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Reviews of Clarion Hotel Newcastle South

4 out of 5
Clarion Hotel Newcastle South
Boldon Business Park, Boldon Colliery, England

Reviews

8.4

Very good

Rating 10 - Excellent. 265 out of 584 reviews" "
Rating 8 - Good. 207 out of 584 reviews" "
Rating 6 - Okay. 75 out of 584 reviews" "
Rating 4 - Poor. 22 out of 584 reviews" "
Rating 2 - Terrible. 15 out of 584 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

6/10 Okay

paul

Business traveller
Disliked: Staff & service
Worst service ever.
This is the second time I have stayed here this month and the service has gone from bad to worse. Sat in the restaurant for 1.5 hrs waiting for my burger. Distinct lack of staff, with no one coming to apologies why the food was taking so long. As I got up to leave to walk to McDonalds, the person sat on the table next to me finally got his bowl of soup. The hotel is of a reasonable standard with a pool and gym. If you want to eat, walk the 5 mins to Boldon colliery retail park.
Stayed 1 night in Dec 2023

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Amenities
Loved it, clean great breakfast lovely staff x
Stayed 1 night in Dec 2023

6/10 Okay

paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Warm and dry business hotel.
The person on reception appeared to be on a different planet. She had the scripted spiel to go through, but ask her a question back and she just seemed oblivious to someone talking back. Food is very basic but adequate. Restaurant service is poor. There were only about 6 people dining. Waitress for got our drinks, then forgot the guy on the table next to us. This is a typical hotel for business.
Stayed 1 night in Nov 2023

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Alexander, Andover

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, lovely staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saturday night
Clean. Nice food maybe a bit expensive prices at the bar
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Nice hotel. I always enjoy staying here
Stayed 7 nights in Oct 2023

6/10 Okay

Catherine

Business traveller
Liked: Cleanliness, staff & service, room comfort
This is a nice hotel in a good location, however the breakfast is not great for the price charged - hot food is not as hot as it should be, and over done.
Stayed 3 nights in Oct 2023

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities
Great welcome & general facilities. Did not use bar or restaurant on site but it looked welcoming and well positioned. Nice internal courtyard to enjoy drinks. Very close (walking distance) to Asda and a number of fast food options. Bedroom was fine. Lift out of order which was frustrating as I had a large amount of luggage to carry upstairs. Plenty of parking. Would stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

kevin

Stayed 1 night in Sep 2023

6/10 Okay

Louise

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel well placed for Newcastle and Gateshead areas. - rooms very clean and quiet
Stayed 1 night in Sep 2023

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding environment
Stayed 1 night in Sep 2023

6/10 Okay

Peter

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Decent gym and pool. Rooms are a little tired. Food is a little inconsistent. Stayed twice, porridge one day and twice run out - it lasts months. Food comes out hot and cold (without meaning to), then they run out of sauce. Staff are very pleasant- but the food ordering needs sorting.
Stayed 1 night in Aug 2023
Response from Ruth on 23 Aug 2023
Thank you for taking the time to leave feedback and sincere apologies for the inconsistencies with food service. Your comments will be passed to the head chef and operations manager so that they can look at making changes to improve their service going forward. Thank you for bringing this to my attention, I hope this does not put you off staying with us again in the future.

10/10 Excellent

Jason, Gosport

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay, breakfast was good.
Stayed 1 night in Jun 2023
Response from Ruth on 23 Aug 2023
Thank you for your kind words, we hope to welcome you back again soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ruth on 23 Aug 2023
Thank you for your review, we hope to welcome you back to the hotel again in the future!

4/10 Poor

Sarah

Stayed 1 night in Jul 2023
Response from Ruth on 26 Jul 2023
Thank you for taking the time to leave your review and sorry that you were disappointed with your stay, if you would like to discuss this further please do not hesitate to contact me directly Many Thanks

8/10 Good

Rebecca

Stayed 1 night in Jul 2023
Response from Ruth on 23 Aug 2023
Thank you for your review, we hope to welcome you back to the hotel again in the future!

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from Ruth on 10 Jul 2023
Thank you for your review and delighted you enjoyed your stay Hope to see you again soon

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holel stay
It was a great weekend The staff are brilliant, big shout out for them Rooms nice and beds really comfortable
Stayed 2 nights in Jun 2023
Response from Ruth on 10 Jul 2023
Thank you for your review and your kind words, I will make sure they are passed back to the team Hope to see you again soon

2/10 Terrible

Dylan

Stayed 3 nights in Jun 2023
Response from Ruth on 19 Jun 2023
Thank you for taking the time to leave your review and sorry we failed to reach your expectations. If you would like to discuss this further please feel free to contact the hotel directly Many Thanks

10/10 Excellent

Melanie

Stayed 1 night in May 2023
Response from Ruth on 25 May 2023
Delighted you enjoyed your stay with us Melanie and hope to see you again soon!

