Café

Reviews of Kimpton Hotel Theta, an IHG Hotel

4 out of 5
Kimpton Hotel Theta, an IHG Hotel
790 Eighth Ave., New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 142 out of 206 reviews" "
Rating 8 - Good. 39 out of 206 reviews" "
Rating 6 - Okay. 19 out of 206 reviews" "
Rating 4 - Poor. 1 out of 206 reviews" "
Rating 2 - Terrible. 5 out of 206 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Kimpton Hotel Theta. The staff was amazing and made us feel very welcome; they went above and beyond to make sure our mother/daughter trip was perfect. My rollator didn’t make it on our flight, so the airline sent a brand new one to the hotel, and hotel staff took great care in making sure I received it. I ended up donating it to the hotel in the event a future guest would need it. The room was very spacious and clean, and the remodel of our room was very nice. The restaurant wasn’t quite ready, so the hotel directed us to Carnegie Diner for breakfast, which was wonderful…we ate there every morning during our visit. We loved how close the hotel was to the theatre district, restaurants and shopping. We spent one of our days in SoHo and the cab picked us up in front of the hotel. I would definitely stay here again and look forward to my next visit to NYC.
Stayed 3 nights in Feb 2024

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps away from the theater and restaurants. Parking was right next-door. Staff was courteous and efficient only downside. It’s a little noisy if you’re facing the street, I alway travel with earplugs so no problem
Stayed 1 night in Mar 2024
Response from Kimpton Hotel Theta on 26 Mar 2024
What a fantastic review and thank you for recognizing our services, Eleanor. We are so happy to know you enjoyed your stay with us and hope to welcome you back in the future.

6/10 Okay

WILLIAM

Travelled with family, Business traveller
Liked: Cleanliness
Parking is available next door.
Stayed 1 night in Mar 2024
Response from Kimpton Hotel Theta on 25 Mar 2024
Thank you for your valuable feedback, William. At Kimpton Hotel Theta, it is our goal to elevate our guest experience and it seems like we missed the mark. Please reach out to us directly, so we can obtain more information.

10/10 Excellent

Janice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, nice, close to Times Square
Stayed 4 nights in Mar 2024
Response from Kimpton Hotel Theta on 25 Mar 2024
Thank you for taking the time to give us 5/5 rating, Janice. We are very happy to know you enjoyed your stay with us. We hope you get the chance to join us in the near future.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern property with great staff.
Stayed 5 nights in Mar 2024
Response from Kimpton Hotel Theta on 25 Mar 2024
Thank you for sharing your experience and giving us 5/5 rating, Karl. We are glad you enjoyed your stay with us and hope to welcome you back in the near future.

8/10 Good

Sergey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently remodeled hotel so far it’s clean and looks nice.
Stayed 4 nights in Mar 2024
Response from Kimpton Hotel Theta on 24 Mar 2024
Thank you for taking the time to rate us 5/5, Rachel. We are truly glad you enjoyed your stay with us and hope to welcome you back in the near future.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Kimpton Hotel Theta on 24 Mar 2024
Thank you for taking the time to rate us 5/5, Rachel. We are truly glad you enjoyed your stay with us and hope to welcome you back in the near future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to theaters. Walkable. And probably the cleanest, most maintained hotel in NYC that I have stayed in.
Stayed 1 night in Mar 2024
Response from Kimpton Hotel Theta on 24 Mar 2024
Thank you for taking the time to rate us 5/5, Tracey We are truly glad you enjoyed your stay with us and hope to welcome you back in the near future.

6/10 Okay

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kimpton Hotel Theta on 20 Mar 2024
Thank you for taking the time to review your recent stay with us. We hope we get the chance to regain your trust in our services. Please contact us directly, we can further assist you.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kimpton Hotel theta on 20 Mar 2024
Thank you for 4/5 rating and hope you enjoyed your stay with us, Mary. We would like to regain your trust in our services, so please reach out to us directly.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Theatre District. Staff was very friendly and professional. Very clean and nice atmosphere.
Stayed 4 nights in Mar 2024
Response from kimpton Hotrl Theta on 20 Mar 2024
We greatly appreciate your awesome review, William. We look forward to welcoming you back and let us know if you need any assistance from us.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, straddling the Theater District and Hells Kitchen. Large rooms—by NYC standards. Comfortable beds. Good lighting. Coffee (not fancier drinks) is free at a window from 6 - 9 a.m. Housekeeping comes early (9 a.m.).
Stayed 7 nights in Feb 2024
Response from Kimpton Hotel Theta on 20 Mar 2024
Greg, thank you so much for recognizing our services and glad to know you enjoyed your stay with us. We would love the chance to welcome you back, so please reach out to us directly

