aware that the property could only be accessed before I checked through the immigration. What I did was looked around for the location of the property after the immigration counter and could not find it. I asked a security officer, and he told me that once I was already out, I could never return the property. After I realized I straight away made cancelation both to the hotel through the link provided by Expedia and to Expedia. I never got any reply from the hotel. However, I got a chance to chat through an online platform with a unanimous Expedia agent. Similarly, I lost hope, and I lost my money by mistakenly booking it. I never got a refund, and somebody got my money without any service rendered to me.
Stayed 1 night in Oct 2022
Response from Puti Amirah-Marketing on 3 Nov 2022
Dear Nazamuddin, we are aware of the unfortunate experience that you've encountered. Kindly note that, our transit hotel is suitable for a non-VISA passenger/ their checked in luggage is sent directly to the final destination (connecting flight) and layover. As for the immigration and customs, the passenger can only go thru them 3 hours before their flight. Alternatively, we have other hotel property which is located at the outside of the airport, Sama-Sama Hotel KLIA. I was informed by my team that you have reached them and we allowed you to cancel the booking with free cancellation, however, for refund process should be through Expedia platform since you've made reservation via them. Again, we hope this explanation would assist you to have a better understanding and the in case the next time that you are planning to stay with us. Till then, always take care and have a great day!

6/10 Okay

Cleon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed to have paid full price for the property being misled by promotional gimmicks of breakfast being included. Staff of Sama Sama were very accommodating and friendly. I do not think it was their fault for the misleading information. Woke up to find that breakfast is not included and that the kitchen crew has not been operating since covid. Expedia should remove the free breakfast to prevent any falsehood or misleading beliefs that will cause others to have thought that the price paid would include it.
Stayed 1 night in Jul 2022
Response from The Management on 13 Aug 2022
Dear Cleon, thank you for your review and for choosing our hotel. We do appreciate your patience as we continue to improve our hotel's quality and services to the level you deserve. We look forward to serving you again. Best Regards.

10/10 Excellent

Cirilo

Stayed 1 night in Jun 2022

2/10 Terrible

NOR AZIMAH

Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Room was fine, staff could have been more friendly but they charged me twice for the room! Completely unprofessional and obviously a staff wasn’t doing their job properly.
Stayed 1 night in Feb 2020

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to rest for the a few hours. Hotel is very clean, quick checkin process. Gave us breakfast before our flight. On the way to our destination we slept on the floor. On the way back we stayed in the hotel. Best $60.00 I have ever spent. Well worth the money spent. Hot shower after a long flight and a full size bed was amazing.
Stayed 1 night in Feb 2020

8/10 Good

x

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Nigel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE HOTEL
Customer Service is LOUSY!!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at the Airport during transit.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room for transit
As always, the room is clean and convenient for transit.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food provided was great, though the included meal was only for 1 of the 2 guests. Convenient and comfortable - made our 17 hour transit not only bearable, but actually fly by!
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
What we liked 1. Cleanliness and ambience of the room was very nice. What are the negatives 1. Washbasin didn't work. Reported about it. But none came. 2. Food was very average. In particular the fried rice provided was very bad. It was not even boiled properly.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Vic, Lawson

Lounge was v good but the food area poorly stocked. Also the food in the airport was very poor. Only fast food & hardly any vegetarian choices. As you can't leave the airport l won't be staying here again. No stars for food. 😭
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Happy from the start. Inside KLIA2 & no need to go through Customs. Friendly helpful people at reception with most efficient check-in. Spotlessly clean & extremely comfortable room. Able to enjoy buffet meal at leisurely pace. Highly recommend.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Kelly, Perth Australia

Travelled with partner
We booked this transit hotel as we were flying from Perth to Langkawi via Kuala Lumpur. There was a 9 hour layover. So we saw this Transit hotel and booked it because we had come from an international flight (ie. Australia to Malaysia). However, when we arrived we were told we couldn’t check in because we were not flying on internationally from Kuala Lumpur, it was domestic to Langkawi. This was not made clear in the emails we received from them after booking through Expedia. We arrived at 9.30pm at night and we spent the best part of 3 hours trying to find somewhere else to go. In the end we found a place that charged us $140 for 5 hours compared to the $76 we had originally paid for 6 hours. Apparently the KLIA2 hotel has cancelled our reservation and has sent Expedia an email so that we can get an refund. But that doesn’t cover the additional expense or stress we had. We also never had any dinner so we were starving too. Overall pretty disappointing. Please see to it that we get our refund and make sure that the transit hotel explains the situation better at the booking stage to people so this doesn’t happen to anyone else.
Stayed 1 night in Jan 2020

10/10 Excellent

Bassi, Bir Bansian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget hotel with all the facility for shott stay.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite a pleasant, comfortable and refreshing stay during our transit.
Stayed 1 night in Jan 2020

4/10 Poor

MC

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1, the Expedia web site mention the check out time was 6am, that was really confusing as I arrive the hotel at 10pm, I was told that I need to Che k out at 4am, cos I bought 6hrs accommodation, 2. I found the price on Expedia was way more expensive than walk in, and the staff explained that the one I bought was breakfast included, however I do not have a choice to refuse the breakfast, finally we didn't eat, 3. The room seems did not make up before let us in, towel was mess up and just through on the toilet work top, 4. The room hygiene condition was bad.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good the airport it,s self has changed a lot all
Stayed 1 night in Jan 2020

2/10 Terrible

HELENrawling

Had a paid booking but couldn’t stay there because evthough in transit we couldn’t book in to our flight because it was departing from another terminal We couldn’t even access hotel physically at all but had to ring after we were advised to go through immigration to collect luggage Advised on phone we could get our money back through Expedia Can u organise it.
Stayed 1 night in Dec 2019

10/10 Excellent

Lanny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to rest for long connection flight
The place is convenient and clean. It helps us to rest during the long transit time.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'LL be back
Excellent hotel within the terminal. Great staff. Very clean and quiet room.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place for transit
Check in and out very fast. The room is quiet. Very nice place to rest during transit time.
Clean and cozy room
Stayed 1 night in Dec 2019

10/10 Excellent

Evon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really super satisfied with this hotel! Can be very relax especially during next day early morning flight! Since already passed through immigration. It will be the best choice if you already done checked in your lugagge ! Must better than staying outside and the price is quite affordable.
Stayed 1 night in Nov 2019

8/10 Good

Sunando

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended! Will definitely stay again!
It was conviniently located inside the terminal. Good for long overlay. Although only one meal is included in price that I paid, we were given one more meal as we have two people. What a nice gesture!!
Stayed 1 night in Dec 2019