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Reviews of The Leo House

2.5 out of 5
The Leo House
332 West 23rd Street, New York, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 375 out of 905 reviews" "
Rating 8 - Good. 299 out of 905 reviews" "
Rating 6 - Okay. 138 out of 905 reviews" "
Rating 4 - Poor. 45 out of 905 reviews" "
Rating 2 - Terrible. 48 out of 905 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculately clean and provided a super breakfast that is part of the price.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Very reasonable pricing, which includes a terrific breakfast. Friendly and helpful staff.
Stayed 5 nights in Apr 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable from Penn Station
Stayed 1 night in Apr 2024

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Location. Clean. Pleasant staff. Safe. Hotel rate went iup.
Stayed 4 nights in Mar 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
Most staff are really friendly and helpful. Super warm, comfortable and welcoming lobby area and dining room. Complimentary breakfast was great. Clean room and bathroom but a draught came through the bottom of the bedroom window. Furnishings are tired but on the accommodation was great value. Would stay again.
Stayed 4 nights in Mar 2024

6/10 Okay

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pros...fabulous Chelsea location close to transport options and can walk to all kinds of awesome things from here. Great dining options and coffee close by. Free hotel breakfast buffet with a large range of options. Tommy and Amber were wonderful on the front desk always ready with a smile and a kind word. Both a credit to the hotel. Cons....other front desk staff cold and surly bordering on rude. Even when greeted with a smile no smile in return. Housekeeping is hit and miss. Says every 4 days but my room was only cleaned once and bedding never changed, it seems completely random. I booked a long while in advance but had a lower floor room with a view of a wall and aircon machine. The worst thing though was the noise. It was awful.. old building with thin uninsulated walls so every flush of a toilet, loud voices, water running can be heard. The constant slamming of doors and corridor noise meant i didnt get a single full nights sleep and was driven mad to the point of turning the tv on to cover the noise and try to relax. It was like staying in the middle of Grand Central Station i'm sorry to say. I loved New York but would stay somewhere quieter next time. If noise doesnt bother you you would be fine here.
Stayed 10 nights in Mar 2024

8/10 Good

Ross

Liked: Cleanliness, staff & service
An older hotel, quirky, spartan room, shared shower but overall a great bargain in a convenient location (Chelsea, 10 minute walk from Penn Station). Friendly staff, hearty breakfast.
Stayed 4 nights in Mar 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay, convenient location. A nice classic hotel.
Stayed 7 nights in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great basics! I can't think of anything that needs improvement.
Stayed 4 nights in Mar 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Near Penn Station and the Highline
Stayed 2 nights in Mar 2024

10/10 Excellent

Denneya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
stay was good, would venture out for breakfast next time but the carrot cake was perfect!
Stayed 2 nights in Mar 2024

8/10 Good

Fabrizio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central but quiet: a rarity in New York
Stayed 1 night in Mar 2024

2/10 Terrible

Jackson

Stayed 2 nights in Mar 2024

8/10 Good

Fabrizio

Liked: Cleanliness, staff & service
Good location and price for manhattan
Stayed 1 night in Mar 2024

10/10 Excellent

Lorena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my stay.
Stayed 3 nights in Mar 2024

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service
This property was very good value: Cheap & Cheerful - as expected. Not luxurious but very affordable and pleasant. The staff were most courteous & kind. I believe I inadvertently left a small object behind - a ring on a chain given to me by my Grandson as a 'keepsake'. I am hoping that Leo House will arrange for its' return to my NZ address once I pay for the postage. If they do this I will add another review - crediting Leo House for their service 'above & beyond' the call of duty..
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent. Breakfast was very good. Old bldg but sufficient for our needs.
Stayed 3 nights in Feb 2024

10/10 Excellent

Siyu

Liked: Cleanliness, staff & service, property conditions & facilities
Place is nice and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonably priced, clean, quiet.
Stayed 3 nights in Feb 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Leo House feels like a welcoming home in the heart of New York.
Stayed 4 nights in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in NYC if you are on a budget. The hotel is older and the rooms are small but it's all very clean and quiet. The staff was very friendly and helpful. The breakfast (included with your stay) was the best breakfast I've had in any NYC hotel. I highly recommend The Leo House!
Stayed 2 nights in Jan 2024

10/10 Excellent

Garrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Conrad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
The most hospitable and pleasant people I have met at any accommodation yet. Definitely pick this if your budget doesn't allow for a fancy hotel.
Stayed 4 nights in Jan 2024

6/10 Okay

TJ

Business traveller
Liked: Cleanliness, staff & service, room comfort
G
Leo House is definitely a mixed bag. It bills itself a “Catholic Guest House, but it is simply a mid-range hotel, with some crucifixes, pictures of popes, etc. and more religious literature in the desk drawer than just the Bible. If not for that, ya wouldn’t know. There is no proselytizing or preaching. There is much to like. The location is pretty good. The price is pretty good, too! The staff is very nice. It is mostly quiet, although on my visit there seemed to be guests - and not young people, but middle age - that thought the hallway was part of their room, talking loudly early in the morning (not the hotel’s fault, but a drag). There room, while Spartan, had a quite comfortable bed. The is much that is adequate: Breakfast is your basic hotel fare: scrambled eggs, cereal, breads (how is it that NYC hotels serve store bought Sara Lee-type “bagels”….?). They do have what seemed like some nice sweets - cakes, brownies and cookies, that looked in-house baked - but I did not partake. They only have house-keeping every four days, which worked for me, but I did leave behind a very full trash can, and if there had been two people, it might have gotten a little funky… The not-so-great: Tub did not drain. Bathroom in general really needs lime TLC. The heater was definitely worked! Had to turn it off to sleep. No breakfast on Sunday(?). I know God rested on the 7th day, but….
Stayed 4 nights in Jan 2024

