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Reviews of Howard Johnson by Wyndham Long Island City

2.5 out of 5
Howard Johnson by Wyndham Long Island City
38-61 12th Street, Long Island City, NY

Reviews

7.2

Good

Rating 10 - Excellent. 193 out of 1000 reviews" "
Rating 8 - Good. 436 out of 1000 reviews" "
Rating 6 - Okay. 211 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 89 out of 1000 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Marie

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Feb 2020

2/10 Terrible

Samir, Brooklyn

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Customer Service was horrible. Frint desk agent didn't even say hi, hello. When i called if parking lot was for free they told me yes but when i got thete they charge me $27 tax.
Stayed 1 night in Mar 2020
Response from Management on 21 Mar 2020
Dear guest, Thank you very much for taking the time to review our property. We're very sorry that you're unsatisfied with the customer service and parking. We'll work on improving our employee training. Thank you for your feedback! It's our honor to have you staying with us and we hope to see you again!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Not bad, not great.
Not bad, not great. Internet was very slow. I chose this hotel over others because there was supposed to be parking, but in the end there was no parking, and either way the garage was quite a distance from the hotel, and not free. I'm generally not a very picky person, but I would definitely choose something else if I'm in the same area in the future.
Stayed 1 night in Feb 2020
Response from Management on 10 Mar 2020
Dear guest, Thank you very much for taking the time to review our property. We're very sorry that you're unsatisfied with the wifi and parking. We'll work on improving the speed of our wifi and our parking garage. Thank you for your feedback! It's our honor to have you staying with us and we hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Management on 9 Mar 2020
Dear guest, Thank you very much for taking the time to review our property. We're so happy that you're satisfied with your stay! It's our honor to have you staying with us and we hope to see you again!

6/10 Okay

SeongUn

Disliked: Staff & service
Stayed 1 night in Mar 2020
Response from Management on 9 Mar 2020
Dear guest, Thank you very much for taking the time to review our property. We're so happy that you're satisfied with your stay! It's our honor to have you staying with us and we hope to see you again!

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I stayed 6 nights ... and the bathtub washed twice. The cleaners have no responsibility
Stayed 1 night in Mar 2020
Response from Management on 6 Mar 2020
Dear guest, Thank you very much for taking the time to review our property. We're very sorry that you're unsatisfied with the housekeeping. We'll work on improving our staff training. Thank you for your feedback! It's our honor to have you staying with us and we hope to see you again!

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I WANT A REFUND!!!
BEG BUGS!! They have bed bugs and ct like it is just ok I literally told them and they didn't even try to help me, next time I caught one and put it on their desk and all they said was thank you for letting us know!! I want a refund!
Stayed 3 nights in Feb 2020
Response from Management on 5 Mar 2020
Dear guest, Thank you very much for taking the time to review our property. We're very sorry that you're unsatisfied with your stay. We'll work on our bed bug inspection. Thank you for your feedback! It's our honor to have you staying with us and we hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Management on 4 Mar 2020
Dear guest, Thank you very much for taking the time to review our property. We're so happy that you're satisfied with your stay! It's our honor to have you staying with us and we hope to see you again!

6/10 Okay

Sanchayan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Management on 3 Mar 2020
Dear guest, Thank you very much for taking the time to review our property. It's our honor to have you staying with us and we hope to see you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. I have no complaints and the staff was nice.
Stayed 1 night in Feb 2020
Response from Management on 2 Mar 2020
Dear guest, Dear guest, Thank you very much for taking the time to review our property. It's always heartwarming to hear that our staff was appreciated. It's our honor to have you staying with us and we hope to see you again!

2/10 Terrible

Mfayed73, Rhode Island

Travelled with family
Disliked: Cleanliness
They charge you 100 dollars deposit. That takes 7-10 business day to refund. It’s a smoke free floor (third floo), but ppl smoke cigarettes and weed in their rooms. The smell in the hallway the is beyond disgusting. Filled a complaint with the front desk. Nothing was done. NEVER AGAIN.
Stayed 1 night in Feb 2020
Response from management on 2 Mar 2020
Dear guest, Thank you very much for taking the time to review our property. We're very sorry that you're unsatisfied with the deposit. It's a standard procedures for our hotel chain. We'll also work on our staff training to address guests' concerns. Thank you for your feedback! It's our honor to have you staying with us and we hope to see you again!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Audi
This stay was ok location was bad and this 100 deposit was crazy.
Stayed 1 night in Feb 2020
Response from Management on 28 Feb 2020
Dear guest, Thank you very much for taking the time to review our property. We're very sorry that you're unsatisfied with the location and deposit. Thank you for your feedback! It's our honor to have you staying with us and we hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Howard Johnson on 22 Feb 2020
Thank you for your positive review!

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020
Response from Management on 22 Feb 2020
Dear guest, Thank you very much for taking the time to review our property. We're very sorry that you're unsatisfied with your stay! It's our honor to have you staying with us and we hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Howard Johnson on 22 Feb 2020
Thank you for your review. It's our pleasure to accommodate you.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no heat in 16 degree weather !!!!! Front desk just offered an extra blanket !
Stayed 1 night in Feb 2020
Response from Front desk on 15 Feb 2020
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Zachary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Howard Johnson on 15 Feb 2020
Thank you for your positive review.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Long Island City. Very clean and upgraded hotel with breakfast served.
Stayed 1 night in Feb 2020
Response from Front desk on 9 Feb 2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean, cozy and accommodating. Good breakfast. Stayed in a double bed room, and although it is a little on the small size, still was very comfortable. The view of NY from the bedroom window is lovely. Location is great with walking distance to the Subway Station which puts you anywhere you want to go in NYC. Houskeeping did a great job. Fresh towels and toiletries everyday. Beds are comfortable and clean. Staff is very nice and helpful. Would recommend anyone to stay here and will definitely come back if I had to.
Stayed 3 nights in Jan 2020
Response from Front desk on 1 Feb 2020
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tiny space and complimentary breakfast is terrible.
Stayed 2 nights in Aug 2019
Response from Front desk on 1 Feb 2020
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Howard Johnson on 15 Feb 2020
Thank you for choosing us! Have a nice day.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good, subway station very near to the hotel.
Stayed 3 nights in Jan 2020
Response from Front desk on 18 Jan 2020
Thanks for your feedback!

