Dear Eric,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I took good note of your comment regarding the breakfast, we will take in consideration, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Kayla,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am sorry the TV Smart was not working in your room.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Murf,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Argenis,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Sumit, Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Aman,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we don't promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Misty,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.We have rooms from 175 Sqft, as you choose from 750 Sqft, sorry, you choose one of the smallest we have, you could have chosen something bigger.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Lazandra,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.We will share with team from reception, your good comments about them, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Sahvannah,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Rosemary,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry that you didn't know we dont have fridge in the room, nor microwave, I recommend you to read the features and amenities of the hotels you choose, before booking to avoid disappointments like in our hotel, because if you had spent some time reading before booking, I believe you would have booked somewhere else, where you find microwave and fridge, sorry for that. I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Shaira,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.We really have a great location, is unbeatable, close to everything in midtown, but far enough from the craziness of Times Square.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Ronald,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.Very encouraging to read your comments, about the CLEANLINESS of the ROOM, the safety of the place and most of everything the VALUE FOR MONEY, at the end is what counts, you can always choose for larger rooms, with more amenities, but at what cost? if this is what you were looking for, i see that you are very happy.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Zenovia,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.We know that our hotel is aging and the wear and tear starts being visible, that is why we have a full renovation plan starting next winter.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Farina,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay.I am sorry for the inconvenience of the smell you found, next time please let reception know and we will act with our security to check this events, our hotel is a smoking free hotel, but sometimes people dont respect it, although we constantly patrol the floors, sometimes is very difficult to identify where it comes from. Thank you for the alert.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Marcos,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to knopw where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Belmaire,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear David,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Nicole,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Sean,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Jonathan,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Johannes,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.Great to read your point of VALUE FOR MONEY, this is the best way to measure the satisfaction, because at the end is the more realistic evaluation of a product, service, experience, etc...THANK YOU.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Maria,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.Great to read about the CLEANLINESS of the rooms and the FRIENDLINESS of the staff.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Stephen,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Phung,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Renee,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Elizabeth,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a good stay.Regarding the fee, which we call FACILITY FEE, is very clear on our site, and all our partners, as Expedia, Hotels.com etc....Also, if you read all the reviews done by our guests, as you did, you will see my information regarding the FACILITY FEE.I appreciate your comment, but we do everything we can to inform upfront all the fees and taxes due at the hotel.Once again, I am very sorry if this was a surprise for you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Mei Heung,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay.Really appreciate your comments as this is a best way for us to improve and focus where we need to work.Great to see you appreciated the VALUE for MONEY.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear IVEY,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Matt,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Ashutosh,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry for you as it seems you didn't pay attention when doing your reservation, everything you blame the hotel for, is all very clear on our site and our partners site, the fee for example is clear that you have to pay for on Expedia Site, and on your reservation confirmation, you decided to book and come, was your decision, not hotel's fault.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, I am very sorry for any inconvenience.Sincerely,Jorge Tito

Dear Nathaniel,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I love to see the name of our team members, in this case Stephane, we will show recognition for his great job.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Donna,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Christopher,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.We know our hotel is aging, that is why we are coming with the full renovation starting this year.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Cason,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a fair stay, I am very sorry for the inconvenience with the bed, but I don'r understadn what was the issue, as per my information you had a QUEEN BED, don't see any reason for what you tell us.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear ELIZABETH,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear U31,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.Very nice to read your comment about the FRIENDLINESS and HELPFULNESS of our team, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Nikita,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Brittney,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. would be good to know where we can Improve as you rated your stay an 4/5 and we always look for 5/5.Great to see you appreciated the HELPFULNESS of the teams in general, is something we pay a lot of attention to. Thank you for highlighting it.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Moiara,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. would be good to know where we can Improve as you rated your stay an 4/5 and we always look for 5/5.Great to see you appreciated the CLEANLINESS of the hotel, is something we pay a lot of attention to. Thank you for highlighting it.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Yanique,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. would be good to know where we can Improve as you rated your stay an 4/5 and we always look for 5/5.Yes is very true, the views from our rooms are amazing... Thank you for highlighting it.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Kaelyn,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us, I am very sorry because we don't have any records of your findings, if we were informed and as per your comments, we would have moved you immediately, but it was not brought to our attention, once again, very sorry fir this.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Jensen,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a fair stay, I am very sorry for the inconvenience of the cigarette smell, we try to control and punish any offender of our policy, patrolling the floors, but sometimes we are not able to identify the source of the smoke.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Ossema,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.Regarding the hidden fees, I am sorry, because booking with Expedia, which you did, is all very clear and told up-front, you may need to pay more attention when booking, you were probably distracted, I am very sorry for you.as you can see here on my answer to your post, as on all answers to posts written by our guests, we talk about the fee that you pay at the hotel.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Heather,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Fernanda,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. would be good to know where we can Improve as you rated your stay an 4/5 and we always look for 5/5.Yes is very true, we have a great location, close to Javits Center, Hudson Yards, Times Square, etc..I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Cory,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Cory,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Nataliya,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a fair stay. would be good to know where we can Improve as you rated your stay an 3/5, and we always look for 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Cameron,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.Great to read your fair comment about the hot tub, really appreciated, yes, we need to winterize the hot tubs and all the pipes, as they were not done to work during the winter.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.I see you mention the Terrrace Suites, but as for getting the best views, I recommend the CORNER QUEEN ROOMS.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Joshua,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a fair stay.I am very sorry for the smell you found, I guarantee you that we do not tolerate such thing at YOTEL, however sometimes we are not able to identify where the smell comes from.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito