Bar (on property)

Reviews of Hotel Edison Times Square

4 out of 5
Hotel Edison Times Square
228 W 47th St, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 1638 out of 3982 reviews" "
Rating 8 - Good. 1166 out of 3982 reviews" "
Rating 6 - Okay. 597 out of 3982 reviews" "
Rating 4 - Poor. 290 out of 3982 reviews" "
Rating 2 - Terrible. 291 out of 3982 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Door men were extremely helpful.
Stayed 3 nights in Mar 2024

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included breakfast requires you to either walk to the corner to Curve or go to Bond-45. That's a bit confusing, why not stick with one restaurant? Security is good - people who did not have a reservation (i.e., showing a room key) are excluded from certain common areas and elevators.
Stayed 1 night in Mar 2024
Response from Rashawn on 27 Mar 2024
Dear William,Thank you for the review of your recent stay with us. We are always grateful to hear feedback from our guests and appreciate your comments. It is through feedback such as yours that we can see various aspects of the property from the guest's viewpoint. Please know that we take all guest feedback to heart and as an opportunity for improvement. We look forward to welcoming you back.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice and clean. Staff are very friendly and pleasant.
Stayed 1 night in Feb 2024
Response from Rashawn on 26 Mar 2024
Dear Aaron,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

4/10 Poor

Carmen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Urine stains on toilet, peeled paint, very dusty, terrible view, but everyone we encountered was nice and welcoming!
Stayed 1 night in Mar 2024

10/10 Excellent

Everson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rashawn on 27 Mar 2024
Dear Everson,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Excellent

Dange

Business traveller
Liked: Cleanliness, staff & service, amenities
An average it is good
Stayed 2 nights in Mar 2024
Response from Rashawn on 26 Mar 2024
Dear Dange,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Excellent

jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent choice for convenience for theater
Stayed 2 nights in Mar 2024
Response from Dobrine on 25 Mar 2024
Dear jody,We appreciate and thank you for taking the time to let us know how you feel. We highly value your star rating. We’re glad you enjoyed your stay with us at the Hotel Edison. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

4/10 Poor

Negarina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive and the “free breakfast” is just a yogurt or a greasy egg sandwich! My room was dirty and the concierge was not very helpful when asked for with her early check-in or late check out! Will never stay here again!
Stayed 2 nights in Mar 2024
Response from Dobrine on 25 Mar 2024
Dear Negarina,Thank you for taking the time to review your stay and bringing this issue to our attention. We apologize for any concerns you may have had regarding your visit. Your comments are currently being addressed to our various Department Managers so that we may improve our service in each of these areas.We are deeply disappointed to read your comments regarding your stay with us. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We appreciate all your comments, and the opportunity to see things from a guests’ viewpoint. We value every guest's feedback and response as it will help us continue to fulfill our commitments. We hope you will return in the future and allow us the opportunity to restore your confidence in us. Best regards,Dobrine DiazGuest Relations

10/10 Excellent

sherry

Liked: Amenities, property conditions & facilities
Location is great being 1/2 block from Times Square and very close to numerous theaters. Older hotel s smaller rooms/bath like many NY hotels but has fairly new decor, clean, comfortable bed and a very friendly staff from front desk, restaurants to housekeeping
Stayed 3 nights in Mar 2024
Response from Dobrine on 25 Mar 2024
Dear Sherry,We appreciate and thank you for taking the time to let us know how you feel. We highly value your star rating. We’re glad you enjoyed your stay with us at the Hotel Edison. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Isidro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Edison is conveniently and centrally located to just about everything NY. Walking distance to just about EVERY theatre, even Lincoln Central, Central Park, The Metropolitan Museum, and other places if you are an adventurer. Rooms are spacious, comfortable, and clean. Staff and personnel are helpful and accommodating.
Stayed 6 nights in Mar 2024
Response from Dobrine on 23 Mar 2024
Dear Isidro,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

4/10 Poor

Huria Sunbol

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Christopher

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Rashawn on 26 Mar 2024
Dear Christopher,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