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget price, budget offerings
The staff was really helpful but the place is old and dingy. The worst part we’re the clanging pipes in the night, no thermostat in the rooms to control your own temperature, and their rules—metal room key you have to deposit and pick up each time you come and go, no guests not registered to the hotel, doors locked at all times and have to be buzzed in. It made for a hassle and strange experience.
Stayed 3 nights in Jan 2024

10/10 Excellent

Susan

Stayed 1 night in Jan 2024

6/10 Okay

lori laurel

Parking on 23street was easy....had to move car at 7:30am and repark at 8:30.....great neighborhood
Stayed 3 nights in Jan 2024

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Always professional, courteous, and welcoming! Best place ever. The front desk and dining room crew are top notch! Who needs the overpriced impersonal high faluting hotels when the Leo is so much more reasonably priced? Thanks to the Leo!!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I love this hotel. Bedroom is clean and good. Breakfast is amazing and the staff is awesome. I recommend it and I’m sure I’ll come back soon. Also, the location is pretty good.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
It's not fancy, but it's a good location and a good choice for a moderately priced place in Manhattan.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 3 nights in Dec 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good you almost want to keep it a secret...
This was our first stay, and I thought, "How come I never discovered this earlier?" Between the location, the price point, and the excellent breakfast, this is the hotel you will return to again and again because it's perhaps the most affordable, safest, most centrally-located at around $200/night. Staff were helpful, pleasant, room was space conscious yet efficient, and my husband and I were very pleased. I'll definitely book again.
Stayed 1 night in Dec 2023

8/10 Good

Kyle

Liked: Cleanliness, staff & service, room comfort
Great Location, Bad WiFi
The WiFi was very slow. They provide a personal router in the room to compensate for this. However, they provided the wrong username and password for the network. The username and password provided did not match the router that was actually in the room. I was eventually able to figure out what the network name actually was, but without the password I was never able to connect. Other than that, the lodging was comfortable and a very affordable price for the location.
Stayed 1 night in Dec 2023

4/10 Poor

Ivor

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This hotel is amazing. My husband and me are very impressed. Breakfast is absolutely delicious, staff is really awesome and the location is excellent. I’m sure we will come back.
Stayed 7 nights in Dec 2023

10/10 Excellent

Ruby

Stayed 3 nights in Dec 2023

10/10 Excellent

Phyllis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Elke

Business traveller
Liked: Cleanliness, staff & service, amenities
I really liked staying in The Leo House as it reminded me of 1970s New York (without the crime). The staff is wonderful and very helpful. I can't remember last time I had a cooked breakfast from actual plates (and real silverware and lovely mugs) at a budget hotel. The rooms and hallways need some TLC but the beds were comfortable and clean and most importantly it was quiet and it felt safe. Overall, it was a good deal and I'd stay again.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly staff
Front desk staff was very helpful. There is a locked room for luggage storage before room was ready and after we checked out. Hotel is on a busy street but hotel gives out ear plugs for each guest which was appreciated. Shower had good supply of hot water and plenty of water pressure. The lobby is nice and there is another lounge on the first floor. Breakfast was served on the second floor and had plenty of offerings. Staff there was also very helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

julian

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Leo House was perfect for price level in the area.
The rooms/bathroom are quite old but what we expected for the price. Staff was great and breakfast was phenomenal. I would definitely recommend for travelers that want to be close to MSG and not looking for 5 star amenities.
Stayed 3 nights in Nov 2023

10/10 Excellent

Cesar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Gary, Cheshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a well-run, reasonably priced, safe, relatively convenient and clean place, with a very good breakfast. I’d like to give it 4.5 or 4.75 stars but those choices aren’t offered. My only complains: 1. They really should have a few plastic glasses or paper cups in each room so one can take pills or brush teeth properly. 2. It was a bit chilly at night.
Stayed 1 night in Dec 2023

8/10 Good

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2023

8/10 Good

James

Travelled with partner
Liked: Staff & service
Although the rooms are in desperate need of updating the beds are very comfortable. The bathtub was in really bad shape and the safe was in disrepair. The breakfast was a nice touch and quite tasty.
Stayed 2 nights in Nov 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look No Further. This is the place to stay.
My son and I went down to The City for the final two KISS concerts which were taking place at Madison Square Garden. The Leo House is a short walk to The Garden (maybe 12-15 minutes). The location was safe. The staff was super-friendly and helpful. Moving forward, this will be my go-to hotel when I visit NYC. There are no showers in the rooms, but there are bathrooms. Not really a huge deal. There are several shower rooms right in the hall. They are single use and private. The beds were comfortable. The rooms were basic, with a couple beds, a chair, and a desk, but that's all you need, really. Plenty of restaurants and convenience stores within walking distance. Overall, a really great spot.
Stayed 2 nights in Dec 2023

10/10 Excellent

Peerawat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is wonderful
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023