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ok stay
Nice hotel and friendly staff. The shower took an age to get hot wasting lots of water. The breakfast looked nice but was fairly cold and had probably been sat there for a while
Stayed 1 night in May 2023
Response from Ruth on 16 May 2023
Thank you for taking the time to leave your review and for your kind words regarding the staff. Sorry to hear of your experience with the breakfast and hot water, I will make sure this is passed back to the team so that they are aware We hope to welcome you back again soon

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ruth on 16 May 2023
Thank you for your review, we hope to welcome you back again soon!

8/10 Good

David

Stayed 1 night in May 2023
Response from Ruth on 16 May 2023
Thank you for your review, we hope to welcome you back to the hotel again soon!

10/10 Excellent

Lee

Stayed 1 night in May 2023
Response from Ruth on 15 May 2023
Thank you for taking the time to leave your review and delighted you enjoyed your stay with us We hope to see you back in the hotel again soon

10/10 Excellent

E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blocked in the car park by Clancy vans, they parked anywhere and we were 1hour late because of this .
Stayed 1 night in May 2023
Response from Ruth on 15 May 2023
Thank you for taking the time to leave your review and sorry to hear of your issue with the parking. I am not sure if you let our reception team know but I am sure if they were aware they would have been happy to try and locate the vehicle owner to have the vehicle removed . We hope that you enjoyed the other elements of the hotel and that you will consider returning to the hotel again in the future

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, friendly and helpful, room was spacious, very clean, and bed comfortable, food and service at the restaurant were great, spa and gym were excellent, would definitely stay again.
Stayed 1 night in Apr 2023
Response from Ruth on 2 May 2023
Thank you for taking the time to leave your review Mark and delighted you enjoyed your stay with us. I will make sure your feedback is passed back to the team at our weekly meeting Hope to see you again soon

10/10 Excellent

Dionne

Stayed 1 night in Apr 2023
Response from Ruth on 19 Apr 2023
Thank you for taking the time to leave your review and delighted you enjoyed your stay with us

6/10 Okay

Lisa

Stayed 1 night in Apr 2023
Response from Ruth on 19 Apr 2023
Thank you for taking the time to leave your review. We hope to welcome you back to the hotel again in the future!

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure Facilities
Arrived for 2 nights on Friday pool was quite cold, my husband used gym but on Saturday gym was closed and the pool was even colder, gym members informed us there had been problems with heating. Our first room was cold, but we were moved immediately.
Stayed 2 nights in Mar 2023
Response from Ruth on 8 Mar 2023
Thank you for taking the time to leave your review and sincere apologies for the issues with the leisure facilities during your stay, unfortunately this was something we were able to fix ourselves and had to close the facility whilst an engineer worked on the issue. I hope that this does not put you off staying with us again in the future and hope to welcome you back to the hotel again soon

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2023
Response from Ruth on 8 Mar 2023
Thank you for taking the time to leave your feedback

6/10 Okay

Jordan

Business traveller
Liked: Cleanliness
Cold as
Stayed 2 nights in Jan 2023
Response from Reservations Team on 21 Feb 2023
Thank you for taking the time to leave your review. Sorry to hear that you found the hotel to be cold during your stay, I am not sure if you mentioned this to the team but I am sure if they were aware they would have done everything possible to improve this experience for you, Hope to see you in the hotel again soon

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Fab stay
Lovely hotel, easy check in, staff on reception good, room lovely, nice n warm, bed so comfy, spacious room with fridge, pool area great, staff on the spa facilities friendly and helpful, breafast was fab, should of been buffet but because the hotel count was low it was served, but we could ask for more if we wanted it , great to see food wasnt been wasted , great choice, nicely presented , hot and tasted fabulous , cant fault the stay at this hotel and at a very good price compared to other hotels offering the same , and parking is free and plentiful, just remember to add your reg at check in desk and how many nites your staying 😊
Stayed 1 night in Jan 2023
Response from Ruth on 14 Feb 2023
Thank you for taking the time to leave your review and delighted you enjoyed your stay with us, I will make sure this is shared with the team as your kind words really serve as encouragement for them to continue to do what they do best Hope to see you again in the hotel soon

10/10 Excellent

Jerry

Stayed 1 night in Jan 2023
Response from Ruth on 21 Feb 2023
Thank you for taking the time to leave your review and delighted you enjoyed your stay with us!

8/10 Good

Ifeanyi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My experience
They only serviced room once in two days. Other than dat it was a very pleasing experience at the hotel
Stayed 2 nights in Dec 2022
Response from Ruth on 14 Feb 2023
Thank you for taking the time to leave your review We do operate a reduced room service however if you did have any requirements or prefer your room to be serviced every day just let the team know and they will be more than happy to help

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ruth on 21 Feb 2023
Thank you for taking the time to leave your review and delighted you enjoyed your stay with us!

6/10 Okay

Alan

Business traveller
Liked: Cleanliness, staff & service
Not bad but slowly getting worse.
Having stayed here a number of times it feels like it gradually gets worse. It’s by no means terrible but there always seems to be something wrong. Either the room is freezing, the heating is temperamental (as it was this time) or it’s a coin toss whether or not you get hot water. Food is OK and it’s convenient for my office otherwise I would probably look elsewhere.
Stayed 1 night in Dec 2022

10/10 Excellent

Kirsty