The lobby area is very nice. The hotel bed is very hard. The tub is old so it looks dirty even though it is not. The bathroom is so small and cramped you can't move around. No fridge or microwave in the room. Housecleaning starts cleaning other rooms around 8am, and they make so much noise, and have loud conversations, including over a walkie talkie that you are forced to wake up early every morning. Half of the security staff and the doorman is very helpful. The other half refused to take a picture of me when I asked, even questioned if I was a hotel guest. The hotel is in an excellent location. However, they were honest with me when I got there. There are NO Times Squares view rooms. I felt safe, you need a room key to use the elevator and even to get in the bathroom in the lobby.