8/10 Good

Ljupco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Howard Johnson on 15 Feb 2020
Thank you for staying with us.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Howard Johnson on 15 Feb 2020
Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Management on 15 Feb 2020
Thank you for your feedback!

4/10 Poor

Fatuma, New York

Travelled with partner
Disliked: Property conditions & facilities
Everything was fine about the hotel itself. Room & bathroom very clean but the bed was EXTREMELY uncomfortable!! I’ve never slept in a bed as hard as the one I had when I was at this hotel. Couldn’t even sleep through the night. I had to ask for extra comforters for the bed just feel a little better & that barely helped. I don’t recommend at all.
Stayed 1 night in Jan 2020
Response from Front desk on 11 Jan 2020
Thanks for your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly front desk personnel.
Front desk personnel are unfriendly, they dont even smile. Doesn't know how to say “please” and “thank you”.
Stayed 1 night in Dec 2019
Response from Front desk on 7 Jan 2020
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Howard Johnson on 9 Jan 2020
Thank you for the positive review! It's our pressure to accolade you.

10/10 Excellent

Verified traveller

Travelled with family
The best part of this property is truly the walking distance into Manhattan. The price is reasonable and breakfast is free. There is off street parking (good luck and watch for signs). All together its not bad if you are truly in NY to see and enjoy what this city offers!
Stayed 2 nights in Dec 2019
Response from Front desk on 5 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rong

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Management on 15 Feb 2020
Thank you for your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The price was great, and the reviews said it was clean, which is why we selected this hotel. However, we were told over the phone the day before that if we showed up around 1:30-2:00 we should be able to get into our room. When we arrived at 2:20, we were told by the front desk that they have a "strict" 3:00 check-in policy. We went and waited upstairs with a lot of other people. When we went to the desk to check in at 3:00, our room was not ready and the staff acted as if it wasn't a big deal. We waited an additional 30 minutes. We're just glad we didn't get there at 1:30! The room was fine, clean. Very small for 4 people.
Stayed 1 night in Dec 2019
Response from Front desk on 5 Jan 2020
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Management on 15 Feb 2020
Thank you for your feedback!

10/10 Excellent

Rafael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Dec 2019
Response from Front desk on 28 Dec 2019
Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Expensive, difficult to get into-parking which costs $27 per day. They also charge your card an extra $100 in case you "damage" anything, then credit it back to you like a week later.
Stayed 1 night in Dec 2019
Response from Front desk on 28 Dec 2019
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Milani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Howard Johnson on 12 Feb 2020
Thank you for you positive review! We look forward to see you again.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff refused to work with me to fix a booking issue. Won't go there again. Will never use Expedia again either. Will definitely tell all my friends and family about this to make sure it doesn't happen to them.
Stayed 1 night in Dec 2019
Response from Front desk on 28 Dec 2019
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to everything I needed. Good stay for the price
Stayed 2 nights in Dec 2019
Response from Front desk on 4 Jan 2020
Thanks for your feedback!

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Howoard Johnson on 25 Dec 2019
Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Front Desk on 22 Dec 2019
Thank you for the rating.

10/10 Excellent

lizeth a

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Front desk on 17 Dec 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2019
Response from Front Desk on 15 Dec 2019
Thank you for the rating.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This is the second time I booked Howard Johnson first time was Virginia Beach and it was good so I bought this time in Long Island today but but the room light was too dark there was no microwave Or no refrigerator no tissue box promise I will I will never Come back to Howard Johnson anymore.
Stayed 1 night in Dec 2019
Response from Front desk on 15 Dec 2019
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verified traveller

Liked: Room comfort
Fair at best
Check in took a very long time and we were the only ones there. The “breakfast” was fair at best. There was no garbage can for guests to use only a large garbage bag on the floor. Definitely needed more attention to cleaning the food area as many people were using it. Shower was Luke warm and when I mentioned it at checkout it appeared that they knew and did not care. No apology for the inconvenience. The room was small but expected and clean
Stayed 1 night in Dec 2019
Response from Front desk on 14 Dec 2019
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The location of the hotel was in very close proximity to the subway station!! From the time we walked in to the time we left we loved our stay!! The staff was friendly, the rooms were clean, the breakfast was delicious!! I would 100% stay here again.
Stayed 2 nights in Dec 2019
Response from FD on 11 Dec 2019
Thank You for your stay hope to see you again!!!

6/10 Okay

Angela, Florida

Business traveller
Disliked: Staff & service
You get what you paid for so it’s nothing to gloat about. The rooms are small and furniture is banged up, and damaged. You can see the concrete along the baseboards of the flooring near the window. Radiators need replacing because at 78 and high heat, the room was still cold. Staff is stand-off ish. Housekeeping knocks on your door at 10am informing you that check out is at 11am (unprofessional!!). The continental breakfast, well it gave my diarrhea so no need to say more...
Stayed 1 night in Dec 2019
Response from Front Desk on 5 Dec 2019
Thank you for your review

10/10 Excellent

Amit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Front Desk on 4 Dec 2019
Thank you for your feedback, we hope to see you again!