10/10 Excellent

Elizabeth Ann

We had a wonderful stay! It was clean and quiet. Loved the free wine happy hour. The staff was very friendly.
Stayed 3 nights in Mar 2024
Response from Kimpton hotel theta on 20 Mar 2024
Thank you for taking the time to write us a 10/10 review!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a great location for anyone attending Broadway shows. Great staff, happy hour with wine and nice area for sitting in lobby. It is very close to a fire department so can be noisy at night - but everywhere in NYC is. We were assigned a room that had a door to the next guest - avoid if you can - it is literally like being in the same room.
Stayed 3 nights in Mar 2024
Response from Kimpton Hotel Theta on 13 Mar 2024
Thank you so much for your valuable feedback, Jennifer. We are sorry to hear that you did not enjoy your stay due to noise issue. Please note our management team will assess this issue and make sure to uphold our reputation. Hope we welcome you back in the near future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and house keeping
Stayed 4 nights in Mar 2024
Response from Kimpton Hotel Theta on 13 Mar 2024
Thank you for the review and noting our awesome team members, Richard. We appreciate your time with us and hope to welcome you back in the future.

8/10 Good

Elisabeth, Nashotah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Completely refreshed properly. Feels brand new. Comfy beds clean rooms attentive staff well located to subway theatre and shopping. Only complaint was construction noise. Highly recommend
Stayed 1 night in Mar 2024
Response from Kimpton Hotel Theta on 10 Mar 2024
Dear Valued Guest, thank you for your recent visit to Kimpton Hotel Theta. We are extremely pleased to hear you enjoyed your stay with us, but apologize for the construction noise. Our management team will review this matter and to ensure it doesn't happen again. We hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel just a short walk away from Times Square. We will be back.
Stayed 3 nights in Mar 2024
Response from Kimpton Hotel Theta on 10 Mar 2024
Dear Valued Guest, thank you for your recent visit to Kimpton Hotel Theta. We are extremely pleased to hear you enjoyed your stay with us by giving us 5/5 rating. We hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I'm a big fan of Kimpton. I've stayed with them before in other cities and the experience was great. This stay was no exception. We had issues with the key cards off the hop, but this was easily corrected, but the keys stopped working again prior to checking out on our last morning. We also required a repair to our room fridge as it was not working. As far as the room itself, was one of the most well appointed spaces I've stayed in in NYC. The water pressure in the shower could have been better, but hey, its an older building. This is a great location as well. Close to times square and seconds from Broadway shows, setting out on foot is no problem.
Stayed 3 nights in Feb 2024
Response from Kimpton Hotel Theta on 7 Mar 2024
Thank you for your valuable review, Jennifer. We want to extend apologies for key issue, but glad to know your overall experience was memorable. We hope we get the chance to welcome you back in the future

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
We love our stay!
Stayed 7 nights in Feb 2024
Response from Kimpton Hotel Theta on 7 Mar 2024
Thank you for 5/5 eating, Robyn. We are glad you enjoyed your stay with us, and hope we get to welcome you back!

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi and TV could be better. Check out could be easier, but I was happy with my stay
Response from Kimpton Hotel Theta on 8 Mar 2024
Thank you for the awesome 5/5 rating, Ted. We appreciate your feedback regarding our wifi and tv service. We will make sure to address this matter and to ensure it doesn’t happen again.

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, newly appointed hotel!
Stayed 5 nights in Feb 2024
Response from Kimpton Hotel Theta on 8 Mar 2024
Thank you for awesome 4/5 rating, Paula. It was a pleasure having you as our guest and hope to welcome you back in the near future!

10/10 Excellent

Lenee, Lutherville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a friendly staff. We would definitely stay here again if we wanted to be close to Broadway and Times Square.
Stayed 4 nights in Feb 2024
Response from Kimpton Hotel Theta on 8 Mar 2024
Thank you so much for pointing out our awesome team, Alene. We are happy to know you enjoyed your stay with us and hope to welcome you back.

6/10 Okay

Graeme

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The beds are terrible. Far too soft and even in a king size, if one person moves the other feels it. There is no ventilation in the bathrooms. Showers are quite small. The woman running the coffee stall is exceptionally rude. And during my stay there were frequent elevator problems. However, the location is fantastic. Near enough to anything and everything and just yet pretty quiet at night. Times Square is close, many theatres just around the corner, fantastic diner right across the street.
Stayed 3 nights in Feb 2024
Response from Kimpton Hotel Theta on 8 Mar 2024
Thank you so much for your valuable feedback, Graeme. Our management is reviewing your comment and to find better solution for guests who need firmer mattress. We appreciate your stay with us and hope to welcome you back.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Kimpton Hotel Theta on 8 Mar 2024
We appreciate 5/5 rating, Heather. We are thrilled to know you enjoyed your stay with us. We hope we can welcome you back in the near future

6/10 Okay

Susie

Stayed 4 nights in Dec 2023
Response from Kimpton Hotel Theta on 20 Mar 2024
we appreciate your time to rate your stay and we are sorry that you didn’t fully enjoy your stay. We hope we get the chance to restore your faith in our services. Should you need further assistance, please contact the hotel directly.