8/10 Good

Kimberly

Travelled with family
Disliked: Property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Rashawn on 26 Mar 2024
Dear Kimberly,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved Hotel Edison. This was our first trip as a family to NYC. We needed a room big enough for 2 adults and 3 kids (13, 11, 8). Most hotels are designed for a family of 4 or require booking 2 rooms. Hotel Edison offered the Signature Family Suite. It was perfect for us. Gave us plenty of room so we weren’t on top of each other, but it didn’t break the bank. The location cannot be beat. Literally steps from Times Square and only blocks from subway stations going in any direction. The Staff was extremely friendly and helpful. Always had a smile and a good morning to start our day. The hotel was very clean, and Housekeeping did an exceptional job with our room every day. They even organized our kids toys/stuffies in fun ways for when we got back to our room. The grab & go breakfast was delicious. My 11 year old doesn’t eat anything, but he had the breakfast sandwich twice!! I highly recommend Hotel Edison for families looking for a safe, clean, affordable, and all around wonderful NYC experience.
Stayed 6 nights in Mar 2024

6/10 Okay

Jacqueline Duenas

Disliked: Staff & service
Stayed 6 nights in Feb 2024
Response from Rashawn on 26 Mar 2024
Dear Jacqueline,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Rashawn on 26 Mar 2024
Dear Lisa,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near time square, theatres, and subway stops. Easy walk from the port authority bus terminal. Staff were all friendly and helpful. Lobby, room, and restaurant were all clean and comfortable. I will definitely stay here again on my next trip to NYC.
Stayed 2 nights in Mar 2024

10/10 Excellent

Laury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this Hotel. Top notch. Excellent location friendly staff and wonderful room. I can’t say enough good things about this place. Breakfast was great and we went to all three options available and loved them all. Great place to stay as couples or family.
Stayed 5 nights in Mar 2024
Response from Kezia on 21 Mar 2024
Dear Laury,Thank you for the five-star review. We are truly glad to know that you enjoyed your stay. It was our absolute pleasure to serve you and your recommendation to fellow travelers is most appreciated. We are looking forward to seeing you again soon.Best Regards,Kezia E. HartonoGuest Relations Ambassador

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is great. Our family felt safe staying here.
Stayed 3 nights in Mar 2024
Response from Dobrine on 15 Mar 2024
Dear April,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

8/10 Good

Wing Kit Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - close to Times Square and public transit. Front desk staff didn't take the time to explain what was included in the facility charge - not the best start to our stay. Everyone else was very nice though.
Stayed 4 nights in Mar 2024
Response from Dobrine on 15 Mar 2024
Dear Wing Kit Danny,We thank you for staying at the Hotel Edison. Thank you for taking the time to share your experience with us. It is through feedback such as yours that we can see various aspects of the property from the guest's viewpoint. Please know that we take all guest feedback to heart and as an opportunity for improvement. We look forward to welcoming you back. Best regards,Dobrine DiazGuest Relations

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dobrine on 15 Mar 2024
Dear Stephen,We appreciate and thank you for taking the time to let us know how you feel. We highly value your five-star rating. We’re glad you enjoyed your stay with us at the Hotel Edison. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness, staff & service
Our room was a handicap room and the shower and toilet were in same room with no divider. When you shower, the toilet, toilet paper, sink and everything in bathroom got wet! Also there was no coffee maker in the room. The front desk was very kind and moved us to another room. (702)This room had an issue with the ac unit. Almost everytime it turned on, it sounded like a toy was stuck inside moving around. Woke us up all night. The breakfast that is included is a group of 6 things to choose from that you pay 6.50 for or the grab and go is free but the breakfast sandwiches were not appetizing at all. The location is perfect to walk everywhere but the construction and loud music from the bike tour guides made us decided not to stay here next time. Its worth staying a little closer to central park and walkibg or taking the subway.
Stayed 4 nights in Mar 2024
Response from Rashawn on 12 Mar 2024
Dear Dawn,Thank you for your feedback and know that we take all guest feedback to heart and as an opportunity for improvement. Our staff consistently strives to make their mark on each of our guests with their personal service. We truly appreciate your candid feedback and take your comments very seriously. We do hope that you can give us another opportunity and return to the Hotel Edison for a future visit.Best,Rashawn ParrisGuest Relations Ambassador

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rashawn on 13 Mar 2024
Dear Frank,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, clean, friendly staff. I liked the coupon for breakfast, good food. Need more lighting in room
Stayed 3 nights in Mar 2024
Response from Rashawn on 12 Mar 2024
Dear Linda,We thank you for taking the time to share your experience with us. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Excellent

