- Liked: Room comfort
- Disliked: Staff & service
Other than the nice front staff, comfy bed and the subway nearby- this hotel really sucks. I only booked this hotel based on the 4 stars and fabulous costumer ratings. This hotel is no where near a 4 star, more like a 2. The neighbourhood was sketchy. My hotel room key card never worked, I always had to get it replaced every day sometimes multiple times a day. Very irritating when you just want to get to your room after exploring NYC. My TV and remote never worked properly, can only turn on and off - couldn’t channel surf or watch anything.