10/10 Excellent

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and accessible. Hotel was clean and I loved the drinks provided daily. Very convenient location for our daily activities. Highly recommend!
Stayed 3 nights in Jan 2024
Response from Kimpton Hotel Theta on 10 Mar 2024
Dear Valued Guest, thank you for your recent visit to Kimpton Hotel Theta. We are extremely pleased to hear you enjoyed your stay with us by giving us 5/5 rating. We hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Kimpton Theta! We loved being right in the center of the city for all our tourist spots, and we appreciated how comfortable the beds and rooms were. We will definitely recommend to our visiting friends!
Stayed 4 nights in Feb 2024
Response from Kimpton Hotel Theta on 10 Mar 2024
Dear Valued Guest, thank you for your recent visit to Kimpton Hotel Theta. We are extremely pleased to hear you enjoyed your stay with us by giving us 5/5 rating. We hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was new and clean. Beds were mostly comfortable. Location was excellent. Staff was friendly and helpful. Parking was convenient. I would suggest that the hotel refill the water in the lobby as it runs out early or have water in the rooms for guests. Small thing but would have been nice.
Stayed 1 night in Feb 2024
Response from Kimpton Hotel Theta on 10 Mar 2024
Dear Valued Guest, thank you for your recent visit to Kimpton Hotel Theta. We are extremely pleased to hear you enjoyed your stay, but we apologize for inconsistent service in the lobby. Our management team will review this matter and to uphold our guest's expectations. We hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.

8/10 Good

Hector

Liked: Cleanliness, property conditions & facilities
Location was great. Housekeeping was daily and excellent. Bed was comfy and our room on the 14th floor was quiet. They had a wine happy hour and was free but charged for the coffee bar in the morning. My husband and I don’t drink so we didn’t participate in the wine happy hour. Staff was not as friendly and when asked about local restaurants, they had no recommendations. Otherwise our stay was great.
Stayed 7 nights in Feb 2024
Response from Kimpton Hotel Theta on 10 Mar 2024
Dear Valued Guest, thank you for your recent visit to Kimpton Hotel Theta. We are extremely pleased to hear you enjoyed your stay, but we apologize for lack of options during our social hour. Our management team will discuss this matter and hope to create more options. We hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very friendly and helpful staff. Newly renovated with modern deco and ambient lighting. Very comfortable bed. I wished there was coffee in the room and hot water available to the guests.
Stayed 1 night in Feb 2024
Response from Kimpton Hotel Theta on 10 Mar 2024
Dear Valued Guest, thank you for your recent visit to Kimpton Hotel Theta. We are extremely pleased to hear you enjoyed your stay with us by giving us 5/5 rating. We hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was gorgeous and the design of the property is very chic. Had a ton of space and a massive bed. There were never enough staff at the front desk and there was always a long queue. I tried calling housekeeping at one point and nobody picked up. It also felt like there was only ever one elevator working. Frequently had to wait longer than appropriate for an elevator.
Response from Kimpton Hotel Theta on 10 Mar 2024
Dear Valued Guest, thank you for your recent visit to Kimpton Hotel Theta. We are extremely pleased to hear you enjoyed your stay with us, but we apologize for lack of communication from our team members. We will address this matter and to uphold our guest's expectations. we hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.

10/10 Excellent

Vicky Ariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Feb 2024
Response from Kimpton Hotel Theta on 10 Mar 2024
Dear Valued Guest, thank you for your recent visit to Kimpton Hotel Theta. We are extremely pleased to hear you enjoyed your stay with us by giving us 5/5 rating. We hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.

10/10 Excellent

Terrence Mark

Travelled with partner
Liked: Amenities
It was a nicely refurbished property. Staff was very helpful. Close to everything.
Stayed 4 nights in Feb 2024
Response from Kimpton Hotel Theta on 10 Mar 2024
Dear Valued Guest, thank you for your recent visit to Kimpton Hotel Theta. We are extremely pleased to hear you enjoyed your stay with us by giving us 5/5 rating. We hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Kimpton Hotel Theta on 10 Mar 2024
Dear Valued Guest, thank you for your recent visit to Kimpton Hotel Theta. We are extremely pleased to hear you enjoyed your stay with us by giving us 5/5 rating. We hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.