Basile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, Excellent service, great staff, My only issue is the size of the bathroom. Very small
Stayed 3 nights in Mar 2024
Response from Dobrine on 12 Mar 2024
Dear Basile,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

8/10 Good

Alicia

Travelled with group
It was great!
Stayed 2 nights in Mar 2024
Response from Dobrine on 12 Mar 2024
Dear Alicia,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Rashawn on 12 Mar 2024
Dear Helen,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Checkout not until 12 and breakfast included. Will return when in NYC
Stayed 1 night in Mar 2024
Response from Kezia on 13 Mar 2024
Dear Cristina,Thank you for the five-star review. We are truly glad to know that you enjoyed your stay. It is always our pleasure to serve you and your recommendation to fellow travelers is most appreciated. Once again, thank you for choosing Hotel Edison and we look forward to welcoming you back.Best Regards,Kezia E. HartonoGuest Relations Ambassador

8/10 Good

M

Travelled with partner
Liked: Staff & service, amenities
Staff were very friendly. Our room was a little dark for my liking, but room was clean and got the job done. Room was not tiny, but gave us just enough room to move around.
Stayed 2 nights in Mar 2024
Response from Dobrine on 11 Mar 2024
Dear Valued Guest, We thank you for staying at the Hotel Edison. Thank you for taking the time to share your experience with us. We are sorry that you were disappointed with some parts of your recent stay. However, we are glad that you loved our location, and that you found our staff to be helpful. We hope that you will give us another chance to earn your trust in the future. Please know that we take all guest feedback to heart and as an opportunity for improvement. We look forward to welcoming you back. Best regards. Dobrine Diaz Guest Relations

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how friendly they were once we arrived and stayed there. They made check in and check out very easy.
Stayed 3 nights in Mar 2024
Response from Dobrine on 11 Mar 2024
Dear Karen,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

6/10 Okay

Juan

Travelled with family, Business traveller
The hotel could be cleaner, with better lighting in the rooms and larger bathrooms. The staff was helpful, though, and responsive.
Stayed 6 nights in Mar 2024
Response from Dobrine on 11 Mar 2024
Dear Juan,We thank you for staying at the Hotel Edison. Thank you for taking the time to share your experience with us. It is through feedback such as yours that we can see various aspects of the property from the guest's viewpoint. Please know that we take all guest feedback to heart and as an opportunity for improvement. We look forward to welcoming you back. Best regards,Dobrine DiazGuest Relations

10/10 Excellent

Dianelys

Travelled with family and small children
Liked: Amenities
I like evyrything
Stayed 3 nights in Mar 2024
Response from Dobrine on 10 Mar 2024
Dear Dianelys,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

2/10 Terrible

Joshua

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the room i stayed in had bed bugs and was very unacceptable
Stayed 1 night in Mar 2024
Response from Rommel Gopez Area Director of Guest Relations on 13 Mar 2024
Dear Joshua,First, thank you for alerting us of the opportunity you were having in the room via Expedia. Bed bugs are a very serious issue and this is not a subject to be taken lightly and one that is acted on immediately, especially when the guest are still at the hotel. As soon as our guest alerted us, our Security Team will then do a report of the incident. The Hotel protocol is to move our guest to a different room. The room will be then vacated and placed for inspection. Although we have our hotel inspected regularly for any evidence of bed bugs, we also follow up immediately on any guest concern especially when we have contact information. Please contact our Director of Security at edisonsecuritymanagers@triumphhotels.com and will answer additional questions you may have. We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise. We will continue to immediately act on even the slightest concern of any of our guests in this serious matter. We will also continue to support the findings of the professionals we hire to handle any pest control situations.Best regards,

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond for all things.
Stayed 7 nights in Mar 2024
Response from Dobrine on 10 Mar 2024
Dear Christopher,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

8/10 Good

Ciro

Stayed 2 nights in Mar 2024

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location
Stayed 4 nights in Mar 2024
Response from Kezia on 7 Mar 2024
Dear Adam,Thank you for spending your valuable time to rate us. We are truly glad to hear that you enjoyed your stay. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Your recommendation to fellow travelers is most appreciated, and it is always a pleasure to have you here with us! Thank you for choosing Hotel Edison and we look forward to welcoming you back whenever your travel brings you to New York.Best Regards,Kezia E. HartonoGuest Relations Ambassador

10/10 Excellent

rheal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rashawn on 8 Mar 2024
Dear Rheal,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