10/10 Excellent

XIA

Liked: Cleanliness, staff & service, property conditions & facilities
It is great. I will come back.
Stayed 4 nights in Feb 2024
Response from Hotel Theta on 12 Feb 2024
Xia! Thank you. We hope you do come back!

6/10 Okay

Sellakumaran

Travelled with family
Liked: Cleanliness, staff & service
The bathroom did not have any ventilation.
Stayed 2 nights in Feb 2024
Response from Hotel Theta on 10 Feb 2024
Thank you for your feedback. We will take a look at this reservation and try to find a way to make this bathroom more functional. Your Kimpton Hotel Theta Team

10/10 Excellent

Richard

Stayed 3 nights in Feb 2024
Response from Hotel Theta on 12 Feb 2024
Thank you for the 5 out of 5 rating Richard! Please come back anytime!

8/10 Good

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Theta on 8 Feb 2024
Vishal,Thank you for your review. We hope to improve a little bit more next visit.

10/10 Excellent

Francisco

Stayed 3 nights in Jan 2024
Response from Kimpton Hotel Theta on 20 Mar 2024
Thank you for taking the time to review your recent stay with us. We are glad to know you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
I would come back to the hotel.
Stayed 3 nights in Jan 2024
Response from Hotel Theta on 8 Feb 2024
And we hope you do Antoinette!!

8/10 Good

Jill, CYPRESS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Theta on 8 Feb 2024
Thank you for taking the time to review our property. We hope we can be a 5-out-of-5 next visit!

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & modern hotel! Walking distance to everything. Super nice staff, we were able to check in early which was so perfect after travelling all morning. Would definitely come back to stay here again.
Stayed 3 nights in Jan 2024
Response from Hotel Theta on 8 Feb 2024
We certainly appreciate your business and the amazing 5 out of 5 review! We're glad to hear we were able to accommodate your early check-in! We try our best. We hope you join us again soon.

10/10 Excellent

Rashidat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Theta on 8 Feb 2024
We certainly appreciate your business and the amazing 5 out 5 review! We hope you join us again soon.

10/10 Excellent

Shanna

Liked: Staff & service, property conditions & facilities
Associates and everyone else were very kind and attentive
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was not excellent
Stayed 1 night in Jan 2024
Response from Hotel Theta on 8 Feb 2024
Thank you Andrea! We welcome you back anytime! We appreciate the stellar review.

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Kimpton hotel theta on 20 Mar 2024
Thank you for rating 5/5, John. We are glad you enjoyed your stay with us and hope to welcome you back in the near future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Hotel Theta on 10 Feb 2024
Thank you Kevin for the amazing review! You are welcome any time!!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
We are always nervous about which hotel to stay at when it comes to NYC. Usually what is advertised is rarely the case. The Kimpton Theta was even better. From the moment we got there, Davon who works at the front desk felt he wasn’t sure of the room we reserved was what we needed…so on his own Davon upgraded us to a better room with any cost difference! WHAT? Really? Who does that now a days? When we couldn’t find a taxi to help us, the porter immediately came out and helped us with flagging one down (since the drivers didn’t respond to us. And then Rafael (at the front door area) gave us ideas and preferences to be cost effective in regards to getting to the airport. And then to make everything else even better, every day the housekeeping did an amazing job of restoring and cleaning our room. Never a problem and they were always courteous and friendly with such hospitality. And the coffee bar area who works there in the morning was kind and helpful. OVERALL, when we come back to Manhattan we only have one place we will book in the future, Kimpton Theta IHG Hotel. Thank you for a pleasant experience —we will tell people where to stay!
Stayed 3 nights in Jan 2024
Response from Kimpton Hotel Theta on 10 Mar 2024
Dear Valued Guest,Thank you for your spectacular review of our hotel!We are here to exceed your expectations and the perfect 5/5 is such an amazing compliment for our hotel. Our team members, especially Davon works very hard to create memorable stay for our guests. They will be so happy knowing that you enjoyed your time with us as well as our location. We hope to have an opportunity in welcoming you once again in the near future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice furnishings in room, comfy and cozy bed!
Stayed 3 nights in Dec 2023
Response from Hotel Theta on 10 Feb 2024
Thank you Charles! We hope you come back and stay with us in the near future!

2/10 Terrible

Merritt

Stayed 3 nights in Jan 2024
Response from Kimpton Hotel Theta on 12 Mar 2024
We are sorry to hear about your recent stay with us. Please reach out to us to turn this experience around for you