4/10 Poor

Alison

Stayed 1 night in Feb 2024
Response from Rashawn on 7 Mar 2024
Dear Alison,Thank you for taking the time to review your stay. We appreciate all of your comments, and the opportunity to see things from a guests’ viewpoint. We value every guest's feedback and response as it will help us continue to fulfill our commitments. We hope that you will consider staying with us again on your next vacation.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
this hotel was a perfect location for visiting Times Square and chewing around New York
Stayed 3 nights in Feb 2024
Response from Dobrine on 9 Mar 2024
Dear Leslie,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York. Best regards.Best regards.Dobrine DiazGuest Relations

8/10 Good

brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel overall was a good hotel. Lobby was beautiful, plenty of dinning options on site and plenty more close by. Security was top notch and on point ALL the times and we never felt unsafe. House keeping was pleasant and thorough. The door man was always pleasant, helpful and aware of what was coming through the doors. The managers reception was a nice touch. The room itself was outdated but very quiet in a very loud environment which was welcomed. The bathroom very small but a huge walkin closet which seams a waste of space that could make bathroom more user friendly. The towels were plentiful but exfoliating, lol, They were very stiff. Hot water was hit and miss, sometimes not at all, sometimes warm and rarely hot but did happen a couple times. AC did not work great, they did send someone up but not much better. I would stay again. Overall a 8 out of 10.
Stayed 3 nights in Feb 2024
Response from Dobrine on 9 Mar 2024
Dear Brenda,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York. Best regards.Best regards.Dobrine DiazGuest Relations

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location
Stayed 4 nights in Feb 2024
Response from Dobrine on 2 Mar 2024
Dear Manuel,We appreciate and thank you for taking the time to let us know how you feel. We highly value your Five-star rating. We’re glad you enjoyed your stay with us at the Hotel Edison. We look forward to seeing you during your next stay in New York. Best regards.Dobrine DiazGuest Relations

8/10 Good

Dina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice location
Stayed 3 nights in Feb 2024
Response from Rashawn on 1 Mar 2024
Dear Dina,We thank you for your courteous comment and rating. We indeed do have the advantage of being in a great location, in the heart of almost everything. We look forward to serving your family and you, on your next visit to New York City.Best,Rashawn ParrisGuest Relations Ambassador

2/10 Terrible

Juliana

Stayed 1 night in Feb 2024
Response from Rashawn on 26 Mar 2024
Dear Juliana,We really appreciate you taking the time to let us know how your stay with us went. Needless to say all comments are welcome and we take everything constructively. We look forward to you staying with us again.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rashawn on 1 Mar 2024
Dear Madison,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

6/10 Okay

Michael, Downingtown

Nice location for shows. Not a bad stay for hotels in this area.
Stayed 1 night in Feb 2024
Response from Rashawn on 1 Mar 2024
Dear Michael,Thank you for the review of your recent stay with us. We are always grateful to hear feedback from our guests and appreciate your comments. It is through feedback such as yours that we can see various aspects of the property from the guest's viewpoint. Please know that we take all guest feedback to heart and as an opportunity for improvement. We look forward to welcoming you back.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well managed. Outstanding experience staying here!
Stayed 2 nights in Feb 2024
Response from Kezia on 1 Mar 2024
Dear Maria,Thank you for the five-star review. We are truly glad to know that you enjoyed your stay. It was our absolute pleasure to serve you and your recommendation to fellow travelers is most appreciated. We are looking forward to seeing you again soon.Best Regards,Kezia E. HartonoGuest Relations Ambassador

10/10 Excellent

minghui

Stayed 1 night in Feb 2024
Response from Rashawn on 26 Mar 2024
Deaer Minghui,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

8/10 Good

Barbara, Port Coquitlam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Rashawn on 1 Mar 2024
Dear Barbara,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t have hot water and night club right below our room. Welcome to NYC
Stayed 1 night in Feb 2024
Response from Rashawn on 27 Feb 2024
Dear Luke,Thank you for the review of your recent stay with us. We are always grateful to hear feedback from our guests and appreciate your comments. It is through feedback such as yours that we can see various aspects of the property from the guest's viewpoint. Please know that we take all guest feedback to heart and as an opportunity for improvement. We look forward to welcoming you back.Best,Rashawn ParrisGuest Relations Ambassador